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Reviews of Novotel Paris Nord Expo Aulnay Hotel

4 out of 5
Novotel Paris Nord Expo Aulnay Hotel
65 Rue Michel Ange, Aulnay-sous-Bois, Seine-Saint-Denis

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 279 reviews" "
Rating 8 - Good. 112 out of 279 reviews" "
Rating 6 - Okay. 51 out of 279 reviews" "
Rating 4 - Poor. 19 out of 279 reviews" "
Rating 2 - Terrible. 14 out of 279 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ester

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The stuff are amazing, the location and facilities - not
Stayed 6 nights in Sep 2023
Response from Morgane on 2023/9/26
Hello, Thank you so much for your good review. We hope that you will comeback soon. Cordially

6/10 Okay

Rune

Stayed 2 nights in Jun 2023
Response from Steeve on 2023/6/27
Good Morning,Thanks for your repport.Have a good day,

6/10 Okay

Valeska

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The fire alarm went off at 1am and it was chaotic. No staff on site to direct people to safety or to communicate what was going on or get people out of the building Everyone just gathered in the foyer. When staff did show up to say it’s ok, most of the communication was in French. We caught the gist of it that someone was smoking in the room and that’s why the alarm went off. Only one staff member on site. He was absolutely lovely but would be nice to have more staff available especially in situations like these.
Stayed 2 nights in May 2023
Response from Morgane on 2023/6/7
Good Morning, We are sorry for the inconvenience and we hope that you will give at us a 2nd luck to comeback in our hotel. Cordialy

6/10 Okay

Ravina

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was quite clean but the room had a weird smell. They did not have milk in the room and barely any coffee or sugar sachets. Staff get funny when you ask for milk and don’t make any effort to bring it to you even though it’s advertised. Doesn’t look like the pictures at all and confused how it’s a Novotel. but it was clean and convenient so overall okay stay.
Stayed 2 nights in May 2023
Response from Morgane on 2023/6/7
Good Morning, We are sorry for the inconvenience and we hope that you will give at us a 2nd luck to comeback in our hotel. Cordialy

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff , comfortable room , large secure easy parking
Stayed 1 night in Feb 2023

4/10 Poor

Muhmoodul

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant experience, clean, very nice staff, good buffet breakfast, free parking. Room was bit small for us with two kids, this room size is ok for couple plus one kid max.
Stayed 3 nights in Dec 2022

10/10 Excellent

brett, CHESTERMERE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a good little pool. Clean rooms and friendly staff. Staff available in many languages.
Stayed 1 night in Aug 2022

6/10 Okay

TAREK

Traveled with group
Disliked: Amenities
Location is unexpected the room is too old breakfast is good the cleaners is fair put not good
Stayed 2 nights in Jul 2022

2/10 Terrible

Vernon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy and would try other hotels.
Although late check-im because of the airport hustle, the beds should have been prepared. We have to make the beds ourselves as we didn't have time to complain as we were so exhausted and just wanted to lay down.
Stayed 2 nights in Jul 2022

10/10 Excellent

Lynsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely inside brilliant facilities but area doesn't look great when you arrive
Stayed 1 night in May 2022

8/10 Good

Harminder

Stayed 1 night in Apr 2022
Response from Morgane on 2022/4/26
Bonjour, Nous vous remercions pour cette belle note et espérons vous revoir très bientôt ! Bien cordialement

10/10 Excellent

Banguna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Andreas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Fatehi F. on 2022/3/9
Madame,Monsieur Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Nord Expo Aulnay. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. La Direction

2/10 Terrible

Adriano

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Morgane on 2021/10/28
Bonjour, Pouvez-vous nous apporter plus d'indications par rapport à la note attribuée ? Vos retours sont importants afin que nous puissions nous améliorer. Bien cordialement

6/10 Okay

Natalie

Business traveler
Stayed 1 night in Sep 2020
Response from steeve on 2020/11/7
Merci votre retour. La Réception

10/10 Excellent

DaviD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome and i enjoyed my stay...
Stayed 1 night in Sep 2020
Response from steeve on 2020/11/7
thanks for your message. Reception Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean environment and property is in good condition and as well pleasant customer service
Stayed 5 nights in Dec 2019
Response from MC on 2020/1/11
Dear guest, Thank you for taking the time to share your experience. We hope to see you again ! Best regards Marion

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We loved it. Caring staff. Comfortable rooms
Stayed 5 nights in Dec 2019
Response from MC on 2020/1/11
Dear guest, Thank you for taking the time to share your experience. We hope to see you again ! Best regards Marion

10/10 Excellent

Kheireddine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from MC on 2019/12/28
Cher client, Merci d'avoir pris le temps de noter l'hôtel. Au plaisir de vous recevoir prochainement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from MC on 2019/12/28
Cher client, Merci d'avoir pris le temps de noter l'hôtel. Au plaisir de vous recevoir prochainement

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great bed
With some of the most comfortable beds, I have experienced this is always a good hotel to come back to.
Stayed 1 night in Dec 2019
Response from MC on 2019/12/28
Cher client, Merci d'avoir pris le temps de noter l'hôtel. Au plaisir de vous recevoir prochainement

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Jean-Baptiste on 2019/11/22
Chère client, nous vous remercions pour votre commentaire et espérons vous recevoir très bientôt lors de votre prochain séjour à Paris. Cordialement,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Pros: Free parking Cons: small room, the hotel is outdated and need major renovation. I could not get my room until 3pm. The breakfast is average.
Stayed 2 nights in Oct 2019
Response from MC on 2019/10/16
Dear guest, As you write is anonymous we are not able to check the room but the check in time is 2pm. Best regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was well appointed and large for an economy room. Elevators were way to small
Stayed 2 nights in Sep 2019
Response from MC on 2019/10/3
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to read your feedback and hope to see you again, Best regards Marion

10/10 Excellent

Beata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly service with comfortable beds.
Stayed 3 nights in Sep 2019
Response from MC on 2019/10/3
Dear Beata, Thank you for taking the time to share your experience with us. The whole team hope to see you again Best regards

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Definitely not a 4star. Location is not pleasant as you are surrounded by metal fence with trucks parked all around and refugees begging for money. Hotel needs updating. It’s a 3 star hotel at most.
Stayed 1 night in Sep 2019
Response from MC on 2019/10/3
Dear Guest, Thank you for taking the time to share your experience with us. Our hotel is safe as we have a closed car park, Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from MC on 2019/10/3
Dear guest, Thank you for taking the time to share your experience with us. Best regards

10/10 Excellent

Jasika

Liked: Room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

jatinder binning

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from mc on 2019/9/4
Dear Jatinder We thank you for your comments following your stay at Novotel Paris Nord Expo Aulnay. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. In the hope of welcoming you again, please believe, Madam / Sir, in expressing our feelings best

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big. With swimming pool. Parking is free. Staff is helpful and polite but in is lack of staff working. Breakfast normal western style nothing different from budget hotel. Suggestion. breakfast should be like Malaysia Novotel serve international buffet breakfast.
Stayed 4 nights in Aug 2019
Response from MC on 2019/9/4
We thank you for your comments following your stay at Novotel Paris Nord Expo Aulnay. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. In the hope of welcoming you again, please believe, Madam / Sir, in expressing our feelings best

6/10 Okay

Samuel

Traveled with family
Didn’t find the staff too helpful or friendly. The rooms looked tired in need of an upgrade.The breakfast staff weren’t too helpful. The cleaners were very friendly. Definitely wasn’t a 4 start.
Stayed 4 nights in Aug 2019
Response from MC on 2019/9/4
Thank you for taking the time to write to us after your stay at Novotel Paris Nord Expo Aulnay. We are sorry that the service and delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. Novotel hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your confidence during your next stay. In the hope of welcoming you soon, please believe, Madam / Sir, in expressing our best feelings.

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2019
Response from MC on 2019/9/4
Dear Natalia, We thank you for your comments following your stay at Novotel Paris Nord Expo Aulnay. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. In the hope of welcoming you again, please believe, Madam / Sir, in expressing our feelings best

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from MC on 2019/8/13
Merci pour cette note! Au plaisir de vous recevoir à nouveau

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except a staff member letting herself in our room at 9:00 am while we were not dressed. Check out was not until noon.
Stayed 1 night in Jul 2019
Response from MC on 2019/7/30
Dear Anonymous, Thank you for sharing your experience. Sorry for the housekeeper, we'll have a talk with the team to avoid any situation like this. The check out is at 12hours. Looking forward to see you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from L'équipe Novotel Paris Nord Expo Aulnay on 2019/7/12
Bonjour chère client, Nous vous remercions d'avoir pris le temps de nous noter. En espérant que votre séjours ce soit bien passé, nous serons ravis de vous revoir dans notre hôtel Novotel. Passez une excellente journée !

8/10 Good

Roi

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019
Response from L'équipe Novotel Paris Nord Expo Aulnay on 2019/7/11
Bonjour chère client, Nous vous remercions pour votre satisfaction. En espérant que votre séjours ce soit bien passé, nous espérons vous revoir dans notre hôtel très vite ! Excellente journée à vous.

6/10 Okay

Nada

Liked: Room comfort
Stayed 3 nights in May 2019
Response from L'équipe Novotel Paris Nord Expo Aulnay on 2019/7/11
Bonjour Madame, Nous vous remercions pour votre notation et nous tenons à nous excuser d'avoir échoué à votre satisfaction. Pourriez vous nous décrire votre expérience afin que nous puissions faire en sorte que votre prochain séjours soit meilleur ? En vous remerciant, passez une excellente journée.

8/10 Good

Muzibur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Nice clean hotel
Stayed 3 nights in Apr 2019
Response from Marion on 2019/5/8
Cher Muzibur, Merci d'avoir pris le temps de donner votre avis sur votre séjour. Nous sommes ravis que l'hôtel vous ai plus et espérons avoir le plaisir de vous compter parmi nous prochainement, Bien cordialement.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Marion on 2019/5/11
Merci

8/10 Good

Vickie M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch your final bill!
Please watch your final check out bill and request itemized bill. We were overcharged for one of rooms but on the other room the concierge noted there were to many breakfasts charged to our room!
Stayed 3 nights in Apr 2019
Response from MC on 2019/5/9
Dear Vickie, Thank your sharing your experience with us. Sorry about this technical problem, this is why we are here to solve that type of case. We hope to see you again in our hotel ! Best regards

10/10 Excellent

Mmadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Raghav

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was good but breakfast was really bad And worst part was no omelette in the breakfast
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor dinning service
Dinning service was poor. I wait 90mins to have dinner with cool and over-cooked stack
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The lights went off in the middle of the night. Staff was not on hand, the exit doors were half open. Exit gate was closed, which made leaving an ordeal. Did not feel safe so we left at 3 in the morning to a Holiday Inn in Paris.
Stayed 2 nights in Dec 2018

2/10 Terrible

Racqueal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Dissatisfied with the level of service I received at this facility after having to book another hotel after coming in at 1a.m from my flight due to the horrible conditions of the hotel and location!!! No Refund and no one from management to even follow up with Expedia for my refund of a hotel stay I did not use!!! This is unacceptable and will be writing a letter corporate
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff quit place good breakfast it was closed to the airport and near tharsday markat closed to some reasturantes
Stayed 1 night in Dec 2018

6/10 Okay

Cat, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

8/10 Good

Bakhtiyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018