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巴黎威斯汀飯店的評分

4 out of 5
巴黎威斯汀飯店
3 Rue De Castiglione, Paris, Paris

評論

8.2

非常好

10 分，有夠讚；1005 則評論中有 456 則" "
8 分，不錯哦；1005 則評論中有 315 則" "
6 分，一般般；1005 則評論中有 138 則" "
4 分，不太好；1005 則評論中有 61 則" "
2 分，很糟糕；1005 則評論中有 35 則" "

8.4/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

6/10 一般般

CHI WAI WENDY

團體旅遊
不喜歡：整潔度和員工素質
於 2023 年 4 月住了 4 晚
Carole DC 於 2023年6月2日回覆
Dear CHI WAI WENDY,We thank you for taking the time to respond to our customer survey. Based on your rating, we are pleased you enjoyed your stay.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 5 晚
Lara - Duty Manager 於 2019年12月27日回覆
Thank you very much! We are looking forward to welcoming you again in our property. Warmly,

10/10 有夠讚

Pui Yin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Gérémy - Manager on Duty 於 2019年12月13日回覆
Dear Pui Yin, We are very happy to read that you had a pleasant stay with us. We look forward to welcoming again sometime ! Best regards,

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely and clean hotel for single traveller
Lovely welcoming snacks in room with free charge, good service, clean room with comfortable bed. Location is excellent.
於 2019 年 8 月住了 6 晚
Timothy M. 於 2019年8月25日回覆
Dear Guest, Thank you for choosing the Westin Paris-Vendôme for your trip in Paris and for your positive feedback. It encourages us to always offer you a delightful moment when visiting the city of lights! Looking forward to welcoming you back again very soon, Best regards, Timothy M. Duty Manager

8/10 不錯哦

Shui Chuen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 5 晚
Gérard K., Duty Manager 於 2018年12月21日回覆
Dear Shui Chuen, Thank you very much for having chosen the Westin Paris Vendome. We are pleased that you enjoyed your stay with us. We hope to welcome you back very soon. Best regards,

10/10 有夠讚

hok yee

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stayed
Wonderful
於 2018 年 8 月住了 4 晚
Gérard Khy, Duty Manager 於 2018年9月11日回覆
Dear hok yee, Thank you very much for your compliments and we are looking forward to welcome you back soon. Best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good location, good breakfast overall good experience
於 2018 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 11 月住了 1 晚

8/10 不錯哦

May Fun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable & friendly staffs
The hotel is located in excellent location, close to Musium Lovre and shopping areas. Will recommend this hotel to friends and will stay again when we return

8/10 不錯哦

Kin kong，香港

喜歡：整潔度和員工素質
不喜歡：客房舒適度
五星酒店，寫四星的謙虛，一切都好，除了老舊
地點方便，入住速度快

8/10 不錯哦

真實旅客

喜歡：員工素質

8/10 不錯哦

Chung Ying

喜歡：員工素質
不喜歡：整潔度和客房舒適度

8/10 不錯哦

Rebecca，Taipei,Taiwan.

喜歡：員工素質和客房舒適度
一進房間屋頂就在下雨，屋頂漏水門口都濕了，非常不舒服 方便的位置

10/10 有夠讚

Ling

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

Meng，St. John's

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unforgettable view from the room
Breath taken view from the balcony, it is absolutely worth the money.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely hotel
nice hotel with good location

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地点非常好
酒店总体不错，位置好，可是周围治安一般

8/10 不錯哦

albert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

4/10 不太好

Stephen

情侶出遊
不喜歡：住宿環境和硬體
This hotel is overpriced and looking a bit shabby. A shadow of its former days. Given the location you would think it would be top class. By way of proof, on our last morning our room was flooded by a burst water main in the ceiling somewhere. The bed and bathroom were comfortable. What was the beautiful restaurant at the center courtyard is filled mostly with unused tables and chairs.
於 2024 年 5 月住了 1 晚
Carole DC 於 2024年5月24日回覆
Dear Stephen, Thank you for taking the time to tell us about your experience following your stay.Unfortunately, your experience is below our standards and we sincerely apologize for not having met your expectations.We are also sorry about this totally unforeseeable water leak.We assure you that satisfying our guests is our priority. We really hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

annabella

喜歡：整潔度、員工素質和住宿環境和硬體
Great location and friendly staff
於 2024 年 2 月住了 3 晚
Carole DC 於 2024年5月24日回覆
Dear annabella,Thank you for your positive feedback.We are happy your stay went on well and we thank you for your nice comments. Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Juan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is in a perfect location, the rooms are clean, and the resturant is great. The free water bottles are a good touch also. But what stood out is the staff. They were all very attentive but special attention should be paid to Laurence who made the impossible happen. She was able to secure me a Royal Suite for my mom. It was mom’s first time in Paris and it made the difference waking up in that room with the view of the Eiffel Tower every morning. Laurence thank you for making the experience unforgettable.
於 2024 年 5 月住了 5 晚
Carole DC 於 2024年5月24日回覆
Dear Juan,It is always encouraging to receive a very positive rating, particularly when it comes from those who matter the most – you! Thank you very much for naming Laurence.We try our outmost to ensure that our guests have an unforgettable experience.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, great service
於 2024 年 5 月住了 3 晚
Carole DC 於 2024年5月24日回覆
Dear Richard, What a pleasure to read you! Satisfying our guests is our priority.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

2/10 很糟糕

Melisa

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The Westin is gross. From the carpet when you walk in, to the hallways, to the check-in area, to the carpet in the rooms, to the shower curtains, chipped furniture. We have stayed in other Westins that were amazing - this place is a dump. The only thing good about it was the nice staff. We checked in then checked out ten minutes later when we saw the room. The manager was amazing. So polite, understanding, didn't argue, made it all easy, offered to help with another hotel. WESTIN - do better. This place is gross.
於 2024 年 5 月住了 3 晚
Carole DC 於 2024年5月24日回覆
Dear Melissa,We are sincerely sorry you didn't like the hotel and regret your experience.We assure you providing the highest level of hospitality, satisfying our guests, is our priority.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

4/10 不太好

natalie

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is well located, but need a measure facelift. It’s old dilapidated the Windows were dirty
於 2024 年 5 月住了 2 晚
Carole DC 於 2024年5月13日回覆
Dear natalie,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

8/10 不錯哦

Clemence

喜歡：員工素質
I had a very nice room with Eiffel Tower views. The staff was great. If only the breakfast room was more bright to start the day off right, and a lot more on the buffet to choose from. Overall nice hotel.
於 2024 年 5 月住了 3 晚
Carole DC 於 2024年5月6日回覆
Dear Clemence,Thank you for taking the time to tell us about your experience following your stay.We thank you for your nice comments. When our guests are delighted, so are we.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

4/10 不太好

Diana

不喜歡：整潔度和員工素質
於 2024 年 4 月住了 10 晚
Carole DC 於 2024年5月6日回覆
Dear Diana,Thank you for your feedback.According to your rating, you were not satisfied with your stay and we regret it.We assure you providing the highest level of hospitality, satisfying our guests, is our priority.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Beatriz

喜歡：整潔度、員工素質和住宿環境和硬體
Ok
於 2024 年 5 月住了 3 晚
Carole DC 於 2024年5月6日回覆
Dear Beatriz,It is always very pleasant to receive a positive feedback, merci !Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

PAOLO

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tutto bene, a parte un giorno che si son dimenticati di rifare la camera.
於 2024 年 4 月住了 4 晚
Carole DC 於 2024年5月2日回覆
Dear Paolo,Thank you for your feedback.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. We apologize for your room not made 1 day, it does not reflect the quality of service we are used to provide.Satisfying our guests is our priority.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Gary，Missouri City

於 2024 年 4 月住了 4 晚
Carole DC 於 2024年5月24日回覆
Dear Gary,Thank you for your very positive rating. We are delighted you enjoyed your stay.We look forward to welcoming you back.Best regards.Carole DC – Executive Assistant

10/10 有夠讚

Ken

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always wonderful to stay at this fine hotel.
於 2024 年 4 月住了 2 晚
Carole DC 於 2024年4月26日回覆
Dear Ken,Thank you for your positive feedback.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Satisfying our guests is our priority.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

8/10 不錯哦

alfons

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Carole DC 於 2024年4月23日回覆
Dear alfons, We are pleased you enjoyed your stay at The Westin Paris-Vendôme. Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Ken

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Carole DC 於 2024年4月17日回覆
Dear Ken,Thank you for your positive feedback.Based on your rating, understand that you had a great time at the Westin Paris-Vendôme and we are very pleased.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

STEPHEN

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’ll be back! Great location and comfortable accommodations!
於 2024 年 4 月住了 3 晚
Carole DC 於 2024年4月17日回覆
Dear Stephen, It is always very pleasant to receive a positive feedback, merci !Satisfying you is our priority.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Frances

家庭旅遊
Very friendly staff!
於 2024 年 4 月住了 3 晚
Carole DC 於 2024年4月17日回覆
Dear Frances, Thank you for your very positive rating and feedback.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

10/10 有夠讚

Ken

於 2024 年 4 月住了 4 晚
Carole DC 於 2024年5月6日回覆
Dear Ken, Thank you for your positive feedback.Based on your rating, we understand that your stay went well and we are delighted.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant

8/10 不錯哦

Dana

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
we loved the location. Room house keeping was not complete, trash and dishes left repeatedly.
於 2024 年 4 月住了 5 晚
Carole DC 於 2024年4月9日回覆
Dear Dana,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to hear pleasant comments because we work every day to keep our guests satisfied.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme. Best regards.Carole DC – Executive Assistant

6/10 一般般

Glory

情侶出遊
The management needs more attention to the business
於 2024 年 3 月住了 1 晚
Carole DC 於 2024年3月7日回覆
Dear Glory,We thank you for taking the time to share your recent experience with us. It is important for us to have your feedback so that we can continue to improve.Looking forward to welcoming you back to the hotel Westin Paris-Vendôme.Best regards.Carole DC, Executive Assistant

6/10 一般般

ROBERT ALCANTARA

喜歡：員工素質
It was ok
於 2024 年 2 月住了 2 晚
Carole DC 於 2024年3月7日回覆
Dear ROBERT ALCANTARA,Thank you for your feedback, we are pleased you enjoyed your stay.We do hope to welcome you again.Best regards.Carole DC, Executive Assistant

8/10 不錯哦

Sari

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
Not quite 4 stars
The hotel's location is excellent. The hotel has a stylishly classic ambiance. Overall, the service is somewhat arrogant. Room cleaning is sloppy, and the rooms are really dusty. The showers are calcified and almost blocked. The average height man cannot fit under the showerhead. Sometimes there was a lack of toilet paper, sometimes shampoo, and sometimes a bathrobes were missing from the room. There were always surprises. The breakfast is tasty.
於 2024 年 2 月住了 5 晚
Carole DC 於 2024年3月7日回覆
Dear Sari,Thank you for your feedback.We are sorry to hear about your mixed feelings. Welcoming you in a clean and well-equipped room is indeed what you are entitled to expect. We assure you providing the highest level of hospitality, satisfying our guests, is our priority.We sincerely hope to welcome you again.Best regards.Carole DC, Executive Assistant

6/10 一般般

Leann

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Great Hotel, terrible service.
If you stay here don’t plan on hospitality being a part of your stay. It was a beautiful place in a good location. The shower had a whole strip along the wall covered in mold like a hole. Then I ordered the taxi in advance the day before for 6:30am when they called us at 6:09 and we came right down. We got downstairs by 6:20 on the dot (our room was far and they didn’t come get our luggage like I asked) when we got down the bell guy was on his phone, annoyed and wouldn’t help me carry the suitcases down the stairs. When we got to the door the taxi was gone. He never held the car for us.
於 2024 年 2 月住了 1 晚
Gwen C Guest Satisfaction Service 於 2024年2月29日回覆
Dear Leann,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We were terribly sorry to hear all the inconveniences you had encountered.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

10/10 有夠讚

DRAGAN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect place in Paris
Perfect place to stay in Paris. Running in the Jardin des Tuileries is something to enjoy!!!
於 2024 年 2 月住了 6 晚
Gwen C Guest Satisfaction Service 於 2024年2月29日回覆
Dear Dragan,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to hear pleasant comments, especially when they come from those who mean the most to us: you! Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

10/10 有夠讚

Sheena

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location. Lovely building. Very courteous staff.
於 2024 年 2 月住了 5 晚
Gwen C Guest Satisfaction Service 於 2024年2月29日回覆
Dear Sheena,Thank you for taking the time to tell us about your experience following your stay.It is always encouraging to hear pleasant comments, especially when they come from those who mean the most to us: you! Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

10/10 有夠讚

Christina L

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Gwen C Guest Satisfaction Service 於 2024年2月29日回覆
Dear Christina L,Thank you for your very positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

6/10 一般般

Yoshiko

喜歡：整潔度
於 2024 年 2 月住了 1 晚
Gwen C Guest Satisfaction Service 於 2024年2月22日回覆
Dear Yoshiko,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We sincerely hope to welcome you again.Best regards.

6/10 一般般

Tanita Simone

不喜歡：住宿環境和硬體
於 2024 年 2 月住了 4 晚
Gwen C Guest Satisfaction Service 於 2024年2月22日回覆
Dear Tanita Simone,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

8/10 不錯哦

Frank

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Billing Issue
於 2024 年 2 月住了 4 晚
Gwen C Guest Satisfaction Service 於 2024年2月15日回覆
Dear Frank,Thank you for your positive rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.We have taken your comments on very seriously and it is important to us that we continually improve.Looking forward to welcoming you back.Best regards.

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度和客房舒適度
於 2024 年 1 月住了 9 晚
Gwen C Guest Satisfaction Service 於 2024年2月15日回覆
Dear guest,Thank you for your feedback.Unfortunately, your experience is below our standards and we are really sorry.We assure you that satisfying our guests is our priority. We sincerely hope to welcome you again.Best regards.

10/10 有夠讚

Yonggyu

於 2024 年 1 月住了 9 晚
Gwen C Guest Satisfaction Service 於 2024年2月8日回覆
Dear Yonggyu,Thank you for your high rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme.Looking forward to welcoming you back.Best regards.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 8 晚
Gwen C Guest Satisfaction Service 於 2024年2月1日回覆
Dear guest,Thank you for your high rating.We are delighted you enjoyed your stay at The Westin Paris-Vendôme. Satisfying our guests is our priority.We look forward to welcoming you back.Best regards.

10/10 有夠讚

Felipe

於 2024 年 1 月住了 4 晚
Carole DC 於 2024年3月22日回覆
Dear Felipe,We thank your your positive feedback.Based on your rating, we understand that you had a great time at the Westin Paris-Vendôme and we are delighted. Satisfying our guests is our priority.Looking forward to welcoming you back.Best regards.Carole DC, Executive Assistant