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萬豪巴黎香榭麗舍飯店的評分

5 out of 5
萬豪巴黎香榭麗舍飯店
70 avenue des Champs Elysees, Paris, Paris

評論

8.4

非常好

10 分，有夠讚；548 則評論中有 279 則" "
8 分，不錯哦；548 則評論中有 153 則" "
6 分，一般般；548 則評論中有 57 則" "
4 分，不太好；548 則評論中有 32 則" "
2 分，很糟糕；548 則評論中有 27 則" "

8.4/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

Michael

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 3 晚
Guest Relations Supervisor 於 2023年3月28日回覆
Dear Michael,Thank you very much for taking the time to review your stay!We hope that you will visit us again soon.Kind regards,Front Office Team

8/10 不錯哦

Jeffrey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Paula, Guest Relations 於 2019年3月9日回覆
Dear Jeffrey: Thank you very much for your great note! Please don't hesitate to let us know what we could have done to get a 10 next time. Best wishes

8/10 不錯哦

Billy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯
整體服務很好，地點，方便度，環境超讚 員工也很友善，可惜入住時接待那位員工有點不禮貌，房間洗手間也有點異味
於 2019 年 1 月住了 3 晚
Laura,Guest Relations 於 2019年2月8日回覆
感謝您的反饋意見！ 我們希望很快能回來。 親切的問候，

10/10 有夠讚

Wai Mun

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
好好服務
員工好有禮貌，笑容好好
於 2018 年 12 月住了 4 晚
Paula, Guest Relations 於 2018年12月12日回覆
Thank you so much for such a nice rating! I'm really sorry since I don't speak chinese, but thank you very much! We hope to be able to host you again in the future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 4 晚
Paula, Guest Relations 於 2018年4月11日回覆
Thank you very much for rating us on Expedia Anonymus. Please let us know if there's anything we could do better.

10/10 有夠讚

Weiling，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We had a wonderful experience staying at the hotel. All the services provided were excellent. My husband's birthday was in Feb and upon checking in when the lady at check in counter Myra knew that, she immediately arranged to have a bottle of red wine sent to the room. The German girl Carolyn at the front desk was also very friendly and she assisted us in many ways during our stay. The food served at the restaurant was excellent too, we stayed there for 5 nights and dine there every night. The service and the quality of food were excellent. Overall the only flaw with this hotel was the rooms were a bit outdated, it needed renovation, but otherwise everything was excellent. We had a wonderful stay, good location, great services and excellent food!
Candie Clapier 於 2016年5月21日回覆
Dear Madam, dear Sir, Thank you very much for taking the time to post this review about your recent stay. We are absolutely pleased to read your amazing compliments and particularly that we made you’re your husband birthday special. What a pleasure to read that you enjoyed our room, staff and centralized location! I will personally share your comment with all our team and especially Myra and Carolyn. We look forward to welcoming you again soon in the City of Lights. Kind regards, Candie Clapier Sales & Marketing Coordinator

8/10 不錯哦

YANFENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

COSY BUT NOT QUITE THE VALUE
no tea & coffee included, not quite good value as to the price paid, though good location.

6/10 一般般

真實旅客

喜歡：整潔度
Good location, the only advantage.
Good location, the only advantage.

10/10 有夠讚

Kamale

Great hotel, staff, and location.
於 2024 年 5 月住了 3 晚
Guest Relations Supervisor 於 2024年5月14日回覆
Dear Kamale,Thank you very much for your feedback and kind words!We trust that you made the most of your Parisian stay and hope that we contributed to making it memorable.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

6/10 一般般

Takashi

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
プラン内容：デラックスルーム キングベッド１台 朝食付き　４泊５日 旅行のため妻と２人で利用させていただきました。 チェックインの３日前にホテルからメールが届き、チェックイン時刻や手荷物数、ホテルへの要望を問われたので返信しておきました。 宿泊当日、５階の部屋に案内されたのですが、バスルームにバスタブがないことがわかり、部屋の交換を要望すること、バスタブ付きの部屋を１度見学してから判断してほしいと言われ案内を受けました。 案内されたのは2階の部屋でした。部屋の広さやベッドは変わらずでしたが、全体的に設備や家具が古い印象を受けました。バスルームに換気扇がないことや裏通りに面していることなどを確認しながらも、バスタブを諦めることが出来ずに部屋の交換を希望しました。今思えば事前のメールで希望を伝えておけば良かったとも思えます。 客室とサービスについて わかっていたことですが、歯ブラシなどのアメニティは無いので持参したものを使いました。タオルは毎回交換してもらえましたが、交換して欲しいものはまとめて床に置くなどしておかないと交換されないものもありました。 水圧や水温は問題なかったのでバスタブにお湯を溜めて入浴することが出来ました。 裏通りに面していることと、大規模駐車場の影響で騒音が酷かったです。夜中の２時でもクラクションや交通整備の音が室内に響いていました。神経質でない人でも気になって眠りにくいと思います。 また、かなり残念だったのはカーテンがレールから外れており光が室内に漏れてくることでした。これはすぐに改善できるレベルであり、メンテナンスが行き届いていないとしか言いようがありません。 朝食について 食事は大変良かったです。品数も豊富で毎日全体の２割くらいは日替わりメニューになっていたと思います。オムレツやオートミールなど個別の無料オーダー注文もありました。屋外テラスは朝食時に利用は出来ないそうです。 利便性について シャンデリーゼ通りに面しており、ショッピングや外食には最適でした。地下鉄の主要駅も近く、タクシーも拾いやすかったです。モノプリという百貨店とスーパーが徒歩１分のところにあるので軽い買い物に便利です。２３時までやっていたので滞在中に2回ほど利用しました。 海外の文化や習慣があることは理解していますが、日本のホテルシティレベルのサービスでした。立地条件で選んでいたので後悔はないですが、客室での時間を満喫することは出来ませんでした。
於 2024 年 5 月住了 4 晚
Guest Relations Supervisor 於 2024年5月14日回覆
Dear Takashi,Thank you very much for your detailed feedback!We hope that you made the most of your Parisian stay.I apologize for failing to meet your expectations during your visit and will personally ensure a follow-up of the situation.We hope that you will give us another chance whenever your travels bring you back to the area.In the meantime, please feel free to contact us again to discuss further the elements of concern.Kind regards,Guest Relations Team

8/10 不錯哦

Carol A

情侶出遊
Our room had 5 steps down to the bathroom! Light oak wood that blended together! We are 76 years old. There were no rails! They couldn’t move us so we had them put black tape on end of each step!
於 2024 年 4 月住了 3 晚
Guest Relations Supervisor 於 2024年5月14日回覆
Dear Carol A,Thank you very much for your feedback.I apologize for the inconvenience that may have occurred during your stay. We failed to meet with your expectations and we truly appreciate your patience and understanding.The entire Team and I hope that you will give us another chance whenever your travels bring you back to the area. In the meantime, please feel free to contact us again to discuss further the elements of concern.Kind regards,Guest Relations Team

10/10 有夠讚

steve

家庭旅遊, 親子旅遊
喜歡：員工素質和設施服務
es un lugar bello
於 2024 年 4 月住了 1 晚
Guest Relations Supervisor 於 2024年5月3日回覆
Dear steve,Thank you very much for your feedback!The entire Team will be looking forward to your next visit.Kind regards,Guest Relations Team

10/10 有夠讚

MONINA

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location is great! Easy access to Metro and bus. Lots of dining options. Plus, it's in the heart of shopping area.
於 2024 年 4 月住了 4 晚
Guest Relations Team 於 2024年4月20日回覆
Dear Monina,Thank you very much for your feedback!We hope that you will visit us again very soon.Kind regards,Guest Relations Team

6/10 一般般

Carol

家庭旅遊
喜歡：整潔度
Overall the stay was OK. The room was OK except that the shower was terrible (mold around the bottom of the shower curtain) and the handheld shower head was in an awkward location. The toilet didn't flush completely, toiletries/toilet paper was not restocked. I was told that breakfast was included when we checked in and then I got charged each day? It was a convenient location but not sure I'd stay there again. The concierge frequently couldn't answer questions which was disappointing.
於 2024 年 4 月住了 7 晚
Guest Relations Supervisor 於 2024年4月20日回覆
Dear Carol,Thank you very much for your feedback, we truly appreciate you taking the time to review your stay.The experience you have described is falling far below our standards, and I apologize for failing to meet your expectations during your visit.Please feel free to contact our Guest Relations Team to discuss further the elements of concern.Kind regards,Front Office Team

8/10 不錯哦

Juan Ramon Martinez，Monterrey

於 2024 年 4 月住了 4 晚
Guest Relations Supervisor 於 2024年4月30日回覆
Dear Mr. Martinez,Thank you very much for your feedback!We hope that you will visit us again very soon.Kind regards,Guest Relations Team

10/10 有夠讚

Ryan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is at the heart of the Champs-Élysées. The staff and doormen are exceptionally friendly and helpful. The room was clean and had sufficient amenities.
於 2024 年 3 月住了 4 晚
Guest Relations Supervisor 於 2024年3月23日回覆
Dear Ryan,Thank you very much for your feedback and kind words!We trust that you made the most of your Parisian stay.The entire Team will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 有夠讚

Elizabeth

於 2024 年 2 月住了 1 晚
Guest Relations Supervisor 於 2024年3月23日回覆
Dear Elizabeth,Thank you very much for your feedback!We truly appreciate you taking the time to review your stay.We hope that you will visit us again soon!Kind regards,Guest Relations Team

8/10 不錯哦

Fu Kit

於 2024 年 2 月住了 2 晚
Guest Relations Team 於 2024年2月26日回覆
Dear Fu Kit,Thank you very much for your feedback!The entire Team and I will be looking forward to your next visit.Kind regards,

4/10 不太好

Faisal

不喜歡：整潔度和住宿環境和硬體
.
於 2024 年 2 月住了 4 晚
Guest Relations Team 於 2024年2月26日回覆
Dear Faisal,Thank you very much for your feedback.The entire Team and I will be looking forward to your next visit.Kind regards,

4/10 不太好

Yudianna

情侶出遊
不喜歡：設施服務和住宿環境和硬體
The property is in a good location on Champs Elysees. The lobby and staff are nice. However, the photos are misleading. The 'terrace' room has no outdoor seating, is dirty and the glass is broken. The rooms are outdated and the TV only has french channels. The room is hot and you have to open the door for a mild breeze. the bathroom is old and unkept. Upon arrival, the front desk asked me if i wanted to upgrade to the Eiffel tower view for a big chunk more, I said no since I had already paid a lot for a 'terrace' view. All I got was a dirty terrace, with no seating overlooking the dirty rooftops and back of the hotel. Construction was going on too so between the door open for air and the noise, it was hard to sleep. I think its an ok hotel, but the price should be way more affordable. Conclusion, very misleading.
於 2024 年 2 月住了 3 晚
Guest Relations Team. 於 2024年2月26日回覆
Dear Yudianna,First of all, we thank you for taking the time to write about your last experience with us.I feel concerned about the inconvenience you reported, and your disappointment does not reflect our Marriott values. The entire Team and I wish to offer you our most sincere apologies for failing to meet with your expectations. A proper follow-up will be made to ensure this remains isolated incidents.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Kind regards,

8/10 不錯哦

Jungeun

於 2024 年 2 月住了 3 晚
Guest Relations Supervisor 於 2024年2月15日回覆
Dear Jungeun,Thank you very much for your feedback!Th entire Team and I will be looking forward to your next visit.Kind regards,Guest Relations Team

10/10 有夠讚

Tironi

於 2024 年 2 月住了 2 晚
Guest Relations Team 於 2024年2月15日回覆
Dear Tironi,Thank you very much for your feedback!We hope that we contributed to making your stay memorable.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 有夠讚

EMAD

於 2024 年 2 月住了 4 晚
Guest Relations Supervisor 於 2024年3月23日回覆
Dear EMAD,Thank you for your feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

2/10 很糟糕

Alexa

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me equivoqué en mis días de reserva llame mil veces haber si me podían ayudar y solo penalizarme con una noche. Deje correos y nada. y no me hicieron ningún tipo de ayuda o descuento. Perdí mi dinero de tres noches. Reservéenseguida en Fraser suites y fue toooood lo contrario me atendieron súper biien amplísima la suite a comparación de la que había reservado y perdí en Marriot. N fin jamás volvería a Marriot.
於 2024 年 2 月住了 3 晚
Guest Relations Supervisor 於 2024年3月23日回覆
Dear Alexa,Thank you very much for your feedback.There are policies applied regarding cancellations when you make a reservation through a third part, and I am saddened that we could not accommodate.Please feel free to contact our Guest Relations Team to discuss further the elements of concern.In the meantime, we will remain at your entire disposal to assist you.Kind regards,Front Office Team

2/10 很糟糕

Matias

不喜歡：整潔度、員工素質和住宿環境和硬體
Terrible experience it shouldn’t be a marriott any more. 3 star hotel
於 2024 年 1 月住了 4 晚
Guest Relations Supervisor 於 2024年2月9日回覆
Dear Matias,Thank you very much for your feedback.We apologize for failing to meet your expectations during your stay and are looking forward to discuss further the elements that we could improve.My hope is that you will give us another chance whenever your travels bring you back to the area.In the meantime, please feel free to contact our Guest Relations Team regarding the elements of concern.Kind regards,Adam DECOTTIGNIESGuest Relations SupervisorParis Marriott Champs Elysees Hotel

10/10 有夠讚

Nicole Michelle，Hauppauge

於 2024 年 1 月住了 3 晚
Guest Relations Team 於 2024年1月23日回覆
Dear Nicole Michelle,Thank you for taking the time to share your feedback!The entire Team and I will be looking forward to your next visit.Kind regards

6/10 一般般

Guilherme

於 2024 年 1 月住了 1 晚
Guest Relations Supervisor 於 2024年1月18日回覆
Dear Guillherme,Thank you very much for your feedback!The entire Team and I will be looking forward to your next visit.Kind regards,Guest Relations Team

8/10 不錯哦

Ivan Elhiu

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
El hotel tiene inmejorable ubicación al estar en la mejor zona de Champs Elysees. Su lobby es relativamente pequeño comparado con otros hoteles de la misma categoría. En general estuvimos cómodos, el único inconveniente que tuvimos fue que tuvieron que movernos de habitación porque la calefacción no podía regularse y mantenía el cuarto muy caliente. Su gimnasio también es muy pequeño. El personal del hotel es amable y en general mantienen las instalaciones limpias.
於 2023 年 12 月住了 8 晚
Guest Relations Supervisor 於 2024年1月18日回覆
Dear Ivan Elhiu,Thank you very much for your feedback, we trust that you made the most of your Parisian trip!We apologize for the inconvenience that may have occurred during your stay and hope that you will visit us again very soon.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

8/10 不錯哦

JAYME

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Poderia ser melhor
Nos deram um quarto com goteira no banheiro e ficamos esperando umas 2 horas para o checkin
於 2024 年 1 月住了 4 晚
Guest Relations Supervisor 於 2024年1月16日回覆
Dear Jayme,Thank you very much for your feedback!We trust that you made the most of your Parisian trip.Furthermore, we have taken good note of your comments and apologize for any inconvenience the waiting time upon arrival and hope that you will visit us again soon!Kind regards,Guest Relations Team

10/10 有夠讚

Michael

情侶出遊
不喜歡：設施服務
There is nothing 5* about this property!!! The dining room is a disgrace with very badly stained carpet and seating all cracked, utter disgrace! The carpet on the Stair's to enter the property is all worn. No glass ware in the room, we requested some and it was prompty delivered to our room, alas it was removed two days later. The New Years Eve dinner was a fiasco!! Zero athmosphere and staff in disarray and practically shouting at each other
於 2023 年 12 月住了 5 晚
Guest Relations Supervisor 於 2024年1月18日回覆
Dear Michael,Thank you very much for your feedback, we appreciate you taking the time to review your stay.First of all, I wish to offer you my most sincere apologies for any inconvenience that may have occurred during your stay, as this is falling far below our standards.I will remain at your disposal to discuss further the elements of concern and hope that you will visit us again soon.In the meantime, please feel free to contact us again or myself directly.Kind regards,Adam D. Guest Relations SupervisorParis Marriott Champs Elysees Hotel

2/10 很糟糕

Selim

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月16日回覆
Dear Selim,Thank you very much for your feedback.Please feel free to contact me to discuss further the elements that we could improve on your next visit.Kind regards,Adam DECOTTIGNIESGuest Relations Supervisor

10/10 有夠讚

Janine

於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月16日回覆
Dear Janine,Thank you very much for your feedback!We appreciate you taking the time to review your stay.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

2/10 很糟糕

Medhat，Niles

不喜歡：整潔度、員工素質和住宿環境和硬體
Small rooms, not even space for suitcases. Dirty carpet and shades.
於 2023 年 12 月住了 2 晚
Guest Relations Team 於 2023年12月12日回覆
Dear Medhat,Thank you very much for your feedback.We seem to have failed to meeting with your expectations during your stay. Therefore, we want to offer you our apologies, and we will ensure that a proper follow-up of the situation will be made.We hope that next time you will be in the area, you visit us again and give us another chance.Kind regards,

2/10 很糟糕

Medhat，Niles

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Small rooms, got a queen with terrace, no space to put your suitcases. Dirty carpet and shades. Unpleasant smell.
於 2023 年 12 月住了 2 晚
Guest Relations Team 於 2023年12月12日回覆
Dear Medhat,Thank you very much for your feedback.We seem to have failed to meeting with your expectations during your stay. Therefore, we want to offer you our apologies, and we will ensure that a proper follow-up of the situation will be made.We hope that next time you will be in the area, you visit us again and give us another chance.Kind regards,

6/10 一般般

Michaelyn

喜歡：員工素質
不喜歡：客房舒適度
Pick a different hotel on same stree
Location was great! I think half the hotel has maybe been remodeled and half not. We were definitely in the side that hadn't. Shower and heat didn't work so finally after waiting 2 hours for service people to come and go at 10pm they switched us rooms. I was relieved cause the bed was also soo uncomfortable. New room had a working shower but still very cold all through the night (had heat on highest setting and still had to sleep in multiple layers) and same very uncomfortable bed and pillows. Our exterior door outside did not lock. I'd stay in this location again, but not this Marriott hotel.
於 2023 年 12 月住了 2 晚
Guest Relations Supervisor 於 2023年12月6日回覆
Dear Michaelyn,Thank you very much for your detailed feedback!We truly appreciate you taking the time to review your experience with us.The experience you have described is clearly below our standards and I wish to offer you my most sincere apologies for any inconvenience that may have occurred during your stay.There will be a proper follow-up of the situation and we are grateful for your comment, which will definitely help us improving the experiences we deliver to our guests.In the meantime, please feel free to contact us again or myself directly to discuss further the elements of concern.Kind regards,Adam DECOTTIGNIESGuest Relations SupervisorParis Marriott Champs Elysees Hotel

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful location with a lovely lobby bar and restaurant . The staff was amazing and helpful.
於 2023 年 11 月住了 8 晚
Guest Relations Team 於 2023年12月5日回覆
Dear Michelle,Thank you for taking the time to share your recent experience with us and for your kind words!We are delighted to read that you enjoyed your time with us.The entire Team will be looking forward to welcoming you again soon to our establishment.Kind regards,

10/10 有夠讚

MELCHOR

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚
Guest Relations Team 於 2023年11月28日回覆
Dear Melchor,Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards,

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質和客房舒適度
Air condition was not working. Warned them but after 3 days it is still not working. No cleaning for 2 days. Only last day they cleaned the room.
於 2023 年 11 月住了 3 晚
Guest Relation Team 於 2023年11月19日回覆
Thank you very much for your feedback. We truly apologize for any inconvenience that may have occurred during your stay and will make a proper follow-up with the management team to ensure this remains an isolated incident.We hope you will consider our hotel on your next visit to the area so that we can deliver the guest experience you deserve.

10/10 有夠讚

Cecile

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel and Stay…Excellent Staff
The stay was great except for a nagging muffled banging noise that never stopped. It sounded like someone was banging a something against a pipe.
於 2023 年 11 月住了 5 晚
Guest Relation Team 於 2023年11月19日回覆
Dear Cecile,Thank you very much for taking the time to review your experience with us, and for your kind words. Nonetheless, we apologize for any inconvenience that may have occurred during your stay and appreciate your patience. We hope that you will visit us again very soon. Kind regards,

4/10 不太好

ENIS

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
very very old... the elevators does not work properly. the bathrooms and the beds are century old. my sisters room stunk of food from restaurant..
於 2023 年 10 月住了 4 晚
Adam | Guest Relations Supervisor 於 2023年10月26日回覆
Dear ENIS,Thank you very much for taking the time to provide us with your feedback.We truly appreciate you reviewing your experience and bringing these issues to our attention.Your comment has been shared to ensure a proper follow-up of the situation.The entire Team and I hope that you will give us another chance, so that we can deliver the quality of service that you know and deserve from Marriott Bonvoy.I would like to personally apologize for any inconvenience that may have occurred during your stay and will remain at your disposal to discuss further the elements of concern.Kind regards,Guest Relations Team

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Great service, nice hotel.
於 2023 年 10 月住了 1 晚
Guest Relations Supervisor 於 2023年10月14日回覆
Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards,Guest Relations Team

10/10 有夠讚

ANGELA

於 2023 年 9 月住了 1 晚
Guest Relations Team 於 2023年10月2日回覆
Dear Mrs Angela, Thank you very much for your feedback. We wish you a lovely trip and we hope to see you soon. Best Regards,

10/10 有夠讚

jamal

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Its perfect
於 2023 年 9 月住了 3 晚
Guest Relations Team 於 2023年9月26日回覆
Dear Jamal, Thank you very much for your feedback!We hope that you will visit us again soon.Kind regards.

8/10 不錯哦

Rosanna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Guest Relation Team 於 2023年9月12日回覆
Dear Rosanna,Thank you very much for your feedback! The entire Team and I will be looking forward to your next visit.Kind regards,

6/10 一般般

Pamela

親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Extremely overpriced, rooms are dated in desperate need of renovations. Furniture hanging off walls / don’t fit. Mould on bathroom ceiling, rust in towel rails and tiles, terrible shower over bath (if you can call it that) Very abrupt Checking in staff and one particular concierge on check out. A handful of staff were helpful and polite Won’t be staying again
於 2023 年 8 月住了 2 晚
Guest Relations Supervisor 於 2023年9月1日回覆
Dear Pamela,Thank you very much for taking the time to review your experience with us.The situation you have described is clearly below our standards, and for this reason I wish to offer you my most sincere apologies.Guest satisfaction remains our priority and I invite you to contact me directly to discuss further the issues of concern.In the meantime, we hope that you will give us another chance so that we can deliver the quality of service that you know and deserve from Marriott.Kind regards,Adam DECOTTIGNIESGuest Relations Supervisor

10/10 有夠讚

Catherine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel inside is beautiful. The room was very spacious. It is centrally located for shopping, Dinning, transportation and sights. The staff and the customer service is what puts this hotel over the top. Every time I had a question or need it was taken care of. I was there for my birthday and the sent up a surprise to my room which truly made me feel special. Whenever we are back in Paris we will be staying at Marriott Champs Elysees.
於 2023 年 8 月住了 3 晚
Guest Relations Team 於 2023年8月31日回覆
Dear Catherine, Thank you for your feedback and kind words! We appreciate you taking the time to review your stay with us. We always try to help make your time in the City of lights memorable, and being there for you during your stay with us is a pleasure. The entire Team and I are looking forward to your next visit!Kind regards,

10/10 有夠讚

Amir Reza

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 8 月住了 4 晚
Guest Relations Supervisor 於 2023年8月24日回覆
Dear Amir Reza,Thank you very much for your feedback!We truly appreciate you taking the time to review your stay.The entire Team and I will be looking forward to your next visit!Kind regards,Guest Relations Team

10/10 有夠讚

Olisa- Aseme

喜歡：整潔度、員工素質和住宿環境和硬體
Felt so much like home. And the room service, especially the house keepers are always on top of their job.
於 2023 年 7 月住了 3 晚
Guest Relations Supervisor 於 2023年8月5日回覆
Dear Olisa-Aseme Family,Thank you for visiting us once again!We truly appreciate your feedback and kind words.The entire Team will be looking forward to your next Parisian trip!Kind regards,Guest Relations Team

8/10 不錯哦

Seppo

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
when booking the hotel, you got a picture of a luxury hotel. The carpet and aging room did not meet the expectations of a modern five-star hotel. however, everything went well and the experience was otherwise only positive. breakfast was good, similar to Finnish hotels.
於 2023 年 7 月住了 5 晚
Guest Relations Team 於 2023年7月30日回覆
Dear Mr Seppo,Thank you very much for your feedback.We appreciate you taking the time to review your experience.Please feel free to contact the Guest Relations Team to discuss further the elements that we could improve.The entire Team and I will be looking forward to your next visit!Kind Regards,