Dear Chia, Thank you very much for sharing a review during your most recent holiday at BE Grand Resort! We are ecstatic to read that you enjoyed the facilities and amenities and found the location to your liking. One of our key priorities is to provide the most courteous and friendliest services and we are glad to have met that with you! It was such a pleasure having you with us and we hope to keep welcoming you back soon. Yours truly, Pearl Lorraine Yang Resort Manager

We are truly sorry to read that we fell short on your expectations of us. We want nothing more than to make sure we do better but, before we can, we would truly appreciate hearing the details about what we could have done to make your stay with us 5-star rated. At your most convenient time, I'll be incredibly grateful if you can spare a few minutes to let me know your thoughts at pearl-lorraine.yang@beresorts.com. Thank you very much and I hope to hear from you soon. Yours truly, Pearl Lorraine Yang Resort Manager

Dear Shao Chun, Thank you very much for writing a review during your most recent stay. We are happy to read that you found the resort to your liking and we hope that you enjoyed the amenities and facilities offered at the resort. It was such a treat having you and we hope to keep welcoming you back soon! Sincerely yours, Pearl Lorraine Yang Resort Manager

Dear Aiyan, Thank you so much for leaving us a rating! It was such a pleasure having you and we hope to welcome you again soon! Sincerely yours, Pearl Lorraine Yang Resort Manager

Thank you for sharing with us a review during your most recent stay with us and allow me to sincerely apologise that we were unable to meet floor and bed configuration request. While we do our best to cater to each request, we cannot guarantee the above as this depends on the occupancy and availability prior to our guests' arrival. We thank you for your understanding and we hope this did not dampen your holiday in Bohol. Sincerely yours, Pearl Lorraine Yang Resort Manager

Dear Han Ching, Thank you so much for giving us a perfect rating! We are so happy to hear that you enjoyed your stay with us and we look forward in welcoming you back again! Sincerely yours, Pearl Lorraine Yang Resort Manager

Thank you so much for sharing a review during your stay with us! We are glad to read that you enjoyed your holiday in Bohol and we hope to see you again the next time you're back in the Philippines! Yours sincerely, Pearl Lorraine Yang Resort Manager

Thank you so much for sharing a review and for celebrating a birthday with us! It was such a pleasure having you and we hope to welcome you again! Yours sincerely, Pearl Lorraine Yang Resort Manager

Thank you so much for sharing a review during you stay with us. We are happy to read that you enjoyed the facilities and amenities at BE Grand Resort and had an overall comfortable holiday. We truly appreciate your feedback about your dining experience at breakfast. Please know that this has been relayed to our chef to revisit the spread and work on improvements. Thank you so much and we hope to welcome you back with us! Yours sincerely, Pearl Lorraine Yang Resort Manager

Thank you very much for sharing a feedback during your stay with us. I am truly sorry for the inconveniences encountered. Please know this has been relayed to our housekeeping and food & beverage team to ensure this is resolved and that it will not recur. We are very thankful for your time in sharing a feedback. We hope to welcome you back on your next visit. Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Hing Lai, Thank you for sharing a review during your stay. We hope you enjoyed your holiday with us apart from the distance between the resort and Alona. We do provide a free, scheduled shuttle services for our guests to avail as tricycle/tuk-tuk rates may be a bit steep for a 5-minute ride to Alona Beach. We thank you for sharing this with us, Hing Lai. We hope to be welcoming you again. Yours sincerely, Pearl Lorraine Yang Resort Manager

Thank you so much for your kind compliments about your most recent holiday with us! This truly makes our Friday extra bright reading a review like yours! We hope to welcome you back soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Weisheng, Thank you for your kind compliments during your stay with us! We are glad to hear that you had a quiet and relaxing time at the resort and we hope you were able to enjoy the rest of our little island of Panglao, as well. It was truly a pleasure having you and we hope to see you again! Yours sincerely, Pearl Lorraine Yang Resort Manager

We are truly sorry for the services experienced during your stay with us. Please know that we have relayed this to our housekeeping department to ensure this does not recur. We thank your taking the time in sharing this with us and we hope to get the opportunity to welcome you again. Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Ann, I am truly sorry for the experience you had with us during your stay. Please know that every, single concern raised has been relayed to each of our department for immediate action. We appreciate your feedback and we hope to get the opportunity to welcome you again. Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Chiao Ling, Wow! We are happy to hear you had an excellent experience with us! We thank you for this review as the pleasure is all ours in having you. We hope to see you once again! Yours sincerely, Pearl Lorraine Yang Resort Mananger

Dear Yijia, Thank you very much for your kind review! We are happy to know that you had relaxing stay and enjoyed the amenities the resort offered! It was truly a treat having you and we hope to welcome you once again! Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Sun Chung, Thank you very much for sharing with us your experience during your stay. We are happy to hear that you had an overall pleasant experience and we apologize for the inconvenience experienced with the free shuttle for Alona. Please know that this has been remedied and we have assigned a driver exclusively for the shuttle services to avoid delay in the schedule. It was truly a pleasure having you. We hope to see you soon! Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Yu Ju, Thank you for sharing with us your experience during your stay. The resort is the perfect place to be should one prefer a more quiet and peaceful ambiance. We hope you enjoyed this, too! It was our pleasure having you and we hope to see you again! Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Ethan, Thank you for your candid review during your most recent stay. On behalf of the Front Office, I would like to sincerely apologize for the unsatisfactory services you have received. One of our key priorities is to deliver quality services and we are truly sorry we were unable to meet that with you. Please know that we are currently conducting customer service training across all departments for service improvement. Again, our sincerest apologies and we hope to get the chance to welcome you once again. Yours sincerely, Pearl Lorraine Yang Resort Manager

Dear Hsin hua on, We are happy to hear that you had a very pleasant and comfortable stay with us! Thank your for acknowledging our team associates who are always on-hand to ensure that our guests are well-taken care of. Please know that we have taken note of your feedback regarding water buoy for rent. Thank you for staying with us. The pleasure is all ours in having you. Yours sincerely, Pearl Lorraine Yang Resort Manager