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棕櫚泉希爾頓酒店的評分

4 out of 5
棕櫚泉希爾頓酒店
400 E Tahquitz Canyon Way, Palm Springs, CA

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 532 則" "
8 分，不錯哦；1000 則評論中有 225 則" "
6 分，一般般；1000 則評論中有 112 則" "
4 分，不太好；1000 則評論中有 76 則" "
2 分，很糟糕；1000 則評論中有 55 則" "

8.6/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Mikayel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Hervé

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nc
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Evelina

喜歡：員工素質
於 2024 年 4 月住了 1 晚

6/10 一般般

Cindy

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property is nice however there is a 30.00 per night parking fee with room rates already high, we were not allowed to bring our own snacks into pool area and when it came time to check out there were no carts or help to assist us with moving our luggage . I had to carry everything 2 flights and it took several trips.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Genevieve

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Karine

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Susan

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent customer service, super sweet staff and great pooltime! The room was clean and spacious, comfy bed and plenty of noce towels. Definitely will come back again and again!
於 2024 年 4 月住了 1 晚

6/10 一般般

Shawn

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Needs a remodel; like walking into a hotel in 1993. Cleanliness was an issue in areas. Won’t stay there again. Only highlight was very courteous staff.
於 2024 年 4 月住了 4 晚
Emmz 於 2024年4月22日回覆
We will be making changes in the near future to our property. Hopefully we can change your mind to come back with us. Thank you so much for your feedback we truly appreciate it.

4/10 不太好

Amit

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Room had an unpleasant odor on check-in. The hotel was all sold out and could not change rooms. Staff sent someone to spay room freshener. I will not stay at this property again.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kelly，Geneva

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Janet

家庭旅遊
Good
於 2024 年 3 月住了 4 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Rosa

不喜歡：員工素質
於 2024 年 4 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Katerina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Laurie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

FILBERT JOHN，Lakewood

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean abd suitable to family with small kids
於 2024 年 4 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

FREDERICK

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質和住宿環境和硬體
Excellent location for individuals that want to be close to shops and good restaurants. Would stay again.
於 2024 年 1 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

2/10 很糟糕

Brian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property in a good location near downtown Palm Springs (easy walk to dining, shopping, cultural attractions). Staff very helpful and professional. Nicely done pool and outdoor courtyard area. Convenient parking near the various property access doors.
於 2024 年 4 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Adam

喜歡：整潔度和住宿環境和硬體
Check in took 3 hours. We arrived at 2.30pm and told room would be ready shortly. Reception said they would call when ready. As it was going to be a short wait we sat and had a drink by the pool and after 1 hour I went to reception and room not ready. Another hour later still no room. After 3 hours I went to reception and was told room was ready. Still no call though. We wasted 3 hours hanging around the hotel when if they had been straight with us we could have gone and done something with our 3 hours. Lady who was desk manager on check in was rude. Most of the staff unfriendly apart from cleaners and gardeners who were great. People reserve pool loungers from 6am and don’t sit in them until lunch time, this is not reasonable. Groups of 10 plus teenagers allowed to cause mayhem around the pool without staff stopping them. If you’re not American you are treated like a second class citizen here at this hotel. This is not like any other Hilton I have stayed at. Staff are so rude and grumpy. Glad to leave hotel but Palm Springs is great
於 2024 年 4 月住了 2 晚

10/10 有夠讚

David，Faribault

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

2/10 很糟糕

Alejandro，pearland

寵物同遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
After a long journey spanning 539 miles, I arrived at a Hilton hotel with high hopes of a comfortable and welcoming stay. However, my experience at the front desk quickly turned sour, leaving me deeply disappointed. Upon reaching the hotel, I approached the front desk with anticipation, eager to check-in and unwind after hours of travel. To my dismay, the receptionist’s demeanor was anything but welcoming. Instead of a warm greeting, I was met with a cold and indifferent attitude, which immediately dampened my spirits. As I proceeded with the check-in process, I encountered a issues with my reservation that should have been resolved smoothly. However, the staff appeared unprepared and lacked the necessary efficiency to handle the situation promptly. This was our 5th hotel in 5 days and the only one we have a bad experience
於 2024 年 3 月住了 1 晚

6/10 一般般

Arthur

不喜歡：設施服務和住宿環境和硬體
Phone and all usb chargers broken.
於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Juan，Carson

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very very coo l place me and my family will be back!
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Mary Lou

喜歡：整潔度和住宿環境和硬體
Pool
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Guillermina

家庭旅遊
Comfortable bed, fridge did not work, noisy c
於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Amy

於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Joel

喜歡：整潔度、員工素質和住宿環境和硬體
Very impressed with what I paid.
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Anthony

於 2024 年 1 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Taeko，Los Alamitos

於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Janice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Diana

喜歡：整潔度、員工素質和住宿環境和硬體
Good location
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Anna

喜歡：整潔度、員工素質和住宿環境和硬體
Nothing to complain about, had all the amenities and was close to all the restaurants and shopping
於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Amy

於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Steven

家庭旅遊
喜歡：整潔度和員工素質
Clean. Easy check in. Nice walkable distance to many food options. And right next to the casino !
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Steve

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Aleks

喜歡：整潔度和員工素質
It definitely needs some upgrades but overall decent. The best part is their friendly and welcoming staff! I would stay again for sure.
於 2024 年 1 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Rich

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a very hard time believing I paid $30.00 to park my rental car. That was ridiculous!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mai

於 2024 年 1 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Jianchao

喜歡：員工素質
不喜歡：住宿環境和硬體
If you allow pets, there should be more pets friendly dinning
於 2024 年 3 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

SILVIA，Ensenada

不喜歡：住宿環境和硬體
於 2024 年 2 月住了 2 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

8/10 不錯哦

Randy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was beyond excellent. It was very quiet and relaxing. The food and food service was excellent. The only reason I wouldn’t give this a 5 star rating is because there was signs of wear and aging, which is fine except we paid top dollar. I would definitely stay there again. A special call out to the pool service staff, Hattie and Bill.
於 2024 年 2 月住了 5 晚
csm 於 2024年2月22日回覆
Thank you for your positive review. It is always nice to hear that our team members our going above and beyond. We are planning to do upgrading later in the year and hope you will be back with us.

2/10 很糟糕

Salvador

情侶出遊
Filthy
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Zone

於 2024 年 2 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

6/10 一般般

Alfredo

情侶出遊
喜歡：整潔度
不喜歡：設施服務
Hotel rooms are in need of upgrades. Curtains alone are in sloppy condition. Just not effect I’d expect from a Hilton, especially in Palm Springs. And then to be charged resort fees to park. Crazy.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Joel

喜歡：整潔度、員工素質和住宿環境和硬體
Was able to check in early
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Victor，Beverly Hills

於 2024 年 2 月住了 1 晚
Emmz 於 2024年4月22日回覆
Thank you so much for your feedback we truly appreciate it.

10/10 有夠讚

Joel

喜歡：整潔度、員工素質和住宿環境和硬體
Rooms are big and clean, close to restaurants, room had a balcony that was nice. The only thing i DISLIKED was the 30.00 for parking, i have never pay for parking before.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

BRANDON

喜歡：整潔度和員工素質
Did not like the $30.00 a day parking Pool was nice
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Sharon

喜歡：員工素質和住宿環境和硬體
C
於 2024 年 2 月住了 1 晚