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安巴夏托利飯店的評分

4 out of 5
安巴夏托利飯店
Via Roma 111, Palermo, PA

評論

8.6

有夠讚

10 分，有夠讚；1000 則評論中有 442 則" "
8 分，不錯哦；1000 則評論中有 397 則" "
6 分，一般般；1000 則評論中有 115 則" "
4 分，不太好；1000 則評論中有 33 則" "
2 分，很糟糕；1000 則評論中有 13 則" "

9.0/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

li wen

於 2022 年 6 月住了 1 晚
Greta 於 2022年6月28日回覆
Dear Li Wen, we are happy that you enjoyed your stay. Thank you for choosing us and for sharing your experience. We hope to see you again soon.

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
非常滿意，地點方便，房間整潔寬敞，員工友善。我們乘夜船到巴勒摩，早上抵達時應該未到 check in時間，但酒店都讓我們先取房。
於 2019 年 10 月住了 3 晚
Greta 於 2019年10月20日回覆
感谢您给我们正面评价。 他的判断对我们非常重要。 希望很快能再见到您。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Stay Experience!
The location is just 5-minute walk from the train station, convenient for transit to other cities. Breakfast is so good with stunning city view which made us start the day with good mood. Staffs are excellent. They are nice and helpful. We mistakenly booked one day less then our itinerary needed. The pretty lady staff immediate helped us to arrange accommodation effectively. Thank you so much!
於 2019 年 8 月住了 2 晚
Francesca 於 2019年8月21日回覆
Dear Guest, Thanks a lot for your wonderful message and score!! We are very glad reading your review!! We hope to see you again another time! Our sincerely regards

10/10 有夠讚

Tezukaying，意大利

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很不错的酒店。
酒店位置非常好，内部设施和条件也非常不错，价格公道，值得入住。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

pamela s

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
很推薦！
在很棒的位置！市中心，離火車站又近，服務人員體貼，早餐陽台有很棒的風景，內部裝潢雖舊，但別有一番風味！非常推薦～

10/10 有夠讚

suning

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好！
员工很热情，早餐的天台很赞！！！！！

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

elizabeth

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

izumi

喜歡：整潔度、員工素質和住宿環境和硬體
良いホテル
於 2024 年 5 月住了 1 晚

4/10 不太好

Craig，Woodbury

Extremely rude and unhelpful staff except for one gentleman. Places dated breakfast buffets OK.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is very nice. The rooms are clean and quiet. Our room had a balcony and the street was noisy, but once you closed the balcony doors you heard nothing, it was very peaceful. The hotel has a restaurant on the seventh floor and the food is amazing. Sit on the patio (if you can) as the view is pretty awesome. Free breakfast was great!
於 2024 年 5 月住了 3 晚
Valentina 於 2024年5月14日回覆
Dear Elizabeth, Thank you for sharing your experience with us, and we're glad to hear you had such a great experience. We hope to see you again for a future stay in Palermo.

6/10 一般般

Anna

家庭旅遊
Dark and small room on the 3rd floor. Very noisy. Not very kind staff at the reception.
於 2024 年 4 月住了 3 晚
Valentina 於 2024年5月14日回覆
Dear Anna, Thank you for sharing your exerience with us. Regarding the room, if we new in advance we might have change room for you according on our availability, or even writhing a note on your reservation asking for a special quiet room. Hopefully next time, if you'll join us again. Sincerely

4/10 不太好

Thomas

不喜歡：住宿環境和硬體
於 2024 年 4 月住了 3 晚
Valentina 於 2024年4月23日回覆
Dear Thomas, We are sorry to receive this low score. Could you please provide details for that in order to understand what was wrong with your stay?

10/10 有夠讚

Barry

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Valentina 於 2024年4月23日回覆
Thank you for your score :) We are glad you enjoied your stay with us. Thank you for

6/10 一般般

Rosalie

家庭旅遊
喜歡：整潔度
spacious, comfortable and clean room and secure internet was appreciated. Location to Centrale Railway was excellent for tourists. A lack of understanding in what is termed 'full breakfast' was evident as choice was limited and poorly presented.
於 2024 年 4 月住了 4 晚
Valentina 於 2024年4月17日回覆
Dear Rosalie , Thank you for sharing your experience with us. Ours is an american breakfast; in addition we do serve some local treats such us fried panelle and crocchè (tipical palermitan street food) together with fresh and homemade cakes. We are sorry to hear it wasn't that pleasent for you.

6/10 一般般

Giorgio

於 2024 年 4 月住了 1 晚
Valentina 於 2024年5月14日回覆
Gentile Giorgio, Grazie del suo feedback.

8/10 不錯哦

Peggy

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Perfect location for sightseeing. Walkable to historic sites and food markets. Rooms were spacious and bathroom too. Pillows were a little hard. Breakfast was ok.
於 2024 年 4 月住了 2 晚
Valentina 於 2024年4月17日回覆
Dear Peggy, Thank you for sharing your experience with us. We hope to see you again for a future stay in Palermo.

8/10 不錯哦

David B

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very modern electronic features. Best rooftop dining and breakfast spot in the city. The best! Wonderful staff. Some of the plumbing was a bit funny.
於 2024 年 4 月住了 3 晚
Valentina 於 2024年4月17日回覆
Dear David, We are pleased to know you had such a great experience with us!

8/10 不錯哦

KUMAR

於 2024 年 3 月住了 3 晚
Valentina 於 2024年4月23日回覆
Thank you for your score :) We are glad you enjoied your stay with us.

10/10 有夠讚

Eduardo

喜歡：整潔度
於 2024 年 1 月住了 1 晚
Valentina 於 2024年3月29日回覆
Grazie Eduardo!

8/10 不錯哦

Denise

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The breakfast was excellent. The elevator was broken during our stay, repair people were there both days. I would check with the hotel before booking to see if the elevator is working before booking if you have mobility issues. The block that the hotel is located on had a power outage the morning of checkout due to a protest in the square. Therefore we had to shower in the dark and cold water. There was no ability to get a late. check out. The housekeeping staff entered our room without knocking the morning we were leaving. When she seen us she spoke and left but she spoke in her language and we didn’t understand what she said. She could have been advising about the power outage unsure. The staff was friendly and helpful. They allowed us to leave our luggage while we explored the area until our ferry in the evening.
於 2024 年 3 月住了 1 晚
Valentina 於 2024年3月29日回覆
Dear Denise, Thank you for sharing your experience with us. The elevator is now working. I am sorry regarding the power for the morning of 22nd of march but it was not a problem concerning the hotel, but the entire area of the historical center of the city. Finally regarding the accident with our housekeeper I will make sure to remind all of them to knock the door before entering in the rooms, even though this is what they are supposed to do all the times. We hope to see you again for a future stay in Palermo.

6/10 一般般

Gianmaria Cesare

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Purtroppo durante il nostro soggiorno c’erano dei lavori in corso ed in particolare Era in corso il cambio dell’ascensore.
於 2024 年 3 月住了 3 晚
Valentina 於 2024年3月29日回覆
Gentile Cesare, Grazie di aver condiviso la sua esperienza. Si in effetti durante la sua permanenza c'erano i tecnici che lavoravano sull'ascensore, ad ogni modo questa era un'informazione che con trasparenza le abbiamo segnalato in fase di prenotazione. Speriamo di rivederla presto con il nuovo ascensore già funzionante.

4/10 不太好

paolo

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Al limite della truffa. Scopro solo dopo il check-in che l ascensore non funziona e che dovrò fare 5 piani a piedi con la caviglia lesionata!!!
Domenico 於 2024年3月11日回覆
Gentile Sig Paolo,Ci dispiace apprendere solo adesso il suo feed-back negativo . Ci teniamo a sottolineare che abbiamo tempestivamente provveduto ad informarla dei lavori in corso riguardanti la sostituzione dell'ascensore. In particolare Le abbiamo inviato una comunicazione dettagliata in data 01 marzo alle ore 00:39 (data in cui Lei ha prenotato). Se ci avesse comunicato al momento del check-in le sue difficoltà avremmo provato ad offrirle una sistemazione diversa. I lavori in corso per la sostituzione dell'ascensore stanno volgendo a termine, speriamo di poterla ospitare nuovamente per poter godere appieno dei nostri servizi.

6/10 一般般

Susan

情侶出遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
There was major refurbishment taking place, facilities were not available such as no elevator. This should have been indicated prior to booking. The restaurant was closed in the evening so after a long day we were obliged to go outside. Again what was advertised vs. what was available was inappropriate. Pay for an expectation get something much less
於 2024 年 3 月住了 1 晚
Valentina 於 2024年3月12日回覆
Dear Sue, I am sorry to hear about this... Each customer is well in advance informed regarding our elevator situation in order to avoid any "surprices". Even the fact our rooftop is closed is something we mentioned in the email we sent you. We hope to see you in the future again if you'll come to Palermo.

10/10 有夠讚

Peter

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice older hotel. Great views from the roof top dining room. Fantastic customer service from everyone at the front desk. Wonderful dining room, and great breakfast. Had rental car issues while there, and they went above and beyond to make sure we got mechanic assistance (even when the car company did not). Very convenient location to most of what you would like to see in Palermo as well as dining options too numerous to count within walking distance as well. Highly recommended hotel. FYI Elevator was being replaced in late February 2024 making it difficult for older people/physically challenged. OTherwise perfect stay!
於 2024 年 2 月住了 2 晚
Valentina 於 2024年3月8日回覆
Dear Peter, It has been a pleasure having you as customers. We are happy to hear you had a pleasent stay with us. We hope to see you again in Palermo with the new beautiful elevatior on spot!

10/10 有夠讚

igor

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
un buon hotel
camere pulite e spaziose. non posso dare ulteriori giudizi in quanto in struttura erano presenti lavori che ne limitavano i servizi però prontamente segnalati in fase di prenotazione dal personale del front desk
於 2024 年 1 月住了 2 晚
Valentina 於 2024年2月23日回覆
Gentile Igor, Grazie mille per aver condiviso la sua esperienza positiva con noi. Speriamo di rivederla presto per un futuro soggiorno a Palermo con il nuovo bellissimo ascensore funzionante.

4/10 不太好

Daniele

商務旅客
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Pessimo soggiorno
Hotel non consigliabile per ubicazione e servizi. Erano in corso lavori all’ascensore che hanno reso indisponibili i servizi e le sale dell’hotel. In questi casi l’hotel dovrebbe chiudere e non accogliere i clienti sacrificando ogni confort.
於 2024 年 2 月住了 1 晚
Valentina 於 2024年2月14日回覆
Gentile Sig. Daniele, Ci rammarica leggere questa recensione, in quanto è stato avvisato nell'immediato da parte della reception della situazione riguardante i lavori dell'ascensore, (come del resto ogni altro ospite) proprio per legittimamente informare ciascuno di voi e rendervi partecipi, senza alcuna sorpresa. Ad ogni modo ci auguriamo di poterla rivedere per un futuro soggiorno a Palermo a lavori ultimati.

10/10 有夠讚

Cris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A great stay walking distance to shopping and restaurants. Hotel staff was very helpful and friendly.
於 2024 年 1 月住了 2 晚
Valentina 於 2024年1月22日回覆
Thank you so much Cris for your reviw. We're glad to hear you had a good stay with us.

10/10 有夠讚

Gabriela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was nice and comfortable, the hotel building has character, the restaurant is excellent with a beautiful view of the city. The staff was very kind. We loved this place.
於 2024 年 1 月住了 4 晚
Valentina 於 2024年1月22日回覆
Grazie mille Gabriela for sharing your experience with us.We hope to see you again for a future stay in Palermo.

10/10 有夠讚

Casey

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely room , comfortable bed and the best dinner at the rooftop restaurant
於 2023 年 12 月住了 1 晚
Valentina 於 2024年1月4日回覆
Dear Casey, We are glad to hear you had a great stay with us!

10/10 有夠讚

Jenny

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and yummy breakfast at “ Stagnitta”.
於 2023 年 12 月住了 1 晚
Valentina 於 2024年1月3日回覆
Thank you Jenny, we're so glad you had a great experience with us!

4/10 不太好

MATTEO

不喜歡：員工素質和住宿環境和硬體
Solitamente non scrivo mai, ma ritengo di condividere l’esperienza. Scopro successivamente alla prenotazione (su mia precisa richiesta via mail) che l’hotel non ha - per questo periodo- il servizio colazione (non c’era come opzione online ma solitamente si può aggiungere sul posto).Nella stessa mail (quindi dopo aver prenotato ) scopro che non c’è il servizio di reception notturna. In hotel mi fanno pagare subito la tassa di soggiorno chiedendo, per l’indomani, di lasciare le chiavi in stanza in quanto non ci sarebbe stato il check out perché in reception non ci sarebbe stato nessuno prima delle 15.00. Il tutto per dei lavori di ristrutturazione interna. E se avessi avuto bisogno durante la notte o la mattina? Costo per una notte 84€, che pur in linea mi sembra comunque tanto per la condizione attuale. Domanda: non sarebbe stato meglio chiudere piuttosto che offrire disservizi o un servizio a metà?
於 2023 年 12 月住了 1 晚
Valentina 於 2024年1月3日回覆
Gentile Matteo, Ci spiace leggere questa sua recensione, in realtà lei è stato avvisato via mail per tempo di tutte queste informazioni per cui non c'era nulla di nuovo al suo check in. Inoltre, alla sua domanda via mail di aggiungere la colazione a pagamento, io stessa le ho scritto che non sarebbe stato possibile in quanto era sospesa per quel periodo. Lei ha infatti pagato per il solo pernottamento. Agiamo con i nostri ospiti con la massima trasparenza. Inoltre c'è una linea telefonica attiva 24h quindi anche se non fisicamente presente, per emergenze siamo pronti ad intervenire. Ci auguriamo di farla ricredere in un suo futuro soggiorno a Palermo.

8/10 不錯哦

Sabato

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel Bella vista.
Nel complesso è buono , per le persone di una certa età e con difficoltà a deambulare le scale sono un problema.
於 2023 年 12 月住了 2 晚
Nino 於 2023年12月8日回覆
Gentile Sabato, la ringrazio per averci lasciato il suo feedback riguardo il suo soggiorno presso l'hotel Ambasciatori, mi rincuora che abbia avuto un'esperienza piacevole.Sappiamo bene che le scale possono essere un problema per le persone di una certa età o con problemi di salute ed è per questo che stiamo lavorando per la sostituzione del nostro attuale ascensore con uno di nuova generazione che potrà raggiungere anche il nostro ristorante evitando così l'utilizzo delle scale.

10/10 有夠讚

Kineret

喜歡：整潔度和員工素質
Good Hotel
Good location. Clean hotel. Scary elevator. Very busy street.
於 2023 年 12 月住了 1 晚
Nino 於 2023年12月8日回覆
Dear Kineret, thank you so much for the great score.I do appreciate that the lift which we currently have is quite old but as of the next year, a brand new lift will be installed which will defintely improve your experience here at the Ambasciatori hotel.

8/10 不錯哦

Patricia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great brekfast! The rooms are very small but very clean and in good shape. Nice bathroom. Extremely friendly and helpful staff. Just one criticism: The mattress was unfortunately very saggy.
於 2023 年 11 月住了 1 晚
Valentina 於 2023年12月1日回覆
Dear Mrs Patricia, We are so happy to hear you had a good journey with us overall. Regarding the mattres we're sorry, if we knew in advance we could have change you the room. Hoping to see you again next time,

10/10 有夠讚

Eduardo A

於 2023 年 11 月住了 3 晚
Valentina 於 2023年12月1日回覆
Gentile Sig. Eduardo, Siamo molto felici che il suo soggiorno sia stato di gradimento e speriamo di poterla rivedere in futuro.

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質和住宿環境和硬體
Well locate, staff efficient and friendl, great breakfast. Great terrace view. Don’t be discouraged by Roma street (noisy, smell, heavy traffic ), the sights are walking distance and away Roma
於 2023 年 11 月住了 2 晚
Nino 於 2023年11月20日回覆
Dear Daniel, thank you so much for these lovely comment, your feedback is pivotal here at the Ambasciatori Hotel.I am glad you enjoyed your stay and I am looking forward to welcoming you back any time soon!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
조금 소음이 있어요 직원은 아주 친절해요 조식 전망이 최고에요
於 2023 年 11 月住了 1 晚
발렌티나 於 2023年11月17日回覆
감사합니다. 즐거운 투숙이 되셨다니 저희도 기쁩니다.

4/10 不太好

Funda

於 2023 年 11 月住了 2 晚
Valentina 於 2023年11月17日回覆
Dear Cusomer, We take note about the score, but we would like to hear more in details the reason for this low score if you could.

10/10 有夠讚

Michael，Wichita

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Spent 2-nights Palermo at the Ambasciatori Hotel, great location, everything you want to see is walkable, and fantastic views from the rooftop terrace! Would definitely stay here again the next time we are in Palermo!
Valentina 於 2023年11月17日回覆
Dear Michael, Thank you for your time sharing your great experience with us! Look forward to see you again in you come to Palermo

10/10 有夠讚

Susan

喜歡：整潔度、住宿環境和硬體和客房舒適度
Lovely hotel in heart of city
Amazing hotel with incredible views of the city. Good European breakfast. Staff were incredibly helpful, polite and pleasant
於 2023 年 11 月住了 1 晚
Noemi 於 2023年11月6日回覆
Dear Susan, thank you so much for your review. We are really happy to know you enjoyed your stay at the Ambasciatori Hotel. We hope to see you soon again!

10/10 有夠讚

Joanne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Valentina 於 2023年11月17日回覆
Dear Joanne, thank you for sharing your experience with us. We look forward to see you again.

10/10 有夠讚

James P.

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff. Clean nice rooms, surprisingly large. Easy walking distance to several sites and dining options.
於 2023 年 10 月住了 1 晚
Valentina 於 2023年11月17日回覆
Dear James, We're so glad to hear you had a great journey with us!

8/10 不錯哦

John

喜歡：整潔度和員工素質
Traditional hotel with excellent breakfast views
We chose this hotel as it's near the station. It's well located for the centre of Palermo. Our room was a reasonable size with high ceilings. Bed was comfortable and TV was a smart TV with streaming (although quite small). Downside being an old building was that the noise from the main road and inside the hotel carried. Our room was on to the main road. Breakfast was average, continental fare but it's served outside on the seventh floor terrace. Really lovely spot with great views.
於 2023 年 10 月住了 1 晚
Noemi 於 2023年11月6日回覆
Dear John, thank you for sharing your opinion! We are happy you enjoyed your stay at the Ambasciatori Hotel. Regarding the noise, all rooms are equipped with double windows to isolate as much as possible from the street noise. In fact, when you close all the windows, you can barely hear anything. We hope to see you soon again!

10/10 有夠讚

Sam

於 2023 年 10 月住了 1 晚
Valentina 於 2023年11月17日回覆
Thanks Sam for your great score! Look forward to see you again.

10/10 有夠讚

Teresa

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Charm charm charm
Location is fantastic. Front desk staff are very helpful and friendly. The room was charming. We were blown away by the view of the city and the sea from the rooftop bar/restaurant. Breakfast was memorable as there was singing through the streets. If arriving with a car plan to drop off bags at front reception and then park a few blocks away. Not hard, just good to know because the hotel is on a busy street.
於 2023 年 10 月住了 1 晚
Nina 於 2023年10月29日回覆
Dear Teresa,Thank you for your review , our mission is to Satisfy every need of our guests once you walk in to our Hotel.Hope to see you in the future again .

6/10 一般般

Martin

於 2023 年 10 月住了 2 晚
Valentina 於 2023年10月26日回覆
Dear Martin, We're sorry for this score, could you please be more specific about your journey with us?

10/10 有夠讚

Ana Belen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast at the rooftop was amazing with staff catering to our requests for hot chocolate every morning of our stay.
於 2023 年 10 月住了 3 晚
Valentina 於 2023年10月26日回覆
Dear Ana, We're so glad to hear such a great eperience! Our staff is so passionate and open to customer's need according to our possibility!

10/10 有夠讚

Simone

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing rooftop restaurant for breakfast. Good choice of food. Staff was great. Room was clean and comfortable. Only downside was that we had an “interior” room.
於 2023 年 10 月住了 1 晚
Valentina 於 2023年10月26日回覆
Dear Simone, Thank you for sharing your experience with us. Hope to see you in the future