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奧塔姆瓦歡朋飯店的評分

2.5 out of 5
奧塔姆瓦歡朋飯店
943 N Quincy Ave, Ottumwa, IA

評論

8.6

有夠讚

10 分，有夠讚；345 則評論中有 184 則" "
8 分，不錯哦；345 則評論中有 108 則" "
6 分，一般般；345 則評論中有 27 則" "
4 分，不太好；345 則評論中有 9 則" "
2 分，很糟糕；345 則評論中有 17 則" "

9.2/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

Kristine

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good hotel
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Richard M

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月15日回覆
Thank you for your feedback!

8/10 不錯哦

Andrew

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Elizabeth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kristine

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Frank

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The only thing that could improve is the accessible bathroom did not have any bars by the toilet to hold on to to get up.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Jennifer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in was quick & easy. Room was clean & comfortable. Breakfast had options such a biscuits & gravy, sausage, cereal/toast/bagels, fresh fruit, oatmeal & yogurt. Waffle maker.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Jessica

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Elizabeth

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Nice spacious room. Internet service was horrible.
於 2023 年 10 月住了 2 晚

6/10 一般般

Kim

家庭旅遊
喜歡：整潔度和員工素質
For $200.00 a night. I expected more. Room was clean but big stains on the ceiling. Furnitures with stains.
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Melisa

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Peter

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Kara

喜歡：整潔度
Convenient
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Julie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a noce one night stay. The breakfast was good as well.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Maria

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Cathleen

喜歡：員工素質
於 2023 年 8 月住了 1 晚

6/10 一般般

sean

家庭旅遊
喜歡：員工素質
The water pressure in the shower was so bad that one couldn't get their hair shampooed and cleaned properly despite being the most expensive hotel in this small town

10/10 有夠讚

Kris

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The pool was closed for maintenance while we were there. They would have contacted a neighboring hotel for us to use their pool but we decided against it. Breakfast was very good. Lots of variety. Staff very friendly. We enjoyed our stay and will return!
於 2023 年 8 月住了 2 晚

10/10 有夠讚

D.J.

於 2023 年 7 月住了 1 晚

4/10 不太好

Vanessa

家庭旅遊
不喜歡：整潔度
When we got off the elevators to the second floor, I could smell cigarette smoke. When we entered room 215, the smell of cigarettes was even worse. The smell was so bad that it leached onto our clothes and belongings. It was late, so I didn’t complain when I probably should have. I keep wondering how management and housekeeping could have overlooked this and rented out this room. The staff and property was fine otherwise, but if I ever come back through this town I’ll probably try the Holiday Inn next door instead.
於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Room smelled a little when we arrived. No fan in the bathroom made the room humid. The bathroom door does not latch shut.
於 2023 年 7 月住了 2 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Gary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚

8/10 不錯哦

Susan

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Only down side was that we could not close the drapes in the room that looked over the Hy-Vee parking lot. Also the flies in the eating area were pretty bad. Other than that, it was a pleasant stay.
於 2023 年 7 月住了 2 晚

6/10 一般般

Rose

於 2023 年 7 月住了 1 晚

4/10 不太好

真實旅客

家庭旅遊
The pool was not available and we were not notified till we checked in. The hot water heater broke one morning so we had to take cold showers. The last day at breakfast the milk in breakfast was all curdled.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Drake

喜歡：整潔度、員工素質和住宿環境和硬體
Great place wit great breakfast
於 2023 年 6 月住了 1 晚

10/10 有夠讚

Kelly

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place
Nice place, good breakfast, friendly staff. clean and quiet. Easy to get to
於 2023 年 6 月住了 1 晚

6/10 一般般

Todd

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The concern we had was the pigeons outside of our room. The window was disgusting . You should not be using that room til that situation is resolved. The cooing in the morning didn’t make for a great day. Staff was very friendly. To many different stories on the pigeon resolve.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Downing

於 2023 年 5 月住了 2 晚

2/10 很糟糕

Chris

親子旅遊
不喜歡：住宿環境和硬體
Pool was under “renovation”. One hotel employee told my family it would be back up and running in two days. A different employee told another family it would be 2 months. The trim in our room was falling off the wall. The bathroom door wouldn’t latch. When we went to open up the sofa bed it looked like someone had gotten their hair cut on it. Overall wasn’t a very enjoyable experience. Won’t be staying there again.
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Margie

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was easy to find. The staff friendly.
於 2023 年 5 月住了 1 晚

6/10 一般般

Merle

於 2023 年 5 月住了 1 晚

6/10 一般般

Janice

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
I thought the drapes in the room were not up to the standard of the room price. Were shredded from top to bottom. For the price we paid, I would expect better furnishings.
於 2023 年 4 月住了 3 晚

8/10 不錯哦

Russell

喜歡：員工素質
於 2023 年 4 月住了 1 晚

8/10 不錯哦

diana

於 2023 年 4 月住了 1 晚

8/10 不錯哦

Michael

家庭旅遊
喜歡：員工素質和設施服務
Property appears clean, however when we walked into the lobby, it smelled musty and sour. The room was somewhat better, but the property smells moldy and musty!
於 2023 年 4 月住了 1 晚

8/10 不錯哦

tycene

於 2023 年 3 月住了 1 晚

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Bruno

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
I don’t know what eco friendly means… I think that’s a meaningless new term crafted by MBA’s in your organization, But the hotel and staff were excellent. That’s the most important.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Glenda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean lobby and friendly staff. Hotel smells like mildew and walls are not definitely not sound proof.
於 2023 年 2 月住了 1 晚

8/10 不錯哦

Trina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff and clean rooms.

6/10 一般般

Yolanda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
This is a nice property well maintained and clean. The breakfast area was decent. I usually stay at this location for family christmas due to the pool for the younger grandkids however this tie the pool was closed for some reason! I also called this location a few weeks in advance and requested adjointing rooms which they noted. When we arrived our rooms were not even on the same floor!!

10/10 有夠讚

John

4/10 不太好

Melvin

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The staff was very friendly. The shower leaked into the bedroom, pigeons cooed all night. The breakfast sausage and gravy was awful. The pool was closed, both treadmills were busted. It’s a shame because most of these properties around the country are so much better. I must comment again, the staff was very friendly! Unfortunately, we will not stay there in the future.
於 2022 年 10 月住了 1 晚
General Manager 於 2022年10月22日回覆
Melvin,Thank you for taking the time to give us Feedback. With your feedback we are able to make our amenities for guest better. I would like to apologize on behalf on Hampton that we did not meet your standards. We strive to meet every guest standards. We currently have our teams working on every problem you have stated. I do hope that in the near future you choose to give us a second chance.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful.
於 2022 年 10 月住了 3 晚
Customer Service 於 2022年10月18日回覆
Thank you for the outstanding review, John!We're delighted your experience at Hampton Inn Ottumwa was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 有夠讚

Kyla

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I really enjoyed our stay and was very impressed by the cleanliness. The bed was really comfortable as well.
於 2022 年 9 月住了 2 晚
Customer Service 於 2022年9月19日回覆
Thank you for the kind words, Kyla. We're thrilled that you enjoyed your stay and found our accommodations clean and comfortable! We strive to provide all of our guests with a relaxing and enjoyable experience, and we're glad we were able to do that for you. Thank you for taking the time to write a review, and we hope you'll choose to stay with us again the next time you're in town.

10/10 有夠讚

chincheng

於 2022 年 9 月住了 1 晚
Customer Service 於 2022年9月19日回覆
Thanks for the outstanding rating, chincheng!We're delighted your time at Hampton Inn Ottumwa was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 有夠讚

Steven

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed at this location multiple times over the past 4 years. Check in/out has always been very easy and staff has been very accomodating if i needed anything. This property is the best place to stay in this town.
於 2022 年 8 月住了 5 晚
Customer Service 於 2022年9月2日回覆
Thanks for the fantastic review and continuous patronage, Steven!We're delighted you had such an amazing stay at Hampton Inn Ottumwa! It's excellent our check-in and check-out processes as well as our hardworking staff could exceed your expectations. That's what we like to see!We look forward to seeing you again soon for another unforgettable experience!