Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
10/10 有夠讚
Chi-Chung
情侶出遊
2024年4月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Comfortable
Chi-Chung
於 2024 年 4 月住了 2 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 於 2024年4月12日回覆
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.In addition, we would like to thank you again for your opinions, despite your busy schedule.We are very happy to hear that you are satisfied with your stay.The next time you use it, all the staff will do their best to make your stay even more comfortable.Once again, thank you very much for choosing our hotel from among the many hotels. We look forward to seeing you again.
10/10 有夠讚
Kar Yin Ian
親子旅遊
2024年2月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Service was good. Great location
Kar Yin Ian
於 2024 年 2 月住了 1 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 於 2024年3月5日回覆
Thank you for staying with us at Mitsui Garden Hotel Osaka Premier and we appreciate your detailed review of our hotel.We are very happy to know that you were satisfied with your stay.We certainly hope that your time at Mitsui Garden Hotel Osaka Premier was a memorable one and look forward to welcoming you back in the future.Front Office Manager
8/10 不錯哦
Wai Ling
2024年2月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Wai Ling
於 2024 年 2 月住了 3 晚
8/10 不錯哦
HungPin
家庭旅遊
2024年2月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
HungPin
於 2024 年 1 月住了 4 晚
Front office manager 於 2024年2月3日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
2/10 很糟糕
Mohammad
2024年1月29日
Mohammad
於 2024 年 1 月住了 3 晚
Front office manager 於 2024年2月3日回覆
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking your valuable time to provide us with your feedback.However, we are very sorry that we were unable to meet your expectations regarding service experience.We will strive to improve our services with the aim of creating a facility that will satisfy many customers.If you have the opportunity, we hope that you will use Mitsui Garden Hotel Osaka Premier again.
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
6/10 一般般
CHUN HIM
家庭旅遊
2024年1月8日
喜歡:員工素質
Small room
The room was much smaller than the website photos, and I could barely open my suitcase.
But fortunately the front desk staff are very nice
CHUN HIM
於 2023 年 12 月住了 3 晚
Front office manager 於 2024年2月3日回覆
Thank you very much for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking your valuable time to provide us with your feedback.However, we are very sorry that we were unable to meet your expectations regarding Room size.It is well known that Japanese hotels have smaller guest rooms compared to hotels overseas, but We believe that the guest rooms at our hotel are larger than the average Japanese Hotels guest room. However, regarding the areas where our facilities did not meet your expectations, we will continue to work hard to ensure that you are satisfied with our staff's service.we hope that you will use Mitsui Garden Hotel Osaka Premier again.
10/10 有夠讚
Wan See Jocelyn
家庭旅遊
2024年1月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wan See Jocelyn
於 2023 年 12 月住了 3 晚
Front office manager 於 2024年2月3日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
8/10 不錯哦
TIK LAM
2023年12月3日
喜歡:整潔度、員工素質和住宿環境和硬體
very good
TIK LAM
於 2023 年 11 月住了 6 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 於 2023年12月6日回覆
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
10/10 有夠讚
TSZ CHING
2023年11月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
TSZ CHING
於 2023 年 11 月住了 4 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 有夠讚
Chun kit
家庭旅遊
2023年11月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chun kit
於 2023 年 10 月住了 5 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 有夠讚
Leung Chiu Chun
家庭旅遊
2023年10月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel
Leung Chiu Chun
於 2023 年 10 月住了 3 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 於 2023年11月1日回覆
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
10/10 有夠讚
Ku Kai
2023年10月30日
Ku Kai
於 2023 年 10 月住了 2 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 有夠讚
JIN-LONG
2023年10月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
JIN-LONG
於 2023 年 10 月住了 8 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
10/10 有夠讚
Billie
商務旅客
2023年10月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
Billie
於 2023 年 10 月住了 1 晚
三井ガーデンホテル大阪プレミア 宿泊支配人 於 2023年10月27日回覆
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Front Office Manager
8/10 不錯哦
Joyce
2023年10月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Joyce
於 2023 年 10 月住了 1 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
8/10 不錯哦
Kin Wah
家庭旅遊
2023年5月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kin Wah
於 2023 年 5 月住了 2 晚
accommodation manager 於 2023年5月27日回覆
Thank you for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking the time out of your busy schedule to give us your feedback on your stay.We are very happy to hear that you were generally satisfied with your stay.All the hotel staff will continue to strive to be a hotel where you can spend a safe, secure and comfortable stay from the customer's point of view.We are looking forward to seeing you again.
8/10 不錯哦
Chun Bong
2023年5月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chun Bong
於 2023 年 4 月住了 2 晚
accommodation manager 於 2023年5月27日回覆
Thank you for staying at Mitsui Garden Hotel Osaka Premier.We would also like to thank you for taking the time out of your busy schedule to give us your feedback on your stay.We are very happy to hear that you were generally satisfied with your stay.All the hotel staff will continue to strive to be a hotel where you can spend a safe, secure and comfortable stay from the customer's point of view.We are looking forward to seeing you again.
10/10 有夠讚
pihsia
2023年3月23日
pihsia
於 2023 年 3 月住了 2 晚
Front office manager 於 2023年12月16日回覆
Thank you very much for staying at our hotel. Also, thank you for posting with a high rating.We will continue to strive to ensure that all our guests are satisfied with their stay experience at our hotel. Please make a reservation at our hotel for your next stay.
Thank you for choosing to stay with us at Mitsui Garden Hotel Osaka Premier and taking your time to write comment for your recent stay. We are very happy to know that you enjoyed staying with us. Once again, we appreciate for your valuable comment and we will continue our efforts to provide the best service for our guests. We are looking forward to welcoming you back on your next visit to Osaka.
Yours Sincerely,
Front Office Manager
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to provide the review for your stay.
With reference to the cleanliness, please accept our sincere apologies for lack of attention from our housekeeping staff.
We do have ongoing training programs for the housekeeping service standards since your satisfaction is extreamely important to us, but we are sorry we failed in your case.
Once again, we thank you for your honest feedback as it helps us a lot in improving our service.
We know you have many choices when it comes to hotels and it is our hope that you will give us the opportunitiy to serve you bettrer on your next stay and restore your faith in us.
Front Office Manager
8/10 不錯哦
真實旅客
2019年9月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 9 月住了 1 晚
10/10 有夠讚
TING YA
2019年8月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The best choice!
Relax and comfortable!
TING YA
於 2019 年 7 月住了 3 晚
Front Office Manager 於 2019年8月11日回覆
We thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to share your review for your recent stay.
We are glad to know that you were satisfied with our service very much, and stay comfortable.
We will continue to provide the best service to all our guests.
If you have any chances to visit Osaka, we are very much looking forward to welcoming you again.
Sincerely Yours,
Front Office Manager
8/10 不錯哦
ZoeChen
情侶出遊
2019年6月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Pretty good
ZoeChen
於 2019 年 2 月住了 4 晚
Front Office Manager 於 2019年6月18日回覆
Thank you very much for having stayed at Mitsui Garden Hotel Osaka Premier, and sharing you recent experience with us. It is our greatest pleasure to realize that you have enjoyed the stay. We are very much looking forward to your next stay with us.
Regards,
8/10 不錯哦
Wenwen
團體旅遊
2019年6月9日
喜歡:整潔度、設施服務和住宿環境和硬體
住宿 設備都很好 溫泉 果汁bar都不錯
只是check in 員工 不太熱情理我們
也不知道是否輪到我們
但整體住宿 ok 飯店地點也可以
Wenwen
於 2018 年 4 月住了 4 晚
Front Office Manager 於 2019年6月11日回覆
Thank you very much for your taking the time to write about your recent stay at Mitsui Garden Hotel Osaka Premier. We are glad that you have enjoyed the spa and the lounge on the top floor. On the other hand, we regret that check in experience was not good enough for what you have expected. We will continue our effort to provide the best service for our guests.
We sincerely appreciate your feedback, and hope to have an opportunity to welcome you again.
8/10 不錯哦
ZoeChen,Taipei,Taiwan
情侶出遊
2019年5月2日
喜歡:整潔度、員工素質和住宿環境和硬體
地點很棒,只有泡澡設施能再多一點就很完美了。
ZoeChen
於 2019 年 4 月住了 5 晚
Front Office Manager 於 2019年5月15日回覆
Thank you very much for taking time to provide us with your comment.
We are very sorry to hear that the spa did not meet your expectation.
Also please be informed that Mitsui Garden Osaka Premier is in the process of refurbishment over an extended period of time and we are certain that it will improve the situation.
We will continue our efforts to provide the best service for the guests and are looking forward to welcome you back again very soon.
Sincerely Yours,
Front Office Manager
10/10 有夠讚
真實旅客
家庭旅遊
2019年4月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice location and staff super nice and professional
真實旅客
於 2019 年 4 月住了 5 晚
Front Office Manager 於 2019年4月23日回覆
Comment: Nice location and staff super nice and professional
Thank you very much for taking the time to provide us with your valuable comment.
Our staff takes great pride in consistently offering an exceptional experience to our guests.
We sincerely appreciate the comment you gave us.
Certainly hope you will choose to stay with us again very soon.
Sincerely Yours,
Front Office Manager
8/10 不錯哦
真實旅客
家庭旅遊
2019年4月19日
喜歡:整潔度、員工素質和住宿環境和硬體
Good spa and pool
真實旅客
於 2019 年 4 月住了 2 晚
Front Office Manager 於 2019年4月20日回覆
Thank you very much for taking time to provide us with your comment.
We will continue our efforts to provide the best service for the guests and are looking forward to welcome you back again very soon.
Sincerely Yours,
Front Office Manager
Staff are helpful. Room facilities still kept in good condition. Situated at quiet environment
BeckyTsui
於 2019 年 3 月住了 2 晚
Front Office Manager 於 2019年5月11日回覆
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to provide the review for your stay.
We are glad to know that you were satisfied with our staff services.
If you have any chance to be back to Osaka area, we are looking forward to welcoming you again.
Sincerely Yours,
Front Office Manager
The hotel near by the train station and convenience store. And the staff is helpful. I will stay again if i go to Osaka next time.
Steven
於 2019 年 1 月住了 2 晚
Front Office Manager 於 2019年1月19日回覆
Thank you for staying at Mitsui Garden Hotel Osaka Premier and taking the time to share the experience for your recent stay.
We are glad to realize that you were satisfied with our service and facilities.
If you have any chance to visit Osaka with your family and frineds, we are very much looking forward to welcoming you back again.
Sincerely Yours,
Mitsui Garden Hotel Osaka Premier
Front Office Manager
10/10 有夠讚
真實旅客
2019年1月17日
真實旅客
於 2019 年 1 月住了 1 晚
10/10 有夠讚
真實旅客
2018年12月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 12 月住了 1 晚
6/10 一般般
C
2018年11月30日
just OK,not good in transportation to shopping centre
C
於 2018 年 11 月住了 3 晚
Front Office Manager 於 2018年12月6日回覆
Thank you very much for your staying at Mitsui Garden Hotel Osaka Premier and taking your time to share your comment for other readers.
As you know, our hotel is located in business district (not shopping area), but we have a shuttle bus that runs between JR Osaka station and hotel.
It will be useful and easy to access Osaka main area that is inclusive shopping area.
We hope you guests use it and enjoy their travelling in Osaka city.
We look forward to welcoming you back again in near future.l
Sincerely yours,
Mitsui Garden Hotel Osaka Premier