外觀

大阪厄爾瑟雷飯店的評分

3.5 out of 5
大阪厄爾瑟雷飯店
1-5-25 Dojima, Kita-ku, Osaka, Osaka-fu

評論

8.8

有夠讚

10 分,有夠讚;1002 則評論中有 469 則" "
8 分,不錯哦;1002 則評論中有 424 則" "
6 分,一般般;1002 則評論中有 75 則" "
4 分,不太好;1002 則評論中有 27 則" "
2 分,很糟糕;1002 則評論中有 7 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Wilson

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good breakfast and nice hotel
The breakfast buffet is very good and worth the price. The hotel is beautifully decorated and nice. The room is comfortable.
於 2023 年 11 月住了 3 晚

4/10 不太好

ka wai

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
員工態度差,硬件和較件殘舊,價格與配套不相符
於 2023 年 4 月住了 5 晚
ホテルエルセラーン大阪 くちこみ担当 於 2023年11月13日回覆
非常感谢您入住大阪厄尔瑟雷酒店。感谢您对我们酒店的评价。我们全体员工将继续努力改善我们的服务,让我们的顾客能感到舒适。也希望您来大阪时、能再次选择我们的酒店。我们期待着您的下次光临。

8/10 不錯哦

Billy

喜歡:整潔度和員工素質
於 2022 年 12 月住了 2 晚

8/10 不錯哦

Billy

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
大致上沒有問題,滿意。
於 2022 年 12 月住了 4 晚
ホテルエルセラーン大阪 くちこみ担当 於 2023年11月8日回覆
非常感謝您入住我們的酒店。感谢您给予我们酒店的评价。我们会继续推广更多更好的服务。真诚期待您的下次光临。

6/10 一般般

YuWen

家庭旅遊
喜歡:整潔度
接待樓層 餐廳都非常寬廣舒適 房間有點小 住3人略嫌擁擠 某一面房間高樓層有風切聲 很大聲 飯店冷氣更換零件修了一次 半夜2點半又開始了 三更半夜換房才睡得著
於 2022 年 11 月住了 4 晚
ホテルエルセラーン大阪 くちこみ担当 於 2023年11月8日回覆
非常感謝您入住我們的酒店。感谢您给予我们酒店的评价。我们会继续推广更多更好的服务。真诚期待您的下次光临。

8/10 不錯哦

Ka

家庭旅遊
喜歡:整潔度和設施服務
上次住宿之時除原有施鞋另有提供一次性施鞋,今次沒有了,但由於到酒店時大多數商店都已經關門,所以造成非常不便,有不快的感覺.
於 2019 年 12 月住了 6 晚
Receptionist 於 2020年2月5日回覆
Dear Mr./Ms. Ka Thank you very much for staying with us and spending your precious time on sharing your feedback. Our hotel locates in business area so many of shops are normally closed on new years' day. If you have chance to coma back, we are very looking forward to seeing you in the future. Again, thank you very much for your comment.

8/10 不錯哦

Suk Hing

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 4 晚
Receptionist 於 2020年2月5日回覆
Dear Mr./Ms. SUK HING Thank you very much for staying with us and spending your precious time on sharing evaluation. We are very looking forward to seeing you in the future. Sincerely yours

8/10 不錯哦

香港人

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
樓下就係堂島地下街C84出口,最近地鐵站西梅田站5分鐘步程,去JR大阪站8至10分鐘步程,飲食和購物都很方便,附近很多百貨公司,酒店唯一是沒有提供梘液沖涼只有肥皂,沖涼梘液可以在地下街買,整體對酒店設施同服務都很滿意。
於 2019 年 11 月住了 6 晚

10/10 有夠讚

Shuk Fan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整潔
於 2019 年 12 月住了 1 晚

10/10 有夠讚

Yau Yuen Sang

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務員有高水平 整潔 寧靜 交通方便 價格相宜
於 2019 年 12 月住了 2 晚

10/10 有夠讚

ALICE,HK

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
房間整潔, 新酒店, 有小梳化, 設計很好的長窗邊枱,方便擺放東西, 地方足夠打開兩個行李 值得讚賞早餐放題, 西式加日式,選擇不多, 但款款精緻可口, 不少是有機的
於 2019 年 12 月住了 1 晚

8/10 不錯哦

Wai Ming

家庭旅遊
喜歡:整潔度和員工素質
於 2019 年 11 月住了 2 晚
Receptionist 於 2020年1月3日回覆
Dear Mr./Ms. Wai Ming Thank you very much for staying with us and spending your precious time on sharing your feedback. We hope you had wonderful stays here and great memories in Osaka. If you have a chance to come back, we are very looking forward to seeing you in the future. Again, thank you very much for your feedback. Sincerely yours

8/10 不錯哦

Wai Ming

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
整潔、服務好
於 2019 年 11 月住了 1 晚
Receptionist 於 2019年11月26日回覆
Dear Mr./Ms. Wai Ming Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our service. We hope you had wonderful time and made great memories in Osaka. If you have a chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your lovely feedback. Sincerely yours

8/10 不錯哦

真實旅客

喜歡:員工素質和設施服務
於 2019 年 10 月住了 7 晚
Receptionist 於 2019年11月26日回覆
Dear Valued guest Thank you very much for sharing your feedback. We hope you had wonderful time in Osaka. We are very looking forward to welcoming you back again in near future. Sincerely yours

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通便利,房間乾淨
交通便利,房間乾淨
於 2019 年 9 月住了 3 晚
Receptionist 於 2019年10月15日回覆
Dear Valued guest Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you like our location and room. If you have the chance to come back, we are very looking forward to welcoming you back again! Again thank you very much for your lovely feedback! 謝謝! Best regards

8/10 不錯哦

真實旅客

喜歡:整潔度、設施服務和住宿環境和硬體
於 2019 年 7 月住了 5 晚
Receptionist 於 2019年8月26日回覆
Thank you very much for staying with us and spending your precious time on sharing your feedback. We hope you had wonderful time in Osaka and in our hotel! If you have chance to come back. we are very looking forward to seeing you in near future! Again thank you very much for your comment! Sincerely yours

10/10 有夠讚

tsui

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
比起其他酒店都大少少 非常安靜 電梯落到地下就係地鐵 所有嘢都方便 但係如果多個洗衣機會好好多 下次嚟大阪一定係首選
於 2019 年 7 月住了 5 晚
Receptionist 於 2019年8月26日回覆
Dear Mr./Ms. Tsui Thank you very much for staying with us and spending your precious time on sharing your feedback. Our hotel is close to Subway station within walking distance . As to laundry machine, we appreciate for your opinion. Unfortunately, there is no coin laundry machine in our hotel. We will share this opinion with other staffs and consider about it. If you have chance to come back, we are very looking forward to seeing you in the future! 謝謝!

8/10 不錯哦

Kai Yin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 5 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms. Kai Yin Thank you very much for staying with us and spending your precious time on sharing your feedback. We hope you had wonderful time in Osaka. If you have the chance to coma back, we are very looking forward to seeing you again. Sincere yours

8/10 不錯哦

TzeLing,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間夠大可以放行李箱
房間夠大可以放行李箱,15行到商場方便購物。
於 2019 年 6 月住了 1 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms.TzeLing Thank you very much for your staying with us and spending your precious time on sharing your feedback. We are very glad that you like size of the room and our location. There are many shopping places around JR Osaka station. We hope you ha d wonderful time in Osaka.If you have the chance to come back, we are very looking forward to seeing you again. Again thank you very much for your comment and evaluation. 謝謝! Sincere yours

8/10 不錯哦

Chan,Hong Kong

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast include western & Japanese food. Comfortable environment.
於 2019 年 5 月住了 4 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms. Chan Thank you very much for staying with us and spending your precious time on sharing your feedback here. We are very pleased to hear your like our breakfast and comfort. We will share your comment with staffs of the restaurant and your comment will encourage us to improve our quality of service more and more. We are very looking forward to welcoming you back again in near future. Again thank you very much for your lovely comment. Sincerely yours

8/10 不錯哦

li-Can

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
average trip/ friendly staff
the location was great. 10 mins walking distance to the station. A lot awesome restaurant and bar around the hotel. the staff was nice and friendly. The room was averaging, and clean.
於 2019 年 4 月住了 1 晚
Reception desk 於 2019年5月17日回覆
Dear Mr./Ms. Li-Can Thank you very much for staying with us and spending your precious time on sharing your feedback. We are very pleased to hear that you enjoyed our location and restaurants around here and the service of our staffs. You warm feedback encourage us so we will keep brushing up our skills to improve our quality of service. IF you have the chance to come back, we are very looking forward to welcoming you back again in near future. Again thank you very much for your lovely evaluation and feedback. Have a wonderful day! Sincerely yours

4/10 不太好

JIA-YANG

不喜歡:整潔度、住宿環境和硬體和客房舒適度
入住前請三思 根本詐騙集團 房間整潔度很有問題
房間地毯沙發污漬不堪,看了就很噁心。 地點雖然地下室直通地鐵,但說實在附近根本風化區,治安...... 備品根本有問題,第一次遇到沒有提供沐浴乳只有肥皂的根本無言。 唯一可取是服務態度跟早餐吧,但房間住房品質實在是無法苟同。
於 2019 年 3 月住了 2 晚
Receptionist 於 2019年5月15日回覆
Dear Mr./Ms. JIA-YANG Thank you very much for staying with us, Hotel Elsereien Osaka and spending your precious time on sharing your feedback. We also appreciate for your honest opinion for us. As to stain on the carpet, we are planning to renewal carpet and wallpaper soon based on our guests' opinions. As to service of staffs and breakfast, we are very pleased to her your compliment. We will share your compliment with other staffs and it will encourage us. If you have any chance to come back, we are very looking forward to welcoming you back in the future. Have a wonderful day. Sincere yours

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
飯店乾淨 房間空間在日本飯店算大
於 2019 年 3 月住了 3 晚
Receptionist 於 2019年5月15日回覆
Dear Valued guest Thank you very much for staying with us, Hotel Elsereien Osaka and spending your precious time on sharing your feedback. We are very please to hear that you were satisfied with our room and neatness. We will keep brushing up our service skills to improve our quality of service. It would be so wonderful if we can welcome you back in near future. Agaian thank you very much for your lovely feedback and evaluation. 謝謝!

8/10 不錯哦

WEN-CHING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Room is big and nice! Location is great!
於 2019 年 3 月住了 4 晚
Reception desk 於 2019年5月11日回覆
Dear Mr./Ms. WEN-CHING Thank you very much for staying with us ,Hotel Elsereine Osaka and spending your precious time to sharing your feedback. We are very pleased to hear that you were satisfied with our room and location. We hope you had a wonderful time and made great memories in Osaka. If you have the chance to come back, we are very looking forward to seeing you in near future! Again thank you very much for your lovely feedback and evaluation. Sincerely yours

8/10 不錯哦

PEI YING

喜歡:住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 2 晚
Reception desk 於 2019年5月4日回覆
Dear Mr./Ms. Pei Ying Thank you very much for staying with us and spending your precious time on sharing your feedback here. How was your stay in our hotel? We hope you had wonderful time and had great memories. If you have any chance to come back, we are very looking forward to seeing you again. Again, thank you very much for your lovely evaluation.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚
Receptionist 於 2019年3月12日回覆
Dear Valued guest Thank you very much for staying with us and spending your precious time to share your feedback. How was your stay in our hotel? We hope you had wonderful time and made great memories in Japan. If you have the chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your lovely evaluation. Sincerely yours

10/10 有夠讚

Chi WAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 4 晚
Receptionist 於 2019年3月12日回覆
Dear Mr./Ms. Chi WAI Thank you very much for staying with us and spending your precious time to share your feedback. We are very pleased to hear that you seemed to enjoy your stay in our hotel. We hope you had wonderful time in Osaka and made great memories. If you have the chance to come back, we are very looking forward to welcoming you back again. Again thank you very much for your lovely evaluation. Sincerely yours

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體清潔、舒適。如果有自助洗衣就更好。還有早餐 款式不變、難吸引早餐十住宿
於 2019 年 2 月住了 4 晚
Reception desk 於 2019年2月27日回覆
Dear valued guest Thank you very much for staying with us and spending your precious time to share your feedback. We are very pleased to hear that you were satisfied with cleanliness. As to the coin laundry, thank you very much for your opinion. We will take it as guest opinion and refer to it to improve our quality of service. If you have the chance to come back, we are very looking forward to welcoming back you again in the future. Again thank you very much for your feedback. Sincerely yours

6/10 一般般

真實旅客

喜歡:員工素質
於 2019 年 1 月住了 5 晚
スタッフ一同 於 2019年2月4日回覆
この度はホテルエルセラーン大阪にご宿泊いただき誠にありがとうございます。当館のレビューに貴重なお時間を頂戴し重ねて御礼申し上げます。 ごゆっくり御寛ぎ頂けましたでしょうか? また機会がございましたら当館での宿泊をご検討頂ければ幸いでございます。 お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚
Reception desk 於 2019年1月4日回覆
Dear guest Thank you very much for staying with us and spending your precious time to share your evaluation. We will keep continuing to brush up our skills to improve our quality of service. Again thank you very much.

8/10 不錯哦

Yi Fung

喜歡:員工素質、住宿環境和硬體和客房舒適度
地點方便 價格便宜
地點方便 價格便宜 房間空間大 步行10-15分鐘可抵達 梅田車站 逛街及乘車到各景點都十分方便 唯酒店房間清潔不足 杯上還有污積.....
於 2018 年 11 月住了 2 晚
Reception desk 於 2019年1月4日回覆
Dear Mr./Ms. YI Thank you very much for staying with us and spending your precious time to share your feedback. We are very happy to hear that you seemed to enjoy shopping and our location. We will keep continuing to brush up our service skills to improve our quality of service.If you have any chance to come back, we are very looking forward to seeing you again. Again thank you very much for your feedback. Sincerely yours

10/10 有夠讚

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 4 晚
Reception desk 於 2018年12月7日回覆
Dear guest Thank you very much for staying with us and spending your precious time to share your feedback. How was your stay in our hotel? We hope you enjoyed our service and had a wonderful time here. If you have any chance to come back, we are very looking forward to seeing you again. Again thank you very much for your evaluation. Sincerely yours

8/10 不錯哦

Shu Yan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Reception desk 於 2018年12月7日回覆
Dear Mr./Ms. Shu Yan Thank you very much for staying with us and spending you precious time to share your feedback. How was your stay in our hotel? We hope you enjoyed our service and had wonderful time here. We will keep continuing to brush up our service skills in improve our quality of service. If you have any chance, we are very looking forward to seeing you again. Again thank you very much for your evaluation. Sincerely yours

10/10 有夠讚

Peichia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間很大、逛街&吃東西都很方便
服務~飯店前台人員英文可以溝通,服務也很親切。 房間清潔/舒適~不論是入房或續住的每天打掃都很整齊也很迅速,有一天來回飯店多次,竟然可以抓準外出時間打掃。床很好睡&房間很大,下次再來大阪的首選。 交通~離最近的西梅田站可從飯店通地下室商店街走過去,地下商店街也通jr大阪站、東梅田地鐵站、梅田地鐵站。 其他~飯店早餐很貴jpy1600就沒訂了,早餐都在附近不同的咖啡館享用,也吃了有名的可頌及早餐女王~都很近。地下商店街很多上班族用餐都蠻平價的,飯店旁邊晚上有北新地居酒屋街~~
於 2018 年 11 月住了 6 晚
Reception desk 於 2018年12月7日回覆
Dear Mr./Ms. Peichia Thank you very much for staying with us and spending your precious time to share your feedback. We are very pleased to hear that you were satisfied with our service and location. Did you enjoy 居酒屋? We hope that you had wonderful time in Osaka and great memories. We are also continuing to brush up service skills to improve our quality of service. If you have the chance, we are very looking forward to welcoming back you again. Again thank you very much for your lovely comment. Sincerely yours

10/10 有夠讚

Yiwen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 3 晚
Reception desk 於 2018年11月2日回覆
Dear Mr./Ms Yiwen Thank you very much for staying with us and spending your precious time to share your feedback. We are very relieved you seemed to enjoy your stay in our hotel. We will keep continuing to bush up our service skills to improve. If you have a chance to come back, we are very looking forward to welcoming you again. Again thank you very much for your evaluation. Sincerely yours

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 4 晚
Reception desk 於 2018年11月2日回覆
Dear guest Thank you very much for staying with us and spending your precious time to share your feedback. How was your stay ? We hope that you had a wonderful time at our hotel. If you have any chance to come, we are very looking forward to welcoming you again. Again, thank you very much for your evaluation. Sincerely yours

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
以優惠價入住, 超值喔!!! 房間比一般都大; 服務員都很有禮...
於 2018 年 10 月住了 1 晚
Reception desk 於 2018年10月25日回覆
Dear guest Thank you very much for staying with us and spending your precious time to share your feedback. How was your trip in Osaka? We are very glad to hear that you are satisfied with our room and service of our staffs. We will brush up our service skills more and more to improve our quality of service. If you have any chance to come back, we are very looking forward to seeing you again in near future. Again, thank you very much for you feedback.

8/10 不錯哦

LAI YING

喜歡:整潔度、員工素質和住宿環境和硬體
不錯的選擇!
不錯的選擇,就是3人房較細!
於 2018 年 8 月住了 3 晚
Receptionist 於 2018年9月22日回覆
Thank you very much for staying with us and spending your precious time to share your feedback. We are very glad to hear that you were satisfied with the room. We will keep making efforts to improve our quality of service. If you have any chance to come back, we are very looking forward to seeing you again. Again, thank you very much for your feedback.

10/10 有夠讚

Tiffany,hong kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好,會向朋友推薦這間酒店.非常好,會向朋友推薦這間酒店.非常好,會向朋友推薦這間酒店.非常好,會向朋友推薦這間酒店.
於 2018 年 8 月住了 4 晚
Receptionist 於 2018年9月22日回覆
Thank you very much for staying with us and spending your precious time to share your experience at our hotel. We will keep making efforts to improve our quality of service.If you have any chance to come back to Osaka, we are very looking forward to seeing you again.

8/10 不錯哦

Mirror,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便,房間整潔
交通十分方便,臨近鐵路站及機場巴士站,附近為大型購物區。酒店房間整潔舒適,職員態度親切友善。我很喜歡這間酒店,我會再選擇入住及推薦給親友選擇這間酒店。
於 2018 年 8 月住了 4 晚
Receptionist 於 2018年9月22日回覆
Dear Mr./Ms. Mirror Thank you very much for staying with and spending your precious time to share your experience at our hotel. We are very glad to hear that you are satisfied with our location, room and the service of our staffs. We are very touched. Your warm feedback really motivated us. We will keep improving our quality of service. If you have any chance to come to Osaka, we are very looking forward to seeing you again. Again, thank you very much for your lovely feedback and pictures.

10/10 有夠讚

NITA,TAIWAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
大阪值得住的飯店
交通方便JR大阪站或地鐵西梅田站走路就可到,地下街購物吃飯也方便,飯店新穎,乾淨,有浴缸喔! 服務人員親切專業...是一間值得再次入住的飯店.
於 2018 年 8 月住了 4 晚
Receptionist 於 2018年9月22日回覆
Dear Mr./Ms. NITA Thank you very much for staying with us and spending your precious time to share your experience our hotel. We are very glad to hear that you are satisfied with our location, staffs and room. We also hope that you had a wonderful trip in Osaka. If you have chance to come back, we are very looking forward to seeing you again.

10/10 有夠讚

WAI MING,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
極之優質, 空間很大, 位置好近西梅田地下鐵
極之優質, 空間很大, 位置好近西梅田地下鐵, 大阪JR可以經地下街行10-15分鐘到 地下有購物街
於 2018 年 8 月住了 1 晚
Reception desk 於 2018年8月16日回覆
Dear Guest Thank you very much for staying with us and spending your precious to share your feedback. We were very relived that you were satisfied with our room and location. Our hotel connects to underground passage to Metro station and JR Osaka staion. It might be easy for you to go out for sight seeing. If you have any chance to visit Osaka again, we are very looking forward to seeing you again. Again, thank you very much for your lovely feedback.

10/10 有夠讚

WAI MING,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
極之優質, 空間很大, 位置好近奈良JR
極之優質, 空間很大, 位置好近奈良JR 旁邊有AEON, 購物街
於 2018 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
車站地下街直達
車站地下街直達 但要注意大阪站距離稍遠 步行約十分喔鐘左右,環境尚算舒適,地下街有食肆,總括感覺可接受.............
於 2018 年 6 月住了 2 晚
Receptionist 於 2018年7月12日回覆
Thank you very much for staying with us and spending your precious time to share your experience here. We are very glad to hear that you enjoy restaurants in the underground shopping place and our location to subway. We will continue to brush up our service skills to improve our quality of service. If you have any chance to visit Osaka again, we are very looking forward to seeing you in near future.

8/10 不錯哦

May,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店房間整潔舒適, 員工相當友善, 唯獨是出入必需要轉乘電梯或升降機才可到達大堂或到酒店門口.
於 2018 年 5 月住了 2 晚
Receptionist 於 2018年6月10日回覆
Thank you very much for staiyng with us and spending your precious time to write feedback for us. We are very relived that you seemed to enjoy your stay in the guest room. As to elevator, we apologize for the inconvenience. Changing to anothr elevator on 2nd floor is for security reasons.We hope you can understand it. Again, thank you very much for your warm feedback. If you have any chance to come to Osaka, we are very looking forward to welcoming you again.

10/10 有夠讚

真實旅客

於 2018 年 5 月住了 5 晚
スタッフ一同 於 2018年12月11日回覆
この度はホテルエルセラーン大阪にご宿泊頂き誠にありがとう御座います。 また、当館のレビューに貴重なお時間を頂き重ねて御礼申しあげます。 当館でのご滞在はいかがでしたかでしょうか? 今後ともお客様にご満足頂ける様、スタッフ一同努めてまいります。 また大阪へお越しの際は当館での宿泊をご検討頂ければ幸いで御座います。 お客様のまたのお越しをスタッフ一同心よりお待ち申しあげております。

10/10 有夠讚

Kwok Wah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通方便,房間比較大,整齊舒服,服務員很好。
Receptionist 於 2018年5月22日回覆
Thank you veru much for staying with us and spending your precious time to write review for us. We are very glad to hear that you enjoyed your stay in our hotel. We will keep making efforts to improve our quality of service. If you have any chance to come back to Osaka, we are very looking forward to seeing you again. Again, thank you very much for your warm words of kindness.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good experience!
Receptionist 於 2018年5月22日回覆
Thank you veru much for staying with us and your precious time to write review for us. We are very glad to hear that you had great experience. That is wonderful. We will keep making efforts to improve our quality of service more and more. If you have any chance to come to Osaka, we are very looking forward to seeing you again. Again, thank you very much for your king words.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay
Nice staff & tidy room.
於 2018 年 3 月住了 2 晚
Receptionist 於 2018年3月18日回覆
Thank you very much for chooing our hotel for your stay in Osaka. Besides to it, we appreciate spending your precious time for our review. We are very relieved that you seemed to enjoy your stay in our hotel. We are very glad if you can choose us when you come to Japan again. Again, thank you very much for your comment.

10/10 有夠讚

Chris,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近JR大阪站,附近有機埸巴士站.
近JR大阪站,可以由地下街到达酒店,附近有機場巴士站.附近有食店,連鎖咖啡店和便利店.交通生活設施完善.酒店設施完善,有電熱水瓶,電梯大堂有製冰机.房間大和整潔,但wifi比較差.非常慢.有wifi信号.但其實連不上.除了這點再没有其他缺點.值得一試.
於 2018 年 3 月住了 2 晚