Dear Mr./Ms. Ka
Thank you very much for staying with us and spending your precious time on sharing your feedback.
Our hotel locates in business area so many of shops are normally closed on new years' day.
If you have chance to coma back, we are very looking forward to seeing you in the future.
Again, thank you very much for your comment.
8/10 不錯哦
Suk Hing
團體旅遊
2019年12月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Suk Hing
於 2019 年 12 月住了 4 晚
Receptionist 於 2020年2月5日回覆
Dear Mr./Ms. SUK HING
Thank you very much for staying with us and spending your precious time on sharing evaluation.
We are very looking forward to seeing you in the future.
Sincerely yours
Dear Mr./Ms. Wai Ming
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We hope you had wonderful stays here and great memories in Osaka.
If you have a chance to come back, we are very looking forward to seeing you in the future.
Again, thank you very much for your feedback.
Sincerely yours
8/10 不錯哦
Wai Ming
家庭旅遊
2019年11月22日
喜歡:整潔度、員工素質和住宿環境和硬體
整潔、服務好
Wai Ming
於 2019 年 11 月住了 1 晚
Receptionist 於 2019年11月26日回覆
Dear Mr./Ms. Wai Ming
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We are very pleased to hear that you like our service.
We hope you had wonderful time and made great memories in Osaka.
If you have a chance to come back, we are very looking forward to welcoming you back again.
Again thank you very much for your lovely feedback.
Sincerely yours
8/10 不錯哦
真實旅客
2019年10月26日
喜歡:員工素質和設施服務
真實旅客
於 2019 年 10 月住了 7 晚
Receptionist 於 2019年11月26日回覆
Dear Valued guest
Thank you very much for sharing your feedback.
We hope you had wonderful time in Osaka.
We are very looking forward to welcoming you back again in near future.
Sincerely yours
10/10 有夠讚
真實旅客
2019年9月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通便利,房間乾淨
交通便利,房間乾淨
真實旅客
於 2019 年 9 月住了 3 晚
Receptionist 於 2019年10月15日回覆
Dear Valued guest
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We are very pleased to hear that you like our location and room.
If you have the chance to come back, we are very looking forward to welcoming you back again!
Again thank you very much for your lovely feedback!
謝謝!
Best regards
8/10 不錯哦
真實旅客
2019年7月29日
喜歡:整潔度、設施服務和住宿環境和硬體
真實旅客
於 2019 年 7 月住了 5 晚
Receptionist 於 2019年8月26日回覆
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We hope you had wonderful time in Osaka and in our hotel!
If you have chance to come back. we are very looking forward to seeing you in near future!
Again thank you very much for your comment!
Sincerely yours
Dear Mr./Ms. Tsui
Thank you very much for staying with us and spending your precious time on sharing your feedback.
Our hotel is close to Subway station within walking distance . As to laundry machine, we appreciate for your opinion. Unfortunately, there is no coin laundry machine in our hotel. We will share this opinion with other staffs and consider about it.
If you have chance to come back, we are very looking forward to seeing you in the future!
謝謝!
8/10 不錯哦
Kai Yin
2019年6月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kai Yin
於 2019 年 5 月住了 5 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms. Kai Yin
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We hope you had wonderful time in Osaka.
If you have the chance to coma back, we are very looking forward to seeing you again.
Sincere yours
8/10 不錯哦
TzeLing,香港
2019年6月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間夠大可以放行李箱
房間夠大可以放行李箱,15行到商場方便購物。
TzeLing
於 2019 年 6 月住了 1 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms.TzeLing
Thank you very much for your staying with us and spending your precious time on sharing your feedback.
We are very glad that you like size of the room and our location. There are many shopping places around JR Osaka station. We hope you ha d wonderful time in Osaka.If you have the chance to come back, we are very looking forward to seeing you again.
Again thank you very much for your comment and evaluation.
謝謝!
Sincere yours
8/10 不錯哦
Chan,Hong Kong
團體旅遊
2019年6月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast include western & Japanese food. Comfortable environment.
Chan
於 2019 年 5 月住了 4 晚
Receptionist 於 2019年6月23日回覆
Dear Mr./Ms. Chan
Thank you very much for staying with us and spending your precious time on sharing your feedback here.
We are very pleased to hear your like our breakfast and comfort. We will share your comment with staffs of the restaurant and your comment will encourage us to improve our quality of service more and more.
We are very looking forward to welcoming you back again in near future.
Again thank you very much for your lovely comment.
Sincerely yours
8/10 不錯哦
li-Can
2019年4月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
average trip/ friendly staff
the location was great. 10 mins walking distance to the station. A lot awesome restaurant and bar around the hotel.
the staff was nice and friendly. The room was averaging, and clean.
li-Can
於 2019 年 4 月住了 1 晚
Reception desk 於 2019年5月17日回覆
Dear Mr./Ms. Li-Can
Thank you very much for staying with us and spending your precious time on sharing your feedback.
We are very pleased to hear that you enjoyed our location and restaurants around here and the service of our staffs.
You warm feedback encourage us so we will keep brushing up our skills to improve our quality of service.
IF you have the chance to come back, we are very looking forward to welcoming you back again in near future.
Again thank you very much for your lovely evaluation and feedback.
Have a wonderful day!
Sincerely yours
Dear Mr./Ms. JIA-YANG
Thank you very much for staying with us, Hotel Elsereien Osaka and spending your precious time on sharing your feedback. We also appreciate for your honest opinion for us. As to stain on the carpet, we are planning to renewal carpet and wallpaper soon based on our guests' opinions.
As to service of staffs and breakfast, we are very pleased to her your compliment.
We will share your compliment with other staffs and it will encourage us.
If you have any chance to come back, we are very looking forward to welcoming you back in the future.
Have a wonderful day.
Sincere yours
10/10 有夠讚
真實旅客
團體旅遊
2019年4月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
飯店乾淨
房間空間在日本飯店算大
真實旅客
於 2019 年 3 月住了 3 晚
Receptionist 於 2019年5月15日回覆
Dear Valued guest
Thank you very much for staying with us, Hotel Elsereien Osaka and spending your precious time on sharing your feedback.
We are very please to hear that you were satisfied with our room and neatness.
We will keep brushing up our service skills to improve our quality of service.
It would be so wonderful if we can welcome you back in near future.
Agaian thank you very much for your lovely feedback and evaluation.
謝謝!
8/10 不錯哦
WEN-CHING
2019年3月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Room is big and nice! Location is great!
WEN-CHING
於 2019 年 3 月住了 4 晚
Reception desk 於 2019年5月11日回覆
Dear Mr./Ms. WEN-CHING
Thank you very much for staying with us ,Hotel Elsereine Osaka and spending your precious time to sharing your feedback.
We are very pleased to hear that you were satisfied with our room and location. We hope you had a wonderful time and made great memories in Osaka.
If you have the chance to come back, we are very looking forward to seeing you in near future!
Again thank you very much for your lovely feedback and evaluation.
Sincerely yours
8/10 不錯哦
PEI YING
2019年3月23日
喜歡:住宿環境和硬體和客房舒適度
PEI YING
於 2019 年 2 月住了 2 晚
Reception desk 於 2019年5月4日回覆
Dear Mr./Ms. Pei Ying
Thank you very much for staying with us and spending your precious time on sharing your feedback here.
How was your stay in our hotel? We hope you had wonderful time and had great memories.
If you have any chance to come back, we are very looking forward to seeing you again.
Again, thank you very much for your lovely evaluation.
8/10 不錯哦
真實旅客
2019年3月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 2 月住了 1 晚
Receptionist 於 2019年3月12日回覆
Dear Valued guest
Thank you very much for staying with us and spending your precious time to share your feedback.
How was your stay in our hotel?
We hope you had wonderful time and made great memories in Japan.
If you have the chance to come back, we are very looking forward to welcoming you back again.
Again thank you very much for your lovely evaluation.
Sincerely yours
10/10 有夠讚
Chi WAI
2019年2月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chi WAI
於 2019 年 2 月住了 4 晚
Receptionist 於 2019年3月12日回覆
Dear Mr./Ms. Chi WAI
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very pleased to hear that you seemed to enjoy your stay in our hotel.
We hope you had wonderful time in Osaka and made great memories.
If you have the chance to come back, we are very looking forward to welcoming you back again.
Again thank you very much for your lovely evaluation.
Sincerely yours
8/10 不錯哦
真實旅客
2019年2月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體清潔、舒適。如果有自助洗衣就更好。還有早餐 款式不變、難吸引早餐十住宿
真實旅客
於 2019 年 2 月住了 4 晚
Reception desk 於 2019年2月27日回覆
Dear valued guest
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very pleased to hear that you were satisfied with cleanliness.
As to the coin laundry, thank you very much for your opinion. We will take it as guest opinion and refer to it to improve our quality of service.
If you have the chance to come back, we are very looking forward to welcoming back you again in the future.
Again thank you very much for your feedback.
Sincerely yours
Dear guest
Thank you very much for staying with us and spending your precious time to share your evaluation.
We will keep continuing to brush up our skills to improve our quality of service.
Again thank you very much.
Dear Mr./Ms. YI
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very happy to hear that you seemed to enjoy shopping and our location.
We will keep continuing to brush up our service skills to improve our quality of service.If you have any chance to come back, we are very looking forward to seeing you again.
Again thank you very much for your feedback.
Sincerely yours
10/10 有夠讚
真實旅客
2018年12月1日
喜歡:整潔度、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 11 月住了 4 晚
Reception desk 於 2018年12月7日回覆
Dear guest
Thank you very much for staying with us and spending your precious time to share your feedback.
How was your stay in our hotel?
We hope you enjoyed our service and had a wonderful time here.
If you have any chance to come back, we are very looking forward to seeing you again.
Again thank you very much for your evaluation.
Sincerely yours
8/10 不錯哦
Shu Yan
2018年11月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shu Yan
於 2018 年 11 月住了 1 晚
Reception desk 於 2018年12月7日回覆
Dear Mr./Ms. Shu Yan
Thank you very much for staying with us and spending you precious time to share your feedback.
How was your stay in our hotel?
We hope you enjoyed our service and had wonderful time here.
We will keep continuing to brush up our service skills in improve our quality of service.
If you have any chance, we are very looking forward to seeing you again.
Again thank you very much for your evaluation.
Sincerely yours
Dear Mr./Ms. Peichia
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very pleased to hear that you were satisfied with our service and location.
Did you enjoy 居酒屋?
We hope that you had wonderful time in Osaka and great memories.
We are also continuing to brush up service skills to improve our quality of service.
If you have the chance, we are very looking forward to welcoming back you again.
Again thank you very much for your lovely comment.
Sincerely yours
10/10 有夠讚
Yiwen
2018年10月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yiwen
於 2018 年 10 月住了 3 晚
Reception desk 於 2018年11月2日回覆
Dear Mr./Ms Yiwen
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very relieved you seemed to enjoy your stay in our hotel.
We will keep continuing to bush up our service skills to improve.
If you have a chance to come back, we are very looking forward to welcoming you again.
Again thank you very much for your evaluation.
Sincerely yours
10/10 有夠讚
真實旅客
2018年10月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 4 晚
Reception desk 於 2018年11月2日回覆
Dear guest
Thank you very much for staying with us and spending your precious time to share your feedback.
How was your stay ?
We hope that you had a wonderful time at our hotel.
If you have any chance to come, we are very looking forward to welcoming you again.
Again, thank you very much for your evaluation.
Sincerely yours
10/10 有夠讚
真實旅客
2018年10月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
以優惠價入住, 超值喔!!!
房間比一般都大; 服務員都很有禮...
真實旅客
於 2018 年 10 月住了 1 晚
Reception desk 於 2018年10月25日回覆
Dear guest
Thank you very much for staying with us and spending your precious time to share your feedback.
How was your trip in Osaka?
We are very glad to hear that you are satisfied with our room and service of our staffs.
We will brush up our service skills more and more to improve our quality of service.
If you have any chance to come back, we are very looking forward to seeing you again in near future.
Again, thank you very much for you feedback.
8/10 不錯哦
LAI YING
2018年9月11日
喜歡:整潔度、員工素質和住宿環境和硬體
不錯的選擇!
不錯的選擇,就是3人房較細!
LAI YING
於 2018 年 8 月住了 3 晚
Receptionist 於 2018年9月22日回覆
Thank you very much for staying with us and spending your precious time to share your feedback.
We are very glad to hear that you were satisfied with the room.
We will keep making efforts to improve our quality of service.
If you have any chance to come back, we are very looking forward to seeing you again.
Again, thank you very much for your feedback.
Thank you very much for staying with us and spending your precious time to share your experience at our hotel.
We will keep making efforts to improve our quality of service.If you have any chance to come back to Osaka, we are very looking forward to seeing you again.
Dear Mr./Ms. Mirror
Thank you very much for staying with and spending your precious time to share your experience at our hotel.
We are very glad to hear that you are satisfied with our location, room and the service of our staffs.
We are very touched.
Your warm feedback really motivated us.
We will keep improving our quality of service.
If you have any chance to come to Osaka, we are very looking forward to seeing you again.
Again, thank you very much for your lovely feedback and pictures.
Dear Mr./Ms. NITA
Thank you very much for staying with us and spending your precious time to share your experience our hotel.
We are very glad to hear that you are satisfied with our location, staffs and room.
We also hope that you had a wonderful trip in Osaka.
If you have chance to come back, we are very looking forward to seeing you again.
Dear Guest
Thank you very much for staying with us and spending your precious to share your feedback.
We were very relived that you were satisfied with our room and location.
Our hotel connects to underground passage to Metro station and JR Osaka staion.
It might be easy for you to go out for sight seeing.
If you have any chance to visit Osaka again, we are very looking forward to seeing you again.
Again, thank you very much for your lovely feedback.
Thank you very much for staying with us and spending your precious time to share your experience here.
We are very glad to hear that you enjoy restaurants in the underground shopping place and our location to subway.
We will continue to brush up our service skills to improve our quality of service.
If you have any chance to visit Osaka again, we are very looking forward to seeing you in near future.
8/10 不錯哦
May,Hong Kong
2018年6月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店房間整潔舒適, 員工相當友善, 唯獨是出入必需要轉乘電梯或升降機才可到達大堂或到酒店門口.
May
於 2018 年 5 月住了 2 晚
Receptionist 於 2018年6月10日回覆
Thank you very much for staiyng with us and spending your precious time to write feedback for us.
We are very relived that you seemed to enjoy your stay in the guest room.
As to elevator, we apologize for the inconvenience.
Changing to anothr elevator on 2nd floor is for security reasons.We hope you can understand it.
Again, thank you very much for your warm feedback.
If you have any chance to come to Osaka, we are very looking forward to welcoming you again.
Thank you veru much for staying with us and spending your precious time to write review for us.
We are very glad to hear that you enjoyed your stay in our hotel. We will keep making efforts to improve our quality of service.
If you have any chance to come back to Osaka, we are very looking forward to seeing you again.
Again, thank you very much for your warm words of kindness.
10/10 有夠讚
真實旅客
2018年3月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good experience!
真實旅客
Receptionist 於 2018年5月22日回覆
Thank you veru much for staying with us and your precious time to write review for us.
We are very glad to hear that you had great experience. That is wonderful.
We will keep making efforts to improve our quality of service more and more.
If you have any chance to come to Osaka, we are very looking forward to seeing you again.
Again, thank you very much for your king words.
8/10 不錯哦
真實旅客
2018年3月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice place to stay
Nice staff & tidy room.
真實旅客
於 2018 年 3 月住了 2 晚
Receptionist 於 2018年3月18日回覆
Thank you very much for chooing our hotel for your stay in Osaka.
Besides to it, we appreciate spending your precious time for our review.
We are very relieved that you seemed to enjoy your stay in our hotel.
We are very glad if you can choose us when you come to Japan again.
Again, thank you very much for your comment.