6/10 Okay
john
Traveled with family and small children
2024/6/18
Liked: Amenities
after the first day, the stay was fine. but the first day, the closet door fell off on me, they came in and put it back on. then the next morning while getting ready to go to disney, i went to take a shower and my foot about went through the bathtub. maintenance came over, they determined the tub was broken which then caused me to have to move rooms. so i had to pack up everyone's stuff, spend 2 hours moving rooms, and missed out on my disney day because it took over 4 hours to wait on the new room to be ready. they waived my resort fees for the stay. after we checked out, i noticed from my bank an additional charge from the hotel. they put back the resort fees instead of removing them as promised. so they take money from you after they told you they weren't charging you. modern day theft.
john
Stayed 7 nights in Jun 2024