* Unfriendly staff at check in who didn’t provide wifi password until I asked
*Missing remote.
*TV not working the first day
*Pull out bed broken and fell when sat on
*Maintenance did not show up when we called to fix broken pull out bed. Waited the next day to get it fixed.
*hole in beddings
*300 per hr for early check in/out SO We waited in their restaurant after a 15 hr flight because I refused to pay that
*No free bfast
*Unable to cook on stove….any cooking is extra charge
*Only one allowed for use on stove for heating water
*Extra (personal) appliances (such as hair dryer) used is an added fee.
*Rust on provided cookware
*Dirty countertops/tables/surfaces
*Slow room service and always “out” of certain foods
*Unavailable wifi some days
*Body hurt from springy bed, taking Tylenol round the clock
*bad location… away from everything so you’re stuck ordering from their restaurant who charges a lot for little or not authentic food
*Not answering phone in restaurant because they were on personal call when I went down to order (on my last day)
*Second time I went down to order (on my Last day)they told me I was dialing the wrong number and it’s 400 when it clearly said to dial 408 on the phone and I’ve used it during other days. And suddenly it’s different?
*some sewage smell coming from kitchen area at one point… don’t know where it came from
Hazel
於 2022 年 3 月住了 9 晚
6/10 一般般
Rodrigo
團體旅遊
2022年2月11日
喜歡:員工素質
不喜歡:住宿環境和硬體
The staff were friendly. Overall service was good and the towels were neat except for1) tv remote wasn’t readily available 2) linens have holes and didn’t look fresh 3) door’s second lock wasn’t working.
Rodrigo
於 2022 年 2 月住了 1 晚
10/10 有夠讚
alicia
家庭旅遊
2021年11月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice
Great stay with family , big units lovely breakfast and staff
alicia
於 2021 年 10 月住了 1 晚
10/10 有夠讚
真實旅客
親子旅遊
2020年1月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tin and her staff were amazingly accommodating. She went out of her way to help us have a good experience. Many thanks to her and the staff who are friendly and wonderful.
真實旅客
於 2019 年 12 月住了 2 晚
8/10 不錯哦
真實旅客
2018年7月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Casablanca
We traveled amidst the bad weather. Took a long detour from Bataan to Subic and couldn't continue further to Manila due to flooding on the main highway. Long story short, this was an unplanned stay. I love booking via hotels.com. I've used it quite a lot and its very efficient and convenient. Hurriedly booked the unit and in less than 5 mins, am all set. As for Casablanca, the apartment unit was spacious, clean, with kitchen, and complete basic necessecities that's good for 4 pax. Didn't get to try the pool but it looks clean. Breakfast was brought to our room and they are generous with the portion. Staff were friendly and fast. We checked out early to survey if the flooding has subsided, it wasn't.. so special compliment to front desk staff who allowed us to go back and stay in the same room to use up the remaining time at no extra cost.
真實旅客
於 2018 年 7 月住了 1 晚
4/10 不太好
真實旅客
2018年3月22日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
真實旅客
4/10 不太好
isha,MI
2018年1月4日
不喜歡:員工素質和住宿環境和硬體
Water heater doesn't work
First room was ok, we got upgrade to a family room (king size bed with a bunk bed in the side) which we don't need because it's only just the two of us, anyways water heater doesn't work, sink is clogged, internet doesn't even work, we called 3 times and they didn't do anything about it. We only stayed for two nights and it's a little disappointing.