Dear reviewer, Greetings from The Laguna Resort & Spa! Glad to discover your stay was an enjoyable one. Look forward to seeing you back to our resort. Kind regards, Lucia Liu General Manager

Dear reviewer, Greetings from The Laguna Resort & Spa! Glad to discover your stay was an enjoyable one. Look forward to seeing you back to our resort. Kind regards, Lucia Liu General Manager

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards in particular with bathroom condition. Look forward to your return visit. Kind regards, Lucia Liu General Manager

Dear Wai Ho, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for scoring our facilities and service delivered after your recent stay to our resort. I look forward to welcome you back to our resort for other flawless experiences. Sincerely yours, Lucia Liu, General Manager

Dear Lik Fung, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! First of all, I would like to sincerely apologize for the inconvenience that you have encountered whilst residing at The Laguna. We do understand the importance of fulfilling our guest’s expectations but unfortunately fallen short of our goal on this stay. We were most concerned in regards to the rooms condition which were not meet to your satisfaction. We continuously focus to keep the rooms and facilities in the best condition possible and looking into a long term solutions for our rooms to be implemented in the future upgrade plans which are currently in discussion. Your feedback is greatly valuable to us in our effort to continually improve, meet and exceed our guest expectations. Once again thank you for your valuable feedback, we hope we will have the opportunity to welcoming you back to our resort in the not too distant future and that we will be able to show you that we are indeed a five star hotel providing the expected service levels. With my best regards, Lucia Liu General Manager

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for staying wit us and for sharing your excellent review. We certainly look forward to welcoming you back in the near future. Sincerely, Lucia Liu General Manager

Dear Creamgaga, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! We are delighted to learn that you have had an enjoyable stay and that we contributed in some small way to make your recent experience at The Laguna Resort & Spa a pleasant and memorable one. Total guest satisfaction is our utmost priority and it is thanks to your feedback and comments that we are able to maintain and further improve on our service standards. We look forward to welcoming you back. Sincerely, Nizelania Tarini Assistant Director of Rooms

Dear Mindymindy, Greetings from The Laguna Resort & Spa! Thank you for your kind rating and look forward to your return visit. Sincerely, Lucia Liu General Manager

Dear Reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua, Bali! Thank you for your time to scoring us. We are delighted to learn that you satisfied with our facilities and service we delivered to you has exceed your expectation. Together with the Laguna Team, thank you for choosing us and we look forward to welcome you back in the future. Best regards, Lucia Liu General Manager

Dear reviewer, Greetings from The Laguna Resort & Spa, Nusa Dua Bali! Thank you for your scoring on the service and facilities offered which meet to your expectation. Look forward to your return visit. Sincerely, Nizelania Tarini Assistant Director of Rooms