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峇里島美樂滋度假大飯店 - CHSE 認證的評分

4.5 out of 5
峇里島美樂滋度假大飯店 - CHSE 認證
Jalan Pratama 74 Tanjung Benoa, Nusa Dua, Bali

評論

8.2

非常好

10 分，有夠讚；1000 則評論中有 392 則" "
8 分，不錯哦；1000 則評論中有 368 則" "
6 分，一般般；1000 則評論中有 150 則" "
4 分，不太好；1000 則評論中有 50 則" "
2 分，很糟糕；1000 則評論中有 40 則" "

8.4/10

整潔度

8.8/10

員工素質

8.4/10

設施服務

7.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Yang chun

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The breakfast staff were a bit lazy. When I asked for tea, they often didn't bring it
於 2024 年 3 月住了 4 晚
The Management 於 2024年4月1日回覆
Dear Yang Chun,We are sorry to hear about your experience with our breakfast staff. Providing attentive and efficient service is important to us, and we apologize for any inconvenience caused by the delay in bringing your tea. Your feedback is valuable, and we will address this issue with our team to ensure that we meet our guests' expectations for prompt and courteous service.We value your patronage and hope to have the opportunity to serve you better in the future.Best regards,The Management

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
住房的電話壞了，冷氣無法調整。感謝旅館為我們換房。 旅館有舒適的泳池，且離海灘很近，海水也非常舒服。
於 2020 年 2 月住了 2 晚
- 於 2020年2月13日回覆
Thank you for staying with us and sharing your experience. We really appreciate your feedback and hope that you will allow us to welcome you again in our resort in the near future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
you can do water sports by beach in front of hotel . But you have to pay for it .
於 2019 年 7 月住了 2 晚
- 於 2019年7月22日回覆
Thank you for staying with us. We really appreciate your feedback.

10/10 有夠讚

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
good family trip
good location,good with kids,kids love it
於 2019 年 1 月住了 2 晚
Grand Mirage Resort 於 2019年3月20日回覆
Thanks for staying with us. We appreciate your feedback. We look forward to welcoming you back again in the future.

8/10 不錯哦

真實旅客

於 2018 年 12 月住了 6 晚

4/10 不太好

真實旅客

於 2018 年 12 月住了 6 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family trip
Enjoy activities in hotel, nice view, good service, breakfast is good, suitable for family
於 2018 年 7 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unforgettable
I enjoyed my room with ocean view, the clean beach, swimming pool that are dedicated for hotel guests. The breakfast and staffs were also nice. There are free shuttle buses between the hotel and "Bali Collection" where you can go shopping and dinning. On the street just outside the resort, you may also find some restaurants with delicious food and reasonable price. In the shower room, the water may be spilled outside and make the floor wet if you're showering just a little bit too strong. I would recommend the resort to improve this part.

8/10 不錯哦

Jack

喜歡：員工素質
Private beach, good facilities for families
The resort has a private beach which meant we didn’t have to spend time travelling to public beaches. The hotel also had great facilities for children such as water slides and children programs. We really appreciated the childminding programs as it meant we had the time to relax and enjoy some time away from the kids!
於 2017 年 12 月住了 7 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
主動多問
地方挺大，自己找路。 酒店自帶活動安排，離開前方知曉，也是沒有人會主動介紹你的。 服務員能聽懂英語，這很不錯。
於 2017 年 8 月住了 2 晚

6/10 一般般

Ka Chun

喜歡：整潔度、住宿環境和硬體和客房舒適度
Wifi 很卡 比手機的慢 卡死
於 2017 年 8 月住了 1 晚

6/10 一般般

Cecilia

不喜歡：整潔度、住宿環境和硬體和客房舒適度
殘舊的酒店
酒店房間非常殘舊，窗台屏風發霉。 廁所毛巾是黃色的，好像不乾淨。 房間內沒有包括拖鞋，廁所內沒有包括牙刷牙膏。 水龍頭出來的水是鹹的，一開水龍頭還有泥黃的水出來。
於 2017 年 7 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel
於 2017 年 6 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店消費真的不便宜，也不要住在一樓，因為潮溼味真的很重！很慶幸我們在訂房時就有表示不要住在一樓，所以隔天有被換房間
於 2017 年 5 月住了 5 晚

4/10 不太好

真實旅客

不喜歡：整潔度和員工素質
確定訂FAMILY 房，但到逹酒店時沒有房給我，只給我兩間相連的普通房，失望 我以後不會再於貴網站訂酒店房間

8/10 不錯哦

Su-Pei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體
房間偏小。

6/10 一般般

真實旅客

不喜歡：客房舒適度
靠近沙灘，玩水上活動一流！
靠近沙灘，享受陽光與海灘，很方便！ 如只不打算離開洒店也，ok! 但房間殘舊、冷氣不足、有蚊子！ 餐廳蒼蠅及蜜蜂很多，近海關係吧！

8/10 不錯哦

a

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
可免費Upgrade, 意想不到禁開心。房間不錯, 除左蚊之外, 冇咩昆蟲。廁所好大, 唯一唔好處係水壓太低, 冇得沖個舒服熱水涼。餐廳食物ok。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A relax stay in Grand Mirage
All stuffs are nice and friendly. Although the hotel is a bit of old, but well maintenance in facilities. My family & I have joyful stay in resort. I suggest not eating in the room, my son found ants around the trash bin. Overall, it is a unforgettable experience of stay in Mirage.

10/10 有夠讚

Roneel

家庭旅遊, 親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location. But room service and amenities in room needs revisit. Limited breakfast options at resort but eateries available around at walking distance. Great for families with kids.
於 2024 年 5 月住了 2 晚
The Management 於 2024年5月13日回覆
Dear Roneel,Overall, it sounds like you had a positive experience. Thanks for sharing your feedback!Best regards,The Management

10/10 有夠讚

Christopher

於 2024 年 4 月住了 10 晚
The Management 於 2024年4月29日回覆
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Pablo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was good
於 2024 年 4 月住了 6 晚
The Management 於 2024年4月25日回覆
Dear Pablo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Johlee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely lovedthe infinity pool, the friendly staff and all round relaxing experience. 3rd time here, we will be back ❤️
於 2024 年 4 月住了 4 晚
The Management 於 2024年4月26日回覆
Dear Johlee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Amy

於 2024 年 4 月住了 7 晚
The Management 於 2024年5月4日回覆
Dear Amy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 不錯哦

Raghu

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It is quite place with easy access to beach
於 2024 年 3 月住了 4 晚
The Management 於 2024年4月2日回覆
Dear Raghu,It's wonderful to hear that you found our property to be a quiet place with easy access to the beach. Providing a peaceful and convenient environment for our guests to enjoy is a priority for us, and we're glad that you had a positive experience during your stay.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Best regards,The Management

10/10 有夠讚

Deanne，Blacktown

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved staying at this resort the beachfront restaurant dishes of fantastic. This resort is awesome for children. The Kids Club is great. The babysitters were helpful and the kids loved them. The rooms are very clean and large. Buffet breakfast was fantastic
於 2024 年 3 月住了 3 晚
The Management 於 2024年3月25日回覆
Dear Deanne,Thank you for your wonderful review! We're thrilled to hear that you loved staying at our resort and enjoyed the fantastic dishes at our beachfront restaurant. It's great to know that our resort is awesome for children and that the Kids Club was a hit with your little ones.We look forward to welcoming you back for another fantastic stay in the future! Best regards,The Management

10/10 有夠讚

Igor

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 9 晚
The Management 於 2024年3月25日回覆
Dear Igor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed every part of our stay here
於 2024 年 3 月住了 7 晚
The Management 於 2024年3月18日回覆
Dear David,We are delighted to hear that you enjoyed every part of your stay with us! Providing a positive and memorable experience for our guests is always our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific that stood out to you or if you have any feedback for us, we'd love to hear it. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!Best regards,The Management

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was nothing to dislike
於 2024 年 3 月住了 7 晚
The Management 於 2024年3月15日回覆
Dear Christine,We're thrilled to hear that you had such a positive experience during your stay! Your satisfaction is our top priority, and it's fantastic to know that there was nothing to dislike. We strive to provide the best possible experience for all our guests, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future! If you ever have any feedback or suggestions for improvement, please don't hesitate to let us know.Best regards,The Management

10/10 有夠讚

Andrea，Huntington Beach

The staff is amazing
於 2024 年 3 月住了 2 晚
The Management 於 2024年3月15日回覆
Dear Andrea,Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're delighted that our team made your stay enjoyable. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards,The Management

10/10 有夠讚

Neslihan

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing family friendly resort! Staff was incredible and so kind. They made our stay with 2 small kids very easy. I will definitely come back
於 2024 年 2 月住了 6 晚
The Management 於 2024年3月14日回覆
Dear Neslihan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is my favourite place to stay when we come to Bali, pool is great, breakfast is amazing! And the service is outstanding
於 2024 年 3 月住了 2 晚
The Management 於 2024年3月15日回覆
Dear Ryan,Thank you so much for your kind words! We're delighted to hear that our resort is your favorite place to stay when you come to Bali. It's wonderful to know that you enjoy our great pool, amazing breakfast, and outstanding service. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we've been able to make your stays memorable and enjoyable. We can't wait to welcome you back for another fantastic stay in the future!Best regards,The Management

10/10 有夠讚

Winnie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about the hotel was fantastic
於 2024 年 2 月住了 9 晚
The Management 於 2024年3月6日回覆
Dear Winnie,Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay at our hotel was fantastic. Our team works hard to provide a memorable experience for our guests, and it's always rewarding to receive such positive comments.Best regards,The Management

2/10 很糟糕

Brad

喜歡：整潔度
於 2024 年 2 月住了 7 晚
The Management 於 2024年3月6日回覆
Dear Brad,We are sorry to hear that your experience did not meet the expectation. If there's anything specific you'd like to share or discuss about your experience, please feel free to provide more details. Your feedback is important, and we want to address any concerns or issues you may have had during your time. If there's something we can do to assist you or improve, please let us know.Best regards,The Management

10/10 有夠讚

Ben

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent, very comfortable, great service. The staff are extremely attentive.
於 2024 年 1 月住了 7 晚
The Management 於 2024年2月2日回覆
Dear Ben,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Anita

團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel it a paradise for families. The facilities are wonderful (waterslides, splash park area, kids club, games rooms and the best buffet I have ever seen). The grounds are super clean and the rooms were great. Having 2 sections of the resort (adult and family) is wonderful. If I have dropped the kids at kids club, I am able to have some proper down time. It is the best of both worlds. The staff were utterly lovely and went above and beyond.
於 2024 年 1 月住了 7 晚
The Management 於 2024年2月2日回覆
Dear Anita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Carolyne

家庭旅遊
喜歡：整潔度、員工素質和設施服務
We had the most wonderful stay! Staff were all so friendly and would go above and beyond. The bathrooms in the rooms could do with an upgrade but everywhere else immaculate.
於 2024 年 1 月住了 7 晚
The Management 於 2024年2月1日回覆
Dear Carolyne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Igor

喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 7 晚
The Management 於 2024年2月1日回覆
Dear Igor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

2/10 很糟糕

aleksandra

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2024 年 1 月住了 9 晚
The Management 於 2024年2月1日回覆
Dear Aleksandra,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Best regards,The Management

10/10 有夠讚

Fabiola，Deerfield Beach

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is perfectly located if you are coming from Singapore. Shopping is walking distance tonthe hotel and bus station. The staff is super friendly as well. The spa was also a delight and the high tea experience.
於 2024 年 1 月住了 2 晚
The Management 於 2024年2月1日回覆
Dear Fabiola,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Ivan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We spent our family holiday at this property. The interconnecting rooms allowed us to have the room and privacy to enjoy the holidays with 3 kids. All staff is super friendly, the daily activities in the pool area are fun. The games room is well worth hours of entertainment away from the screens.
於 2024 年 1 月住了 7 晚
The Management 於 2024年1月23日回覆
Dear Ivan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

6/10 一般般

DANIEL RICARDO MUNOZ

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The property was good, although some renovations are undergoing and the dust around during working hours around the restaurant and pool area is not good. They have not properly sealed the area that is under construction and dust is going everywhere, including the food, and if you are around the pool are your clothes finished all full of dust, in addition, it triggered some allergies. Management should take measurements to properly seal working areas.
於 2024 年 1 月住了 9 晚
The Management 於 2024年1月23日回覆
Dear Daniel Ricardo Munoz,Thank you for the review of our hotel! We valued your feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 不錯哦

Lauren Christina

於 2024 年 1 月住了 9 晚
The Management 於 2024年1月23日回覆
Dear Lauren Christina,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 不錯哦

Sharon

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lots of mosquitoes and dirty when you go out the resort
於 2023 年 12 月住了 5 晚
The Management 於 2024年2月7日回覆
Dear Sharon,Thank you for your feedback. We keep cleaning our resort area and do regular fogging from our pest control for the mosquitoes. Best regards.The Management

10/10 有夠讚

Toshiyuki

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
ファミリー棟に泊まりました。 子どもが喜ぶような朝食やエンタテインメント、 クリスマス時期だったので玄関には大きなお菓子の家がありました。 子連れのファミリーには最高です。
於 2023 年 12 月住了 4 晚
The Management 於 2024年1月23日回覆
Dear Toshiyuki,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

6/10 一般般

Kayla Maree

喜歡：整潔度和員工素質
於 2023 年 12 月住了 8 晚
The Management 於 2024年1月23日回覆
Dear Kayla Maree,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

8/10 不錯哦

Abdul

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
The Management 於 2024年1月23日回覆
Dear Abdul,We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Shamsul Anam Mohamed

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had access to Family Paradise Resort as well and the kids loved it
於 2023 年 12 月住了 5 晚
The Management 於 2024年1月23日回覆
Dear Shamsul Anam Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management

10/10 有夠讚

Tyhe James

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great resort, excellent service. Staff were all so kind and happy
於 2023 年 12 月住了 6 晚
The Management 於 2024年1月23日回覆
Dear Tyhe James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,The Management