Perfect hardware, nice room, nice deco and also nice food. Staff are very polite as well. The hotel prepared different activities for the guest after check in.
Onsen is clean and nice, sufficient amenities were provided in the bath and it keep neat and tidy at all time.
There is just down side, everytime i stay in onsen hotel I’ll buy some fruit along the way and ask the hotel staff to prepare for us after the meal. This time when I approach the front desk after dinner, they didn’t offer me a knife which I understand as it’s a safety concern, but they declined my request to cut the fruit as well which make me feel a bit weird.
This is my very first time experienced that in any onsen hotel in japan which make me a bit surprise. May be a big chain onsen hotel have different policy and they discourage their guest to bring their own food in their property, which I will pay attention next time, but it’s a bit lack of human touch in my point of view.