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Reviews of Embassy Suites by Hilton Niagara Falls Fallsview

3.5 out of 5
Embassy Suites by Hilton Niagara Falls Fallsview
6700 Fallsview Blvd, Niagara Falls, ON

Reviews

7.8

Good

Rating 10 - Excellent. 3768 out of 8738 reviews" "
Rating 8 - Good. 2060 out of 8738 reviews" "
Rating 6 - Okay. 1232 out of 8738 reviews" "
Rating 4 - Poor. 851 out of 8738 reviews" "
Rating 2 - Terrible. 827 out of 8738 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel when I’m in the falls. Best views of the Canadian falls.
Stayed 1 night in May 2024

8/10 Good

David, Anderson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in May 2024

8/10 Good

Jahnel

Traveled with family
Liked: Property conditions & facilities
These rooms were small in comparison to other Embassies we have stayed at. Odd room layouts. The hotel itself was nice. The complimentary breakfast was our least favorite at an Embassy. Our family likes to book a stay at an Embassy on occasion if we can find them. They usually have great rooms, managers reception, pool/hot tub, big breakfasts etc. This one, for us, didn’t hit the mark.
Stayed 1 night in May 2024

10/10 Excellent

Kristine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean! love it
Stayed 1 night in May 2024

4/10 Poor

Ajay

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator service is really messy.
Stayed 2 nights in May 2024

4/10 Poor

AFSHA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevators - Horrible wait time I had to wait 35 min just for elevator to come so I can go down to my car!!!!
Stayed 1 night in May 2024

10/10 Excellent

Michelin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in May 2024

4/10 Poor

Rayappu

Traveled with family
Washroom wasn’t working.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed the night for our honeymoon and it was a great experience. The Keg / breakfast on the 9th floor provides a spectacular sight line while having a breakfast and dinner. Our room was a falls view and was able to watch the fireworks. Staff was very friendly and helpful On-site parking is great (albeit a tad $ in my opinion) Only other gripe would be slowish elevators but it’s a 40 floor hotel so.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Property conditions & facilities
The View of the falls
Stayed 2 nights in May 2024

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view
Stayed 3 nights in May 2024

6/10 Okay

Swati

Stayed 3 nights in May 2024

10/10 Excellent

Arun, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the views from our suite. Enjoyed the fireworks from our room. It was an excellent experience. It would have been nice if embassy suites could give the passes for the incline.
Stayed 1 night in May 2024

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best falls view hotel options here. Parking is a scam, $70 a night in their garage.
Stayed 1 night in May 2024

2/10 Terrible

Leroy

Traveled with group
Liked: Cleanliness
I was given a room twice that was already occupied, after a 8 hour drive I was tired and wanted to go get a nap, what a nightmare.
Stayed 1 night in May 2024

10/10 Excellent

Laykekul

Stayed 1 night in May 2024

10/10 Excellent

Rosalina

Liked: Cleanliness, staff & service, property conditions & facilities
View from our room is spectacular. Close to everything. Room are clean
Stayed 1 night in May 2024

10/10 Excellent

Rosalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nitin

Traveled with family and small children
Liked: Amenities
The stay was good, rooms are decent sized (bathroom is tiny), clean, modern, but there’s a few things that I was a little surprised by. First of all parking was $70/night if we wanted to park on premises, there’s an $35 option but it’s off site and a shuttle bus will take you to and from the hotel (2 minute ride which isn’t bad tbh). However after spending $700 a night on a room I think parking should be included. I’ve stayed in hotels all around the world and haven’t had to pay for parking on top. Secondly everything single thing on the tv was an added PPV. Again after spending $700 a night on a room, this should also be included. We had our 7 year old with us and it would have been nice to have a tv service in the room. Thirdly, we didn’t sleep well as there was a baby next door crying their eyes out most of the night. This is in no way shape or form a negative comment for the hotel - however it’s the first time I’ve noticed how much I could hear from a room next door in a hotel room so I think the walls aren’t as sound proofed as they maybe should be. Could happen anywhere I guess. On a positive note - the views are fantastic. The cost of the room really is for the view. We had a stunning view of both the falls and a great view of the fireworks at night.
Stayed 1 night in May 2024

8/10 Good

Mark, New Liskeard

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the Falls, room was perfect, location is great to get out and walk or have a great dine in experience! Valet staff were amazing, front desk check in was very welcoming. The checkout gentleman didn’t have a great personality unfortunately making that experience a thumbs down!
Stayed 1 night in May 2024

8/10 Good

Hoda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattresses and the rooms were too old
Stayed 2 nights in May 2024

10/10 Excellent

Pierre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Food was excellent - could use more choice in restaurants
Stayed 3 nights in May 2024

6/10 Okay

Mark

Traveled with family and small children
Elevators way too slow and crowded and fees
Stayed 2 nights in May 2024

10/10 Excellent

TONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service
Stayed 1 night in May 2024

6/10 Okay

jagmeet

Traveled with family and small children
Great location- close to the falls, room was nice too for the view you get but the cleanliness was not up to the mark. The air filtration is terrible too as you see and feel micro fibre falling on everything in the room making stuff dusty possible coming from the vents. That also makes breathing/inhaling unpleasant. Not the best experience
Stayed 1 night in May 2024

8/10 Good

Edwin

Traveled with group
Liked: Staff & service, amenities
I booked for 4 adults with just a bed and not even a sofa bed. They should dab been upfront about it
Stayed 1 night in May 2024

6/10 Okay

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean. Valet parking was very disorganized fir the price you pay.
Stayed 2 nights in May 2024

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was top notch. I would definitely stay again
Stayed 1 night in May 2024

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Hbv
Stayed 1 night in May 2024

10/10 Excellent

wendy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy
Stayed 2 nights in May 2024

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing day. It was so beautiful to see the horseshoe Falls and the fireworks were the best.
Stayed 2 nights in May 2024

4/10 Poor

Chen

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The parking problem is very serious in personal experience. I will not choose your hotel in future.
Stayed 1 night in May 2024

8/10 Good

Gayatry

Traveled with family
Liked: Staff & service
We had good stay in embassy suites last weekend, everything good but bed sheets sets too much dust , other than that everything okay 👍
Stayed 1 night in May 2024

10/10 Excellent

MARINA, SAn Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello it is good!
Stayed 1 night in May 2024

10/10 Excellent

Brittnay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great atmosphere!
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with everything!
Stayed 1 night in May 2024

2/10 Terrible

Sicheng

Disliked: Staff & service, property conditions & facilities
Disappointing I booked for “ King Bed with Sofa Bed and view of Niagara Falls & American Falls ”, the window is only about 4 feet wide. The king size bed is smaller than normal king bed. The whole room is super narrow. Breakfast ends at 9:30 so it gets super crowded at 9:30 as everyone tried to grab food before it ends, and food was bad. No complementary water or slippers.
Stayed 1 night in May 2024

8/10 Good

Teiko

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
there were not enogh elevater in The hotel . going up and down took too long.
Stayed 2 nights in May 2024

6/10 Okay

Melissa

Traveled with group
The lady at the front desk for check-in was unfriendly. The room had a musty smell.
Stayed 1 night in May 2024

2/10 Terrible

Catherine

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Washroom exhaust very noisy, our room not provided with hair dryer first time checking in a hotel that has not privided, lobby staff not friendly. Over all not coming back in this hotel.
Stayed 1 night in May 2024

6/10 Okay

Carolina

Liked: Cleanliness
Disliked: Staff & service
Parking
Stayed 2 nights in May 2024

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and an amazing view of the falls
Stayed 2 nights in May 2024

10/10 Excellent

Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, elevator are extremely slow.
Stayed 1 night in May 2024

8/10 Good

Jijo

Liked: Cleanliness, staff & service, property conditions & facilities
We got a nice room to stay which has a view to the Canadian falls. Overall it was ok.

10/10 Excellent

Heeyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice view
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Sunnatillo

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 1 night in May 2024

10/10 Excellent

Jeanette, Toms River

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is expensive for valet and self park in the hotel. Cheaper parking option was 15 min away. Not very convenient. Room was clean and we could see the Canadian Falls from our room. Overall, staff was nice and hotel was clean with an excellent location.
Stayed 3 nights in May 2024

4/10 Poor

Amit

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The fornt desk staff needs to be more professional towards customer servise. I wife asked the lady on the evening shift feom where we can see the fire works. Her response " I dont know, may be you have to go out". That was a little smart
Stayed 1 night in May 2024

6/10 Okay

Akashdeep, Mechanicsburg

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Morning breakfast situation was horrible with those long lines.
Stayed 1 night in May 2024