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九寨天堂洲際大飯店 - IHG 旗下飯店的評分

4 out of 5
九寨天堂洲際大飯店 - IHG 旗下飯店
九寨溝縣漳扎鎮甘海子, 阿壩藏族羌族自治州, 四川省

評論

7.6

不錯哦

10 分，有夠讚；88 則評論中有 30 則" "
8 分，不錯哦；88 則評論中有 24 則" "
6 分，一般般；88 則評論中有 24 則" "
4 分，不太好；88 則評論中有 4 則" "
2 分，很糟糕；88 則評論中有 6 則" "

7.6/10

整潔度

7.4/10

員工素質

7.8/10

住宿環境和硬體

6.0/10

環保程度

評論

10/10 有夠讚

Sik Ming Harry

於 2023 年 11 月住了 1 晚

4/10 不太好

Wing Si

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
房間很污糟
房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵
於 2023 年 10 月住了 3 晚
酒店总经理 张向前 於 2023年10月25日回覆
尊敬的宾客:您好！感谢您此次出行选择入住九寨天堂洲际大饭店并花费宝贵时间给予我们入住体验反馈。因酒店客房卫生问题而给您带来的不愉快体验，我代表酒店团队向您致以诚挚歉意。宾客的满意体验是我们实现“打造宾客挚爱的杰出酒店”目标的前进动力，我们将加大力度对员工进行培训，对客房设施和卫生进行仔细检查，同时积极推进酒店设施设备的更新与完善，从而为宾客带来舒心周到的卓越入住体验。期待酒店的改变与进步能够让您再次光顾！ 祝您生活愉快！扎西德勒！

8/10 不錯哦

真實旅客

團體旅遊
喜歡：住宿環境和硬體
双卧套房用品不齐全
双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。
於 2021 年 9 月住了 1 晚
九寨天堂洲际大饭店 於 2021年10月1日回覆
尊敬的宾客您好，非常感谢您入住九寨天堂洲际大饭店并分享您的入住体验。对于您在入住期间所遭遇的问题我们诚挚的给您道歉，在收到您的点评之后，我们已经将此问题进行反馈并落实下去，下一次不会再有此类问题发生了，非常感谢您对酒店的服务作出好评和肯定，我们会不断听取每一位住客的意见，不断完善自身的细节，希望给每一位宾客带来独到的度假体验。真诚期待您和家人再次光临，祝您生活愉快，万事顺意，扎西德勒！

2/10 很糟糕

Hau Ping

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Won't be here any more!!!
Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....

6/10 一般般

Wai Fun

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！

6/10 一般般

Hong，上海

喜歡：整潔度和員工素質
太冻人。
订的是行政房，就想在游览九寨沟后好好休息。客房还行，有个客厅区域。送早餐和下午茶，还有每天免费享用小酒吧6罐软饮。就是供暖实在太差，送的天浴简直把人冻死的节奏。房间也不够暖和，虽然把壁炉也打开了。这一点在冬天还是不建议入住，且离沟口也挺远，必须要包车才能到达。 除此以外，服务员们还是挺礼貌周到的。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
設計及環境良好，但位置不佳
酒店漂亮，光線足夠，花園與群山融為一體，房間大，但暖氣不足，位置不方便，與九寨溝公園距離25分鐘車程，與黃龍機場距離1個多小時車程，出入要靠的士或叫小車，小車司機常常欺騙遊客，說好了價錢，到下車時又說時間太夜(8時) 要支付雙倍車資，所以最好請酒店前台幫忙訂車，價錢質素比較良好。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
average service ,expensive price
paying this price to stay at this hotel i think dosen't worth.the service is normal .

8/10 不錯哦

Cecilia天蝎妈，上海

喜歡：員工素質
不喜歡：客房舒適度
还可以，但是舒适度以及服务有待加强
我们是五一假期期间到的，期间黄龙还下雪，酒店内外的的温度都太低，房间也没有暖气，非常冷。床很硬，是经济型酒店的水平。天浴很不错，就是太贵。餐饮只有川菜及火锅，宣传中的藏羌餐厅不营业，也不说明，让人扑空，门口也没说明。电梯内还挂着过时的神仙池海报，现在已经不开放。自助式早餐性价比超低，有失五星级水准。

6/10 一般般

真實旅客

不喜歡：員工素質

6/10 一般般

真實旅客

喜歡：員工素質
如果能选择，绝不是这家！
毛巾里居然有条虫，纯天然的！大家对这样的酒店怎么看？

6/10 一般般

真實旅客

不喜歡：員工素質

6/10 一般般

james，beijing

不喜歡：員工素質
receptionist is not careful. when we arrived for check in, he told us that we only booked for one night instead of 4 nights. eventually, he found out that is his mistake. a real big mistake

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

义，北京

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
离九寨沟有点远
十月二号入住，酒店还不错。早餐一般。离九寨有点远。建议黄金周要是住这到九寨沟太麻烦。

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
物有所值
总体评价不错！只是川菜馆的啤酒饮料太贵了！330ml的啤酒40元一瓶，330ml的雪碧38元一罐！

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
略為失望
這是九寨收費最高的酒店,但服務水平一般,早餐更至值廣州四星級.

10/10 有夠讚

SINAN MA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
极差
位置偏僻，交通十分不便，设施极端陈旧，房间有味道，服务一般，员工都想做客人生意，酒店只有价位是五星的。建议住景区入口附近的酒店或客栈，这里离入口2、30公里。其实整个九寨沟也没有吹嘘的那么好，我的感觉是：没去时很向往，去了很失望。可能就十月前后好看一点，但有一天足够了，千万别多呆，没事可做。

10/10 有夠讚

夜夜

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Kevin，Taipei

喜歡：整潔度、住宿環境和硬體和客房舒適度
設計很有特色，環境整潔，房間寬敞，設備齊全！惟五星級設施，但地點偏遠，服務水平可再加強！

10/10 有夠讚

洛杉矶闲人，洛杉矶

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
5月底在九寨沟游玩，入住九寨天堂二夜是非常令人愉悦的体验。 餐饮品质不错，尽管有点昂贵。

8/10 不錯哦

poison，九寨天堂

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店本身不错，礼宾部不太好
周围环境很美，当时下了雪，周围银装素裹，很漂亮，但是酒店难叫到车，酒店礼宾部帮忙叫的出租车，不太正规，很多都是私家车，周围荒无人烟，当时挺害怕的，礼宾部的都是藏民，听说他们还喜欢问客人要小费。

10/10 有夠讚

Lovian，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
五星級的享受
非常喜歡這酒店，如同該名字一樣--天堂。服務非常好，唯欠房內沒有免費的Wifi。

8/10 不錯哦

黃心瑜，澳洲

喜歡：員工素質
不喜歡：整潔度
客房清潔有待加強

8/10 不錯哦

jimyuan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
风味十足，川菜不错。
窗外景色不错，有温泉，古宅。就是出入必须有车。

8/10 不錯哦

蘇志宏

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
整體的感覺還不錯，我最錯愕的是竟然沒有免費上網及WiFi無線網路！

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Zhaoyang

喜歡：員工素質
不喜歡：整潔度和客房舒適度
Nice structure by baddly maintained
In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.
於 2017 年 7 月住了 4 晚

10/10 有夠讚

George，CA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unique decor and surroundings
It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.

10/10 有夠讚

MAURICIO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect hotel to visit Jiuzhaigou
The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.

10/10 有夠讚

Jayoung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A place where you can find serenity
It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.

2/10 很糟糕

Ethel

喜歡：住宿環境和硬體
不喜歡：員工素質
A hotel that spoilt my holiday
This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

10/10 有夠讚

michelle，san diego

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
beatiful hotel spacious room
Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.

8/10 不錯哦

旅行者

喜歡：員工素質和住宿環境和硬體
大型リゾート楽しい
予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。

6/10 一般般

ph

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Jiuzhaigou Hotel
Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.
Interior foyer

6/10 一般般

kisung，서안

喜歡：客房舒適度
구채구 여행
관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Hotel confortável mas com muitas restrições
Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.

10/10 有夠讚

Bing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
予約日程変更に応じてもらえず全額を徴収された
誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。

8/10 不錯哦

Maya，China

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Interesting stay
This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體和客房舒適度
外観は素晴らしい
外観は山の中によくこんな施設を作ったなと思いますがやはり部材はよいものを使っているのでしょうが建築時の現地労働者の質があまり良くないようで建具の取り付けなど細部はとても高品質とは言えません。 又、外資系のホテルの割に空調があまり良くなく室温などあまり快適ではありませんでした。

8/10 不錯哦

Kristofer

喜歡：整潔度和住宿環境和硬體
Best hotel in the area. Some problems like a very hard beds and the bell boys trying to extort inflated taxi prices but otherwise nice.