Booking a last minute stay at this hotel was convenient. It is accessible to many dining options and urban areas in downtown brooklyn. the only downside was our room’s thermostat. Despite lowering the temperature to literally 48 F, it would not budge from 79 degrees all night.
laila
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Harold
2024年5月28日
喜歡:整潔度和員工素質
Harold
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Denis
商務旅客
2024年5月27日
喜歡:整潔度
不喜歡:住宿環境和硬體
The Hotel is basic, very beige and old fashioned furniture. super small lobby with only 2 desks for check in /check out. No hand shower in the bathroom, only the old american shower head system. It is not amazing but it was ok until i had a very bad experience the last night. At around midnight I left my room for a short walk and when I came back half an hour later I couldn't access my room.
I was sent 3 times to my rooms with a new card until someone came with me to find out that the door didn't open.
It was between 12:30 and 1:00 in the night.
it took some time to contact the chief engineers to finally tell me that they won't be able to open my room until 8am in the morning!
At 1:45am he gave me another room for the night, I was sent to this new room without offering me a toothbrush or amenities.
Next morning at 8:00 the door wasn't fixed, I went to the front desk they called the engineers again. 8:30 nothing was done! I was waiting in the lobby! I had an important meeting to attend at 8:30 (It was a business trip).
15 min later still nothing! i had to go back constantly to the front desk to get ETA. they obviously didn't care at all that one of the customer couldn't access his room for 9 hours! I missed my meeting! my phone was in my room so I couldn't inform my colleagues. I also had to prepare my luggage as I was supposed to leave at 12:30 for the airport. Very stressful situation and very poorly managed, far from the legendary American Customer Service...