豪華套房, 2 張加大雙人床, 非吸煙房 | 高級寢具、書桌、筆電工作空間、熨斗/熨衣板
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新海文溫德姆拉昆塔套房飯店的評分

2.5 out of 5
新海文溫德姆拉昆塔套房飯店
400 Sargent Dr, New Haven, CT

評論

5.4
10 分，有夠讚；1005 則評論中有 169 則" "
8 分，不錯哦；1005 則評論中有 133 則" "
6 分，一般般；1005 則評論中有 161 則" "
4 分，不太好；1005 則評論中有 221 則" "
2 分，很糟糕；1005 則評論中有 321 則" "

5.4/10

整潔度

6.8/10

員工素質

5.0/10

設施服務

4.8/10

住宿環境和硬體

5.6/10

環保程度

評論

10/10 有夠讚

Jian Cheng

喜歡：整潔度、員工素質和住宿環境和硬體
😀
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月7日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.

2/10 很糟糕

Tanios

不喜歡：整潔度、員工素質和住宿環境和硬體
Terrible
於 2024 年 4 月住了 1 晚
AGM 於 2024年5月6日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address any problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 不太好

Shufeng

不喜歡：整潔度、員工素質和住宿環境和硬體
Terrible surroundings, noisy and dirty
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月6日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 有夠讚

Felix

喜歡：整潔度、員工素質和住宿環境和硬體
Cool
於 2024 年 5 月住了 2 晚
AGM 於 2024年5月6日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 不太好

Aleksandra

團體旅遊
不喜歡：整潔度和住宿環境和硬體
very unclean, dirty sheets, bathroom and shower we’re disgusting
於 2024 年 5 月住了 1 晚
AGM 於 2024年5月6日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not find your room accommodation to be as clean as you would have liked it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 不錯哦

Justin

情侶出遊, 商務旅客
喜歡：員工素質
Very easy stay convenient to highway for travel and business
於 2024 年 4 月住了 1 晚
AGM 於 2024年5月6日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the hotel's location to be convenient. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.We will give serious consideration to your feedback about the availability of drinking water, and we appreciate you letting us know!Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 一般般

Gary

商務旅客
Hair dryer did not work. Coffee at breakfast was terrible. Attached restaurant was closed.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月29日回覆
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham New Haven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your hair dryer didn't work and that you did not enjoy breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 一般般

Eric

情侶出遊
This hotel is in a great location right off the highway. Beds were not that great but the staff is wonderful.
於 2024 年 4 月住了 2 晚
AGM 於 2024年4月27日回覆
Thank you so much for taking the time to share your experience at the hotel. I will share your positive feedback with the team. I am sure they will be encouraged! As for the beds, we are currently in the process of installing all new boxsprings and mattresses in every room!

10/10 有夠讚

E

於 2024 年 4 月住了 1 晚
AGM 於 2024年4月27日回覆
Thank you for your review. We're so happy that you were pleased with your stay! We hope to see you again!

4/10 不太好

YALING，1

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
On the positive side, we appreciate the new mattress, new and clean sheets, and towels. That was really nice. On the other hand, the location is next to a busy highway and the windows are not sound proofed at all. It was clear that there were new updates and repairs. However, it appears that it was a property with lots of damages from the past. Elevator lights not working, and odd damages makes us wonder what happend in the past and does not feel safe and assuring. We ordered a suite and recelived a room with a dirty sofa with many stains. The furnitures were miss matched as well. For over $200/night, I think this location needs to bring more value to its customers.
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月22日回覆
Thank you for taking the time to write a review. We're sorry that the hotel did not meet your expectations. Rest assured that we are doing everything we can to address the issues that you experienced and to improve our guests' experiences. Thank you again for letting us know.

8/10 不錯哦

RAFAEL

商務旅客
喜歡：整潔度
Good price!
於 2024 年 2 月住了 1 晚
Bob Patel 於 2024年4月22日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Christopher

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Exactly what you’d expect from a La Quinta. Convenient location.
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月22日回覆
Thanks for staying with us. We appreciate your feedback!

2/10 很糟糕

Sonja

The staff tryed to charge me an extra 100$ he had the nerve to tell me cash I felt as if he was trying to be shady I was very uncomfortable giving him my credit card information on top of that there was no refrigerator in our room no chairs I was very disappointed with the stay at la Quinta being that I paid over 200$ for a half a night only stayed a few hours I will not be returning to this hotel..
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月22日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般般

Byron

家庭旅遊
喜歡：員工素質和住宿環境和硬體
The hotel was decent, a little out dated, but nothing major. My concern was the yellow/tan stain on the sheet. After checking in at almost midnight, driving 6hours on the road I didn't have time to check the bed thoroughly. When I woke the next morning I noticed the stain. I contacted the front desk, the male staff member that answered the phone stated that the manager was not available. After I told him the issue he said hold on the manager is right here. Seconds later I spoke with the manager She was nice and pleasant. She heard my matter and vowed to get someone to the room to change the sheets. She also said she would reimburse me something for my inconvenience. After waiting 35min I called to the front desk again and spoke to a male. He said she would have house keeping come to my room. After waiting another 10min and being in a rush to leave, the house keep finally came to the room. Because I was in a hurry to pick up my children, I asked them to leave the sheets and i changed them myself. No reimbursement was given, no further communication with manager.
於 2024 年 4 月住了 2 晚
Bob Patel 於 2024年4月22日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般般

Justin

於 2024 年 4 月住了 1 晚
AGM 於 2024年5月7日回覆
We are always working hard to improve our guests' experiences. /We hope you'll visit again in the future and give us the chance to better serve you!

2/10 很糟糕

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Bob Patel 於 2024年4月22日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 不太好

Eve

喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
I stayed here once before and had a good experience but it seems ownership is not investing in staff and upkeep as much as before. Bed sagged in the middle and the box springs creaked, freeway noise came in through the windows, keys on several occasions did not open room door or elevator, desk staff had to leave the desk empty to come open my door with a key, and the cleaning staff came in my room saying their charts said it was empty. I will say that although my room supposedly had a limited view, the view was actually terrific--over the freeway, yes, but then to the harbor and port. Breakfast was more ample than many, and had hot eggs and sausage as well as real fruit. The hotel is in an industrial area but walkable to the train station; there is a good city bus system for local transportation, or it's an easy drive to downtown or Yale.
於 2024 年 4 月住了 2 晚
Bob Patel 於 2024年4月22日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯哦

Katie

喜歡：整潔度和員工素質
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月22日回覆
Thanks for staying with us. We appreciate your feedback!

2/10 很糟糕

Jiayang

不喜歡：住宿環境和硬體
Dirty management
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月13日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般般

Michael

於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月13日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Amy

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
AGM 於 2024年4月10日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 很糟糕

Namdeep

商務旅客, 團體旅遊
Front desk need training. No one available for 20min. Rooms bed need replacement
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

10/10 有夠讚

Xin Xin，Potomac

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 有夠讚

Edgardo

商務旅客, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

2/10 很糟糕

Tamara

於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

8/10 不錯哦

KAYLYN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

6/10 一般般

Linkun

家庭旅遊
Couldn’t provide an extra blanket. The curtains don’t work
於 2024 年 4 月住了 2 晚
Bob Patel 於 2024年4月9日回覆
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 很糟糕

Rajeev

不喜歡：設施服務和住宿環境和硬體
The receptionist on duty couldn’t be more unhelpful and rude if he wanted to try. Checked out after 2 nights stay at 10am and wanted to leave my suitcase there for a few hours at reception/storage as my airport shuttle wasn’t coming until 2pm. He said that they don’t offer anything like that. Have stayed in all types of hotels around the world and first time that something as basic as that was denied. So unhelpful and rude. Room was basic and did the job but will never stay at this chain again out of principle. Terrible service.
於 2024 年 4 月住了 2 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced but checked-out time was 11AM we give untill 12noon we cannot give late than. Thanks for letting us know. We are currently renovating to address this issue.

4/10 不太好

Lorna

喜歡：整潔度和員工素質
The mattress was awful. It leaned and the head was lower than the feet.
於 2024 年 4 月住了 1 晚
Bob Patel 於 2024年4月9日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced we doing changed all room mattress and 1-bed we make king size. Thanks for letting us know. We are currently renovating to address this issue.

6/10 一般般

Gina

喜歡：員工素質
.
於 2024 年 2 月住了 1 晚
AGM 於 2024年4月2日回覆
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 很糟糕

Icilda

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dirty room, dirty facilities, horrible bathroom, not well kept …almost checked out … if it wasn’t so late when I arrived
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月28日回覆
We're sorry you were unhappy with your stay. We will work hard to fix the issues that you experienced. Thank you for letting us know.

6/10 一般般

Maureen

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The Assistant General Manager Alicia is a wonderful asset to the property. Upgraded us to a room with a mini fridge (surprised that is not standard in all rooms) The couch in the "upgraded room" was filthy with large questionable stains. We wore our shoes the entire time. Very convenient location for our needs, but will spend more money next time on a better hotel
於 2024 年 3 月住了 1 晚
Management 於 2024年3月28日回覆
Thank you for your feedback. Our staff does try to provide the best in guest service. As for the sofa, we are ordering all new couches and they should be in the rooms soon. We apologize for your experience and we will work hard to resolve all issues. Thank you for letting us know!

10/10 有夠讚

carolyn

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast was nice and fresh.
於 2024 年 3 月住了 2 晚
AGM 於 2024年3月28日回覆
We're very happy that you enjoyed our buffet style breakfast. We have recently added several new options for guests' enjoyment! Thank you for letting us know!

10/10 有夠讚

Sean

喜歡：設施服務
Beautiful room and friendly service
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月22日回覆
Thank you for letting us know of your positive experience. We strive to provide warm and friendly service to each guest! And thank you for choosing La Quinta!

10/10 有夠讚

James

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Ikea store next door
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日回覆
Dear Guest. Thanks for taking the time to review our property. It's always encouraging to hear our cooking was appreciated.

10/10 有夠讚

Melissa，Plainfield

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really liked how the hotel is directly off I95, super convenient. Not to mention the food trucks are right right across the stree/highway, but its easy to get roo.across thel
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月22日回覆
We're so happy that you enjoyed your stay and found the location to be convenient! We hope you'll come visit us again! Thank you for your feedback.

4/10 不太好

Sherrail，Cortez

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was great and the breakfast was ok. But our experience with the maid service was terrible. First day no towel or rooms cleaning, second day 2 towels for 3 people, 4th day 3 towels and 1 bed made. The room was very dirty. And the front desk didn't have any knowledge of the local train station.
於 2024 年 3 月住了 5 晚
AGM 於 2024年3月18日回覆
Dear guest,We're sorry to hear of your experiences with housekeeping. We will look into the matter with all seriousness. We aim to provide excellent service in every way. Thank you for letting us know.

2/10 很糟糕

Sara

不喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
AGM 於 2024年4月2日回覆
Hello, this is Alicia. I am the assistant general manager of the hotel. Can you please describe the issue that you experienced so that we can learn how to better serve our guests?

2/10 很糟糕

jeff and kim

於 2024 年 3 月住了 1 晚
Bob Patel 於 2024年4月3日回覆
Dear Guest.We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 很糟糕

Luis

不喜歡：整潔度、員工素質和住宿環境和硬體
Looks like a shelter, not the cleanest, some of the employees were not friendly not all of them. They would not let you check in not even 5 mins earlier.
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月14日回覆
We're sorry that you weren't pleased with your stay. We will work hard to address the issues that you mentioned. Thank you for letting us know.

4/10 不太好

Zoran

情侶出遊, 商務旅客
NA
於 2024 年 3 月住了 1 晚
Alicia 於 2024年3月14日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 不太好

Jackie

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Bed broke after sitting on it. Bed was full size not queen. Bathroom & tub were dirty.
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月12日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 很糟糕

joe

寵物同遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Seen a dead insect in my room was totally upset was going to stay till Friday but I left Tuesday moring
於 2024 年 3 月住了 1 晚
Alicia 於 2024年3月8日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 很糟糕

Dayo

情侶出遊
不喜歡：整潔度和住宿環境和硬體
Incredibly dirty room? The lamp shades looked like filth
於 2023 年 12 月住了 1 晚
Alicia 於 2024年3月8日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We are currently renovating to address this issue.

2/10 很糟糕

Brandon

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Never again. There was blood on the bathtub, absolutely gross. Stay far away from this place
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月5日回覆
We're sorry that you were unhappy with your stray, and again, we will be looking into this issue with all seriousness. We take cleanliness and guest satisfaction very seriously.

2/10 很糟糕

Brandon

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Checked in went to look at the room and there was blood on the bathtub…
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月5日回覆
We're sorry that you were unhappy with your stay, and we will be looking into the matter with all seriousness. Thank you for letting us know.

2/10 很糟糕

Melissa

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
What a disgrace to the La Quinta name. Elevators don't work. Had to walk up 6 flights of stairs to get to the room. The rain was coming in around the window and A/C unit. The floor was covered in water. The 2nd room they moved us to also had a leak dripping into the A/C unit. There was a roach in the bathroom and upon further inspection, roach dope in the corners of the bathroom. Was told by staff "they don't have any other rooms and it is an old hotel with leaks, what did I expect". A disgrace to charge people to stay in a hotel with water coming in and roaches. Never again.
於 2024 年 3 月住了 1 晚
AGM 於 2024年3月5日回覆
We're sorry that you were unhappy with your stay. We will be immediately be investigating and rectifying the issues that you reported. The elevators are now back in service, and we apologize for the inconvenience

2/10 很糟糕

Farrah

親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Elevator broken for days they didn’t notice anyone prior and they had to cancel my reservation upon arrival
於 2024 年 3 月住了 1 晚
Alicia 於 2024年3月6日回覆
Dear Guest. We're sorry you were unhappy - we'll work hard to fix the issue you experienced, now elevator is working guys come and fixed. Thanks for letting us know. We are currently renovating to address this issue.

8/10 不錯哦

Victoria

商務旅客
Good for one night stay.
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月2日回覆
Thank you for your review, and thank you for choosing La Quinta Inn and Suites, New Haven!

10/10 有夠讚

joe

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 2 月住了 1 晚
AGM 於 2024年3月1日回覆
We thank you for your review, and we are happy that you were pleased with your stay. Thank you for letting us know!