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那什維爾機場希爾頓逸林飯店的評分

4 out of 5
那什維爾機場希爾頓逸林飯店
2424 Atrium Way, Nashville, TN

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 524 則" "
8 分，不錯哦；1000 則評論中有 277 則" "
6 分，一般般；1000 則評論中有 110 則" "
4 分，不太好；1000 則評論中有 48 則" "
2 分，很糟糕；1000 則評論中有 41 則" "

8.8/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Monica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the convenience of being able to access all the tourist spots and restaurants.
於 2024 年 5 月住了 3 晚

2/10 很糟糕

Alissa

團體旅遊, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Someone that worked there- a male, came into our room, without knocking. We were 3 women staying in the room, and one was showering. They claimed they could do nothing for us since we purchased through a 3rd party- and he was only human- they make mistakes. Not okay at all in our books and would never stay there again!!!!
於 2024 年 5 月住了 3 晚
Sam Rollain GM 於 2024年5月13日回覆
My apologies. This not the experience we want anyone to have. This is not acceptable. Please feel free to reach out to me if you would like to speak about this. Know that we will use this Information to make ourselves better.

10/10 有夠讚

Luhh

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Sam Rollain GM 於 2024年5月13日回覆
Excellent!!! See you next time.

6/10 一般般

Megan

親子旅遊
喜歡：員工素質
The property is very outdated. My daughter thought it was “creepy.” It was also very noisy. We could hear the people above us flushing their toilets and closing doors all night/day. Our toilet did not flush. The staff at the desk were very friendly and helpful. It’s about a 20 minute drive to Broadway area,, FYI.
於 2024 年 5 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
Thank you we do have an Excellent Team here at the property. We are also conveniently located to all attractions. Look forward to seeing you again.

10/10 有夠讚

Bruce

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very comfortable, clean and quiet. The lady who checked us in was very friendly and patient
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Alanna

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Surprised by the all you can eat breakfast but cost $18 person and parking was $16. Clean and comfortable.
於 2024 年 4 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
The breakfast is excellent. Next time come enjoy our beautiful pool and cabanas.

10/10 有夠讚

sharon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The service from the shuttle driver was amazing. Along with the staff when I arrived. The bathroom in room could have been cleaned better, this was brought up to the staff at checkout.
於 2024 年 4 月住了 2 晚
Sam Rollain GM 於 2024年5月7日回覆
Our team is what makes the difference. They are the best.

8/10 不錯哦

Dan

於 2024 年 4 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
I think we could get a 5 next time. When you return we will be waiting for you. Thank you.

4/10 不太好

Malique

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
I was in a room where the shower didn’t work & was moved a to room where the tv didn’t work
於 2024 年 4 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
My apologies. Let me know when you visit next and your stay will be Excellent.

10/10 有夠讚

Todd

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very accommodating only complaint is $16 fee for parking.
於 2024 年 3 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
We live to serve and always have convenient parking.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great experience
於 2024 年 3 月住了 2 晚
Sam Rollain GM 於 2024年5月7日回覆
Thank you for the Excellent review.

10/10 有夠讚

Aubrey

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful and clean inside. Rooms were very clean and super nice.
於 2024 年 3 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
Excellent to hear! Rooms are always clean, Team is always friendly, and the drinks are always great.

8/10 不錯哦

Larry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was a good stay but there is no reason to charge for parking
於 2024 年 3 月住了 1 晚
Sam Rollain GM 於 2024年5月7日回覆
I am glad you had an Excellent stay!

6/10 一般般

Brian

喜歡：整潔度和員工素質
Very dated
於 2024 年 3 月住了 1 晚
Sam Rollain GM 於 2024年3月25日回覆
Thank you for

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Sam Rollain GM 於 2024年3月25日回覆
Thank you, I hope we can get a 5 next time.

4/10 不太好

真實旅客

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad shower
Bath tub wouldnt drain, had to take quick showers. The sheets werent very clean and the hotel was a bit grimey. For the price, I would expect a nicer place to sleep.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月25日回覆
Thank you for sharing your experience. We appreciate your feedback.

8/10 不錯哦

HENRY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was great. Getting on and off the interstate was great. I didn't like the elevators locations.
於 2024 年 2 月住了 1 晚
Sam Rollain GM 於 2024年2月23日回覆
Thank you and see you soon.

8/10 不錯哦

Ivy

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質和設施服務
.
於 2024 年 2 月住了 1 晚
Sam Rollain GM 於 2024年2月23日回覆
Thank you for the rating. Come back again I know we can get a 5.

10/10 有夠讚

Diarra

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent
Sam Rollain GM 於 2024年2月23日回覆
Thank you for the Excellent rating!!!

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel all around
於 2023 年 12 月住了 3 晚
Front Office Manager 於 2024年1月24日回覆
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

10/10 有夠讚

greg

於 2023 年 7 月住了 2 晚
Front Office Manager 於 2024年1月24日回覆
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

10/10 有夠讚

Rolando

於 2024 年 1 月住了 3 晚
Front Office Manager 於 2024年1月24日回覆
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

2/10 很糟糕

Laurin

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sam Rollain GM 於 2024年1月8日回覆
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 很糟糕

Munib

於 2023 年 12 月住了 4 晚
Sam Rollain GM 於 2024年1月8日回覆
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 很糟糕

Munib

於 2023 年 12 月住了 4 晚
Sam Rollain GM 於 2024年1月8日回覆
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

10/10 有夠讚

Eldon

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2024年1月3日回覆
Thank you!

2/10 很糟糕

Scott

於 2023 年 12 月住了 1 晚
Front Office Manager 於 2024年1月24日回覆
Good morning Scott! I just wanted to reach out to you and see how we could have made your stay with us better? I apologize for your experience and I hope that you will let us know your experience. Thank you!

6/10 一般般

Avis

商務旅客
喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
Served the purpose. Needs to be updated. Not the cleanest. Pull out sofa was visibly soiled in both rooms. Had to be moved to another room due to fan malfunction. Customer service was good though.
於 2023 年 12 月住了 4 晚
Sam Rollain GM 於 2024年1月8日回覆
Thank you for your note. We will strive to better serve you next time.

10/10 有夠讚

Kasia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
Thank you for the rating!

10/10 有夠讚

Christie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay at the Double Tree
Hotel was amazing with excellent service, lovely accommodations and a very comfortable bed. We would definitely stay again.
於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
We would love to have you again. See you next time.

10/10 有夠讚

Haylee

於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
10 is Excellent! Thank you

10/10 有夠讚

Amy

於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2024年1月8日回覆
Thank you for the Excellent ratting!! See you next time.

6/10 一般般

Latosha

You pay your money to stay at the hotel. And turn around and have to pay to park your car on the property. Is Insane to me
於 2023 年 12 月住了 2 晚
Sam Rollain GM 於 2023年12月29日回覆
We do have convenient parking and as all area hotels, it has its price.

4/10 不太好

Zacharia

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Oversold and under delivered
Though the staff was overly friendly and helpful, the condition of the hotel and restaurant left a lot to be desired. The first room they put us in smelled terribly of marijuana. The second room we were put in though it didn’t smell of weed, had its own problems. The bathroom door wouldn’t shut all the way, the ceiling was peeling off outside the bathroom and the toilet paper holder was on the ground. 20% of the items on the restaurant menu were unavailable and overpriced. The food left a lot to be desired I did not even finish my dinner.
於 2023 年 12 月住了 2 晚
Sam Rollain GM 於 2023年12月29日回覆
Thank you for your feedback. We will use this to make ourselves better. Next time we will hopefully better serve you.

10/10 有夠讚

Scott

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome Hotel
Very nice staff. Restaurant had great food room was very nice and clean. Will definitely stay there again
於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
I think you're awesome too. Can't wait to see you again.

10/10 有夠讚

Jason

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the price and the Christmas decor. I did not like having to pay for parking. I have stayed here before and didn’t have to.
於 2023 年 12 月住了 2 晚
Sam Rollain GM 於 2023年12月29日回覆
Thank you for enjoying the Holiday decor. Our team works hard to make the hotel festive.

10/10 有夠讚

DeWandus

於 2023 年 12 月住了 3 晚
Sam Rollain GM 於 2023年12月29日回覆
What an Excellent number!

10/10 有夠讚

Sarah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant
於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
Excellent to hear. See you next time.

8/10 不錯哦

Hazel

於 2023 年 12 月住了 1 晚
Sam Rollain GM 於 2023年12月29日回覆
Thank you but I hope we can get a 5 next time.

10/10 有夠讚

Conner

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Sam Rollain GM 於 2023年12月4日回覆
Thank you for

6/10 一般般

Catherine

於 2023 年 11 月住了 1 晚
Sam Rollain GM 於 2023年11月20日回覆
Thank you for the rating.

6/10 一般般

Kellie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great night shift and room - poor morning shift
I loved the layout of the room itself and the front desk staff were great on check in. Pros: My mom forgot her toothbrush and I was able to get her a replacement for free-and it was not one of those cheap ones some hotels give you. The bartender was very nice and other staff we ran into were all great the night of check in. The shower water pressure was great and the room was very clean. Cons: it was very dark in the room, better lighting is needed. The tub was extremely slippery and my 73 year old mom almost fell while showering. The bedcomfort was so-so. On checkout, there were literally 3 luggage carts available for all the guests checking out and all were taken. We had a timeline and so couldn't wait more than ten minutes. I ended up having to hand carry a ton of luggage down to the front to check out. Then when I went to the desk to turn my keys in and stood there for over a minute, no one else in front of me, waiting for the staff to continue a conversation that had nothing to do with business. Then the woman behind the desk finally acknowledged I was standing there to say, it'll be a minute ma'am. Without making eye contact or giving me the chance to say a word. These last two things ruined my whole perception of the hotel.
於 2023 年 11 月住了 1 晚
Sam Rollain GM 於 2023年11月20日回覆
Thank you for your feedback. My apologies for the issues you experienced it is not anything we want to have happen. We will take this information and use it to make us better. I hope we will have a chance to serve you again.

6/10 一般般

Karuna

喜歡：員工素質和住宿環境和硬體
Place needs to be refreshed with fresh air. Felt suffocated due to missing fresh air
於 2023 年 11 月住了 1 晚
Sam Rollain GM 於 2023年11月9日回覆
Thank you for your feedback. We offer great AC and heating options.

8/10 不錯哦

eric

於 2023 年 11 月住了 3 晚
Sam Rollain GM 於 2023年12月4日回覆
Thank you for the rating.

10/10 有夠讚

Robert V Willeford

於 2023 年 10 月住了 2 晚
Sam Rollain GM 於 2023年11月20日回覆
Thank you for the Excellent rating.

10/10 有夠讚

Faye

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Sam Rollain GM 於 2023年10月30日回覆
Thank you for the 5. See you again soon.

10/10 有夠讚

Russell

喜歡：員工素質和住宿環境和硬體
Comfortable. Rooms are great
於 2023 年 10 月住了 2 晚
Sam Rollain GM 於 2023年10月24日回覆
Thank you for taking the time to give us the feedback. Hope to see you again soon.

4/10 不太好

Edward

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Dimly light rooms
Rooms where on the dado side. Maybe Doubletree could afford more lighting in the room. Bathroom was extremely dim. Bathtub was slippery. I slipped twice and almost fell out of the tub
於 2023 年 10 月住了 2 晚
Sam Rollain GM 於 2023年10月23日回覆
Not what we want for anyone. This information will make us better and thank you for sharing.

10/10 有夠讚

Rick

於 2023 年 10 月住了 1 晚
Sam Rollain GM 於 2023年11月20日回覆
Thank you for the Excellent rating!

6/10 一般般

Leroy

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Make over needed
Rooms need to be renovated and painted. Multiple cobwebs in the corners of the ceiling.
於 2023 年 10 月住了 1 晚
Sam Rollain GM 於 2023年10月23日回覆
Thank you for the feedback. We will use this to make ourselves better.