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塔努阿國際飯店 - CFC 認證的評分

4 out of 5
塔努阿國際飯店 - CFC 認證
Votualevu Road, Nadi Airport, Nadi

評論

8.2

非常好

10 分，有夠讚；903 則評論中有 304 則" "
8 分，不錯哦；903 則評論中有 385 則" "
6 分，一般般；903 則評論中有 146 則" "
4 分，不太好；903 則評論中有 48 則" "
2 分，很糟糕；903 則評論中有 20 則" "

8.2/10

整潔度

8.4/10

員工素質

8.4/10

設施服務

7.8/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

lingzis，china

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
服务员挺友好。
酒店设施方面：床有一些太软。 我喜欢硬一些的床。

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
离机场较近
酒店离机场较近，所以交通还算可以。只是酒店设施比较旧，连拖鞋什么都没有。

10/10 有夠讚

CJ

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常适合度假
酒店度假氛围很好，客房整洁舒适。工作人员热情友好，是一个值得推荐的度假村。

8/10 不錯哦

Jane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
比较喜欢
酒店的整体环境好；服务态度好；设施较齐全；但维护情况一般，如外廊的门没法开，原因是门外的纱窗坏了，我去reception要求立即修一下，他们答应了，可直到我走也没见到维修工去，我后来看了有的纱窗基本上全快掉了。清洁度还不够，如放置茶、咖啡的地方不够干净，我用清洁纸巾擦的边角处。卫生间很干净，毛巾也很干净（尽管我从来不用酒店提供的毛巾）。酒店位置靠近机场，比较方便，有飞机起落的噪声，我不太介意这个。令我非常满意的是酒店的乐队，每晚都有，唱的每一首歌曲我都喜欢，我每晚都会听到最后，乐手会送给我歌曲并致晚安，给不给小费随你，我没有给他们小费，他们一直都态度友好，直到我走时和他们握手告别··· 买东西不太方便，距离最近的超市有一公里多（因酒店的菜品青菜较少，也需买些水果）超市东西较贵。因该酒店经常举行国际会议，整体氛围好，此次我即遇到一国际组织会议在此召开，总体感觉还是不错的，下次我会考虑再住这家酒店。

6/10 一般般

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Weidong

喜歡：整潔度、員工素質和住宿環境和硬體
Good location
於 2024 年 4 月住了 1 晚
Silipa Savou 於 2024年4月29日回覆
Bula Vinaka,thank you for your feedback.Vinaka

2/10 很糟糕

CRAIG

不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年4月13日回覆
Bula Craig,Appreciate if you can send feedback of your stay.Vinaka

10/10 有夠讚

Gladys

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked 3 nights for my parents last year for their first time in Fiji, they loved the hotel. They had music and great food to enjoy from breakfast, lunch and dinner. My dad has a language barrier and has a hard time communicating in English, he wants me to book his stay here when he visits again because he enjoyed his last stay. Highly recommended, I booked 2 nights for my parents again for their layovers in Fiji and they can’t wait. Thank you for taking good care of your guests. Mahalo
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年3月31日回覆
Bula Vinaka,thank you for your Feedback. We looking forward to Welcoming your parents to our hotel.Vinaka

8/10 不錯哦

Suresh

喜歡：整潔度、員工素質和住宿環境和硬體
Over all it’s good.Friendly staff bit little bit expensive
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年3月24日回覆
Bula Vinaka Suresh,Thank you for your above feedback. Vinaka

4/10 不太好

Dave

不喜歡：整潔度
Room not clean properly, bathroom not cleaned and towels not changed. We were left with wet towels...The restaurant is just as bad. Order a pizza and wait an hour fourty minutes when No one else was in the restaurant...Breakfast time order fried eggs from the egg station to go with the Bacon and bakebeans for breakfast. Had to keep going back to the egg station 3 times asking about the eggs. Only get a smile and no reply..No eggs. Go to reception to complain about the room not being cleaned and also no eggs at breakfast. All i got as a reply was Oh. I asked for the manager and told he was out on site somewhere. I ask if he could contact me in our room and gave room number....other guest sitting in the lobby also agreed with me that the service was shocking..3 days still no contact from the manager and still towels not changed on our final night. I highly recommend that people DON'T book into the. Tanoa Hotel in Nadi because it's far from being anything higher than a 1 start Hotel.
於 2024 年 3 月住了 5 晚
Silipa Savou 於 2024年3月22日回覆
Bula Vinaka Dave,I hope this email finds you well. I wanted to reach out and address the complaint you recently brought to our attention. I am truly sorry that you had a negative experience with us and I understand how frustrating that must have been.Please know that we take feedback like this very seriously and are constantly working to improve our services. Your feedback will be shared with our team so we can ensure that this issue is addressed and not repeated in the future.Again, I apologize for any inconvenience this may have caused you.Thank you for bringing this to our attention and for giving us the opportunity to improve.Best regards,

8/10 不錯哦

Ken

喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年3月19日回覆
Bula,Appreciate if you can send feedback of your stay.Vinaka

8/10 不錯哦

Brenda

於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年4月6日回覆
Appreciate if you can send feedback of your stay.Vinaka.

10/10 有夠讚

Alex

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our family had a great experience using this hotel to wait for our flight home from Nadi. Wonderful and attentive staff. Very clean rooms! Airport shuttle was fast and efficient!
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年3月19日回覆
Bula Vinaka,Thank you for your below email. We appreciate your above feedback and will share this with our team.Vinaka

8/10 不錯哦

Brenda

於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年4月3日回覆
Bula Vinaka,Appreciate if you can send feedback of your stay.Vinaka

10/10 有夠讚

Jose

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All good.
於 2024 年 3 月住了 1 晚
Silipa Savou 於 2024年3月13日回覆
Thank you Jose.

8/10 不錯哦

Dinesh

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
When we booked our vacation we reserved a nice room. When we got there we were given a room that wasn’t very comfortable and nice. We were very happy when the manager changed our room. Thanks to everyone.
於 2024 年 3 月住了 3 晚
Silipa Savou 於 2024年3月10日回覆
Bula Vinaka Dinesh,Thank you for your below email. We appreciate your feedback and we glad that you like your room.Vinaka

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. Close to the airport. Friendly staff. Live music at the bar in the evening.
於 2024 年 2 月住了 1 晚
Silipa Savou 於 2024年2月18日回覆
Bula Vinaka Stephen,Thank you for your below email. We appreciate your feedback and looking forward to welcome you back.Vinaka

10/10 有夠讚

Nicole

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were extremely accomodating and helpful. Lovely quiet hotel to relax.
於 2024 年 1 月住了 4 晚
Silipa Savou 於 2024年2月6日回覆
Bula Vinaka,Thank you feedback. We glad that you enjoy your stay.Looking forward to welcome you back.Vinaka.

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place to stay away from the crowds. They could keep their beer a bit colder.
於 2024 年 1 月住了 4 晚
Silipa Savou 於 2024年2月4日回覆
Bula Vinaka Michael,Thank you for your feedback and we appreciate it. Will address the above issue for the respective department.Looking forward to welcome you back.Vinaka

8/10 不錯哦

Ron

喜歡：住宿環境和硬體
Staff was very nice. Great breakfast!
於 2024 年 1 月住了 1 晚
Maraia 於 2024年2月1日回覆
Thank you Ron for your feedback & will ensure this message is shared with the team. We look forward to your future stay with us here at Tanoa International Hotel

10/10 有夠讚

asipeli

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy with Hotels dislike Taxi service
We both love and enjoy the Hotel and its staff’s.We recommend a shower bar or nonslip shower floor mat. We don’t like Hotel Taxi very expensive their cost is more than double and in some cases triple because they don’t have meter like the outside Taxi.
於 2024 年 1 月住了 5 晚
Silipa Savou 於 2024年1月28日回覆
Bula Vinaka,Thank you for your feedback. We appreciate your feedback and will look into the taxi charges with the taxi company.Vinaka.

10/10 有夠讚

John，shoreview

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff very helpful. Two dinning options for lunch and dinner. Very open and does rain. Music at night.
於 2024 年 1 月住了 3 晚
Silipa Savou 於 2024年1月25日回覆
Bula Vinaka John,Thank you for your feedback. Looking forward to welcome again.Vinaka

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
Silipa Savou 於 2024年1月25日回覆
Bula Vinaka David,Appreciate if you can send your feedback.Vinaka

10/10 有夠讚

Connell

喜歡：整潔度和住宿環境和硬體
Quiet and private
於 2024 年 1 月住了 1 晚
Silipa 於 2024年1月17日回覆
Thank you for your feedback

10/10 有夠讚

Ronald Sangeeta

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were very good ... hoilday inn everyday hive their international customer 2 water bottles free it would be nice if tanoa can do the same.barman very. Nice. Food was incredibly good. Breakfast was tremendous. Lunch n dinner menu needs more otem
於 2024 年 1 月住了 2 晚
Silipa 於 2024年1月17日回覆
Bula Vinaka Ronal,thank you for feedback. We send your feedback to the management team for discussion.Vinaka

8/10 不錯哦

Kay

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had the air con issue on the first day, we were then shifted to another room on the day after. We really appreciated their quick action. The morning tea/buffet breakfast was very good and heaps of food. It would be perfect if the swimming pool is bigger. It’s also very close to the local grocery store and takeaways. We enjoyed our stay.
於 2023 年 12 月住了 2 晚
Maraia 於 2024年1月11日回覆
Thank you for your feedback & we are glad to read that you enjoyed your stay with us.We look forward in assisting & welcoming you back to Tanoa International Hotel in the near future.

10/10 有夠讚

Zaina

於 2024 年 1 月住了 3 晚
Maraia 於 2024年1月11日回覆
Bula Vinaka Zaina.We hope you enjoyed your stay with us. Do let us know if you have concern or queries that we can of an assistance with - Vinaka.

8/10 不錯哦

Jone

喜歡：整潔度、員工素質和住宿環境和硬體
Very convenient and class service with very friendly staff
於 2023 年 12 月住了 1 晚
Maraia 於 2024年1月11日回覆
Bula Vinaka & thank you for the feedback provided, Jone.Here's wishing you & your family a wonderful year of 2024 & we look forward in welcoming you back to our property in the near future.

4/10 不太好

Leen，Hamilton

於 2023 年 12 月住了 2 晚
Silipa Savou 於 2024年1月25日回覆
Bula Vinaka,Appreciate if you can send feedback of your stay.Vinaka

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Silipa Savou 於 2024年1月8日回覆
Bula Vinaka,Appreciate if you can send feedback for your stay.Vinaka.

10/10 有夠讚

Gladys

於 2023 年 12 月住了 3 晚
Silipa Savou 於 2024年1月25日回覆
Bula Vinaka,Appreciate if you can send feedback of your stay.Vinaka.

8/10 不錯哦

Sheldon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Silipa Savou 於 2024年1月8日回覆
Bula Vinaka,Appreciate if you can send feedback for your stay.Vinaka.

8/10 不錯哦

Maria Carolina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Silipa 於 2024年1月8日回覆
Bula Vinaka,Appreciate if you can send feedback for your stay.Vinaka.

8/10 不錯哦

Allison

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very welcoming and helpful, shuttle to the airport is great
於 2023 年 12 月住了 1 晚
Silipa Savou 於 2023年12月23日回覆
Bula Vinaka Allison,Thank you for your feedback. We glad that you enjoyed your stay and looking forward to welcome you back.Vinaka.

10/10 有夠讚

DEBORAH，Hubert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The afternoon staff was very helpful and getting us checked in. They went the extra step to make sure we knew where the dining facilities were as well as the gift shop.
於 2023 年 11 月住了 1 晚
Silipa Savou 於 2023年12月23日回覆
Bula Vinaka Deborah,thank you for your feedback. We glad that you enjoy your stay. Looking forward to welcome.On behalf of the Tanoa International Family, we wish you a merry Christmas and a happy new year.Vinaka

10/10 有夠讚

Evgeny

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good fresh conditions
於 2023 年 12 月住了 1 晚
Silipa Savou 於 2023年12月23日回覆
Bula Vinaka,Thank you for your feedback. On behalf of the Tanoa International Family, we wish you and your loved ones a merry Christmas and a happy new year.Vinaka

10/10 有夠讚

Nazil

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
waiting for my netx vacation trip love it
於 2023 年 12 月住了 1 晚
Maraia 於 2023年12月15日回覆
Vinaka Nazil! We look forward to your future stay & here's wishing you and your family a Safe & Wonderful Festive Season!

8/10 不錯哦

Krishan

Provide shower curtain in bathroom
於 2023 年 12 月住了 1 晚
Maraia 於 2023年12月11日回覆
Bula Krishan - thank you for feedback; may we please have the room number that you stayed in.

10/10 有夠讚

Lynn

於 2023 年 11 月住了 1 晚
Maraia 於 2023年12月1日回覆
Thank you for choosing Tanoa International Hotel as your accommodation venue. Here's wishing you & your family a joyous Festive Season

6/10 一般般

Kale

於 2023 年 11 月住了 3 晚
Maraia 於 2023年12月1日回覆
Thank you for choosing Tanoa International Hotel as your accommodation venue. Here's wishing you & your family a joyous Festive Season

8/10 不錯哦

Jill

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed the music thanks Staff at desk very helpful
於 2023 年 10 月住了 1 晚
Silipa Savou 於 2023年11月5日回覆
Bula Jill,thank you for your feedback.Vinaka

4/10 不太好

Dwayne

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
dirty, old would not stay here again and will not be recommending to friends and family
於 2023 年 10 月住了 2 晚
Maraia 於 2023年10月31日回覆
Bula Dwayne,Thank you for your message and in which we also apologize on the inconvenient caused. Received feedback has been shared with the Management Team for reviewing reference.

8/10 不錯哦

Megeurditch

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 9 晚
Silipa Savou 於 2023年10月21日回覆
Bula Vinaka,Please send in feedback of your stay.Vinaka.

10/10 有夠讚

Cameron

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was the most amazing stay we’ve had. We enjoyed the relaxation that Fiji bought on our honeymoon. The staff are amazing and very friendly and welcoming. Would highly highly recommend this place to anyone travelling to Fiji.
於 2023 年 10 月住了 10 晚
Maraia 於 2023年10月20日回覆
Bula Cameron - thank you for choosing Tanoa International Hotel and we will share this feedback with our team.Look forward to both your return to sunny Fiji soon

10/10 有夠讚

Nishant

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property, close to plenty of local shopping areas. Very clean and comfortable rooms. And a group of staff that were absolutely amazing
於 2023 年 10 月住了 3 晚
Maraia 於 2023年10月17日回覆
Bula Vinaka Nishant, Thank you for your feedback and will share this message with our team. Blessed day to you. Vinaka

6/10 一般般

Arshad

親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Staff were very nice and helpful. Only had a problem with the bathroom where the shower was leaking into the main bedroom which was annoying had to get extra towels where sometimes we wouldn’t get enough. I had to call everyday to reception to get this fixed but wasn’t dealt with.
於 2023 年 9 月住了 5 晚
Silipa Savou 於 2023年10月18日回覆
Bula Vinaka Arshad,Thank you for your below email. Will send your feedback to our managers for review and improving of service on the respective department.Vinaka

4/10 不太好

Letitia

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
I was put in a room that was two doors down from renovations that were very loud and noisy. I don’t understand why they would put guests. They drilled all afternoon and were back at it early in the morning
於 2023 年 10 月住了 1 晚
Maraia 於 2023年10月16日回覆
Bula Letitia,Thank you for your feedback and we sincerely apologize for the inconvenient caused. May you please provide us with the following details so to assist us better investigate on further on this issue. Full name that your booking was reserved under Travel Dates Room # that you stayed

10/10 有夠讚

Jose

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
People are nice
於 2023 年 10 月住了 2 晚
Silipa Savou 於 2023年10月14日回覆
Bula Jose,Thank you for your feedback. Will share this with our team.Vinaka

10/10 有夠讚

Melissa

於 2023 年 10 月住了 3 晚
Silipa Savou 於 2023年11月5日回覆
Bula Vinaka,Please send in your feedback.Vinaka.