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孟買約胡海灘諾富特飯店的評分

5 out of 5
孟買約胡海灘諾富特飯店
Balraj Sahani Marg, Juhu Beach, Mumbai, Maharashtra

評論

7.0

不錯哦

10 分，有夠讚；773 則評論中有 184 則" "
8 分，不錯哦；773 則評論中有 236 則" "
6 分，一般般；773 則評論中有 173 則" "
4 分，不太好；773 則評論中有 103 則" "
2 分，很糟糕；773 則評論中有 77 則" "

7.4/10

整潔度

7.4/10

員工素質

7.2/10

設施服務

6.8/10

住宿環境和硬體

7.2/10

環保程度

評論

4/10 不太好

Jianrong

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Experience is very poor
Many facilities are broken Bad service
於 2018 年 6 月住了 1 晚
Manish Dayya 於 2018年6月18日回覆
Dear Jianrong, Namaste from Novotel Mumbai Juhu Beach! We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to post a review about your experience. I am disappointed to read that you didn’t enjoy your stay with us. Please accept my sincere apologies for any challenges you encountered in our hotel. Please be assured that your feedback is being looked into and appropriate action is taken to prevent any guests being similarly inconvenienced in the future. However, I would also like to take this opportunity to inform you that, we are taking measures to upgrade our rooms and have already initiated this job. I hope you will not let this incident mar your perception of our service standards and will give us another opportunity to serve you again. Warm Regards, Manish Dayya General Manager

8/10 不錯哦

I TA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
C/P值不錯
很不錯的酒店！
General Manager 於 2017年1月14日回覆
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thank you for taking the time to rate Novotel Mumbai Juhu Beach. Look forward to welcome you back to the property. Warm Regards, Manish Dayya General Manager

4/10 不太好

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店清潔維修的很差，房間，梯廳，都很髒 WIFI 訊號不佳，有些房間都沒有訊號 三部電梯，其中一部壞掉，維修已經10個月以上，都沒修好。

6/10 一般般

真實旅客

喜歡：員工素質和住宿環境和硬體
Good HOTEL to stay in Mumbai.
Staff are helpful, great buffet breakfast is provided.
General Manager 於 2017年1月14日回覆
Dear Guest, Namaste from Novotel Mumbai Juhu Beach! Thanks you for rating Novotel Mumbai Juhu Beach. I'm glad to read that you had a pleasant stay at the hotel. Look forward to welcome you back to the property very soon. Warm Regards, Sachin Maheshwary Executive Assistant Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
above average
Good hotel with kind staff and clean room

8/10 不錯哦

Sharmil

喜歡：整潔度
Overall a decent property. Right on the beach.
於 2024 年 4 月住了 6 晚
. 於 2024年4月29日回覆
Dear Mr.Sharmil,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Holger Joachim Horst

喜歡：整潔度、設施服務和住宿環境和硬體
Very friendly and helpfull persons working there. It is clean. But I did not like a precharge at check in from my credit card: 50.000 ind. rupees (almost 600 Euro). So I decided not to eat there and went to good restuarants not far away from the hotel. I was was very disappointed about this precharge even if I do not have to pay it finally. But all in all it was a good time at that hotel!
於 2024 年 4 月住了 11 晚
. 於 2024年4月21日回覆
Dear Mr.Holger,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Rohit

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The whole of 4th floor smells of damp. you can see staines all over the carpet. very bad smell due to damp. can see painting coming off the walls. this is a max 3 star property.
於 2024 年 3 月住了 7 晚
. 於 2024年4月3日回覆
Dear Mr.Rohit,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Prashant

於 2024 年 2 月住了 2 晚
. 於 2024年3月21日回覆
Dear Mr.Prashant,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

ateendra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Felt exclusive, right next to beach, overall vibe was great.
於 2024 年 3 月住了 2 晚
. 於 2024年3月21日回覆
Dear Mr.Ateendra,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Jon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed a great stay here for one night following my flight out. The food and dessert table was incredible, the staff was very friendly and helpful, and the shuttle to the airport was easy and at a great value. Highly recommended!
於 2024 年 2 月住了 1 晚
. 於 2024年3月7日回覆
Dear Mr.Jon,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Shaneabbas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful staff and very friendly front desk
於 2024 年 2 月住了 6 晚
. 於 2024年3月5日回覆
Dear Mr.Shaneabbas,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

KHILNA

親子旅遊
It could have been better, we stayed as a family and unfortunately the staff whether it was the front desk or room service was really lagging behind. I personally feel the standards have dropped since the last time I was there, either the hotel is understaffed or they’re not well trained and efficient. Every little thing that we required in the room would come after almost 7-8 calls persistently made to the room service or front desk. Hotel management can definitely do better.
於 2024 年 2 月住了 6 晚
. 於 2024年3月2日回覆
Dear Mr.Khilna,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Kinjal，Leicester

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
. 於 2024年3月2日回覆
Dear Ms.Kinjal,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Jenis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice location and friendly staff..
於 2024 年 2 月住了 2 晚
. 於 2024年2月26日回覆
Dear Ms.Jenis,Namaste from Novotel Mumbai Juhu Beach.It is a pleasure to receive such a delightful rating. We appreciate your encouragement towards our team and look forward to seeing you soon.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 不太好

jignesh

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is not maintained. The soap dispensers in the reception washroom are broken and only 1 works. The room cupboard doors are fragile and hanging on the hinges. The duvet covers are torn and on complianing got another one which was also torn.
於 2024 年 2 月住了 2 晚
. 於 2024年2月21日回覆
Dear Mr,Jignesh,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Aasiya

情侶出遊
The Staff at the Restaurant were Courteous and helpful. Front Desk was Disaster and Rude. I even complained GM Vishal Gupta no use. Very Disappointed.
於 2024 年 2 月住了 5 晚
. 於 2024年2月17日回覆
Dear Ms.Patel,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

Gul，SAVANNAH

於 2024 年 1 月住了 9 晚
. 於 2024年3月21日回覆
Dear Ms.Gul,Namaste from Novotel Mumbai Juhu Beach. Thank you for taking the time to share details of your experience at our hotel/ your feedback. We understand from your rating that your experience was not up to expectation and we would like to connect with you to note your concerns and make improvements. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Hassanali

不喜歡：員工素質和住宿環境和硬體
於 2024 年 1 月住了 9 晚
. 於 2024年2月11日回覆
Dear Mr.Hassanali,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Harshvadan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very good when it came to serving in particular the housekeeping staff by the names of Prajwal and Nilesh and in the dining area i would mention the name of Deep.
於 2024 年 1 月住了 10 晚
. 於 2024年2月11日回覆
Dear Mr.Harshvadan,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Thank you for remembering Prajwal, Nilesh & Deep.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Dipti

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和客房舒適度
於 2024 年 1 月住了 2 晚
. 於 2024年2月11日回覆
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

Rhianna

情侶出遊
喜歡：整潔度
不喜歡：員工素質
.
. 於 2024年1月30日回覆
Dear Ms.Rhianna,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Dipti

於 2024 年 1 月住了 1 晚
. 於 2024年1月30日回覆
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
Good facilities but lacking attention to detail
Improvement areas: -Due to the orientation of the building, majority of rooms offer only partial view of ocean. Website should be described as such. -The location of the hotel is situated in a nice part of mumbai along the beach, however the customer service given needs to match for it to be a 5*. -Staff is slow on responding to requests. Such as room not being ready after check-in time, lack of awareness on timely dealings with luggage or breakfast when catching an early flight etc. -Beach access is useful, however the system with the gate is not efficient. The guard may not always hear you and delayed reentry to the property may be expected. It seems as though the ratio of staff needs to increase to cope with the demand and high guest numbers. Good: -Prime location on Juhu beach, with good facilities like Spa on site. -Outdoor pool area is nice to sit and enjoy the view. -The hotel seem to be interested in actioning any feedback received.
於 2024 年 1 月住了 3 晚
. 於 2024年1月30日回覆
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

MAFAT

於 2024 年 1 月住了 3 晚
. 於 2024年1月30日回覆
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Dipti

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great
於 2023 年 12 月住了 3 晚
. 於 2024年1月30日回覆
Dear Ms.Dipti,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 不太好

Gautam

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
My booked room was given to someone else and I had to wait till 9 am in lobby to check in. Although I had notified hotel about my late arrival in the night. The reservations and front desk is terrible. During wedding season December the hotel is congested and pool is blocked
於 2023 年 12 月住了 3 晚
. 於 2024年1月30日回覆
Dear Mr.Gautam,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 不太好

gurpreet

親子旅遊
不喜歡：住宿環境和硬體
I booked a ocean view and payed fully before landed and going to the hotel, after arriving I was told the room is not available which was quite upsetting because it was paid and how do you know hold off a expensive room? they ended up giving me a lowgrade twin beds room with my daughter with parking view and told me they will move us tomorrow, next day I went and asked and they said we r moving you and they end us moving me into a smaller room with pool view just to end the conversation. I spent alost 700$ usd dollars for three nights and I did not get the same room I purchased.
於 2023 年 12 月住了 3 晚
. 於 2024年1月30日回覆
Dear Ms.Gurpreet,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Skarlyn

於 2023 年 12 月住了 1 晚
. 於 2024年1月30日回覆
Dear Ms.Skarlyn,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

Brett

團體旅遊
不喜歡：整潔度和住宿環境和硬體
I will book some place else next time.
When I arrived my room was not ready. I had paid for a day in advance so to hold my room and make sure I could get an early check in because I was arriving at 4:30am. When I arrived they told me that the room I had paid for was not available and that they could get me into a different room for the evening. I just needed to sleep for a few hours. I was exhausted. Not to sound pretentious but I had booked a king size bed for my stay and when I arrived to the replacement room it was not the queen size bed the front desk person told me it was two twin size beds he then told me to quote " Push them together " and that this was an upgrade to what I had purchased. THIS WAS NOT AN UPGRADE! I'm very disappointed on customer service! I was transferred to the correct room the following day. But........when booking through hotels.com and having multiple emails with the hotel prior......why am I paying for two nights to make sure I had the correct room when I was given something else. I would defiantly stay some place else if I was to do this again. There are too many options and this place needs to train their front desk to do a better job.
於 2023 年 12 月住了 6 晚
. 於 2024年1月30日回覆
Dear Mr.Brett,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Vikram

喜歡：整潔度、員工素質和住宿環境和硬體
Room was not ready when we arrived at 330pm Fridge did not work. Great view, good rooms, helpful staff
於 2023 年 12 月住了 2 晚
. 於 2024年1月30日回覆
Dear Mr.Vikram,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Rahul

不喜歡：整潔度、員工素質和住宿環境和硬體
Worst Hotel I have stayed, the rooms are filthy, bedsheets are stained, cockroaches everywhere. Food is subpar at best.
於 2023 年 12 月住了 7 晚
. 於 2024年1月30日回覆
Dear Mr.Rahul,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Sunit

家庭旅遊
喜歡：整潔度和設施服務
於 2023 年 12 月住了 8 晚
. 於 2024年1月30日回覆
Dear Mr.Sunit,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. Please do not hesitate to reach our team on H6926-FO@accor.com for any assistance. We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

Maneesh

家庭旅遊
喜歡：員工素質
不喜歡：設施服務
Overall we had a very pleasant stay. However, it is a dated property and you can tell from the wear and tear. The room service is very patchy, like the for the 3 or us in the room, one day there was only one bath towel, while other days there were 3 but one one hand towel. The staff however, are amazing, super helpful, and on it. Dakshita from the cafe on the ground floor was exceptionally sweet to my daughter and we had a great time in that cafe thanks to her. Great location, and conveniently near everything we had planned.
於 2023 年 11 月住了 6 晚

2/10 很糟糕

VASANT

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was always rude and unhelpful. They seemed to be irritated in general. The breakfast was so understaffed. I asked for coffee 4 times when I finally got up to make my own coffee at the coffee machine. Also I got delivered someone else's dosa and then got 2 more delivered to my table. There is lack of training for all breakfast staff and very poor attitude at front desk. And to think I stayed there for 7 nights. It never got better any of the days that I had to deal with either department.
於 2023 年 11 月住了 7 晚

10/10 有夠讚

Anjana

於 2023 年 11 月住了 4 晚
. 於 2024年1月30日回覆
Dear Ms.Anjana,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

SEIJI

於 2023 年 11 月住了 5 晚
. 於 2024年1月30日回覆
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Benjamin

於 2023 年 11 月住了 4 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel in Mumbai
Room lovely, staff and service excellent… disappointed with quality of food at breakfast. Didn’t feel fresh and too fried and soaked in spice
於 2023 年 11 月住了 3 晚
. 於 2023年11月19日回覆
Dear Sir / Maam,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room. Your feedback with regard to the food at breakfast has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. May we request you to kindly let us know a convenient time to reach you to understand any other concerns that you may have. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Reshma

喜歡：設施服務
Great service and help
於 2023 年 10 月住了 1 晚
Vishal Gupta 於 2023年11月10日回覆
Dear Ms.Reshma,Namaste from Novotel Mumbai Juhu Beach.Many thanks for your rating. We are delighted to know you enjoyed your experience at our hotel. We look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

neha

不喜歡：整潔度、員工素質和住宿環境和硬體
Power went off couple time and leakage of water
於 2023 年 10 月住了 4 晚
. 於 2023年11月4日回覆
Dear Ms.Neha,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 不太好

Kevin，Overland Park

於 2023 年 10 月住了 1 晚

8/10 不錯哦

Kirit

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Great hotel but lacked service.Food n drink pricey
Fantastic hotel and great location, right on Juhu beach. Room was fine with a great view over looking the sea. The only down side was the service at breakfast. On one occasion we asked for coffee 3 times and it didn't arrive. Only when we raised our concerns and said we would be complaining that it arrived. Almost on all occasions there were no serviettes at breakfast, till we asked. Food and drinks at the hotel are very expensive which led us to eat out more than we would have wanted.
於 2023 年 10 月住了 4 晚
GM 於 2023年11月1日回覆
Dear Kirit,Namaste from Novotel Mumbai Juhu Beach. We appreciate you taking the time to share your feedback with us. We are glad you enjoyed the view from the room/ dining experience. Your feedback with regard to the breakfast service and staff attention has been noted and is being looked into by the concerned teams. Please be assured that appropriate measures are being put in place. We look forward to welcoming you again and trust you will have a better experience. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Aislinn

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Location.
Great location on the beach. I was upgraded to a suite which was amazing. Clean and comfortable hotel.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月1日回覆
Dear Aislinn,Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Kahn

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Not much. This place does not look like it looks in the pictures. Was sold a spa treatment package only to have construction going on throughout the treatments. Showed hotel staff that this isn’t the hotel I paid for judging by the pictures to which they dismissed me. Happy to pay if I receive what the pictures portray but it simply isn’t. Only one of the hotel restaurants is open and charge $10 nzd for a can of soda. The nicest staff here are the security out the front. Please don’t stay here off the pictures provided. There is construction going on everywhere and I would expect hotel prices for soda but $10nzd is a joke.
於 2023 年 10 月住了 9 晚
GM 於 2023年10月11日回覆
Dear Kahn,Namaste from Novotel Mumbai, Juhu Beach.We appreciate you taking the time to share your feedback with us and sincerely apologize for the inconvenience caused during your stay. Your concerns have been duly noted and the necessary improvements are being looked into. We would like to assure you that this is no way a reflection of our standard and service. We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

8/10 不錯哦

Priya，Fresh Meadows

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was extremely accommodating and friendly. Praful, Aman, Rupali, Naziya, and the rest of the staff was super nice. Hospitality is top notch! The mattress I slept on was so hard that it caused me terrible back pain, however, Praful and Aman both made sure they took care of the matter as quickly as possible. Thank you everyone for a great experience!
於 2023 年 9 月住了 5 晚
GM 於 2023年11月1日回覆
Dear Priya,Namaste from Novotel Mumbai Juhu Beach. Your words of appreciation have truly brought a smile to all our faces. It is a delight to receive such a positive review. We are glad to know you had a wonderful experience at our hotel and enjoyed the ocean view, our service and your dining experiences. Thank you for remembering Praful, Aman, Rupali and Naziya. Your kind words have been conveyed to them and they are touched by your gratitude. It is indeed our pleasure to have had you stay with us and we look forward to welcoming you in the near future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

2/10 很糟糕

Fatima

情侶出遊
This was the worse decision my husband and I made! We arrived at 230am after a 19 hour flight, our room on reservation stayed non smoking and check in time is 3pm. Our room wasn’t ready when we arrived and we were told to wait another 40 mins to get in. We moved into our room, it was a smoking floor, when I selected non smoking due to my allergies. They then shifted us to another floor and the bed sheets had human hair all over and the bathroom floor, we had them come and re clean and by this time it is 3:45am. The restaurants and pool outdoor area is fully under construction and noisy. The staff members are very rude and not helpful. I also booked a couples massage and had the worse experience! They almost twisted my ankle due to their inexperience. The woman who massages me, ended up stabbing me with her nails in my arm, to the point I have internal bleeding and I let the hotel know and they never cared or called back like they promised. We spoke to a gentleman name shivam and he is horrible! I have pictures of my arm and my complaint went ignored. I wouldn’t stay at this hotel again if it was free. ITS DIRTY! BAD CUSTOMER SERVICE!
於 2023 年 9 月住了 4 晚
GM 於 2023年9月18日回覆
Dear Ms.Fatima,We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team did attend to fix the same and offered room change to upgraded room on premier floor which was refused from your end hence we offered Complimentary breakfast & lounge access to compensate for the inconvenience caused.Spa concern was highlighted to Spa team and that you were not happy with the message and they did spoke to you on this.. We would like to assure you that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We look forward to welcoming you in future and trust you will allow us the opportunity to serve you. Once again, we deeply regret that your stay was not as per expectation and would like to assure you of a memorable experience on your subsequent visits to our hotel. Please be assured that this is no way a reflection of our standard and serviceWe trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

10/10 有夠讚

Catherine

於 2023 年 8 月住了 1 晚
GM 於 2023年8月30日回覆
Dear Catherine,Namaste from Novotel Mumbai Juhu Beach.Thank you for taking the time to share your experience with us. Our team is elated to read your wonderful message and are glad to hear you enjoyed you time at our hotel. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service.It is our pleasure to serve you and we look forward to welcoming you again.Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

6/10 一般般

Mohamed

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Terrible service at front desk. All they do is talking among themselves and not working with customer
於 2023 年 8 月住了 2 晚
Vishal Gupta 於 2023年8月18日回覆
Dear Mohamed,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach

4/10 不太好

Mohamed

於 2023 年 8 月住了 1 晚
Vishal Gupta 於 2023年8月18日回覆
Dear Mohamed,Namaste from Novotel Mumbai Juhu Beach. We are sorry to hear that your stay with us was a disappointing experience. We sincerely apologize for the lapse on our part in making your stay a memorable one. We would like to inform you that all your concerns have been duly noted and our team is looking into the same and making the necessary improvement. Please be assured that this is no way a reflection of our standard and service. May we request you to kindly let us know a convenient time to connect with you to understand any other concerns that you may have.We trust your experience will not mar your image of our hotel and we do hope you will allow us the opportunity to serve you in future. Warm Regards, Vishal GuptaGeneral ManagerNovotel Mumbai Juhu Beach