Everything is good except the broken mattresses they are providing on the bed.
Staff are very polite. Very much accessible to US Consulate.
Satya Sreekanth
於 2024 年 3 月住了 3 晚
6/10 一般般
Raghvir
2024年1月12日
喜歡:住宿環境和硬體和客房舒適度
Raghvir
於 2024 年 1 月住了 2 晚
10/10 有夠讚
Harmanbir
2024年1月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Harmanbir
於 2024 年 1 月住了 3 晚
6/10 一般般
Abdul
2023年8月29日
不喜歡:整潔度和住宿環境和硬體
Abdul
於 2023 年 8 月住了 5 晚
4/10 不太好
Sarvesh,Scranton
2023年8月21日
不喜歡:整潔度和住宿環境和硬體
Sarvesh
於 2023 年 7 月住了 2 晚
4/10 不太好
Sangeeta
商務旅客, 家庭旅遊
2023年8月7日
不喜歡:員工素質和住宿環境和硬體
Stayed 3 nights, 2 rooms (501, 505) for four. Would not book this hotel again. Overall, level of service is far below average.
Leakage of rain water into the room. Crude fix by the hotel; put a towel to absorb water. The leakage was quite troublesome. I had parents with me who are in the 80s. I think I was very lucky that I slipped and not them. A manager promised to get back to us on what they would do on leakage – discount, compensation, room change etc. but never called us about any next steps. Hotel staff initially promised to move us to a different room but backed out of that promise later. Slow shower drain. No hook to hang clothes in shower. Bathroom door was broken and did not close completely. No closet in the room. Room is not soundproof; Lot of noise from outside the hotel due to traffic. Liquid hand soap was not refilled despite a request. Thermostat not functioned properly. TV broke down; was repaired upon request. Room key was not working on 2nd day. Were told that the key had been fixed but it did not work. Took 4-5 attempts before they were able to make the room key work again. Staff is not responsive. We were promised several times “I’ll call back in 10 mins” but nobody would come and call. Tea bags in the room were lying loose (unhygienic). No spoons, hand towels provided.
Positives: Proximity to US Consulate; housekeeping staff courteous but not fully knowledgeable and not well-trained; allowed to eat in the room food delivered from outside.