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基亞歐拉茉莉雅海灘度假村索菲特飯店的評分

5 out of 5
基亞歐拉茉莉雅海灘度假村索菲特飯店
Bp 28 Maharepa, Moorea-Maiao, Windward Islands

評論

9.0

太棒了

10 分，有夠讚；489 則評論中有 321 則" "
8 分，不錯哦；489 則評論中有 99 則" "
6 分，一般般；489 則評論中有 44 則" "
4 分，不太好；489 則評論中有 9 則" "
2 分，很糟糕；489 則評論中有 16 則" "

9.4/10

整潔度

9.0/10

員工素質

9.2/10

設施服務

9.0/10

住宿環境和硬體

9.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
didier 於 2014年11月1日回覆
Thank you, Best regards, Mr Olivier de Ronseray Area General Manager

4/10 不太好

Stephen，Portola Valley

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
This hotel is very expensive given that it is in real need of significant renovation. There is evidence of lots of wear and tear in the rooms, and walkways. The staff are very friendly, but some waiters seemed untrained. Bar food, beach food and drinks were very highly priced. Beach food was horrid. The beach is only part sandy with lots of broken and sharp coral, so you need beach shoes. The pool looked very tired and dirty and seemed little used. Overall the hotel had a very run down feel. We also stayed at the Hilton on the main island, and Bora Bora by Pearl resorts, both of which put this hotel into very sharp contrast.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Nickina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property, just beautiful views. Over Water Bungalow well worth the money as is half board.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

manus

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The online photos give you an accurate picture of this property. A unique, immaculately clean and well-maintained property. Self contained with wonderful snorkeling, kayaking and other water activities. We didn’t stay in one of the over-the-water huts; instead we had a hut on shore with identical facilities only feet away from the water’s edge. The staff were most eager to please, very friendly and helpful. Moorea is absolutely beautiful and we had a wonderful stay.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Cristina

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Josephine

情侶出遊
喜歡：設施服務和住宿環境和硬體
Wonderful stay. The staff was so kind and accommodating and the snorkeling was world class. Expensive but worth it.
於 2024 年 4 月住了 2 晚
The management 於 2024年4月25日回覆
Dear Josephine, We thank you for your nice message after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are delighted that enjoy your moment with us and hope to welcome you in our paradise.With best regards,

10/10 有夠讚

Paul，Valencia

於 2024 年 4 月住了 5 晚

10/10 有夠讚

Francois

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Ce que nous retenons c’est le sourire des employés et leur désir de nous rendre service.
於 2024 年 4 月住了 3 晚
La Direction 於 2024年4月17日回覆
Cher François,Un grand maururu pour votre commentaire suite à votre séjour au Sofitel Kia Ora Moorea Beach Resort.Nous partagerons vos compliments avec toutes nos équipes ; votre satisfaction est la meilleure des récompenses.Nous espérons avoir le plaisir de vous accueillir, à nouveau, dans notre petit coin de paradis.Sincères salutations.

10/10 有夠讚

Natalya

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked an overwater bungalow and oh boy we weren’t disappointed. Jumping into the water from the room, we ended up in one of the best (if not the best) snorkeling locations we’ve ever been to. Moray eels, spotted rays, wrasses of all sizes and colors, parrot fish, etc. Incredible. On top of the tasteful and detailed service we received, we took advantage of the half board option for a delicious no compromise 3-course dinner and incredible buffet breakfast. We also leveraged our (free) Accor club membership to get two drinks passes, which covered soft drinks during the day, and alcoholic beverages 4:30-6:30pm. We enjoyed those in the bar overlooking the lagoon at sunset. Cannot recommend this place more for a luxurious romantic getaway.
於 2024 年 4 月住了 1 晚
The management 於 2024年4月16日回覆
Dear Natalya,We thank you so much for your nice comments after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are delighted that you enjoy your moment with us and our team and hope that you will keep nice memories of our trip in Moorea;See you soon in our paradiseWith warm regards,

6/10 一般般

Joe

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Resort wants you to spend every nickel you have at the resort. I have stayed at the resort 5 times. The resort used to loan bikes to guests. Not any more. The Resort's staff has been directed to make raising revenue from guests a much higher priority than guest satisfaction.
於 2024 年 3 月住了 6 晚
The management 於 2024年4月3日回覆
Dear Joe,We are sincerely sorry that you felt this way. Our teams are there to meet your needs and please you. We hope that you will maintain confidence in our brand and that we will have the pleasure of welcoming you againWith best regards,

10/10 有夠讚

Julien

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place, great staff. Only drawback is that one needs to take expensive taxi to do anything outside resort.
於 2024 年 3 月住了 4 晚
The management 於 2024年4月9日回覆
Dear Julien,We thank you for your nice comments after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy that you have a great stay with us and hope to welcome you again in our resort.With best regards,

10/10 有夠讚

Claire

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had such a beautiful stay here! The grounds are gorgeous and the over water bungalow was incredible. The food was overpriced and not always the best but ultimately the experience was what we’d hoped for on our honeymoon. We appreciated having access to the snorkeling gear without an extra charge.
於 2024 年 3 月住了 3 晚
The management 於 2024年4月2日回覆
Dear Claire,We thank you for your nice review after your stay at the Sofitel Kia Ora Moorea Beach Resort. We will share your remarks, always constructives for our team, to improve the quality of our services.We hope to welcome you again in our paradise.With warm regards,

10/10 有夠讚

Nataly

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Diana

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The water bungalow is amazing, bathroom and bedroom & living area with day bed and deskroom are all spacious. Large AC and ceiling fan, mini fridge, iron and board, and great in room coffee machine and tea selection. The buffet breakfast is incredible, such a large variety of everything imaginable in addition to personal omelettes. It is worth paying for if not included in your package because you can fill up until 10am and then you don’t need lunch😉 The only area in my opinion that needs to improve is the lack of service at the nautical center!! The young people working there do NOT help with putting any of the heavy kayaks or SUPs into the water for you. Nor do they help drag the heavy equipment up onto the beach when you’re done. I’m shocked that management isn’t aware of this. Everyone at the hotel works very hard for their guests, EXCEPT the nautical people who have very little to do all day long- shame on you!!!! Hire new people who care,have initiative and are helpful!!!
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Scott

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exemplary hospitality, amenities, and service. The clarity of the water for snorkeling is incredible. Great bedding and pillows. Highly recommend.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

10/10 有夠讚

David

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We wanted to experience a “bucket list “ overwater bungalow, where the Sofitel was a great choice. We were in unit 110, which had the sunrise each morning over Tahiti in the distance — absolutely stunning! The daily breakfast was excellent, with the omelette chef being a unique personality. We snorkeled off our bungalow each day where the multitude of fish species were a delight. Maihere at the concierge desk took special care to the details, getting our A/C adjusted and Tahitian Dinner Show tickets. A relaxing four days in Moorea, with fond memories to take away.

8/10 不錯哦

Paul，renton

於 2024 年 2 月住了 1 晚
The management 於 2024年4月2日回覆
Dear Paul,we thank you for your 4/5, we hope you have a nice stay with us.We hope to welcome you again in our paradise.With best regards,

6/10 一般般

Kathy

情侶出遊
不喜歡：住宿環境和硬體
Great location as it’s in a reef and the snorkeling is fabulous . Nice staff ( mostly) The food was pretty terrible and we went off site most nights - very overpriced and not very good. The massages were just average and the rooms were very dark and need an upgrade . If you don’t care about food the location was amazing
於 2024 年 2 月住了 5 晚

10/10 有夠讚

Judith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay there. The staff was wonderful, food was excellent, resort was clean and well maintained. Can't think of any improvements. We'll be back!
於 2024 年 2 月住了 5 晚
The management 於 2024年2月12日回覆
Dear Judith,We thank you for your nice comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy that you have a good stay with us and hope to have the pleasure to welcome you again in our paradise.With warm regards,

10/10 有夠讚

Devi M

於 2024 年 1 月住了 2 晚
The management 於 2024年4月2日回覆
Dear Devi M,We thank you for your note after your stay at the Sofitel Kia Ora moorea Beach Resort. We hope that you have a nice stay with us.We hope to welcome you again in our paradise.With best regards,

10/10 有夠讚

Charles

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 9 月住了 6 晚

8/10 不錯哦

Sonya

於 2023 年 12 月住了 3 晚

6/10 一般般

Patrick

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Run down & overpriced for what really is a 3 star
The photos of this hotel are nowhere near reality and should be a 3 star hotel max. Very run down furniture and overall looks like nothing has been maintained since it was built in 1987. We were just in Bora Bora before which is just a very different league and may have blurred our opinion but this hotel is highly overpriced for what it is without doubt. The food is also very average but priced higher than any London private members club. The pizza at the beach bar was the best… On the positive the whole staff with Hinatea and her team are extremely friendly and making a real effort.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Christian M.

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Prasanna

情侶出遊
喜歡：設施服務
We had a fabulous 4 night stay. The staff made us welcome from the moment we set foot on the property. The setting is fabulous and the beach was great. Great place for snorkeling. We did the water scooter expedition (snorkeling)…. Which was fantastic! Staff responded to all our requests promptly. We will definitely stay there again if we revisit Moorea.
於 2023 年 12 月住了 4 晚

10/10 有夠讚

Alberta

喜歡：整潔度
於 2023 年 11 月住了 3 晚
Mrs Sabine G. Lamberts - general manager 於 2023年11月22日回覆
Dear Alberta,Thank you for your note. We hope you had a great stay with us.See you soon in our little paradise.With best regards,

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was amazing, we got a beach front bungalow that was fantastic, the only recommendation I’ll have is that it was far from the lobby , room 419, and walking up there was long and far specially if you have personal luggage as backpacks etc , you should consider having bicycles to move around the property, or have the gold karts take you when the room is far as ours . Thank you for considering, congratulations on a great hotel.
於 2023 年 11 月住了 1 晚
Mrs Sabine G. Lamberts - general manager 於 2023年11月10日回覆
Dear Daniel, We thank you for this such nice comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy to see that you appreciate each moment in our resort. We hope to welcome you again in our paradise.With best regards,

10/10 有夠讚

rizaldy，Fairfield

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was on point most especially the concierge! I will definitely stay here again.
於 2023 年 10 月住了 2 晚
Mrs Sabine G. Lamberts , general manager 於 2023年11月8日回覆
Dear Rizaldy,We thank you for your nice message after your stay at the Sofitel kia Ora Moorea Beach Resort.We are glad that you enjoy this moment with us and hope to welcome you again in our paradise.With best regards,

10/10 有夠讚

Ljube，Fontana

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Situated just a short ferry ride from island of Tahiti, this property is a real gem! The views from this resort are stunning, the bungalows are amazing, and the water is crystal clear. The Sofitel Kia Ora Moorea Beach Resort is perfect romantic getaway destination.
於 2023 年 10 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年11月3日回覆
Dear Ljube,We thank you for sharing with us your experience after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are delighted that you enjoy you find your corner of paradise.We hope to welcome you again.With best regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stellar Sofitel Kia Ora Moorea Beach Resort!
This delightful resort offers beautiful food, service, vistas, and accommodations. The staff were all incredibly friendly, attentive, and excellent at their jobs.
於 2023 年 10 月住了 7 晚
Mrs Sabine G. Lamberts , general manager 於 2023年11月2日回覆
Dear Guest,Thank you for your nice comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy that you enjoy this moment. We will share your compliments with all our staff. Your satisfaction is the best reward for them.We hope to welcome you again in our resort.With best regards,

2/10 很糟糕

Sally

不喜歡：整潔度和員工素質
於 2023 年 10 月住了 1 晚
Mrs Sabine G. Lamberts , general manager 於 2023年11月8日回覆
Dear Saly,We are very sorry that our stay in Sofitel Kia Ora Moorea Beach Resort didn't reach your expectations.We hope you will keep confidence in our brand and give us the opportunity to welcome you for a fully satisfying stay with us.Kind regards,

8/10 不錯哦

Will

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent facility and staff. It does show some wear over the years, but for sure a classic resort.
於 2023 年 10 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年10月24日回覆
Dear Will,We thank you for sharing your experience with us after your stay at the Sofitel Kia Ora Moorea Beach Resort.The hotel is undergoing a renovation phase and we hope to welcome you again in a brand new hotel.With best regards,

10/10 有夠讚

AMILCAR

情侶出遊
喜歡：整潔度、員工素質和設施服務
more dinner options.
於 2023 年 10 月住了 3 晚
Mrs Sabine G. Lamberts , general manager 於 2023年10月11日回覆
Dear Amilcar,Thank you for your comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We will share your remark with the Chef to improve our services.We hope to see you again in our paradise.With best regards,

10/10 有夠讚

Rami

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 5 晚
Mrs Sabine G. Lamberts , general manager 於 2023年10月11日回覆
Dear Rami,Thank you for your 5/5 note.We have been pleased to welcome you at the Sofitel Kia Ora Moorea Beach Resort.With best regards,

6/10 一般般

Paul

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2023 年 9 月住了 2 晚

10/10 有夠讚

Margaret

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sofitel luxury at Moorea
We stayed two nights in a luxury overwater Bungalow as a treat at the end of our stay on Moorea. Everyone should do this at least once in their life, and Sofitel does it very well. The room is large and roomy and clean with a small glass viewing panel in the floor near the balcony and beautiful ocean views. A welcome bottle of champagne was waiting for us in the room and the beer, water, soft-drink in the mini-bar are included and replaced daily. The TV is large but has almost all French/Tahitian channels with only CNN in English and no option to show sub-titles, so we didn’t really use it. The bathroom is also large with a rain-head shower and a hand-held shower that was set too low to shower under. They supply shower gel, shampoo, conditioner, body lotion, and soap as well as other amenities like toothbrush, shaving and vanity kit. We were able to relax at the bar and make use of the facilities while we were waiting for our 2pm check-in. The gardens and grounds are beautiful and the water fountain lights up in different colours at night. Breakfast in the restaurant was good with an excellent selection of food and drinks. The bar has tapas/snack options for food which were good. We did eat at the restaurant on our second night but found the food a bit ordinary and portions very small. The staff at the resort were very friendly and helpful, nothing was ever too much trouble. We would highly recommend Sofitel as a great place to stay at Moorea.
Over water bungalows
Over water bungalows inside
Over water bungalows
Over water bungalows
於 2023 年 9 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年9月29日回覆
Dear Margaret,Thank you for choosing the Sofitel Kia Ora Moorea Beach Resort and what a nice comment you share with us after your stay at the resort.We are very delighted that you appreciate the location, the amenities in your room.We are sorry for the delay at the reception but as you say we are in the high season. We try to do the best to satisfy our guests.We will be pleased to welcome you again in our resort and we thank you for the recommendation.With warm regards,

10/10 有夠讚

Xavier，San Jose

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 7 晚
Mrs Sabine G. Lamberts - general manager 於 2023年9月19日回覆
Cher Xavier,Un grand mauruuru pour vos 5* suite à votre séjour au Sofitel Kia Ora Moorea Beach Resort.Nous espérons que vous avez passé un excellent séjour parmi et que nous aurons le plaisir de vous accueillir à nouveau dans notre paradis.Sincères salutations

10/10 有夠讚

Toni

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome Stay!
The overwater bungalow experience was amazing. Everyone was so nice there and treated us great! Breakfast was included. There was a huge buffet. Everything was good. The guy that was making the pancakes was super funny! He kept us entertained. The water was beautiful for snorkeling. It’s amazing how clear the water is there. Hinetea and her daughter were especially amazing to us. We were treated with a bottle of champagne as a welcome gift when we got there. Everything in the fridge was free of charge and they restocked it every day. We also had dinner at the restaurant. Everything tasted delicious. Would highly recommend this experience.
於 2023 年 9 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年9月15日回覆
Dear Toni,We thank you for your magnificent comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are delighted that you enjoy our resort and you appreciate our services.We will share your comments with our team. Your satisfaction is the best reward for them. We hope to welcome you again in our little paradise.With warm regards,

8/10 不錯哦

Tracey

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Incredible location
於 2023 年 9 月住了 3 晚
Mrs Sabine G. Lamberts - general manager 於 2023年9月11日回覆
Dear Tracey,We thank you for your comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy that you enjoy the location and hope you will keep good memories of our resort.With best regards,

10/10 有夠讚

Harry P.

於 2023 年 8 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年9月9日回覆
Dear Harry P,Thank you for your 10. We hope you will keep good memories of your stay at the Sofitel Kia Ora Moorea Beach Resort.We hope to welcome you again in the paradise.With best regards,

8/10 不錯哦

Whitney

於 2023 年 9 月住了 4 晚

10/10 有夠讚

petru

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice lagoon. The snorkeling echipment faulty. Rest its ok personal it’s nice overall a lovely place its worth the money I staying again here top spot
於 2023 年 8 月住了 3 晚
Mrs Sabine G. Lamberts , general manager 於 2023年9月1日回覆
Dear Petru,We thank you for your nice message after your stay at the Sofitel Kia Ora Moorea Beach Resort. We are glad to see that you have a excellent moment with us.We hope to see you again in our paradise.With best regards,

10/10 有夠讚

Lealofitaute

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had an amazing experience at Sofitel Moorea. The customer service was outstanding, and the facilities were exactly what I was after. The staff went above and beyond to help me enjoy my time on Moorea. Highly recommend staying at Sofitel in Moorea. Mauruuru!
於 2023 年 8 月住了 2 晚
Mrs Sabine G. Lamberts , general manager 於 2023年8月28日回覆
Dear Lealofitaute,We thank you for this nice comment after your stay at the Sofitel Kia Ora Moorea Beach Resort.We are happy to read that you have an excellent experience with our staff ; we will share with them your review.We hope to welcome you again in our paradise.With best regards,

10/10 有夠讚

Thierry

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bel établissement vue magnifique sur le lagon et belle plage. Personnel accueillant et professionnel
於 2023 年 8 月住了 3 晚
Mrs Sabine G. Lamberts ,Directrice générale 於 2023年8月28日回覆
Cher Thierry,Nous vous remercions pour votre joli commentaire suite à votre séjour au Sofitel Kia Ora Moorea Beach Resort. Nous partagerons vos compliments avec nos équipes : votre satisfaction est la meilleure des récompenses. Nous serons ravis de vous accueillir à nouveau dans notre coin de paradis.Sincères salutations.

10/10 有夠讚

Jean-Charles

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What an amazing resort! We stayed 2 nights in one of the beautifully presented overwater bungalows, truly magical experience...the perfect treat for our 35th anniversary. Outstanding service overall, fabulous food and service in the restaurant and bar too. On checkout day, we were welcome to stay and use the resort facilities before heading back to the airport, they have showers with all aminities and changing rooms available. We'd love to go back one day and we would probably stay in one of the garden bungalows on the beachside as they are more affordable :)
於 2023 年 5 月住了 2 晚
Mrs Sabine G. Lamberts - general manager 於 2023年8月30日回覆
Dear Jean-Charles,We thank you for sharing with us your nice experience at the Sofitel Kia Ora Moorea Beach Resort.We are glad that you enjoy your stay for your 35th anniversary and hope to welcome you soon for another celebration.Best regards,

8/10 不錯哦

Jeffrey

於 2023 年 6 月住了 4 晚

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 4 晚

10/10 有夠讚

Richard

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing trip
Everything was amazing. Service for drinks were a little slow at times but an amazing place and very nice friendly people. I hope to come back some day.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Cheryl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 5 晚
Mrs Sabine G. Lamberts - general manager 於 2023年6月26日回覆
Dear Cheryl,A large thank you for your 10/10.We hope to welcome you again in the Sofitel Kia Ora Moorea Beach Resort.With best regards,