I do not recommend this place! It used to be very nice and great customer service but not anymore and this was the second time it has been like this for us, so I know it wasn’t just this one stay. Beware of false advertising, they do not have any hot tubs, they haven’t for more than six months. They also do not clean your room, and they do not stock the shower with any soap or hair products to wash. This place was very much a disappointment and absolutely not worth the price.
Agnes
於 2024 年 6 月住了 2 晚
10/10 有夠讚
Darwin
家庭旅遊
2024年6月5日
喜歡:整潔度和員工素質
Beautiful Hotel located in Monterey, Staff was extremely friendly and accommodating, the hotel was a little bit older and unfortunately the hotel did not have a gym at the hotel location despite the high price of the room.
Darwin
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Claudia
情侶出遊
2024年6月5日
喜歡:員工素質、設施服務和住宿環境和硬體
Our room was next to the elevator and some onsite construction that was often very loud and started early in the morning. Other than that, we had a good stay. Enjoyed the included breakfast, comfortable bed and sheets. It was a fairly large room for two so that was a nice surprise!
Claudia
於 2024 年 5 月住了 1 晚
6/10 一般般
Carolina
情侶出遊
2024年6月4日
不喜歡:員工素質和住宿環境和硬體
AC did not work. Shower was dirty when we showed up. We asked for towels and it took over an hour to get them. You can hear EVERYONE that walks by your room, the cleaning staff, the people above you and next to you. And we paid for luxury room and our balcony hit a random parking garage. Night staff was very rude when we addressed some of the issues. He didn’t seem to care and gave us attitude. Pictures of hotel are deceiving.
Carolina
6/10 一般般
Dirk
親子旅遊
2024年6月4日
不喜歡:整潔度、設施服務和住宿環境和硬體
This is definitely not the worst hotel I’ve stayed at but not the best either. It’s a decent cheap option that’s close to downtown. The hotel itself needs a little love though. It’s starting to get a little rundown and needs a rehab. The grounds were somewhat unkept with trash on the ground, there was a lot of hair in the hotel room (which is a huge pet peeve of mine) and the road noise was pretty pound throughout the night. The positives are that the rooms are very spacious, there’s a gas fireplace in the rooms and the location is pretty decent if you plan on spending a lot of time downtown. I’ve stayed at quite a few hotels in this area and this would be towards the bottom of the list. Spend a little extra money and stay at the Portola instead.
Dirk
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Jade
團體旅遊
2024年6月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I stayed here for my birthday weekend and before I even notified them of the occasion they upgraded my room for me. Then a call was placed to the property notifying them of my birthday and they brought a hand written card, chocolates, and sparkling water to my room as a gift. The staff was very nice and helpful. I would definitely stay here again and recommend it to others. The property is about a 7 min walk from a shopping area with a variety of stores and a 10 min drive to the mall.
Jade
於 2024 年 5 月住了 3 晚
6/10 一般般
Kearston
親子旅遊
2024年6月2日
喜歡:整潔度和員工素質
The room was ok. The bathroom door was broken and there were holes in the bathroom walls. Wall patches were haphazard and the air conditioning didn’t work. The tv was also difficult to operate and defaulted to static. The staff was very friendly and the location is great.