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蒙特哥海灘皇家迪卡梅隆俱樂部全包飯店的評分

3.5 out of 5
蒙特哥海灘皇家迪卡梅隆俱樂部全包飯店
2 Gloucester Avenue, Montego Bay, Saint James

評論

6.8
10 分，有夠讚；1010 則評論中有 260 則" "
8 分，不錯哦；1010 則評論中有 289 則" "
6 分，一般般；1010 則評論中有 173 則" "
4 分，不太好；1010 則評論中有 123 則" "
2 分，很糟糕；1010 則評論中有 165 則" "

7.4/10

整潔度

7.6/10

員工素質

6.6/10

設施服務

6.4/10

住宿環境和硬體

7.0/10

環保程度

評論

10/10 有夠讚

Estera

情侶出遊
喜歡：住宿環境和硬體
I liked that we could use both Cornwall and Montego Beach resort during our stay. Lots of access to beaches and dining, plus coffee and gym were great! So good that we didn’t leave the resort once! Beautiful location, super close to the airport, lovely sunsets, coffee is delicious and the gym had everything we needed to keep fit. Food tasted great, even though I ate like a queen, I felt like I was more in shape during my trip than usual. But that’s because the quality of the food was amazing, I wasn’t stressed and I stayed consistent with my fitness. I would definitely go back. And recommend to friends and family. Only thing I noticed is the staff doesn’t really seem to have much urgency. I’ve been to Jamaica before but a different resort and it was a contrast. Not speaking on allllll the staff but majority seemed to be on their own time and schedule. Water wasn’t refilled daily in our room but they got us extra pillows when we asked for them which was nice :)
於 2024 年 4 月住了 7 晚

6/10 一般般

Christopher J

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Let me start off by saying. We love this resort. Its affordable and the staff is great. Unfortunately this time we went the alcohol selection was very small and bottom shelf. We actually went across the street and bought our own to drink at pool bar. The buffet was also just so so. A day or two they actually had a dish or 2 that was good. The last time we went buffet was great so maybe just a bad week.
於 2024 年 4 月住了 7 晚

8/10 不錯哦

Vanetta

喜歡：整潔度和員工素質
Wonderful staff and comfortable rooms all being upgraded. It’s excellent location and good transportation connections. Shares beach next door so good water.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Abigail

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We have a great time. They were doing some renovations around the premises. The only thing is that they need to have more options about the menu for the buffets
於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年4月26日回覆
Thank you for your feedback, Abigail. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

8/10 不錯哦

Ethan

喜歡：員工素質和住宿環境和硬體
Very great resort there’s some things that were cheaper about the resort but you get what you pay for and it’s beautiful all over the resort and the staff was very kind.
於 2024 年 4 月住了 4 晚
Charmaine Blair 於 2024年4月24日回覆
Dear Guest Ethan,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

8/10 不錯哦

Sandra

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I did not get a get jerk pork,i was disapointed but food was good none the less
於 2024 年 4 月住了 2 晚
Charmaine Blair 於 2024年4月23日回覆
Thank you for your feedback, Sandra. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the food, including jerk chicken. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

10/10 有夠讚

Lejla

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing and friendly. Clean beach. Lots of fun activities.
於 2024 年 4 月住了 7 晚
Charmaine Blair 於 2024年4月23日回覆
Thank you for your feedback, Lejla. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. . We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

8/10 不錯哦

Sean

喜歡：整潔度和員工素質
Beautiful grounds and beach.Furniture outdated but seen some being replaced.Food selection repetitive,carbs a plenty.Jerk chicken magnificent. Would like more local fruits and vegetables,but one can survive as is.Stayed here over 12x in the past.Bring back The Mento Band,and change up music over P/A. Local radio might be fun.Thanks for your hospitality again RDMB
於 2024 年 4 月住了 6 晚
Charmaine Blair 於 2024年4月23日回覆
Thank you for your feedback, Sean. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the varities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

6/10 一般般

Althea

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Customer service was very poor...food was cold and limited. Bar and restaurants kept running out of items...
於 2024 年 4 月住了 2 晚
Charmaine Blair 於 2024年4月22日回覆
Thank you for your feedback, Althea. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the restaurant and customer service.. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience.

4/10 不太好

Cassandra

家庭旅遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Outdated, they manually check guest in on paper, still using keys to your room and safe anyone can easily make copies. My room has outdated furniture with dents and scratches, the sliding door to the patio has missing handles and was very difficult to open. The bathroom has no toilet paper holder, no bathroom rugs to step on when getting out the shower, missing shower curtain rings, no cooler in the room with one bottle of room temperature water for two guest. Tile floor throughout the bedroom with no rugs when getting out the bed. Running out of food at the beach snack shack, stayed four nights and was not able to get what I wanted at the snack shack. At breakfast, lunch and dinner you have to stand in line to give your room number every time you eat which they also manually write down on a piece of paper. Checking out was the time because I’m leaving, they also have to go through a list of papers to find your name to check you out. I would not recommend that place to anyone or would I consider going back!!!
於 2024 年 4 月住了 4 晚
Royal Regards 於 2024年4月20日回覆
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

8/10 不錯哦

Briana

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms very clean and spacious the pictures don’t do the size of the rooms justice. Get garden view suites huge. Sauna wasn’t working while I was present and they were just hit by a hurricane the week before so some of the facilities and beaches were affected. Over all stay pretty good.
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年4月22日回覆
Dear Guest Briana,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

10/10 有夠讚

sherri lynn

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All rooms have a spectacular view of the Caribbean. There are a couple stretches of beautiful beach on the property. Trivia, bingo, and other games at the pool were fun. The buffet had an adequate selection of Jamaican dishes, fruit, and desserts. The nightly entertainment varied from singers and dancers to a magician.
於 2024 年 4 月住了 7 晚
Charmaine Blair 於 2024年4月22日回覆
Dear Guest Sherri Lynn,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

4/10 不太好

Alexandre Kamukuny

情侶出遊
喜歡：整潔度
不喜歡：員工素質和設施服務
1 staff out 3 was pleasant and courteous. The staff working at the front desk were the worst. Very rude, unwilling to help. It’s like they don't like working there. the staff at the bar and restaurants were nice and professional. overal if i was visiting Montego bay again. i would never book my stay at the Royal decameron again. or recommend them to a friend
於 2024 年 4 月住了 5 晚
Royal Regards 於 2024年4月20日回覆
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

4/10 不太好

Akosua

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This is the worst place I’ve ever stayed. Ants crawling out the side and bath tub, not just a few but, a whole army crawling up/ out the sink. The place is run down, out dated, rusty and needs a good paint job. The staff was overall pretty nice, management admitted to the changing of the room, wouldn’t make a difference because, they’re all the same!! Sad!! The bar staff was very respectful, kind and made our stay entertaining, by telling jokes. The place overall, is very boring compared to other places. Honestly, Jamaica is a beautiful island so, we just sat and looked out in the ocean, enjoyed the beach and other guests by making conversation, mostly about never staying there again. Everyone agreed. The near by property is much better, thankfully so, we walked over a few times and was granted access to dine and enjoy their cafe. Geez, couldn’t believe we stuck it out. Highly recommend NOT booking this location. 2star disappointment
於 2024 年 4 月住了 4 晚
Royal Regards 於 2024年4月20日回覆
Good day Valued Guest, it was a pleasure hosting you at the Royal Decameron Cornwall Beach. Thanks for your review. We do regret to learn that you did not enjoy your stay with us. We are committed to improving our product so we can meet the needs of our valued guest. The experiences shared do not reflect the services nor product we offer our guests. We will investigate the points shared as we do not have a report of these incidents. We do welcome you back to stay with us, which will give us the opportunity to provide a more memorable experience.Royal Regards

6/10 一般般

Marina

情侶出遊
喜歡：整潔度和員工素質
The location and views are perfect. The rooms and bathrooms need some tlc.
於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年4月22日回覆
Thank you for your feedback, Marina. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including cleanliness and amenities. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience

10/10 有夠讚

Elizabeth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my time there. The staff were amazing!! The property was clean and i enjoyed the live evening entertainment. The only complaint i have is the food good be better. The food at their restaurant was very good. There was a large variety of food choices but the food lacked taste at times.
於 2024 年 4 月住了 5 晚
Charmaine Blair 於 2024年4月11日回覆
Dear Guest Elizabeth,,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 一般般

Jerome，Garner

情侶出遊
喜歡：整潔度
The property was dated but clean. The staff were very friendly. The food was amazing. The biggest problem was getting towels and toilet paper. They seemed to have a shortage of these basic things and not put them in the room when the room was cleaned. When I asked the front desk for them I had to wait until the next day when room service came in the late afternoon. This created a lot of problems.
於 2024 年 3 月住了 6 晚
Charmaine Blair 於 2024年4月10日回覆
Dear Guest Jerome,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.Cordially Charmaine Blair Guest Services Manager

10/10 有夠讚

Roderick

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was well clean . The staffs were amazing and always greet us.
於 2024 年 3 月住了 7 晚
Charmaine Blair 於 2024年4月8日回覆
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear that the property was clean and that the staff were amazing and friendly. I hope you had a wonderful stay at the hotel.

8/10 不錯哦

Alfonso

於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年4月24日回覆
Dear Guest Alfonso,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 不錯哦

CLARIBEL

情侶出遊
Bad food, really poor
於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年4月3日回覆
Hi Claribel, I'm sorry to hear that you didn't enjoy the food at the Royal Decameron Montego Beach. Your feedback is important to us, and we will make sure to address this issue for future guests. Thank you for sharing your experience.

6/10 一般般

Amya

團體旅遊
Property needs renovation and parking. Limited food options and dining schedule. Not like a regular all inclusive with food and liquor.
於 2024 年 3 月住了 3 晚
Charmaine Blair 於 2024年4月1日回覆
Thank you for sharing your feedback. We appreciate your comments on the property, parking, and food options. Your review will help other travelers make informed decisions. If you have any specific suggestions for improvement, we encourage you to communicate them directly to the hotel management. We hope you still enjoyed your stay at Royal Decameron Montego Beach. Safe travels!

6/10 一般般

Ratko

於 2024 年 3 月住了 5 晚
Charmaine Blair 於 2024年3月30日回覆
Hello Ratko,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 有夠讚

Sudesna

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Charmaine Blair 於 2024年3月29日回覆
Dear Sudesna,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 有夠讚

Pamella

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the entertainment and the people
於 2024 年 2 月住了 4 晚
Charmaine Blair 於 2024年3月29日回覆
Hello Pamela,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager

10/10 有夠讚

Jameer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Charmaine Blair 於 2024年3月19日回覆
Dear Jameer,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 很糟糕

Sarah

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年3月18日回覆
Dear Sarah,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 不錯哦

Alexander

喜歡：整潔度、員工素質和住宿環境和硬體
Food was meh
於 2024 年 3 月住了 2 晚
Charmaine Blair 於 2024年3月18日回覆
Thank you for your review, Leryn. It's great to hear that some staff members were friendly during your stay at Royal Decameron Montego Beach. We aim to provide excellent service and will address any issues with the team. We hope you had an enjoyable experience overall and would love to welcome you back in the future.

2/10 很糟糕

cynthia ellen

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Worst place we ever stayed 5 things wrong in our room even the phone didn’t work to call about the flood we had
於 2024 年 3 月住了 5 晚
Charmaine Blair 於 2024年3月12日回覆
We are sorry to hear about your experience at Royal Decameron Montego Beach. Your feedback will be taken into consideration to improve in the future. Thank you for sharing your thoughts.

8/10 不錯哦

Stephanie

喜歡：整潔度
於 2024 年 3 月住了 2 晚
Charmaine Blair 於 2024年3月14日回覆
Hello Stephanie,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

2/10 很糟糕

Darian

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had to book with another property because after 6 hours of waiting they still didn’t not have a room for us. In those 6 hours we decided to go eat and drink but that didn’t happen either. It was supposed to be all inclusive but the buffet barely had food and there was hardly ever a bartender at any of the bars. The hotel is nothing like the pictures. EXTREMELY inconvenient and an overall terrible experience. Don’t be fooled like I was.
於 2024 年 3 月住了 3 晚
Charmaine Blair 於 2024年3月11日回覆
Dear Darian, we are truly sorry to hear about your negative experience at Royal Decameron Montego Beach. Your feedback is important to us and we will address these issues with the hotel management to improve the overall guest experience. We hope you give us another chance in the future.

8/10 不錯哦

Beatrice

喜歡：整潔度、員工素質和住宿環境和硬體
No elevator and we roomed on the 4th floor. And no enough towels
於 2023 年 8 月住了 7 晚
Charmaine Blair 於 2024年3月12日回覆
Dear Beatrice, thank you for sharing your feedback on Royal Decameron Montego Beach. We apologize for the inconvenience of not having an elevator and the limited towels. We appreciate your understanding and hope you still enjoyed your stay with us. Safe travels!

8/10 不錯哦

Kelvin D，Eight Mile

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2024 年 2 月住了 14 晚
Charmaine Blair 於 2024年3月10日回覆
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

10/10 有夠讚

Mina，dallas

情侶出遊
喜歡：整潔度、員工素質和設施服務
Great location , hotel can use some work . But for money is right
於 2024 年 3 月住了 4 晚
Charmaine Blair 於 2024年3月10日回覆
Thank you for sharing your feedback, Kelvin D! We are glad to hear you had a pleasant experience at Royal Decameron Montego Beach. Your review is greatly appreciated.

6/10 一般般

Fadges

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The rooms are a little dated, the staff wasn’t very helpful,,
於 2024 年 3 月住了 5 晚
Charmaine Blair 於 2024年3月8日回覆
Thank you for your feedback, Fadges. We appreciate your input regarding the rooms and staff at Royal Decameron Montego Beach. We will take your comments into consideration to improve the overall guest experience.

2/10 很糟糕

Dara

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Be aware the entire beachfront area of the hotel is currently not accessible and cannot be used as of March 5. Oceanfront rooms have a view of sand bags and construction as the hotel continues to repair from storm in early Feb. Guests must use the property of the sister hotel Cornwall next door and share the beach there. The property is currently very difficult for those with mobility disabilities to visit. Rooms are in bad shape and overall lack of any maintenance done in the rooms or on property.
於 2024 年 3 月住了 3 晚
Charmaine Blair 於 2024年3月8日回覆
Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and will take your concerns into consideration for future improvements. We hope that your next stay with us will be more enjoyable. If you have any additional feedback or requests, please do not hesitate to contact us. Thank you for choosing our hotel for your stay in Montego Bay.

6/10 一般般

Michael G

情侶出遊
喜歡：整潔度
Was there 8 years ago..rooms same, need updated, but were clean, just old.. not enough staff in dining room, had to get own drinks, napkins. Need activuties at stage area in evening..nothing to do after dinner, pools closed at 5, entertainment started at 9:30. Have stayed there 5 times, us in a safe location on hip strip. Would stay there again. Remember its star rating, is not a five star. Don't go there expecting top shelf and quality!
於 2024 年 2 月住了 6 晚
Charmaine Blair 於 2024年3月5日回覆
Dear Michael,Thank you for sharing your experience at Royal Decameron Montego Beach. We appreciate your feedback and understand your points. Your review will help future guests have a realistic expectation of the hotel. We encourage you to check the hotel for any updates before booking again. Your loyalty is valued, and we hope your next stay meets your expectations better.

8/10 不錯哦

Tyler

情侶出遊
喜歡：員工素質和設施服務
Staff was fantastic, food was great, everything was great. Property was damaged by a recent storm and there's a fair bit of maintenance ongoing but they are working hard at that as well. Nightly entertainment was better than expected, you won't get bored here. Aside from leaving a book there I can't say anything but good things about our experience, we plan on coming back!
於 2024 年 2 月住了 7 晚
Charmaine Blair 於 2024年3月4日回覆
Thank you for sharing your positive review of Royal Decameron Montego Beach. It's great to hear about the fantastic staff, good food, and enjoyable nightly entertainment. The ongoing maintenance efforts show dedication to improving the property. Your intention to return speaks volumes about your experience. Safe travels, Tyler!

4/10 不太好

vanessa

家庭旅遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Need to be renovated and up to date poor quality for your money
於 2024 年 2 月住了 5 晚
Charmaine Blair 於 2024年3月2日回覆
Dear Vanessa,Thank you Vanessa for sharing your feedback about Royal Decameron Montego Beach. We appreciate your honesty and will take your comments into consideration for future improvements. If there is anything else you would like to share or discuss, please feel free to reach out. Thank you for choosing our hotel.

10/10 有夠讚

Sylvanah

家庭旅遊
喜歡：員工素質
不喜歡：設施服務
rooms can be updated ! I loved how yu can walk from resort to sister resort friendly staff !
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月29日回覆
Thank you for sharing your feedback, Sylvanah! We appreciate your comments on the room updates needed and the convenience of walking to the sister resort. We're glad you enjoyed the friendly staff. Your review will help future guests make informed decisions about the Royal Decameron Montego Beach.

8/10 不錯哦

Kyle Lee

喜歡：整潔度和員工素質
於 2024 年 2 月住了 5 晚
Charmaine Blair 於 2024年2月29日回覆
Dear Kyle,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

10/10 有夠讚

JOHN

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月29日回覆
Hello John,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

4/10 不太好

Rosie

團體旅遊
不喜歡：設施服務和住宿環境和硬體
Pros: Entrance/Front desk area was nice. Beaches, water, and snorkeling were beautiful. Cons: Two out of the three bars on property were always closed. 2 restaurants on the property, one was closed down the day after we got there for renovations, leaving one restaurant for the whole property. All you can eat buffet was open for breakfast, lunch, dinner for only 2 hour increments and kept running out of food each time. Fitness Center was always locked. I understand the resort was dealing with the aftermath of a storm, but the property was under constant construction and very noisy. Caution tape everywhere. Ran out of water bottles. Denied bottled soda. Had to spend money at the all-inclusive resort’s gift shop to get water, drinks, and limited snacks. No elevators.
於 2024 年 2 月住了 4 晚
Charmaine Blair 於 2024年3月4日回覆
Dear Rosie,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel (. Regarding your dissatisfaction with the beach which is a act of nature, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences

4/10 不太好

Jean Ronel Junior

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is poorly maintained. Very few things work properly. Food choices are extremely limited. The staff is trying but there’s an obvious lack of professionalism.
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月24日回覆
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

6/10 一般般

Diandra

情侶出遊
喜歡：員工素質
Sink was broken in room, maintenence never fixed it.
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月24日回覆
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

2/10 很糟糕

Andrea

於 2024 年 2 月住了 4 晚
Charmaine Blair 於 2024年3月23日回覆
Dear Guest Andrea,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

8/10 不錯哦

Diana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place is nice but food choice should be better, staff were great, transportation was perfect getting too and from airport.
於 2024 年 1 月住了 3 晚
Charmaine Blair 於 2024年2月24日回覆
Dear Guest,Please receive a cordial greeting from the Royal Decameron Montego hotel, we appreciate that you took the time to evaluate your experience at the hotel and that it was satisfactory. We will take every comment and rating into consideration to continue improving our service excellence program.We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations.It will always be a pleasure to serve you.CordiallyName of employee: Charmaine BlairPosition: Guest Services Manager

6/10 一般般

Jason

情侶出遊
喜歡：員工素質
Very average Pay for what you get Staff was very nice, so 5/5 for that But the room was very outdated; it however wasn’t an issue for me as I was not in the room for most of the time. Beach was also good.
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月24日回覆
Dear Guest,Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction , we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager

10/10 有夠讚

Calvin

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 6 晚
Charmaine Blair 於 2024年2月24日回覆
Dear Guest,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager

6/10 一般般

Rysheka

不喜歡：整潔度和住宿環境和硬體
This was not a bad stay but the rooms are definitely old and needs a lot of work done , had a ant issue and the restroom sink was stopped up my whole stay staff is friend location is ok I probably wouldn’t stay again
於 2024 年 2 月住了 3 晚
Charmaine Blair 於 2024年2月12日回覆
Thank you for your review, Rysheka, of your stay at the Royal Decameron Montego Beach. We appreciate your feedback about the rooms needing work and the issues you experienced with ants and the restroom sink. We apologize for any inconvenience caused. Our staff is friendly and the location is satisfactory. We will take your comments into consideration for future improvements.

8/10 不錯哦

Giorgio

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The staff amazing the rooms outdated and needs a ton of work - food was good
於 2024 年 2 月住了 7 晚
Charmaine Blair 於 2024年2月12日回覆
Thank you for your review, Giorgio. We appreciate your feedback regarding the staff and the food. We apologize for any inconvenience caused by the outdated rooms. We will make sure to address this issue and work on improvements. Please let us know if there is anything else we can assist you with during your stay at Royal Decameron Montego Beach.