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格蘭德飯店的評分

3 out of 5
格蘭德飯店
1505 North Broadway, Minot, ND

評論

7.8

不錯哦

10 分，有夠讚；1002 則評論中有 372 則" "
8 分，不錯哦；1002 則評論中有 327 則" "
6 分，一般般；1002 則評論中有 169 則" "
4 分，不太好；1002 則評論中有 75 則" "
2 分，很糟糕；1002 則評論中有 59 則" "

8.0/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.4/10

環保程度

評論

2/10 很糟糕

Vicki

家庭旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
The property is currently under a complete renovation by new owners. The only service available is an original room in upgraded condition. Pool closed, hot tub closed, restaurant closed and pub closed. Lobby is also in disarray due to renovations. Staff very apologetic and understanding of wanting to cancel and willing to refund prepaid Expedia room fees however unable to do so. Unable to reach Expedia. We are completely disappointed as we brought our 12 year old Grandson especially to enjoy the pool as well we were looking forward to not having to leave the premises for restaurants and pub. I particularly was looking forward to relaxing in hot tub and a swim with my grandson. We travelled from Canada and my grandson missed two days of school so we cancelled. I tried through Expedia to get a refund but was unable to reach them. As well we went to a different property so paid again for a room with a pool. I have put in a dispute to my credit card for being mislead by Expedia website that did not warn of there current Status of The Grand Hotel. So far we’re dissatisfied and have not received a credit. :( Very displeased to say the least.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Helen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Grand Hotel was so wonderful! Super close to the airport and the front desk was very helpful. They let us check out a bit later than normal, which we really appreciated.
於 2024 年 4 月住了 2 晚
Carissa-Managaemnet 於 2024年4月29日回覆
Thank you for your nice review. I am happy to hear you had a Great stay. May you have a Blessed Week.

10/10 有夠讚

Joseph

喜歡：整潔度和員工素質
I have stayed there when it wa a Ramada Inn and will again. It is my favorite hotel by the airport.
於 2024 年 4 月住了 4 晚
Management 於 2024年4月25日回覆
Thank you for your Review. We are grateful for your return and can't wait for your return in the future. Have a Blessed day! C. Allen

6/10 一般般

Glenn

家庭旅遊
喜歡：整潔度和員工素質
We had a room with a locked connecting door to a neighboring room and we could hear them talking continually between 7:30-9:00am as clearly as if we were standing in their room. Arrived at midnight and left by 9am, so this review is for a brief visit.
於 2024 年 4 月住了 1 晚
CDA 於 2024年4月22日回覆
I am sorry to hear this. On your next visit I would recommend to ask for a non- adjoining room that faces the city. May you have a Blessed Monday.

4/10 不太好

anita

家庭旅遊
不喜歡：設施服務
The property was under construction, there was no continental breakfast, as advertised, the pool wasn’t heated, it was very dark and dreary, no place to eat, not at all what the pictures show
於 2024 年 4 月住了 2 晚
CDA 於 2024年4月22日回覆
I am sorry to hear about your bad experience with your stay. I hope you give us another try once our renovations are finished. Have a Blessed Day.

10/10 有夠讚

Tim

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay, only down fall was entrance to one side smelled like cigarettes really bad otherwise amazing staff clean rooms and nice poil
於 2024 年 4 月住了 1 晚
CDA 於 2024年4月14日回覆
Thank you for the review. I am glad to hear your stay was a good one, I will reach out to the proper department to let them know about the cigarette smell. We look forward to having you come and stay again.

2/10 很糟糕

Joseph

寵物同遊, 家庭旅遊, 親子旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
The room we were in the cable didn't work so no TV. Maintenance guy came looked at it plugged cable into different port and proceeded to let me know that its the cable companys fault it was cut off. The phone didnt work in the room either. And we didnt get offered to move to a room with everything working. VERY POOR SERVICE. The only good thing is the pool and it's pet friendly. Also there was a fight and cops in parking lot due to a 16yr olds bday party in the ball room. I wouldn't say it's the "Grand" Hotel. Just above "A" Motel at best. Poor service to NOT have an option of a room WITH a working TV. Thumbs all the way down!
於 2024 年 3 月住了 1 晚
Erik B. 於 2024年4月5日回覆
Joseph,Thank you for taking the time to send in your comments regarding your recent stay with us. I so apologize for the issue with your television and assure you that we will be working with our vendor to get it fixed. We work hard to provide all our guests with a clean and comfortable place to stay and I am sorry that we missed that mark. We are excited for when our renovations are complete, so we can show you the new "Grand" experience.

8/10 不錯哦

Matthew

商務旅客
喜歡：員工素質和設施服務
Although the property wasn’t terrible, most of it was under construction during my stay, if I needed a hotel again I would hope the renovations were done.
於 2024 年 3 月住了 2 晚
Erik B. 於 2024年4月5日回覆
Matthew,Thank you for taking the time to send in your comments. We are always working to improve our operation. We are excited for the time when our renovations are complete, and we can show you our new vision.

2/10 很糟糕

Anthony

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Otter Pruett, GM 於 2024年4月1日回覆
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

2/10 很糟糕

Tyrell

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Otter Pruett, GM 於 2024年4月1日回覆
Thank you for your review. On behalf of the hotel I would like to offer our apologies for your stay. We hope to be able to host you properly in the future.

4/10 不太好

Rachel

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
They had no complimentary transportation or breakfast. They should at least offer something like free room for one night or coupons of some sort that was ridiculous!
於 2024 年 3 月住了 1 晚
management 於 2024年3月30日回覆
I am sorry to hear you had this bad experience. I hope after our renovations you give us another chance.

10/10 有夠讚

Miranda

於 2024 年 3 月住了 1 晚
Staff 於 2024年4月19日回覆
Thank you for your rating.

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel rooms were dirty so they had to switch me three times. Non of the rooms they had me in had cable or internet. Staff was rude aswell. Will never use Expedia ever again.
於 2024 年 3 月住了 1 晚
Otter Pruett, GM 於 2024年3月19日回覆
On behalf of the hotel I would like to apologize for the inconveniences of your room, we are currently undergoing a remodel at this time.

6/10 一般般

Leighton

親子旅遊
喜歡：員工素質
We got lost trying to find our room. And the pool was freezing cold. Also wish they served breakfast, and the TVs are a little small in the rooms. Staff was super friendly and helpful though, annd the rooms were fairly clean. Overall it was okay for the nights stay.
於 2024 年 3 月住了 1 晚
cda 於 2024年3月17日回覆
I am sorry to hear about your unpleasant experience. I hope you give us another try again once we are done with our remodel/renovations.

8/10 不錯哦

Terry

情侶出遊
喜歡：整潔度和員工素質
We had an overnight stay. Comfy room. Nice place.
於 2024 年 3 月住了 1 晚
cda 於 2024年3月17日回覆
Thank you for your review.

8/10 不錯哦

Andrew

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 1 晚
Front Desk At The Grand Hotel 於 2024年3月15日回覆
Thank you for your review rating. Have a Great weekend.

6/10 一般般

Olivia

團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
I came here as a spring break little getaway with some friends and we really came to swim. This whole thing was ruined by the fact that they didn’t tell us the pool heater was out. We swam in it one day, freezing, and then the next day, there were some people working in the pool all day. It was loud and went on all day long. The heater was still not fixed. They worked from morning to about 8:30 pm and the pool was still freezing. Plus the restaurant was closed. Wasn’t super impressed. Wish they would’ve given us a heads up about the closed amenities.
於 2024 年 3 月住了 2 晚
Otter Pruett, GM 於 2024年3月8日回覆
Thank you Olivia for your review. On behalf of the hotel we do apologize as the hotel is undergoing renovations at this time. Hopefully we can exceed your expectations in the future should we get the chance to host you again.

6/10 一般般

Gail

不喜歡：住宿環境和硬體
The refrigerator, heater were very noisy. Trouble sleeping
於 2024 年 3 月住了 1 晚
Erik B. 於 2024年3月8日回覆
Gail,Thank you for taking the time to send in your review. We are always working to improve our operation and I apologize that you found the refrigerator and heater to be noisy. We will make sure to have our team look into these issues. We hope to see you again.

10/10 有夠讚

Janaine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place
於 2024 年 2 月住了 1 晚
Erik B. 於 2024年2月26日回覆
Janaine,Thank you for taking the time to send in your review. I am so pleased you enjoyed your stay with us and we look forward to seeing you again.

6/10 一般般

Janice

家庭旅遊, 親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
Terrible beds, hard as a rock. They were renovating and we didn’t know so there was no bar or restaurant open.
於 2024 年 2 月住了 1 晚
Front Desk At The Grand Hotel 於 2024年2月26日回覆
Hi Janice I'm sorry to hear your experience wasn't the greatest! We work hard on the customer experience! Give us another chance once the remodel is complete! Management

10/10 有夠讚

Tim

喜歡：員工素質和住宿環境和硬體
Great stay, staff was amazing, hotel is older but clean and nice
於 2024 年 2 月住了 1 晚
Erik B. 於 2024年2月25日回覆
Tim,Thank you for taking the time to send in your review. I am so please you enjoyed your stay with us at the Grand. We look forward to seeing you again.

6/10 一般般

Jawad

親子旅遊
喜歡：員工素質
The hall was are dirty..long wait at the check in time
於 2024 年 2 月住了 2 晚
Erik B. 於 2024年2月23日回覆
Thank you for taking the time to send in your review. I apologize for the wait during the check-in process. We are always working to improve our operation and we hope to see you again.

8/10 不錯哦

Beau

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Front Desk At The Grand Hotel 於 2024年2月14日回覆
Thank you, Beau for your review, Hope to see you soon when we complete the restaurant, lounge and room renovations!

6/10 一般般

Robert

喜歡：員工素質
於 2024 年 2 月住了 1 晚
cda 於 2024年2月11日回覆
Thank you for your rating. We look forward to you staying with us again,

2/10 很糟糕

Chance

商務旅客
不喜歡：整潔度和住宿環境和硬體
None of the amenities I booked this hotel for are open or working! No bar, no restaurant, pool was disgusting, room was gross, walls falling apart in the bathroom. Will never stay here again.
於 2024 年 2 月住了 1 晚
Erik B. 於 2024年2月9日回覆
Chance,Thank you for taking the time to send in your review. I am very sorry to hear about your experience. We have started our renovation process and that has caused some amenities to be impacted. We are also working to improve our operation and are excited about the changes on their way. We hope you will visit us again.

8/10 不錯哦

Will

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant is closed, room coffee is poor but just tolerable. No place near to get a good cup of it. Otherwise it was quiet and served our needs and had a shuttle to the nearby airport. Would stay again but please upgrade the coffee! (Coffee in the lobby was even worse than in the room!).
於 2024 年 2 月住了 1 晚
Erik B. 於 2024年2月9日回覆
Will,Thank you for your comments. We are always working to improve our operation and appreciate you taking the time to provide us with your feedback.

8/10 不錯哦

Joan

喜歡：整潔度、員工素質和住宿環境和硬體
Safe quiet place with lots of parking. Dislike there was no transportation or
於 2024 年 2 月住了 1 晚
Erik B. 於 2024年2月9日回覆
Joan,Thank you for taking the time to send in your review. We always appreciate feedback and hope to see you again.

8/10 不錯哦

Joan

喜歡：整潔度和設施服務
Resturant closed to remodel.
於 2024 年 1 月住了 1 晚
Erik B. 於 2024年1月29日回覆
Joan,Thank you for taking the time to send in your review. I apologize that you were not able to experience our restaurant during your stay. We hope to see you again once our renovations are complete.

4/10 不太好

Adrienne

於 2024 年 1 月住了 1 晚
Erik B. 於 2024年1月27日回覆
Adrienne,Thank you for taking the time to send in your rating. I am sorry to hear that you did not enjoy your time with us. We are always working to improve and appreciate you taking the time to rate our facility. We hope to see you in the future.

8/10 不錯哦

Eric Arturo

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Erik B. 於 2024年1月27日回覆
Eric,Thank you for your rating. We hope to see you again soon.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
They don't make 'em like this anymore!
In an era of new but small efficiency hotels (H.I. Express, Days, etc.) The Grand is a throwback to an era of spacious and inviting quality. From the large sq ft room, to the king beds, the full service bar and restaurant, huge pool area with spa and 9' deep end, to the two-room fitness center with real weights and not just the usual treadmill. Sure, it could use some updates (for instance carpet in some areas), but my room's bath was recently updated with new tile and flooring, and my wife appreciated the flow of the showerhead. A perfect location near the airport and the University meant we were seconds from the host soccer tournament. The central location in this small town meant nothing was far. All in all, a really good value. Next time we're traveling to Minot we'll look to book here first.
於 2024 年 1 月住了 2 晚
Erik B. 於 2024年1月27日回覆
Thank you for your kind words. I am so pleased you enjoyed your stay. We look forward to seeing you again.

8/10 不錯哦

Kurt

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel offers transport to airport and you can keep your vehicle there for the duration of your trip for a small fee!!!
於 2024 年 1 月住了 1 晚
Erik B. 於 2024年1月27日回覆
Kurt,Thank you for your review and I am pleased you enjoy our shuttle service. We look forward to seeing you again.

6/10 一般般

Keith

家庭旅遊
Hand rails on 5th floor are rusty and paint is chipping Very dangerous Rooms are good but hallways need carpet and around the pool also They gave us a room very far from front desk when many rooms closer were empty Shuttle to airport was great
於 2024 年 1 月住了 1 晚
Erik B. 於 2024年1月27日回覆
Keith,Thank you for taking the time to send in your review. We are always working to improve our operation and appreciate your comments. I am glad you found our shuttle service to be great.

10/10 有夠讚

Melinda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very helpful and always friendly. Great place to stay!
於 2023 年 12 月住了 4 晚
Front Desk At The Grand Hotel 於 2024年1月3日回覆
Thank you for your feedback.

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

10/10 有夠讚

Juan，Houston

於 2023 年 12 月住了 1 晚
Erik B. 於 2024年1月27日回覆
Thank you for your review and we hope to see you again.

10/10 有夠讚

Katharine

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2023 年 12 月住了 2 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

6/10 一般般

Patrick

於 2023 年 12 月住了 1 晚
Erik B. 於 2024年1月27日回覆
Patrick,Thank you for your ranking. We look forward to your next visit.

4/10 不太好

Glori-Ann

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The young lady who checked us in was not very friendly or helpful. She didn’t greet us and gave us no information about how to get to our room, parking, etc. It seemed like we inconvenienced her from getting off her cell phone to help us. Although, everyone else was very pleasant and helpful during our stay.
於 2023 年 12 月住了 2 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback. I will address this issue with proper department. May you have a Happy New Year

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

8/10 不錯哦

kim

於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

10/10 有夠讚

Matthew

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good place to stay
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

8/10 不錯哦

Dion

家庭旅遊
Toilet seat was 50 years old
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback. We must remeber age is just a number.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Meh
It was fine. Front dest didnt tell me anything other than what my room was. Nothing about parking or breakfast. But i figured it out. She was nice over-all.
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

6/10 一般般

Shelley

情侶出遊
Older hotel but comfortable. Food was not great at restaurant. Close to airport and has a shuttle.
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

10/10 有夠讚

MARY，TIOGA

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

10/10 有夠讚

Loren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

10/10 有夠讚

Guy

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Professional, clean, quick airport shuttle service 24/7.
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.

2/10 很糟糕

Kevin，Portal

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk At The Grand Hotel 於 2023年12月26日回覆
Thank you for the feedback.