外觀

明尼蘇達斯蒂爾沃特麗怡飯店的評分

2.5 out of 5
明尼蘇達斯蒂爾沃特麗怡飯店
2000 Washington Avenue, Stillwater, MN

評論

8.2

非常好

10 分,有夠讚;967 則評論中有 413 則" "
8 分,不錯哦;967 則評論中有 318 則" "
6 分,一般般;967 則評論中有 128 則" "
4 分,不太好;967 則評論中有 65 則" "
2 分,很糟糕;967 則評論中有 43 則" "

8.4/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

will

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Loved the jetted bathtub in my room.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月25日回覆
Hello will,We are thrilled to hear that you enjoyed the service provided by our staff and the jetted bathtub in your room. It's wonderful to know that you had a relaxing stay with us. If you have any further feedback or need assistance, please feel free to reach out to our management team.

8/10 不錯哦

Curt

商務旅客
喜歡:整潔度和住宿環境和硬體
Good place, kept up good overall!
於 2024 年 1 月住了 2 晚
Manager 於 2024年5月22日回覆
Hello Curt,We are delighted to hear that you found our hotel to be well-maintained during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience!

10/10 有夠讚

Cindy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月22日回覆
Hello Cindy,We are delighted to hear that you had an excellent experience during your stay with us. We look forward to welcoming you back soon!

4/10 不太好

Erin

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
terrible water pressure
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月15日回覆
Hello Erin, We regret to hear about your experience with the water pressure and apologize for any inconvenience caused. Your feedback has been noted for further review by our team to ensure a comfortable stay for all our guests. Thank you for bringing this to our attention.

8/10 不錯哦

lorraine

於 2024 年 5 月住了 2 晚

8/10 不錯哦

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall nice but some minor issues. We were in one night and tv had no channel guide or program guide. I ask the desk and he printed off a guide that had absolutely no resemblance to tv channels. Lots of banging in the mornings. The lady at breakfast very friendly and bubbly. Why do they use small pillows on a kingsize bed? Overall would stay again.
於 2024 年 5 月住了 4 晚
Manager 於 2024年5月10日回覆
Hello Michael, Thank you for sharing your experience with us. We appreciate your feedback regarding the TV guide and noise concerns. It's great to hear you enjoyed the friendly service at breakfast. Pillow sizes are a personal preference, and we strive to cater to various guest needs. We look forward to welcoming you back for another stay.

10/10 有夠讚

Brenda,Wausau

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable King bed
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月7日回覆
Hello Brenda,We are pleased to hear that you found our King bed comfortable during your stay. Our aim is to ensure our guests have a restful experience. Your feedback is valued, and we hope to welcome you back soon.

6/10 一般般

William

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月22日回覆
Hello William, We appreciate you staying with us and hope you had a comfortable visit. Please feel free to share further details about your stay so we can make any necessary improvements.

10/10 有夠讚

Megan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月25日回覆
Hello Megan,We are thrilled to hear that you had a wonderful stay with us. We look forward to welcoming you back soon for another fantastic experience!

10/10 有夠讚

Dianne,WAUSAU

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日回覆
Hello Dianne,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.

8/10 不錯哦

Brett

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日回覆
Hello Brett,We appreciate you taking the time to share your experience with us. Guest feedback is valuable for us to continue improving our services. Should you have any further concerns, please do not hesitate to reach out to our management team directly. Your satisfaction is our top priority.

6/10 一般般

Mark,Bismarck

喜歡:員工素質
no complaints. Rooms were very warm
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日回覆
Hello Mark,We appreciate your feedback and are glad to hear you had a positive experience overall. Ensuring our guests' comfort is our priority, and we will address the room temperature concern with our team. Your input helps us improve, thank you for staying with us.

8/10 不錯哦

anna

喜歡:整潔度、員工素質和住宿環境和硬體
Decent
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月29日回覆
Hello anna,We appreciate your feedback and are glad you found your stay decent. Rest assured, we continuously strive to enhance our guest experience. We look forward to welcoming you back in the future.

10/10 有夠讚

Kristin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay in Stillwater. The staff were so friendly and welcoming. Enjoyed the breakfast and the hot tub and pool. Would come back again!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月29日回覆
Hello Kristin,We are delighted to hear that you had a wonderful experience at our hotel in Stillwater. It's fantastic that you enjoyed our friendly staff, breakfast, as well as our hot tub and pool facilities. We appreciate your positive feedback and look forward to welcoming you back in the future!

6/10 一般般

sonya

情侶出遊
喜歡:整潔度和員工素質
Lovely staff Only one person who seemed indifferent No USB Our room seemed to lack furniture No towel rods or hooks Feels like they didn’t finish the unit after painting An ATM would be nice since the commissary was cash only Comfortable bed Good breakfast and AC Super easy going Tiny hiccups that failed to blemish the success of getting away and relaxing I feel rejuvenated
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月29日回覆
Hello sonya, We appreciate your feedback and are pleased to hear you enjoyed the hospitality of our staff and found the bed comfortable. We will share your suggestions regarding room amenities with our team for future improvements. It's great to know that overall, you had a relaxing and rejuvenating stay with us. Safe travels!

8/10 不錯哦

Melissa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Melissa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 有夠讚

Joseph

情侶出遊, 商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
This was the best place we have stayed at in a long time! Right from checkin, they welcomed us like we were long time friends, throwing a few jokes our way. The breakfast was awesome, sausage, bacon, eggs, sausage gravy, biscuits and all the regular stuff you would normally see. They had coffee on ALL day long, which is a huge plus for us coffee drinkers and had cookies set out in the afternoon!! The pool was HEATED! It's been years since I've used a pool since I am an adult now and don't like to be cold, but we swam in this every night! All the employees were great! It was a wonderful place and will be back for sure!
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月24日回覆
Hello Joseph,We are thrilled to hear you had such an enjoyable stay with us! Our team takes pride in providing a warm and welcoming atmosphere for all our guests. It's fantastic that you appreciated our breakfast selection and our heated pool. Your kind words mean a lot to us, and we look forward to hosting you again in the future!

10/10 有夠讚

DAVID,Monticello

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was so friendly
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日回覆
Hello DAVID,We are delighted to hear that our staff made your stay enjoyable. Their dedication to guest satisfaction is our top priority. Your feedback is greatly appreciated.

10/10 有夠讚

harmony

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日回覆
Hello harmony,We are thrilled to hear that you had a wonderful stay with us! We hope you left with lasting memories, and we look forward to welcoming you back soon for another exceptional experience.

10/10 有夠讚

Steven R

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Steven R,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience!

8/10 不錯哦

Jamie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日回覆
Hello Jamie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 有夠讚

Kaitlin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, quiet, and a great breakfast!!
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月27日回覆
Hello Kaitlin,We are thrilled to hear that you enjoyed our clean rooms, peaceful ambiance, and delicious breakfast offerings! Your feedback is greatly appreciated as we strive to provide all our guests with a top-notch experience. If you have any future questions or concerns, please do not hesitate to reach out to our management team directly.

8/10 不錯哦

Thomas

家庭旅遊
喜歡:整潔度、員工素質和設施服務
The shower had poor pressure and to make matters worse it did not drain.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月24日回覆
Hello Thomas, We apologize for any inconvenience during your stay. Your feedback is important, and we will address this issue promptly to ensure a better experience for future guests.

10/10 有夠讚

Yeehoua

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日回覆
Hello Yeehoua,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 很糟糕

Jaylon

團體旅遊
不喜歡:整潔度和員工素質
Not great
They gave us the wrong room on arrival and wouldn’t change, jacuzzi tub has pube hairs in all jets, pool and hot tub were great though, our kid had to sleep on floor bc of mess up. Nothing offered to us.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月21日回覆
Hello Jaylon, We appreciate your feedback on the pool and hot tub facilities. Please note that we value all guest comments and will be looking into ways to improve our room assignment processes. Your concerns will be shared with our team for review.

8/10 不錯哦

Billie

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very affordable, we loved the hot tub
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Hello Billie,We are delighted to hear that you found our hotel to be affordable and enjoyed the hot tub during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another relaxing experience.

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
I would say that for budget hotels, this one rates at the top.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Hello David,Thank you for choosing to stay with us and for sharing your positive experience. We strive to provide excellent value for our guests, and we're glad to hear that we met your expectations. We hope to welcome you back again in the future.

10/10 有夠讚

Ryan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Family time
Clean beautiful quiet stay ok breakfast we have been to the one in coonrapaids they have a wonderful breakfast I would definitely recommend to anyone
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日回覆
Hello Ryan,Thank you for choosing to stay with us and for recommending our hotel. We're delighted to hear that you found our property clean, beautiful, and quiet. We appreciate your feedback regarding breakfast and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 一般般

Emily

喜歡:員工素質
不喜歡:設施服務
Overpriced for what it is. Nice staff, fairly clean but there were ants gathering at the base of the in room jacuzzi and they found their way into the water. Thin walls. I know its not the Ritz but it felt a little dated and not a room I'd feel too comfortable in.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月13日回覆
Hello Emily, We appreciate your feedback regarding your recent stay at our hotel. We're glad to hear that you found our staff to be nice and the cleanliness of our property satisfactory. However, we apologize for any inconvenience caused by the presence of ants in your room. We will address this matter with our housekeeping team to ensure it is resolved. Regarding the room's condition, we understand your concerns and will take them into consideration for future improvement. Thank you for sharing your experience with us.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月10日回覆
Dear Guest,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

4/10 不太好

Mason

不喜歡:員工素質
The woman behind the counter was incredibly rude multiple times that we witnessed. There were some spills that werent cleaned up from the time we got there until the time we left.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日回覆
Hello Mason,We apologize for the negative experience you encountered during your stay. Providing excellent customer service is our utmost priority, and we sincerely regret any instances of rudeness from our staff. We appreciate your feedback regarding cleanliness, and we will address this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing these concerns to our attention.

10/10 有夠讚

Brenda

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Great location very friendly staff who recommended excellent restaurants that were close by. Hotel was very clean and bed was very comfortable.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月6日回覆
Hello Brenda,Thank you for your kind feedback on our hotel's fantastic location and friendly staff. We're delighted to hear that you had a great experience with their restaurant recommendations. Our dedicated team takes pride in maintaining a clean environment and ensuring a comfortable stay for our guests. We appreciate your positive review and hope to welcome you back in the future.

10/10 有夠讚

Todd

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月31日回覆
Hello Todd,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further thoughts or suggestions, we encourage you to reach out to us directly so we can continue to provide exceptional service. We look forward to welcoming you back in the future!

8/10 不錯哦

Panorea

於 2024 年 1 月住了 1 晚
Manager 於 2024年3月22日回覆
Hello Panorea, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 有夠讚

Lilith

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We came for a 4 night stay as a couple. It was very quiet for the whole time we were there minus the last night. The family that checked that night were VERY loud after hours, but we didnt mind too much as it was so quiet all week. This was not a major issue though, as we were incredibly fortunate to have a VERY clean room. Ive been in many hotels before and for the price I was pleasantly surprised. The Jacuzzi worked well, and had no debris. The lights attached to the baseboard we couldnt seem to turn on, though we had more than enough lights to compensate for that. Plenty of room to store items, and a desk. The room had minor wear and tear but nothing to write home about. Nothing to say about the staff other than they were kind. I had no issues or anything negative to report in that department. I found the morning staff were very silly, while maintaining professionality. It was an uplifting time during the complimentary breakfast. Now, the downside. Everytime we went to shower, it would turn on, and make a high pitched screeching. No fun. The public hot tub needed a little water vaccuming, as there was a bit of debris on the hot tub floor, but not enough for me to be turned off of the subject. (It is a public space, so things like that can be expected.) The pool was warm, and I found the farther into our stay the stronger the chlorine felt, so maybe it was time to add a little water. Great stay overall though. Will come again.
於 2024 年 1 月住了 4 晚
Manager 於 2024年1月27日回覆
Hello Lilith,Thank you for your feedback on your recent stay. We're glad to hear that you found our rooms to be clean and well-maintained at a reasonable price. We appreciate your understanding regarding the noise from other guests on your last night, and we will continue to address noise disturbances to ensure a peaceful environment for all guests. It's also great to hear that you enjoyed our complimentary breakfast and found our staff to be kind and professional. We apologize for the inconvenience you experienced with the high pitched screeching in the shower and will investigate and resolve this issue promptly. We appreciate your understanding regarding the cleanliness of the public hot tub and will ensure regular maintenance to improve the overall experience. We look forward to welcoming you back for another great stay in the future.

8/10 不錯哦

Nicole

情侶出遊
喜歡:員工素質和住宿環境和硬體
The staff was all great and friendly. The room was perfect and cozy.. free breakfast is always a plus.. just not use to restaurants closing by 8 or not even open. Was a small town vibe nothing wrong with that…
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月27日回覆
Hello Nicole, Thank you for taking the time to share your positive experience with our friendly staff and cozy room. We appreciate your understanding of the small town vibe and apologize if the restaurant hours did not meet your expectations. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

8/10 不錯哦

Donald

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place Good value Brewery and restaurants nearby
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月27日回覆
Hello Donald, Thank you for your kind words! We're glad to hear that you enjoyed your stay and found our hotel to be a good value. It's great that you were able to take advantage of the nearby brewery and restaurants. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

Brad

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good breakfast, quiet hotel
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月25日回覆
Hello Brad,Thank you for your feedback! We're glad to hear that you enjoyed our breakfast and found our hotel to be quiet. We strive to provide a peaceful environment for our guests. We appreciate your review and hope to welcome you back in the future.

8/10 不錯哦

Loren

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月10日回覆
Hello Loren,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience during your time with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

8/10 不錯哦

Julz

喜歡:整潔度、員工素質和住宿環境和硬體
Room is basic and very clean.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日回覆
Hello Julz,Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms to be clean. We strive to maintain a high standard of cleanliness throughout our hotel. We appreciate your stay with us and hope to welcome you back in the future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月17日回覆
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests. If there is anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back soon!

2/10 很糟糕

Jennifer

喜歡:整潔度和設施服務
不喜歡:員工素質
I was made to feel very uncomfortable after spending almost a month there and spending a large amount of money I was told when I booked another room that it was extremely dirty which was not true they had to vacuum and change the bedding which by the way everytime I asked for my bed linens to be change they would change the sheets but NEVER the comforter, after saying I was dirty the staff tried to make me feel bad for staying as long as I had been because if there taxes they would have to pay more or something. Why is this the guests issue?? I don’t own the hotel and should not be talked at about it’s finances that is very inappropriate. The one who I simply adored and was super nice to me was holly just a delight to see everyday and Ryan he’s was soooo nice two of your best people. They should be promoted they know how to make feel feel good. The one manager with short hair and glasses was so snotty to me the entire time and only when I look down my nose at her like she me did I get some respect. She actually told me she got in trouble for showing some curtisy in letting us stay past check due to us making another reservation….how is that okay the her boss punishes her for showing a longtime guest curtisy? The last morning I was there JOAN the manager asked me if my stay at the hotel was coming to an end??? I felt so unwanted like a burden to your hotel I just can’t even begin to say. I was again told about the taxes and they are just trying to avoid them..
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月13日回覆
Hello Jennifer, Thank you for sharing your feedback with us. We apologize if any misunderstandings occurred during your stay. Our team strives to provide exceptional service to all guests. We appreciate your kind words about Holly and Ryan, they truly are valuable members of our staff. We will address your concerns with the team to ensure all guests feel welcome and respected. Thank you for bringing this to our attention, we value your input.

4/10 不太好

Penny

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
One woman of the entire cleaning staff spoke English which is very difficult to have to pull out your phone everytime you need a towel or to
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月13日回覆
Hello Penny, We understand the importance of effective communication and we apologize for any inconvenience caused. We appreciate your feedback and will address this issue with our staff to ensure better language support for our guests in the future.

6/10 一般般

MIKE

不喜歡:住宿環境和硬體
Multiple aggravations made stay less than stellar
Good price and okay accommodations. Towels were thin, and it took more than one to towel off after a shower. Breakfast area not clean, and selections mediocre. Elevator had a problem, and bound up as it reached the 3rd floor. This caused the elevator to make a scary loud bang as it reached the 3rd floor, teamed with a drop of the elevator. Room heating and cooling were a bright spot and keep the room very comfortable. Likewise the friendliness and helpfulness of the staff were great.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello MIKE,Thank you for choosing our hotel and for sharing your feedback. We appreciate your compliments on our friendly and helpful staff, as well as the comfort provided by our room heating and cooling. We apologize for the issues you experienced with the towels and breakfast area. Additionally, we apologize for any inconvenience caused by the elevator malfunction. Your comments have been noted and will be shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 不太好

Tyler

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
They gave us a room with a severe ant infestation and torn up carpet. We decided to check out early and have not been able to receive a refund.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月13日回覆
Hello Tyler, We apologize for any inconveniences you encountered during your stay. Our team strives to provide a comfortable experience for all guests. We recommend contacting our management team directly for further assistance with your refund request.

8/10 不錯哦

joyce

商務旅客, 家庭旅遊
喜歡:員工素質
Our stay was fine; no problems
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello joyce,Thank you for choosing our hotel for your recent stay! We're pleased to hear that you had a problem-free experience with us. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another enjoyable stay.

2/10 很糟糕

Penny

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
I was made to feel very uncomfortable after spending almost a month there and spending a large amount of money I was told when I booked another room that it was extremely dirty which was not true they had to vacuum and change the bedding which by the way everytime I asked for my bed linens to be change they would change the sheets but NEVER the comforter, after saying I was dirty the staff tried to make me feel bad for staying as long as I had been because if there taxes they would have to pay more or something. Why is this the guests issue?? I don’t own the hotel and should not be talked at about it’s finances that is very inappropriate. The one who I simply adored and was super nice to me was holly just a delight to see everyday and Ryan he’s was soooo nice two of your best people. They should be promoted they know how to make feel feel good. The one manager with short hair and glasses was so snotty to me the entire time and only when I look down my nose at her like she me did I get some respect. She actually told me she got in trouble for showing some curtisy in letting us stay past check due to us making another reservation….how is that okay the her boss punishes her for showing a longtime guest curtisy? The last morning I was there JOAN the manager asked me if my stay at the hotel was coming to an end??? I felt so unwanted like a burden to your hotel I just can’t even begin to say. I was again told about the taxes and they are just trying to avoid them..
於 2023 年 12 月住了 4 晚
Manager 於 2024年1月13日回覆
Hello Penny, Thank you for sharing your feedback about your recent stay. We apologize if there were any misunderstandings regarding the cleanliness of your room, and we appreciate your patience and understanding while our housekeeping team rectified the situation. Our staff is expected to provide exceptional service to all guests, and we will address your concerns regarding the behavior of certain team members. We are glad to hear that Holly and Ryan made a positive impression on you, and we will recognize them for their outstanding service. Rest assured, we value all our guests and their experiences are important to us. If you have any further concerns, please feel free to contact our management team directly.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful Stay
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日回覆
Dear Guest,We're thrilled to hear that you had such a fantastic experience during your stay with us! It was our pleasure to provide you with exceptional service and we hope to welcome you back again soon for another amazing stay. Please don't hesitate to reach out to us if there's anything else we can assist you with.

8/10 不錯哦

Rebecca

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月8日回覆
Hello Rebecca, Thank you for choosing to stay with us. We hope you had a pleasant experience during your visit. If you have any specific feedback or concerns, please do not hesitate to reach out to us directly. We value your input and always strive to improve our guests' experiences.

10/10 有夠讚

Samantha

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月1日回覆
Hello Samantha,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience. We hope to welcome you back in the future for another wonderful stay.