大廳

默塞德恒庭旅館及套房飯店的評分

2.5 out of 5
默塞德恒庭旅館及套房飯店
2010 E Childs Ave, CA HWY 99 at Exit 186A, Merced, CA

評論

5.6
10 分,有夠讚;1002 則評論中有 153 則" "
8 分,不錯哦;1002 則評論中有 189 則" "
6 分,一般般;1002 則評論中有 225 則" "
4 分,不太好;1002 則評論中有 173 則" "
2 分,很糟糕;1002 則評論中有 262 則" "

5.8/10

整潔度

6.6/10

員工素質

5.2/10

設施服務

5.2/10

住宿環境和硬體

5.0/10

環保程度

評論

6/10 一般般

LIFANG

家庭旅遊
喜歡:設施服務
一般
於 2023 年 10 月住了 1 晚
FD 於 2023年10月23日回覆
Thanks for your stay with us.

6/10 一般般

LIAO,TAIWAN

喜歡:整潔度
不喜歡:員工素質
在市內,交通方便
只是過夜,尚可.

4/10 不太好

Elizabeth S,Bakersfield

情侶出遊
喜歡:員工素質和設施服務
We heard people from room next door. Talking really loud. Making noise. AC/heater didn’t work.
於 2024 年 4 月住了 1 晚

4/10 不太好

Melissa

親子旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
The gentleman at the desk was very kind and helpful. But the hotel itself is rundown. No and borded up. They have a contract with the county to house some homeless people.
於 2024 年 4 月住了 1 晚
FD 於 2024年4月25日回覆
Thanks for your stay with us, we are working hard to get things back on track, hopefully, it will be finished soon. But, still thanks for your stay with us.

2/10 很糟糕

Tina

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Not like the photos, in very poor condition.
於 2024 年 4 月住了 1 晚
FD 於 2024年4月22日回覆
During Covid time we worked with the county, but now we are working hard to get back on track. Thanks for your stay with us.

2/10 很糟糕

Frank

於 2024 年 3 月住了 20 晚

8/10 不錯哦

Esha

Great service .just the building is old and needs some repair and new outlook
於 2024 年 4 月住了 1 晚
FD 於 2024年4月14日回覆
Thanks for your stay with us, it was our pleasure to serve, hope to see you in the future, have a great weekend.

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
Quiet and Clean 👍😜
於 2024 年 4 月住了 2 晚
FD 於 2024年4月14日回覆
Thanks for your stay with us, it was our pleasure to serve you.

6/10 一般般

Ruth

商務旅客, 家庭旅遊
Estaba sucio y mal oliente habían muchas personas de la calle y mal vivientes
於 2024 年 3 月住了 2 晚
FD 於 2024年4月14日回覆
Lamento mucho las molestias, estamos trabajando arduamente para limpiar el lugar. Con suerte, la próxima vez le serviremos mejor que esta vez.

2/10 很糟糕

Lynn

情侶出遊, 商務旅客
不喜歡:整潔度、員工素質和住宿環境和硬體
The staff did not help to us we had no refrigerator or microwave after they said they would get us one .the comforter on the bed was dirty and they discriminate. There are a lot of riff Raff hanging around a lot of police activity .over all this hotel needs to go out of business ! I will never stay there again
於 2024 年 3 月住了 1 晚
FD 於 2024年4月14日回覆
Thanks for your reservation.

8/10 不錯哦

Elizabeth

The property needs new paint and the bathrooms need to change some things like the sink and faucets.
於 2024 年 3 月住了 2 晚
FD 於 2024年3月21日回覆
Thanks for your stay with us, we appreciate to giving us your kind feedback. As you saw we are working on updating our property, it is on our list. But, still thank you for giving us your kind advice.

2/10 很糟糕

Angela

於 2024 年 2 月住了 4 晚
FD 於 2024年3月21日回覆
Thanks for your stay with us.

2/10 很糟糕

Cathy

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
On yours/their website looks nothing like the picturea posted. Also said breakfast was included, but there wasn't! Hotel said they haven't provided breakfast for a long time. When I told them it's on their website, said they weren't responsible for it. Also looks like it was housing for the homeless. Didn't feel safe at all.
於 2024 年 2 月住了 2 晚
FD 於 2024年2月28日回覆
First of all thanks for your stay with us, Secondly Actually we used to provide a hot breakfast, but after COVID, a lot of guests prefer to have a packed breakfast which is safer, that's why we are providing Egg muffins or Egg sandwiches in the morning with some sweets in each bag.

10/10 有夠讚

Frank,Keizer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If you are looking for a clean comfortable place to stay this is it. I travel for work and have stayed here a number times and find it to better then some of the nicest hotel in the area. I feel safe and welcomed each time so stay at the Merced Inn and Suites. The safe are always nice and friendly at the desk. The housekeeper do a great job in the room and always make sure you have what you need. The water is always hot. Every room I have had here has been clean and comfortable. I can wait for my next booking.
於 2024 年 2 月住了 1 晚
FD 於 2024年3月14日回覆
Thanks for your stay with us. It was our pleasure to serve you, hope to see you soon again in the future.

10/10 有夠讚

Frank,Keizer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff are friendly and helpful, housekeepers do a great job and are very nice. It was a relaxing, clean and comfortable. There are lots of places to eat near by both walkable and drivable.
於 2024 年 2 月住了 2 晚
FD 於 2024年2月21日回覆
We truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. Thanks for your stay with us.

8/10 不錯哦

Sofia

喜歡:員工素質
Encampment near by
於 2024 年 1 月住了 2 晚
Ben 於 2024年2月19日回覆
Thanks for your feedback and stay and being a very valuable guest. We hope to serve you better next time.

10/10 有夠讚

Frank,Keizer

喜歡:整潔度、員工素質和住宿環境和硬體
Another wonderful clean, quiet, relaxing, stay.
於 2024 年 2 月住了 2 晚
Ben 於 2024年2月13日回覆
Thanks for your positive feedback. We are glad you were happy with your stay and we are looking forward to your future stays.

2/10 很糟糕

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Way too sketchy
Very sketchy upon arrival. Worried my car would be broken in to from the drunk men and women partying in the parking lot at 10pm. The room itself was not clean and the deadbolt would not lock. Stayed for less than 10 minutes before deciding to find a safer location for myself and my car. Will NEVER attempt to stay here again!
於 2024 年 2 月住了 1 晚
Manny 於 2024年2月13日回覆
We are sorry that you were not happy. We are constantly working hard to provide better service. Thanks for your feedback.

10/10 有夠讚

Zhichang

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 2 月住了 1 晚
Ben 於 2024年2月13日回覆
Thanks for your positive reviews and being a very valuable guest. We will look forward to your future stays.

4/10 不太好

Aaron

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
They is a $100 dollar deposit that is not on the site black mold in the shower ceiling
於 2024 年 1 月住了 1 晚
FD 於 2024年2月4日回覆
Thanks for your stay with us. Sir, every hotel in Merced has a Charging deposit fee, which is a security fee for the room and once you check out it will be returned to you.

4/10 不太好

Mohamad

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
Lady in the front desk is real sweet, lobby smelled like Lotta weed and my king size room wasn’t clean😭. Left over wrappers under neath the mattress and wrappers behind the nightstand. The toilet didn’t flush accordingly 🙃. I got up for breakfast lol there was nothing but coffe 😭 no donuts or toast
FD 於 2024年2月4日回覆
So, sorry for these issues, we will look into them and will take appropriate action. Thanks for your stay.

10/10 有夠讚

Derek

於 2024 年 1 月住了 1 晚
FD 於 2024年4月14日回覆
Thanks for your stay with us. It was our pleasure to serve you, hope you are doing well and have a nice weekend.

2/10 很糟糕

Kendell

喜歡:員工素質和客房舒適度
不喜歡:整潔度
The room that they put me in had bed bugs Not very pleasant
於 2024 年 1 月住了 1 晚
FD 於 2024年2月4日回覆
Thanks for your stay with us. We checked with our maintenance department, and they could not find any bed bugs. it might be some other issue.

6/10 一般般

Maria

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
FD 於 2024年1月28日回覆
Thanks for your stay with us.

8/10 不錯哦

Richard

商務旅客
喜歡:整潔度
Excellent for price
於 2024 年 1 月住了 2 晚
FD 於 2024年1月28日回覆
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you again. Thanks

8/10 不錯哦

Carol

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 5 晚
FD 於 2024年1月24日回覆
Thanks so much for your stay with us. it's our pleasure to serve you. Thanks.

2/10 很糟糕

Marshall

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Never coming back
Place was dirty, inside and out. There was exposed wires in room. The carpet was lifted, there is NO FREE breakfast which is advertised. Place looks like it houses the homeless. I will never go back with my family didn’t feel safe.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月22日回覆
Thanks for your say with us and also thanks for letting us know mentioned issues, we will look into it and resolve it as soon as possible. For breakfast, it is available at the front desk as we provide packed bags for breakfast with some sweets and sandwiches in it.

6/10 一般般

Richard

商務旅客
喜歡:整潔度和員工素質
Adequate for what I needed — low cost without many amenities. Breakfast offer is limited starts at 7AM which is too late.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月21日回覆
Thanks for your stay with us. It was our pleasure to serve you.

6/10 一般般

Redlands,Ontario

於 2024 年 1 月住了 2 晚
Ben 於 2024年2月13日回覆
Thanks for your reviews. We will work hard to get better evaluation next time.

10/10 有夠讚

Cynthia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is excellent and friendly. Very attentive to patrons. Rooms are clean but could use some tender loving care. Carpet had a hole almost tripped. King size bed was uncomfortable very tough mattress. The blow dryers in the bathroom did not work and the bathroom wouldn’t shut closed. Some of the towels weren’t clean. Other than that it was a great stay this is actually the second time we stay there.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月15日回覆
Thanks for your stay with us. It was our pleasure to serve you and thanks for letting us know about these issues, we will fix it as soon as possible. Hope to see you again in the future, thanks once again for your stay.

8/10 不錯哦

Srabani

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 1 月住了 4 晚
FD 於 2024年1月14日回覆
Thanks for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

8/10 不錯哦

Karnail

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
FD 於 2024年1月14日回覆
Thanks so much for your stay with us. It was our pleasure to serve you, hope to see you in the future. Have a good day.

10/10 有夠讚

Frank,Keizer

喜歡:整潔度、員工素質和住宿環境和硬體
Another great Stay, My room was clean and comfortable. Only thing is I wish there were more king rooms. I hope to be back soon again.
於 2024 年 1 月住了 2 晚
FD 於 2024年1月11日回覆
Thanks so much for your nice review, it was our pleasure to serve you. Hope to serve you again in the future, and thanks for your stay with us.

10/10 有夠讚

Gilberto

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Family trip
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
Thanks for your stay with us, it was our pleasure to serve you. Hope to see you in the future and will serve you again. Once again thanks so much for your stay with us.

8/10 不錯哦

Steve

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
It looks like this at one time was a very nice motel but it has been neglected and it is beat up. I was wondering why it was a lower price than the cheaper motels. The room was clean and ok but needed some repairs.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
Thanks for your stay with us, we are working hard to make things better again for our guests. Thanks for your stay with us.

2/10 很糟糕

Robert

不喜歡:整潔度、員工素質和住宿環境和硬體
Marginal clean - tv service limited - staff knew nothing about how tv worked - no wifi signal of value. Pay for what you get.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
So, sorry for this inconvenience, we will look into all the issues and will resolve them as required. Thanks for your stay with us.

2/10 很糟糕

Debra

情侶出遊
This hotel was very nice years ago but now, unfortunately, it needs a lot of upkeep. The carpets are stained, the bath tub is stained and the nozzle was loose, the tile is coming loose from the wall, the closet door was unhinged, the lamp was secured right in front of the mirror in the bedroom area, and the floor tile is stained - the list goes on. At 8:00 am there was no breakfast proved in the main area of the Inn as indicated. The staff was very nice but, needless to say, we will not be back.
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
So, sorry for your inconvenience, we will look into all the issues and will resolve them as required. But thanks for letting us know. Thanks for your stay with us.

2/10 很糟糕

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Was switched rooms 3x one door didn’t work the next room tv and heater didn’t work 3rd room had hidden holes stuffed with toilet paper toilet didn’t flush properly 2 thin pillows each bed thin blankets wall thermostat didn’t work figured out how to work the one by the window ice machine not working overall hotel pretty run down carpet’s definitely need to be replaced or a good clean even
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
Could please let us know when you stayed here and please mention your name so that we can check it? Thanks

6/10 一般般

Juan

喜歡:員工素質和設施服務
於 2023 年 12 月住了 2 晚
FD 於 2024年1月11日回覆
Thanks for your stay with us.

10/10 有夠讚

Adriana

不喜歡:整潔度、員工素質和住宿環境和硬體
I thought I could run away to Merced because I was born there but apparently it's cursed because it seems like everywhere I go in my hometown it's just corrupt and evil. However, I did have a profound experience however long I stayed in that room, and even though I didn't have much privacy, I feel like I found God in there 😀
於 2024 年 1 月住了 1 晚
FD 於 2024年1月11日回覆
Thanks for your stay with us, It was our pleasure to serve you, and Hope to see you again in the future. Once again thanks for such a nice review.

2/10 很糟糕

Jeremy Abram Lee

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
This property is in a horrible area, and is extremely dirty, there were bugs both dead and alive in the room I was initially in and the room I was moved to when I complained. There was mold, grime, and dirt in every corner of every wall and under and behind the appliances. I booked for 4 nights, but couldn’t stomach sleeping in the building. The only positive was the staff. The complaint and cancellation process was a pain but overall they were understanding and ultimately did give a refund.
於 2023 年 12 月住了 4 晚
FD 於 2024年1月11日回覆
So, sorry for your inconvenience, we will look into all the issues and will resolve them as soon as possible.

10/10 有夠讚

Tonya

於 2023 年 12 月住了 3 晚
FD 於 2024年1月21日回覆
Thanks for your stay with us. It was our pleasure to serve you, hope to see you again in the future.

10/10 有夠讚

Alex

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property looked slightly outdated but to my surprise the rooms were really clean and spacious. I would definitely return next time im in the area. The quality of the stay far exceeded the low price. what a deal thank you
於 2023 年 12 月住了 1 晚
FD 於 2024年1月11日回覆
Thanks for your stay with us. It was our pleasure to serve you. Hope to see you in the future. Thanks a lot.

10/10 有夠讚

Berenice

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
FD 於 2023年12月26日回覆
Thanks so much for your nice review, it was our pleasure to serve you. Hope to see you again in the future, and Happy holidays.

4/10 不太好

ignacio Ruiz

商務旅客
不喜歡:整潔度和設施服務
於 2023 年 12 月住了 1 晚
FD 於 2023年12月26日回覆
Thanks for your stay with us. We are working hard to improve things over here, Hopefully, we will serve you better than this time. Thanks.

10/10 有夠讚

Joana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
FD 於 2023年12月17日回覆
Thanks for your stay with us. It was a pleasure to serve you, hope to see you again in the future and serve you again. Thanks so much.

10/10 有夠讚

Frank,TURNER

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Again another good stay at Merced Inn and suites, staff is always nice and room always clean and comfortable.
於 2023 年 12 月住了 1 晚
FD 於 2023年12月17日回覆
Thanks for your stay with us. It was our pleasure to serve you, We Hope to see you in the future again. Happy Holidays and Happy New Year.

10/10 有夠讚

Neng

喜歡:員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
FD 於 2023年12月17日回覆
Thanks for your stay with us, it was our pleasure to serve you. Hope to see you again in the future and will serve you again. Happy holidays and Happy New Year.

10/10 有夠讚

Frank,TURNER

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed here a number of times, the price is great, it is clean, the staff are all super nice.
於 2023 年 11 月住了 1 晚
Jeeti 於 2023年11月30日回覆
Thanks for your positive comments. We will look forward to your future stays and will work hard to improve.

4/10 不太好

Gilda

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
El cuarto estaba amplio,pero sucio y destruido.habia basura debajo del sillon y el escritorio
於 2023 年 11 月住了 1 晚
Jeeti 於 2023年11月30日回覆
Thanks for your feedback. We will look into the issues and will work to improve our performance