Dear Xiaobo, We appreciate you taking the time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology and thank you for your constructive review. Certainly, look forward to welcoming you back soon in the future. Warm wishes, Himanshu Kapoor General Manager

Dear Daniel, We appreciate you taking the time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology and thank you for your constructive review. Certainly, look forward to welcoming you back soon in the future. Warm wishes, Himanshu Kapoor General Manager

Dear Valued Guest, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Appreciate the time that you spent writing us this review. Thank you for the perfect rating! I hope that your travels will bring you back again to Medan and we will look forward to another great experience with you for sure. Warm Regards, Martin Ehlers General Manager

Dear Mr/Ms Wai Wai, How can we thank you for such a great review! How wonderful it was to hear that you enjoyed your time in our hotel. It's has been our honour to get 5/5. Thank you for sharing your whole experience in Medan in such a detailed review, really glad that you enjoyed our room facilities and also recognizing our staffs who treated you as family. Everything in the hotel were made to re-enforce in making JW Marriott Medan your home when visiting Medan. Appreciate you for putting such a nice comment on Hotels.com. We look forward to welcoming you back here to continue showcasing you the services and hospitality you would expect from a JW Marriott brand. See you soon. Warm Regards, Martin Ehlers General Manager

Dear Mr Kong, We are absolutely delighted that you enjoyed your experience at JW Marriott Medan. Our staffs are doing their best to offer you an incredible experience and I would like to thank you for highlighting their work. Your review is a source of motivation for our team and I will look forward to sharing it.  Thank you very much for sharing with us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us. See you soon! Regards, Amit Sakhrani General Manager

Dear Valued Guest, On behalf of JW Marriott Hotel Medan, I’d like to sincerely express our appreciation for your wonderful comments regarding our hotel. Thank you for highlighting our service and hotel, I hope you don’t mind that I reply to your review in English. As you mentioned in your review, It's true that it's easy getting around the city from the hotel. I am then glad to hear that you enjoyed the restaurant, services and all the hotel facilities. Happy to hear that you love it all as much as we do! Thank you for the perfect rating on Expedia! I hope that your travels will bring you back again to Medan and we will look forward to another great experience with you for sure. Warm Regards, Amit Sakhrani General Manager