Dear Jamie Thank you for taking the time to review us. I am sorry to hear yo felt there were too many flies in the restaurant. We actually do have our kitchens inspected regularly by an international hygiene agency to ensure we maintain high standards. I am proud to say we have the highest rating available. That being said, we are on a tropical island and apart from Koko our restaurants are outdoors which means sometime there are flies around. I do apologise for the inconvenience and I hope the rest of your stay was enjoyable. Kind regards Tom - General Manager

Dear Kary On Thank you for your feedback and overall good experience. I am sorry you felt the boat was expensive. I will look into how we can make this better value moving forward. Thanks again and I hope to see you back here soon. Kind regards General Manager

Beste Mario,Bedankt voor uw enthousiaste beoordeling!We betreuren het ten zeerste dat de afwerking en de schoonmaak van uw kamer niet aan uw verwachtingen hebben voldaan. We streven naar perfectie en uw feedback is essentieel om ons te helpen verbeteren.Desalniettemin zijn we verheugd te horen dat de service en kamerfaciliteiten van hoog niveau waren. Ons personeel zet zich dagelijks in om onze gasten een fantastische ervaring te bieden, en uw vriendelijke woorden bevestigen hun toewijding en passie.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.The Barceló Coconut Island Team

We're thrilled to hear that you had such an exceptional experience during your stay at The Village Coconut Island Beach Resort. It's truly heartwarming to know that our staff went above and beyond to make you feel like royalty and catered to your every need.Maintaining the cleanliness of the beach and providing excellent service from the front office to every corner of the resort is our commitment to ensuring an unforgettable stay for our guests. We're glad to hear that your villa and pool were immaculate and well-serviced, contributing to your overall satisfaction.The fact that you enjoyed our food and cocktails to the extent that you have the "bellies to prove it" brings a smile to our faces. We take pride in offering exceptional culinary experiences.Your recommendation means a lot to us, and we genuinely appreciate your kind words. We look forward to welcoming you back to our incredible hotel for more memorable moments in the future.Tropical Regards,Mark and Team

Dear Sir,We would like to thank you for taking the time to post this review.We are always genuinely proactive in trying to understand how our guests feel when they stay with us here at The Village.It seems that you were a little disappointed with the property, which is a terrible shame. Our only objective is to try to ensure that all our guests leave with the fondest memories. It seems that we came up a little short in this instance.There are some rocks piled along the beach front area where your villa was situated. Unfortunately, over the last years, we have witnessed first hand a significant rise in sea levels. This has had a terrible affect on our beach front garden areas. Naturally, we have to do something about this this to either slow it down or stop it. The rocks that you refer to are in fact a temporary response whilst we plan a long term solution. We do hope that our guests would understand this and be a little sympathetic when we are trying to slow down the affect of rising water levels in a natural and environmentally friendly way.I am a little surprised by your comment regarding the air conditioning. There are over 6 different units in that villa, it is highly unlikely that they were all not cooling. Was it that they were just not ice cold enough for you? We do have records of staff checking them for you and we found the doors to be open when our staff visited. Air con will not work effectively unless the doors and windows are closed.If a guest is not happy with a specific Villa or location, we will always try to move things around to change the location or outlook. Unfortunately in this situation, we were fully booked and that was just not possible in this instance.Thank you for the rest of your comments, I will be discussing them with the team in an effort to always improve our services. If we did not meet your expectations, then pease do accept my apologies.We all wish you the very best.Mark and Team

Dear John,We were very disappointed that we were unable to meet your expectations during your very brief stay with us. Please do accept our apologies, our only intention is to try to ensure that all our guests only have the best stay with us. It seems we fell way short in this instance. As we discussed and agreed with you at the time, we would process your refund and that it would take up to 14 days to arrive to you.This is still the case, we have authorised everything since 20th December, so you should receive your funds any time now. I have no idea about your conversation with Hotel beds, they are normally very efficient at managing these processes. It seems that there may simply have been some confusion at their end. What I would say is that anyone reading this review and hopefully others is that our feedback is normally exceptional, if something does go wrong (we are human), we are always very quick to react and try our very best to find a solution that makes everyone happy. Unfortunately in this situation, we were unable to have the opportunity to do so.We wish you all the very best for 2023Mark and Team

Dear Marianne, We would like to thank you for your feedback and taking the time to review our resort and your experience. Firstly, we are delighted that you felt that the island was beautiful and that you enjoyed our Sa treatments. I would personally like to thank you also for your constructive feedback. We are always striving to improve our services, so all feedback, both positive and constructive is welcomed. I have noted your comments and will be discussing them with the team directly. We wish you all the very best Mark and Team Best Regards Mark Ashman General Manager The Village Coconut Island

Dear Edmund, Thank you for taking the time to share your experience at The Village. We are simply delighted that you enjoyed your stay with us so much. I am most pleased that our staff were able to take care of your every need, that is exactly what we aim to do. We sincerely look forward to welcoming you back to The Village in the future. Kind regards Mark and Team

Thank you so much for your delightful review. We are so pleased that we delivered such a fantastic holiday experience for you. It sounds like you made the most out of being able to enjoy the peaceful relaxed lifestyle on Coconut Island as well as exploring on the very hectic Phuket!! Thank you once again Mark and Team

Thank You for you review. We are very pleased that you really appreciated your welcome and your villa with special sea views. We agree, it is very relaxing and perfect for unwinding. Of course, being on an island, there is a certain factor of isolation, but that really, is the whole point. In order to enjoy and appreciated escaping from the very busy hustle and bustle of Phuket. However, with our water taxi running every 30 minutes, we hope it is easy to visit Phuket and enjoy its offerings at your convenience. I think that you are mistaken about the resorts facilities. Within the resort, there are 3 restaurants available for dining and a fully stocked convenience shop (Cocomart) that has over 600 items including wines, drinks, snacks, and ingredients for in room cooking. Thank you once again Mark and Team

Thank You so much for your wonderful review. It seems that you simply had a great stay with us. That makes the whole team very proud. We all look forward to hopefully welcoming you back to The Village sometime in the future. Tropical regards Mark and Team

Thank you very much for your great review. We are delighted that you had a wonderful stay and that you appreciated our special service. We hope to welcome you again to The Village Coconut Island.

Thank you or sharing your experience.We are thrilled that you enjoyed dyer stay with us.