Dear Padagawf, Thank you for leaving us a rating. We hope that you had a great stay with us and we look forward to welcoming you back in the future. Best, Makati Shangri-La, Manila

Thank you for leaving us a perfect rating. We hope that you had a delightful stay with us and we look forward to welcoming you back in the future. Best, Makati Shangri-La, Manila

Thank you for leaving us a rating. We hope that you had a great stay with us and look forward to welcoming you back on your next visit. Best, Makati Shangri-La, Manila

Dear Pik Oi Alice, Thank you for leaving us a rating. We hope to be of better service to you on your next visit. Looking forward to welcome you again here in the future. Best, Makati Shangri-La, Manila

Thank you for staying with us. We're happy to know that you had a great experience. Please allow us to look into your payment concern and email you directly with our feedback. Once again, thank you and we look forward to welcoming you again here in the future. Best, Makati Shangri-La, Manila

Thank you for the excellent rating, Shou! We hope to see you here again soon.

Thank you for the excellent rating. It was our pleasure providing you with the best service to make your stay convenient and comfortable. We hope you can come again soon here at Makati Shangri-La, Manila.

Dear Pik Oi Alice, Thank you for your detailed review during your stay at Makati Shangri-La, Manila. I am glad that our hotel facilities, services, food and central location suited you and your family well. I truly appreciate your kind words and will definitely share your commendations with my team. This is an affirmation and encouragement for us to continue in giving our best service to you. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely, Greg Findlay

谢谢你的优秀评价，姚明！ 我们很高兴能够为您服务，并确保您拥有与我们一起的丰富经验。 我们期待在您下次访问马尼拉期间尽快欢迎您。 我们期待再次为您服务。 祝你有个美好的一周！

我们非常感谢您花费时间给我们留下评论和完美评级，Lai Sim Eva！我们公司的价值观将客户满意度放在第一位，我们致力于为客人服务。只有当我们收到这样的积极反馈时，我们才知道我们已经做好了工作。谢谢你给我们这个众所周知的拍拍，你当然是我们的一天！再见。祝你有个美好的一天！

Thank you for choosing our hotel and for taking the time to rate us, valued guest! Please know that it is always our intention to have our guests carry with them a delightful memory of their stay experience. Once again, thank you and we look forward to welcoming you on your next visit. Have a great day ahead.

Dear Yuanfeng, Thank you for your wonderful review. It was our pleasure to be of service to you. I hope you could share with us how may we improve our services to better suit you, our valued guests. I look forward to welcoming you back soon at Makati Shangri-la, Manila. Take care!

Thank you for your excellent review during your stay. We look forward to welcome you again at Makati Shangri-La, Manila. Have a wonderful weekend ahead. Your Makati Shangri-La, Manila Family

Thank you for the wonderful rating during your stay, Amy. We look forward to welcoming you back soon. Have a wonderful week ahead. Sincerely, Alain Borgers, Area Manager/General Manager

Dear Edwin, thank you so much for the wonderful 5/5 feedback on the accessibility of our hotel! We are thrilled to hear that you found our facilities and services to be easily accessible and accommodating during your stay. Providing a comfortable and inclusive experience for all our guests is a top priority, and your positive comments let us know we are succeeding in that goal. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Englebert, thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you appreciated our spacious rooms, good water pressure, friendly colleagues, and excellent amenities like the gym and pool. We're glad you loved our breakfast buffet too! We look forward to welcoming you back to Makati Shangri-La for another memorable stay. Warm regards, Udo Wittich, Hotel Manager

Dear Bonn Anthony, thank you for your review! We're delighted to hear that you had a nice stay with us. Providing exceptional experiences is our top priority, and we're thrilled that we met your expectations. Your feedback is invaluable to us, and we look forward to welcome you back to Makati Shangri-La soon for another fantastic stay. Warm regards, Udo Wittich, Hotel Manager

Dear Stephen, we're delighted to hear that you had a wonderful experience at our hotel! Providing a 5-star experience is always our goal, and it's fantastic to know that we hit the mark for you. Thank you for taking the time to share your feedback with us. We hope to welcome you back to Makati Shangri-La for another exceptional stay in the near future! Warm regards, Udo Wittich, Hotel Manager

Dear Joaquin, thank you for your kind feedback. We're thrilled to hear that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay in the near future! Warm regards, Udo Wittich, Hotel Manager

Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager

Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Maria, we're thrilled to hear that you had such a wonderful experience during your stay with us! Your satisfaction is our top priority, and we're grateful for your kind feedback. We can't wait to have the pleasure of welcoming you back to Makati Shangri-La for another fantastic stay. Thank you for choosing our hotel! Warm regards, Udo Wittich, Hotel Manager

Dear Daniela, thank you for your feedback regarding your stay with us. We are thrilled to hear that you enjoyed your accommodations and the excellent service provided. Your kind words are greatly appreciated and serve as motivation for our colleagues to continue striving for excellence. We are glad to know that our efforts have contributed to your satisfaction and we look forward to welcoming you back to Makati Shangri-La in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Jett, thank you for your wonderful feedback! We are thrilled to hear that you had a great stay with us and that you are considering staying with us again in the future. We look forward to welcoming you back to Makati Shangri-La and ensuring your next visit is just as enjoyable. If there is anything specific you would like us to prepare for your next stay, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Thomas, thank you for your kind feedback! We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable experience is our top priority, and we are thrilled that we met your expectations. Your positive comments motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back to Makati Shangri-La for another memorable stay. If there is anything specific you appreciated during your visit, please feel free to share so we can ensure it remains a part of our service. Warm regards, Udo Wittich, Hotel Manager

Dear Darrel, thank you for taking the time to rate your recent stay with us. We appreciate your feedback and strive to provide exceptional service to all our guests. If there are any specific areas where we can improve to enhance your experience, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we look forward to welcoming you back to Makati Shangri-La for an even better stay. Warm regards, Udo Wittich, Hotel Manager

Dear Marvin, thank you for your feedback! We're delighted to hear that you found our location convenient and our facilities clean. Our team strives to cater to guests' needs attentively. We appreciate your kind words and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Josephine, thank you for your feedback. We're glad to hear you enjoyed the hotel's convenient location near stores and restaurants. Additionally, we apologize for the oversight regarding the cleaning of your room and appreciate your understanding. Your comment will help us improve, and we hope to welcome you back to Makati Shangri-La soon for a more flawless stay. Warm regards, Udo Wittich, Hotel Manager

Dear Dale, thank you for your feedback. We're delighted you enjoyed your stay. We apologize for the inconvenience with the hot water; rest assured, we're addressing this issue promptly to ensure a seamless experience for all guests. We appreciate your understanding and hope to welcome you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Wendell, thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the ambience of our hotel. However, we sincerely apologize for the inconvenience caused by the staggered arrival of your main course orders. We understand how important it is to enjoy a meal together with family, and we regret that we fell short of delivering that experience for you. Rest assured, we have taken steps to address this issue with our kitchen and service teams to ensure such lapses do not occur in the future. Your comments are invaluable to us, and we appreciate the opportunity to improve. We hope to welcome you back to Makati Shangri-La soon for a more flawless dining experience. Warm regards, Udo Wittich, Hotel Manager

Dear Juanita, thank you for taking the time to rate your recent stay with us. We are delighted to hear that you had a wonderful experience during your time at our hotel. We greatly appreciate your support and recognition of our efforts to provide exceptional service. We hope to welcome you back soon to Makati Shangri-La for another memorable stay. Kind regards, Udo Wittich, Hotel Manager

Dear Hamid, thank you for sharing your feedback. We're delighted to hear that our efforts to maintain our hotel have met your expectations, and that our colleague's politeness and courtesy stood out to you. We also appreciate your keen observation regarding the cleanliness of the carpet edges in your room. Rest assured, we are taking your feedback seriously and will address this area more thoroughly to ensure our high standards are met throughout. We look forward to welcoming you back to Makati Shangri-La and providing an even more exceptional experience. Warm regards, Udo Wittich, Hotel Manager

Dear Mordechai, thank you for your feedback. We're delighted you found our lobby appealing, yet regret the room's carpeting and TV issues detracted from your experience. Our aim is to offer a comfortable, homely environment, and we're sorry we fell short. We're addressing these concerns to improve our guests' stays. Your insights are invaluable, and we hope to have the opportunity to provide you with a more satisfying experience in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Michael, thank you for sharing your experience! We're thrilled you found our colleagues friendly. We acknowledge your note on our rooms and are excited to share that updates are in progress. We look forward to welcoming you back to an even better stay soon. Warm regards, Udo Wittich, Hotel Manager

Daer Rommel, thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience caused by our inability to accommodate your requested complimentary late checkout until 3pm. However, we appreciate your understanding regarding our offer for a 4pm late check-out with a half-day charge as an alternative. We acknowledge your loyalty and regret that your expectations were not met. Please be assured that your feedback is invaluable and looking forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager

Dear Carmen, we are delighted to hear that you loved everything about your stay at our hotel! Your positive feedback means the world to us. We strive to provide exceptional experiences for our guests, and we're thrilled that we could exceed your expectations. Thank you for choosing us, and we hope to welcome you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager

Dear Christopher, we are thrilled to receive your glowing 5/5 feedback! Our colleagues take immense pride in providing exceptional service to our guests. Thank you for recognizing their dedication. We look forward to welcoming you back to Makati Shangri-La soon for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Hamish, thank you for taking the time to rate us. We're sorry to hear that your experience didn't meet your expectations. We're committed to improving and would greatly appreciate any further feedback you could provide to help us understand how we can do better. Your satisfaction is our priority, and we hope to have the opportunity to earn a higher rating from you in the future. Warm regards, Udo Wittich, Hotel Manager

Dear Violet, we're thrilled to hear you had a fabulous experience at our hotel! Thank you for choosing us and for your kind words. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay. Warm regards, Udo Wittich, Hotel Manager

Dear Yaron, we're thrilled to hear that you enjoyed your last-minute get-together at our hotel! Creating a beautiful and gracious ambiance, coupled with helpful and courteous colleagues, is always our aim. Thank you for sharing your positive experience with us. We look forward to welcoming you back to Makati Shangri-La for more memorable moments in the future! Warm regards, Udo Wittich, Hotel Manager

Dear Rani, thank you for choosing to stay with us and for taking the time to rate your experience. We are delighted to hear that you had a fantastic stay with us. Your perfect rating is greatly appreciated, and we are thrilled to have met your expectations. We look forward to welcoming you back to Makati Shangri-La for another exceptional stay in the future. If you have any specific feedback or requests for your next visit, please do not hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Fernando, we're thrilled you enjoyed your stay with us. Our team takes pride in providing professional yet warm service to enhance your stay. Your kind words motivate us to maintain our high standards. We appreciate your feedback and look forward to welcoming you back to Makati Shangri-La for another awesome experience! Warm regards, Udo Wittich, Hotel Manager

Dear Maria, thank you for choosing Makati Shangri-La for your stay! We're thrilled to hear that our colleagues made your experience memorable with their cordiality and accommodating service. Providing exceptional service is at the heart of what we do, and it's wonderful to know that you found our team pleasant to interact with. We look forward to welcoming you back to Makati Shangri-La for another enjoyable stay soon! Warm regards, Udo Wittich, Hotel Manager

Dear Stan, we're thrilled to hear you enjoyed our beautiful hotel and its stunning lobby and lounge! Thank you for choosing to dine with us during the bustling Chinese New Year period. We're delighted you had a great experience in our lounge with both the delicious food and attentive service. We hope to welcome you back to Makati Shangri-La for another memorable stay soon. Warm regards, Udo Wittich, Hotel Manager

Dear Hirofumi, thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the nearby Greenbelt shopping area. It's wonderful to know that you felt safe walking around even late at night and that you encountered no issues. We're glad we could accommodate your late-night flight schedule by keeping your luggage after check-out, allowing you to enjoy some additional shopping time hassle-free. Your comfort and convenience are always our top priorities, and we're thrilled to hear that we could meet your needs. We truly appreciate your kind words and the opportunity to host you during your visit. Our team is already looking forward to welcoming you back to Makati Shangri-La for another enjoyable stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Warm regards, Udo Wittich, Hotel Manager

Dear Ryan, thank you for taking the time to rate our hotel with a perfect score! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please don't hesitate to reach out. We look forward to welcoming you back to Makati Shangri-La for another excellent experience. Warm regards, Udo Wittich, Hotel Manager

Dear Joann, thank you for taking the time to provide feedback. We are disappointed to see your rating and would appreciate more details to address any concerns you may have had during your stay. Your satisfaction is our priority, and we strive to ensure all guests have a pleasant experience. Please feel free to reach out to us directly with any specific feedback so we can improve our services. Warm regards, Udo Wittich, Hotel Manager

Dear Ricardo, thank you for your perfect 5/5 rating. We're thrilled you enjoyed your stay with us. We're committed to providing exceptional experiences, and we're delighted we hit the mark. We hope to welcome you back to Makati Shangri-La soon for another memorable stay. Warm regards, Udo Wittich, Hotel Manager