The room that we booked through this website was not what we were offered when we arrived at the hotel, in fact the hotel said that they didn't even have a room like it. They kept trying to downgrade us, but finally after I showed them the website and what we booked they put us in a more appropriate equivalent room, but the beds were as hard as a rock, extra beds were a mattress on the floor, and the hotel hallway ceiling was leaking on every floor. At least it wasn't leaking in our room!