室內游泳池和2 座室外游泳池,提供泳池遮陽傘和日光浴躺椅

洋紅色海岸碼頭西渡假村的評分

5 out of 5
洋紅色海岸碼頭西渡假村
1 Magenta Drive, Magenta Shores, NSW

評論

8.8

有夠讚

10 分,有夠讚;977 則評論中有 579 則" "
8 分,不錯哦;977 則評論中有 272 則" "
6 分,一般般;977 則評論中有 75 則" "
4 分,不太好;977 則評論中有 39 則" "
2 分,很糟糕;977 則評論中有 12 則" "

8.8/10

整潔度

8.6/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yunyi

於 2021 年 2 月住了 2 晚
Rebecca 於 2021年2月23日回覆
Good afternoon Yunyi, Thank you for taking the time to share your stay with us. We are so glad you enjoyed your stay and hope to welcome you back again soon. Kind regards, Rebecca King Guest Relations

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
家庭渡假
酒店環境好.内有餐廳.但酒店Wifi只有在大堂.我們住2房大屋.非常之大.有廚房.洗衣及乾衣機.離市中心约十分鐘車程.附近有湖邊釣魚.適合渡假之旅.

10/10 有夠讚

Zayd

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service and very comfortable and full equipped villas
於 2024 年 5 月住了 1 晚
Tanisha Kumar 於 2024年5月25日回覆
Dear Zayd, Thank you for sharing your feedback for your recent stay at Pullman Magenta Shores. We are glad that you enjoyed the villas and also the customer service provided. It is our hope to welcome you back to our resort in the future. Warm Regards, Guest Services

10/10 有夠讚

Tanja

喜歡:整潔度、員工素質和住宿環境和硬體
Newly renovated. Staff told us our rooms were newly renovated however they weren’t. Still nice though but bathrooms could be taken with more care. For example in one room the tap made a hammer sound and the plantation shutters were in a horrible state. Worn out and some slats were broken.
於 2024 年 4 月住了 2 晚
Lucy Del Piero 於 2024年5月6日回覆
Dear Tanja,hank you for taking the time to share your feedback from your recent stay at our resort. We sincerely apologise for the shortcomings you experienced during your visit. Regarding the condition of your villa, we apologise for any inconvenience caused by this and hope we can welcome you back again in the near future.Kind Regards,Guest service agent

6/10 一般般

Mohammad

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Lucy Del Piero 於 2024年4月18日回覆
Dear Mohammad,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Ganesh

喜歡:整潔度、員工素質和住宿環境和硬體
Great location and kids friendly outdoor pool
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年3月11日回覆
Good Morning Ganesh, Thank you for your outstanding review regard your recent stay with us. We are so glad to hear you and your family enjoyed all we have to offer at Pullman Magenta Shores Resort. We look forward to welcoming you back in the future. King Regards, Pullman Magenta Shores Team

8/10 不錯哦

Cheryl

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Guest Services 於 2024年3月11日回覆
Good morning Cheryl, Thank you for your response, we appreciate you taking the time review your recent stay with us. We hope to see you again soon!King Regards, Pullman Magenta Shores

4/10 不太好

Natalie

家庭旅遊
不喜歡:員工素質和住宿環境和硬體
Disappointing and very unorganised reception
We arived at 2:20pm, and was told the room wasn't ready. Understandable as it was a 3pm checkin and so was asked to come back. We returned at 3pm, and reception called housekeeping to find out no one was even cleaning my room. We weren't offered anything other than, "sorry room isn't ready". I asked if I could be put into a different room. Took her 5 mins to sort it out and she gave me keys to another room. We drove to the villa, only to walk into a chained door and someone else already staying there. She had given me keys to an occupied room. Had to drive all the way back to get it sorted. Finally 40 mins later, we got it sorted, only to enter a room that looked dark, uninviting and definitely not like the photos. The beach access is also a long winding walk on sand, which on a hot day, was unbearably hot to walk on. Very disappointed, wouldn't stay again.
於 2024 年 1 月住了 2 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Natalie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I apologise for the inconvenience this has caused and the impact this had on your overall stay, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future.Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Mohamed

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was an absolute beautiful property and resort. We really enjoyed our stay. Wanted to thank all the staff for their help and professionalism, mainly wanted to thank Maddie at the front desk, she is joyful and always helpful.
於 2024 年 1 月住了 3 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Mohamed,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort .I have share your kind words with our team and MaddieIt is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 不錯哦

Preet

於 2024 年 1 月住了 1 晚
Lucy Del Piero 於 2024年4月18日回覆
Dear Preet,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Janelle,Rockdale

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay, got an upgrade to a 3 bedroom apartment which was amazing
於 2024 年 1 月住了 2 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Janelle,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback, I am glad you loved your upgrade to our beautiful three bedroom villa Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Ann-Marie

情侶出遊
喜歡:整潔度和設施服務
於 2024 年 1 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Ann-Marie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 不錯哦

Mandy

喜歡:設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Mandy,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

6/10 一般般

Emma

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Regrettable stay
I was expecting luxury, clean villa but it was so run down, decor, lounge, dining dirty and dusty, tap was running. It needs a lot of TLC. Definitely not worth the rate they charge for each night. Glad we booked for the 1 night and not 5 as we planned.
於 2024 年 1 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Emma,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I have shared your concerns regarding room care with our resort management team, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I assure you this is not our usual standard,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

8/10 不錯哦

Luke

喜歡:員工素質
I thought the rooms were worn out. But loved the set up off the whole complex
於 2024 年 1 月住了 2 晚
Maddie 於 2024年1月24日回覆
Dear Luke,Thank you for taking the time to share your feedback with us. We appreciate your honest thoughts about the rooms, and we're sorry to hear they didn't meet your expectations. We constantly strive to enhance our guests' experience, and your insights are valuable in this process.We're thrilled to hear that you enjoyed the overall setup of the complex. Your positive comments inspire us to continue providing an excellent environment for our guests.If there are specific aspects of the rooms that you believe need improvement, we would love to hear more details to better address and enhance our accommodations.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Kind Regards,Maddie DunnGuest Services

8/10 不錯哦

Estelle

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed our 4 night stay in 3 bed villa at Pullman Magenta Shores. Highlight were the facilities; pools, gym, sauna, tennis courts and restaurant all great! Family friendly resort. Beds in the Villa were on wheels; apart from the master bed, the remaining beds were uncomfortable (moved if you rolled in your sleep) and tilted to one side if you had some weight on them. Daily room service for villas not included but could be requested for an extra fee. Would suggest that a towel renewal service (kitchen towels and bath towels) be included at least every second day; towels were not changed throughout our 4 night stay.
於 2023 年 12 月住了 4 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Estelle,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I am so glad you and your family enjoyed our beautiful facilities we have to offer.if you call the reception desk during your stay we can replenish your towels for you at your request,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the future Sincerely,Lucy Del PieroFront Office Manager

2/10 很糟糕

Shafiud

於 2023 年 12 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Shafiud,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this furtherSincerely,Lucy Del PieroFront Office Manager

4/10 不太好

Allan

於 2023 年 12 月住了 3 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Allan,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort However I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this further,Sincerely,Lucy Del PieroFront Office Manager

8/10 不錯哦

Susan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely landscaping
Lovely landscaping around resort. Nice aspect from balcony.
於 2023 年 12 月住了 2 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Susan,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,I'm so glad you enjoyed the landscaping around our resort,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Wen

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Wen,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 不錯哦

Stephanie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really appreciated the effort the manager went to. To accomodate our change in arrangements. After my friend couldn’t come she did what she could to find us another room even though they were booked out.
於 2023 年 12 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Stephanie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Colin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, out of town, adjacent to a wind swept beach.
Maddie 於 2023年12月21日回覆
Thank you for taking the time to share your experience at our hotel. We're delighted to hear that you found our establishment to be nice and enjoyed the unique charm of being adjacent to a wind-swept beach. Our location, though out of town, provides a serene escape and a chance to connect with nature.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to share about your stay that could help us enhance our services, please feel free to reach out.Thank you again for choosing our hotel.

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the place, the room and the pool were great. Reception staff were friendly. Was not keen on maintenance staff coming into our room while we were there, and 2nd maintenance person talking loudly on the phone in entry way.
於 2023 年 12 月住了 2 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear John,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team, I have shared your concerns with maintenance,rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the future Sincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Beau

於 2023 年 12 月住了 3 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Beau,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

2/10 很糟糕

WENDY

於 2023 年 12 月住了 4 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Wendy,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort However I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this further,Sincerely,Lucy Del PieroFront Office Manager

2/10 很糟糕

Simon

商務旅客
不喜歡:員工素質
於 2023 年 10 月住了 1 晚
Lucy Del Piero 於 2024年2月12日回覆
Dear Simon,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future.Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

10/10 有夠讚

Hala

情侶出遊
喜歡:設施服務和住宿環境和硬體
Fantastic stay at Pullman Magenta shores! Have been here twice for our anniversary and my birthday, absolutely fantastic place to stay, facilities are great, staff are incredibly helpful and friendly, they go out of their way for their guests and overall a great time. Such a good escape, will definitely be back again 😊
於 2023 年 12 月住了 3 晚

10/10 有夠讚

RAN

於 2023 年 11 月住了 2 晚
Ashleigh 於 2023年11月22日回覆
Dear Ran,Thank you for providing feedback on your recent stay at Pullman Magenta Shores!We are so glad to hear you enjoyed your stay and we hope to welcome you back soon.Kind regards,Ashleigh PughFront Office Supervisor

10/10 有夠讚

Ellen

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We absolutely loved staying at the Pullman Magenta, the staff were so lovely and helpful, the villa was amazing, comfortable and beautiful view of the pool. The only negative was the staff at the golf shop, he was very rude to my husband regarding him playing golf and using the driving range and my husband felt very belittled and angry.
於 2023 年 10 月住了 2 晚
Ashleigh 於 2023年10月29日回覆
Dear Ellen,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad to hear you enjoyed your stay and the helpfulness of our staff.I apologise for the unpleasant experience with the Pro Shop and have forwarded this feedback to Golf.We hope to welcome you back in the future!Kind regards,Ashleigh PughFront Office Supervisor

8/10 不錯哦

Barbara

喜歡:整潔度和住宿環境和硬體
The resort was nice, and quiet, and the room was lovely. The facilities were excellent, but the staff were a bit hit and miss. While most staff were polite, professional and very helpful, a couple of encounters left us feeling like we were an inconvenience.
於 2023 年 10 月住了 3 晚
Ashleigh 於 2023年10月24日回覆
Dear Barbara,Thank you for taking the time to provide feedback on your recent stay at Pullman Magenta Shores! We are so glad to hear you enjoyed the facilities and your room.I apologise for the unpleasant encounters with our staff members. I have flagged this with our team and once again, apologise for feeling this way.We hope to welcome you back in the future.Kind regards,Ashleigh PughFront Office Supervisor

10/10 有夠讚

Justin

情侶出遊
喜歡:設施服務
Great little holiday destination, would definitely go back
於 2023 年 10 月住了 1 晚
Reservations 於 2023年10月23日回覆
Thank you for your feed back! We look foward to welcoming you to our resort again :)Kind regardsReservations

10/10 有夠讚

Tracey

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good rooms near airport and shops
Good large rooms, shops close by. Near airport
於 2023 年 10 月住了 1 晚
Ashleigh 於 2023年10月18日回覆
Dear Tracey,Thank you for providing feedback on your recent stay at Pullman Magenta Shores! We are so glad to hear you enjoyed your stay.We look forward to welcoming you back soon!Kind regards,Ashleigh PughFront Office Supervisor

10/10 有夠讚

Fozia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Ashleigh 於 2023年10月5日回覆
Dear Fozia,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad to hear you enjoyed your time with us.We look forward to welcoming you back soon!Kind regards,Ashleigh PughFront Office Supervisor

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing 5 day holiday for family of 7. We couldn’t have asked for a better experience
於 2023 年 9 月住了 5 晚
Ashleigh 於 2023年9月30日回覆
Dear Robert,Thank you for providing feedback on your recent stay at Pullman Magenta Shores!We are so glad to hear you enjoyed your stay. Your kind words are very much appreciated to our team.We look forward to welcoming you back soon!Kind regards,Guest Services

8/10 不錯哦

M

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff
於 2023 年 9 月住了 3 晚
Ashleigh 於 2023年9月26日回覆
Good morning,Thank you for your kind words regarding your stay. We are so glad to hear you enjoyed your time with us.We look forward to welcoming you back soon!Kind regards,Guest Services

10/10 有夠讚

Nigel

於 2023 年 8 月住了 1 晚
Ashleigh 於 2023年9月20日回覆
Good evening Nigel,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad you enjoyed your time with us.We look forward to welcoming you back soon.Kind regards,Ashleigh PughFront Office Team Leader

10/10 有夠讚

Emma

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort with manicured gardens. Villas were very spacious. Facilities were excellent. Staff were friendly and incredibly helpful. I will definitely be returning.
於 2023 年 8 月住了 1 晚
Denisse - Reservations, Pullman Magenta Shores 於 2023年8月29日回覆
Dear Emma, thank you for the time to provide us with your feedback, we are delighted you had a positive stay with us and we very much look forward to welcoming you back.Kind regardsGuest ServicesPullman Magenta Shores

10/10 有夠讚

Jehan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Ashleigh 於 2023年8月6日回覆
Dear Jehan,Thank you for providing feedback on you recent stay at Pullman Magenta Shores Resort. Our team are so glad to hear that you enjoyed your stay.We look forward to welcoming you back to our resort soon!Kind regards,Ashleigh PughGuest Services Agent

10/10 有夠讚

William

於 2023 年 7 月住了 1 晚
Lucy Del Piero 於 2023年7月31日回覆
Hi William,Thankyou For Sharing your feedback with us for your recent stay at Pullman magenta shores.We look forward to welcoming you back soonLucy Del Piero Front Office Manager

8/10 不錯哦

YU

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Rebecca 於 2023年7月16日回覆
Good afternoon Yu,Thank you for taking the time to share your experience with us. We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

8/10 不錯哦

Natarsha

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great space for larger families, and very comfortable, light and bright. Overall felt like ita a super good 4/4 star hotel, not quite the 5 star property it's advertised as. There were a few teething issues with our room, which we would've expected would've been checked before guests stayed in the rooms. Staff were very helpful, but lots of mixed information about inclusions and offerings throughout the stay. Food options were also just ok. The beach location was fabulous, so wild and beautiful.
於 2023 年 7 月住了 3 晚
Guest Services 於 2023年7月12日回覆
Good evening Natarsha,Thank you for taking the time to share your recent stay with us. We appreciate your feedback and hope to welcome you back again soon.Kind regards,Guest Services

10/10 有夠讚

Nick

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great venue - rooms really spacious - staff awesome
於 2023 年 7 月住了 1 晚
Rebecca 於 2023年7月10日回覆
Good evening Nick,Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your stay and appreciate your awesome feedback about our Team. We hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

10/10 有夠讚

John

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great value for money. 3 bedroom villa, spacious and easily accomodated 3 adults and 2 children in comfort. Certainly does not deserve some of the negative reviews we read. Reception staff very friendly.
於 2023 年 7 月住了 1 晚
Rebecca 於 2023年7月6日回覆
Good morning John,Thank you for taking the time to share your recent stay with us. We are so glad you and your family enjoyed your time here at Magenta and appreciate your kind words regarding my Team. We hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

4/10 不太好

Hassan,Bankstown

家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Really disappointed with our stay this time but I don’t think it’s a true reflection of the hotel as we have had good experiences in the past so I think this was just a one off experience. 1) Heating was not working in the room at all so we all got really cold 2) Indoor pool heater was faulty so we could not swim 3) TV remote not working
Guest Services 於 2023年6月20日回覆
Good afternoon Hassan,Thank you for your feedback provided.We have discussed your stay with our Management Team who have addressed your conerns.We do hope to welcome you back again soon.Kind regards,Guest Services

4/10 不太好

Jeffrey

情侶出遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Property is tired. They don’t clean daily and room wasn’t clean when we arrived. Dirty carpets and hair in bathroom
於 2023 年 6 月住了 2 晚
Guest Services 於 2023年6月18日回覆
Good morning Jeffrey,Thank you for taking the time to share your recent stay with us. We are so sorry that your stay with us was not to your expectations and we will look into your noted concerns to ensure your villa is to our high standard. We do hope to welcome you back again soon.Kind regards,Guest Services

8/10 不錯哦

Jane

喜歡:整潔度和員工素質
Great location. Staff were very attentive and professional. Accommodation was spacious n clean but showing its age in some area's .e.g. carpet stains and lots of scuff marks on walls,bedroom block out curtain was broken in parts.
於 2023 年 5 月住了 1 晚
Pullman Magenta Shores Team 於 2023年6月2日回覆
Thank you for your feedback on your recent stay with us, we are glad you enjoyed your stay we will pass on the feedback to our maintenance team to look into the concerns above

10/10 有夠讚

Tracey

喜歡:整潔度、員工素質和住宿環境和硬體
Perfect getaway
於 2023 年 5 月住了 1 晚
Rebecca 於 2023年5月28日回覆
Good afternoon Tracey,Thank you for taking the time to share your recent experience with us. We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

4/10 不太好

Pablo

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
於 2023 年 5 月住了 2 晚
Denisse - Reservations, Pullman Magenta Shores 於 2023年5月15日回覆
Hi Pablo, we would welcome an opportunity to understand the reason for your rating. Could you provide us with further details for our team to review and assess where improvements can be made?Kind regardsReservations - Pullman Magenta Shores

10/10 有夠讚

Roger

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 2 晚
Team Magenta 於 2023年5月15日回覆
Good afternoon Roger,Thank you for sharing your wonderful experience with us. We do hope to welcome you back again soon.Kind regards,The Team at Pullman Magenta Shores Resort.

4/10 不太好

Russell James

不喜歡:整潔度和住宿環境和硬體
Spa didn’t work, carpet stains everywhere and water leakage from bathroom to carpet areas
於 2023 年 5 月住了 2 晚
Team Magenta 於 2023年5月15日回覆
Good afternoon Russell James,Thank you for taking the time to share your recent stay with us. Unfortunately the spa baths do not operate as a spa and this is why we do not advertised as spa baths. We do apologise for any inconvenience caused and will ensure our Team advise this on check in. I have also requested our Maintenance Manager look into your noted concerns of the bathroom leaking onto the carpet. We do hope to welcome you back again soon.Kind regards,Team Magenta