Very nice older hotel in a great location, right across the street from the Park of Madrid. You pay a little extra for the breakfast, which was good. They had non-dairy and gluten free options. They fry eggs upon request, otherwise you just get eggs sitting in a hot pot.
One of the big minuses for us was that the hotel advertised as having Air Conditioning. Of course we assumed that meant room controlled air conditioning. The first night we could not figure out the air conditioning and the room got really hot, so we opened the windows which allowed all the street noise to come in. When we asked the front desk about the air conditioning they explained that they have no control over the AC since it is set to turn on only when the outdoor temperature reaches a specified level. We complained for a few days straight and just kept getting the standard run around. We weren't the only ones complaining, our friends and many other hotel guests stated they were experiencing the same issues with AC and the Staff's respond. After about 3 - 4 days, the AC finally came on.
If it wasn't for the AC situation, I would have given the hotel 4 stars.
David
於 2024 年 5 月住了 6 晚
2/10 很糟糕
Franklin
家庭旅遊
2024年5月8日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is very dingy! Old and not kept up at all - from the lobby and hallways to the room. No air-conditioning in May (the reason given by staff was bc it's still cold outside)?? Wow, it's May! Opening windows was not a choice because the loud music and horrific dirty court-yard ie. outside space surrounded by building walls. Everything about the bathroom was disgusting...an old and dirty hairdryer was permanently plugged in (I guess so it couldn't be stolen?). I could go on and on...Anyway, I don't understand who is rating this hotel as an excellent one? This is a 1 star hotel!
Franklin
於 2024 年 5 月住了 2 晚
8/10 不錯哦
Mary
情侶出遊
2024年5月1日
喜歡:整潔度和員工素質
Property is directly across from the Retiro and in a beautiful area. The hotel is in need of some updating. We had a patio overlooking the park that was dusty and not really comfortable for sitting. Also the windows could have been cleaner especially since they do not open so there was no option for looking out. The room was comfortable and the staff was very friendly.
Mary
於 2024 年 4 月住了 1 晚
8/10 不錯哦
JAIME
情侶出遊
2024年4月29日
喜歡:整潔度、員工素質和住宿環境和硬體
En general todo bien, no ofrecieron beneficios VIP, por el precio muchos hoteles de similar calificación incluyen desayuno.
El espejo de aumento del baño estaba dañado, se reporto y no fue atendida la solicitud