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金峰石飯店的評分

4 out of 5
金峰石飯店
Gran Via 53, Madrid, Madrid

評論

9.2

太棒了

10 分，有夠讚；1145 則評論中有 780 則" "
8 分，不錯哦；1145 則評論中有 263 則" "
6 分，一般般；1145 則評論中有 70 則" "
4 分，不太好；1145 則評論中有 15 則" "
2 分，很糟糕；1145 則評論中有 17 則" "

9.4/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

4/10 不太好

Vineet

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Poor state of the hotel. It’s a run down hotel which needs a major upgrade. We aren’t pleased with our stay.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Leisan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This Hotel is excellent, the service is wonderful, clean, customer services excellent, the front desk guys are wonderful and helpful with the guest. I really recommended
於 2024 年 4 月住了 6 晚

10/10 有夠讚

Gilberto

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Close to plaza España and everything
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Robin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I put my daughter up in this hotel the weekend before she started her study abroad program and the staff was amazing to us and her. They upgraded her room and made her feel welcome and safe.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

RENE

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location, restaurants, shopping. Nice hotel
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Claudia

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
La ubicación es inmejorable. Está cerca de tiendas, teatros, restaurantes y el metro. Es muy bonito el hotel. La habitación es muy cómoda y elegante
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Bob，San Mateo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed there several nights during one month and the staff was extremely friendly and helpful.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日回覆
dear Bob,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

6/10 一般般

Russell

喜歡：整潔度和員工素質
The hotel is in a great location on the Gran Via. Get the Airport Express Bus (currently 5 Euros), get off at Ciables and the take Line 2 on the Metro from Banco de Espana to Santo Domingo and you're there. I booked this for the use of the pool after the Madrid Marathon. Very dissapointingly it was kept closed with no explanation. The rooms are nice, but the walls are thin - expect to hear everything from the rooms around you. Breakfast buffet is fine, your place is instantly cleared the moment you get up. The location is great, use it as a convenient base.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Alexandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel in Gran Via
於 2024 年 4 月住了 5 晚
hotel Emperador 於 2024年4月30日回覆
Dear Alexandra,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Constantina

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location in the center of the city.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jacqueline

喜歡：整潔度和員工素質
Gracias
於 2024 年 4 月住了 9 晚

10/10 有夠讚

Silvia，Miami

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent Hotel. Great location in Gran vía . Profesional Staff. Especial customers Service and excellent service in all areas . Barbara es a true professional in hospitality industry. Next time we Will meet in this Hotel .
於 2024 年 4 月住了 6 晚
hotel Emperador 於 2024年4月30日回覆
Dear Silvia,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Carla

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved this hotel, location, the room, the view, the staff. Everything was just perfect Can’t wait to go back
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日回覆
Dear Carla,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Margarette

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
good spot for tourists!
於 2024 年 4 月住了 6 晚
hotel Emperador 於 2024年4月30日回覆
Dear Margarette,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Leonard

喜歡：整潔度、員工素質和住宿環境和硬體
Good hotel
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月30日回覆
Dear Leonard,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in future. Thank you so much for your opinion.

10/10 有夠讚

Abner

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great Hotel in a Great location. Everything was excellent.
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日回覆
Dear Abner,Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoyed it.We look forward to welcoming you here again in a future. Thank you so much for your opinion.

6/10 一般般

noah

情侶出遊
喜歡：員工素質
Location good. Staff nice/professional. Property could use renovations. Little shabby especially for price paid. Pool was not functional. Room wreaked of smoke even though it was a non smoking room. Had allergy attack but since we got to our room at midnight and were just spending 1 night, did not alert the hotel. Would not recommend hotel or stay again.
於 2024 年 4 月住了 1 晚

6/10 一般般

Anthony

喜歡：整潔度
不喜歡：員工素質
The only concerns where that I paid for a city view instead I got to see nothing but walls outside and other people rooms. Another would be the staff slams door when working and if you think of sleeping in you may be woken up by the cleaning staff outside slamming doors. I believe water and ice machine are a priority in every hotel and there wasn’t one on the property so make sure to buy water outside the hotel.
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日回覆
Dear Anthony,Thank you for your stay here at Hotel Emperador. We regret to read that you didnt fully enjoyed your stay here with us.Our apologies for the inconveniences with the maids. They should work in silence. We would like to infom you that classic rooms are interior rooms and Superior rooms have city views . Perhaps due to a mistake you choose the wrong type of room.Finally we would like inform you that all rooms have a welcome bottle of water and tub water is drinkable and it has very good quality and all guests can find ice at at the lobby bar. Our apologies for the misunderstanding.Thank you for your opinion.

10/10 有夠讚

mirela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exits the expectation
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月30日回覆
Dear Mirela,we are pleased to read that you enjoyed your stay here at Hotel Emperador.It was a pleasure to host you.We look forward to welcoming you in a near future.Thank you so much for your feedback.

10/10 有夠讚

Kerry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous room upgrade, friendly and helpful staff, good security. This was my third stay at this hotel, which I return to for its location and quality of upgraded rooms.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日回覆
Dear Kerry,We are pleased to know that you enjoyed your visit. It was a pleasure to host you once again.Thank you so much for your opinion.

10/10 有夠讚

Tetyana，BROOKLYN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location, clean and spacious room, very helpful staff.
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月30日回覆
Dear Tetyana,Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was great. perfect location
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月30日回覆
Dear Peter, Thank you for your stay here at Hotel Emperador. We are pleased to know that you enjoy it.We look forward to welcoming you here again in a near future. Thank you so much for your opinion.

10/10 有夠讚

Rene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gran hotel , con muy buena ubicación y excelente servicio Súper recomendado
於 2024 年 4 月住了 5 晚
hotel Emperador 於 2024年4月17日回覆
Estimado Rene, Muchas gracias por alojarse en el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión

10/10 有夠讚

Linda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel Emperador is fabulous, ideally situated for sightseeing, transport, shopping, restaurants
於 2024 年 4 月住了 4 晚
hotel Emperador 於 2024年4月17日回覆
Dear Linda,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.Look forward to welcoming you again in a future.Thank you for your opinion.

4/10 不太好

Bennice

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
They upgraded me alright to a room next to the one they are fixing. Then, the hall, elevator and lobby started smelling some kind of a chemical and so did the water in the faucet in our room. We let them know about it but was dismissed saying that it is in the air and not in the water instead of checking if it may have seeped in to the pipes next room. So we used bottle water for everything. It was clear after a few days but we were concerned for the people that stayed next door.
於 2024 年 4 月住了 4 晚
hotel Emperador 於 2024年4月17日回覆
Dear Bennice,Thank you for your stay here at hotel Emperador. Our apologies for the inconveniences about the smelling. but we must say that before giving that answer, we had all the information and we knew that it wasnt dangerous to anyone. We understand that the smell of paiting was strong but we are obviously the first to be interested in ensuring that our guests ans staff are safe.Thank you again for your feedback.Hope to welcome here again in a future.

10/10 有夠讚

luis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Overall very good but could't take a hot shower at night, water got cold after a few minutes.
於 2024 年 4 月住了 4 晚
HOTEL EMPERADOR 於 2024年4月17日回覆
Dear Luis,We would like to thank your stay at Emperador Hotel.We apologize for the inconvenience.

10/10 有夠讚

Kris See King

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
HOTEL EMPERADOR 於 2024年4月17日回覆
Dear Kris,We appreciate you have stayed at Emperador Hotel.

10/10 有夠讚

SHANNON MAUREEN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room had a nice view
於 2024 年 4 月住了 7 晚
hotel Emperador 於 2024年4月14日回覆
Dear Shannon,Thank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 有夠讚

PATRICIA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy elegante,bbuenisima ubicacion me toco balcon y la vista perfecta lo ame
於 2024 年 4 月住了 3 晚
hotel Emperador 於 2024年4月14日回覆
Estimada Patricia,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia. Confiamos en poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

10/10 有夠讚

mirela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月14日回覆
Dear Mirela,hank you so much for choosing Hotel Emperador. We are pleased to know that you enjoyed your stay here with us.We look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 有夠讚

MARIA，guaynabo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful lobby, hallways and a room with a view. Very secure hotel right on Gran Via, close to the metro and great shopping.
於 2024 年 4 月住了 2 晚
hotel Emperador 於 2024年4月10日回覆
Estimada Maria, Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.

8/10 不錯哦

Arianna

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy buena ubicación buen servicio
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月10日回覆
Estimada Arianna,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que disfrutó su estancia en nuestro Hotel. Esperamos poder darle de nuevo la bienvenida en un futuro próximo.Gracias por su opinión.

10/10 有夠讚

Armando

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location to walk to other locations and right next to the subway station. Would stay again.
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月8日回覆
Dear Armando,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

Bob，San Mateo

情侶出遊
喜歡：設施服務
Worth the price!
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月8日回覆
Dear Bob,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

Mirtha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 10 晚
hotel Emperador 於 2024年4月8日回覆
Dear Mirtha,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

MATTHEW

家庭旅遊
喜歡：住宿環境和硬體
Liked it
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月5日回覆
Dear Matthew,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

James

情侶出遊
Incredibly helpful staff!
於 2024 年 4 月住了 1 晚
hotel Emperador 於 2024年4月5日回覆
Dear James,Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

Tomas David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My stay at the hotel I can say was very good, there were no setbacks and everything was excellent, the treatment of the staff, the cleanliness, the location, the security, despite being located in the center. I recommend it.
於 2024 年 3 月住了 9 晚
hotel Emperador 於 2024年4月5日回覆
Dear Tomas David,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

10/10 有夠讚

aracely

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Sholeh

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Rooftop was very nice . Great breakfast. Perfect location.
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月8日回覆
Dear Sholeh,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. We look forward to welcoming here again in a future.Thank you so much for your opinion.

8/10 不錯哦

Chisako

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location, very convenient to go around famous places.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年4月2日回覆
Dear Chisako, Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

10/10 有夠讚

Ashley

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was exactly what I was expecting
於 2024 年 3 月住了 3 晚
hotel Emperador 於 2024年4月2日回覆
Dear Ashley,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

8/10 不錯哦

Jesus

家庭旅遊
喜歡：整潔度
The staff very respectful and kind . Overall I enjoyed my staying at the hotel
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年4月2日回覆
Dear Jesus,Thank you for your stay here at Hotel Emperador. WE are pleased to find out that you enjoyed It. It was a pleasure to host you and we look forward to welcoming you in a future.Thank you so much for your opinion.

4/10 不太好

Trisha

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately I didn’t get to stay at the property as I had a medical emergency and wasn’t able to travel. I sent a request to cancel while in the ambulance but the hotel didn’t reply so I had my booking agency call them too and the hotel refused and said it was against their policy. It’s sad, they will take money from clients when there’s an accident/medical emergency and aren’t able to travel. I will not book with them ever again.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年4月3日回覆
Dear Trisha,We regret to read that you had a medical emergency. and you werent able to travel. We hope you are getting better. Trisha, we are surprised for the message as we cannot find any cancellation request from Expedia who are in charge for that as you booked the room directly with them. We are flexible with that issues when the guest provides a certification to confirm the emergency. Please contact EXPEDIA assistance for further help.Kind regards,

10/10 有夠讚

Milvia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicación y limpieza.
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年4月2日回覆
Estimada Milvia,Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle de nuevo la bienvenida en una próxima visita.Muchas gracias por su opinión.

8/10 不錯哦

Humberto

於 2024 年 3 月住了 3 晚
HOTEL EMPERADOR 於 2024年4月17日回覆
Dear Humberto,We appreciate you have stayed at Emperador Hotel.

10/10 有夠讚

Juan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, friendly staff Nice room Bathroom was very dark and a little mold in the shower area But the beds were comfortable and we did enjoy our stay.
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年3月26日回覆
Dear Juan,Thank you so much for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here.Hope to welcome here again in a future.Thank you for your opinion

10/10 有夠讚

Norman

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
very convenient location and the rooms are small but very comfortable... quiet area, despite the fact it's right on gran via... rooftop was a great amenity...
於 2024 年 3 月住了 7 晚
hotel Emperador 於 2024年3月25日回覆
Dear Norman,Thank you for choosing Hotel Emperador. We are pleased to read that you enjoyed your stay here with us. Hope to welcome you again in a near future.Thank you so much for your opinion.

10/10 有夠讚

Marco Antonio

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gran ubicación y trato del personal
於 2024 年 3 月住了 2 晚
hotel Emperador 於 2024年3月25日回覆
Estimado Marco Antonio,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.

10/10 有夠讚

Saily

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Un lugar super bien ubicado. Las habitaciones son amplias, cómodas y recién remodeladas.
於 2024 年 3 月住了 4 晚
hotel Emperador 於 2024年3月25日回覆
Estimada Saily,Muchas gracias por elegir el Hotel Emperador. Nos alegra saber que ha disfrutado su estancia. Confiamos en poder darle de nuevo la bienvenida en un futuro próximo.Muchas gracias por su opinión.