室內游泳池

梅肯西凱富套房飯店的評分

2.5 out of 5
梅肯西凱富套房飯店
5000 Harrison Rd, Macon, GA

評論

8.4

非常好

10 分,有夠讚;639 則評論中有 323 則" "
8 分,不錯哦;639 則評論中有 194 則" "
6 分,一般般;639 則評論中有 68 則" "
4 分,不太好;639 則評論中有 25 則" "
2 分,很糟糕;639 則評論中有 29 則" "

8.4/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

GARY

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Guest Relations Management 於 2024年5月2日回覆
Hi Gary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 有夠讚

Paul

喜歡:設施服務
Everything
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日回覆
Hello Paul,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 有夠讚

Deborah

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
This property was nice for the price. The continental breakfast was very good with hot food. My only concern was dark hallways - very dark with only lighting directly above room doors. The room itself was clean, but with limited electrical outlets and poor lighting.
於 2024 年 3 月住了 1 晚
Guest Relations Management 於 2024年4月12日回覆
Hi Deborah,Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We are glad to hear that you found our property to be nice, especially considering the price.We appreciate your positive comments about our continental breakfast. It's great to know that you enjoyed the hot food options. We strive to provide a satisfying breakfast experience for our guests, and we are delighted that we met your expectations in that regard.We understand your concerns about the dark hallways. Our team will take note of this feedback and explore ways to improve the lighting in those areas. Thank you for bringing it to our attention.We are pleased to hear that your room was clean. Maintaining cleanliness is a priority for us, and we appreciate your recognition of our efforts. We apologize for any inconvenience you experienced due to limited electrical outlets and poor lighting in the room. Your feedback is valuable to us, and we will take it into consideration as we plan future improvements to enhance the overall guest experience.Once again, we appreciate your feedback and thank you for choosing our hotel. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back on your next visit.

8/10 不錯哦

Emily

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was easy. Got right to our clean room. Breakfast was decent.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日回覆
Hello Emily,We are glad to hear that you had a smooth check-in experience and enjoyed your clean room. It's great to know you found the breakfast decent as well. Your feedback is valuable to us to maintain high standards of service for all our guests. We hope to welcome you back again in the future.

8/10 不錯哦

Larry

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Large parking area. Breakfast got a little too weak and the tail end.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日回覆
Hello Larry,We appreciate your feedback on our parking facilities. Should you have any further concerns about your breakfast experience, please don't hesitate to contact our management team directly.

8/10 不錯哦

Frank

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月15日回覆
Hello Frank, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 有夠讚

Donald

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and convenient to get to.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Donald,We're delighted to hear you found our hotel clean and conveniently located. Your positive feedback is truly appreciated. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 有夠讚

Swaminathan

於 2024 年 3 月住了 1 晚
Guest Relations Management 於 2024年4月13日回覆
Hi Swaminathan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 不太好

Darren

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
Hotel smells like the pool with moisture issues. Cigarette butts in the hallway ceiling vents, wrinkles in wallpaper in room and hallways, food particles on the couch and floor by bed in room.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日回覆
Hello Darren, Thank you for sharing your feedback with us. We regret to learn of the aspects you found disappointing during your stay. Maintenance and cleanliness are top priorities for us, and we will address these concerns accordingly to enhance the guest experience. We appreciate your valuable input as it helps us improve our services for all future guests.

10/10 有夠讚

Gregory

喜歡:整潔度、員工素質和住宿環境和硬體
I have a great visit this time at the hotel. Last year my bedding was dirty when I arrived at the site.
於 2024 年 3 月住了 1 晚
Guest Relations Management 於 2024年3月15日回覆
Hi Gregory,Thank you for providing feedback about your recent visit to our hotel. We are delighted to hear that you had a great experience this time.We apologize for any inconvenience you experienced during your previous stay when you found the bedding to be dirty upon your arrival. We understand the importance of cleanliness and the impact it has on our guests' comfort. Please rest assured that we take your feedback seriously, and we have taken steps to address the issue with our housekeeping team. We are committed to providing clean and well-maintained accommodations for all our guests.We appreciate your continued patronage and hope that you will consider staying with us again in the future. Thank you again for your feedback, and we look forward to welcoming you back.

8/10 不錯哦

Alexis

喜歡:整潔度、員工素質和住宿環境和硬體
Overall good, breakfast attendant wasn’t attentive
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月20日回覆
Hi Alexis,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that your overall experience was good. However, we apologize for any inconvenience caused by the lack of attentiveness from our breakfast attendant.We understand that attentive service is essential, especially during breakfast when guests rely on staff to ensure a smooth and enjoyable dining experience. We will address this issue with our team to ensure that all staff members are providing the level of service our guests expect and deserve.Your feedback is valuable to us as we strive to continually improve our services. We appreciate your patronage and hope to have the opportunity to welcome you back for a more attentive and enjoyable experience in the future.

6/10 一般般

Kristine

喜歡:員工素質和客房舒適度
於 2024 年 2 月住了 1 晚
Guest Relations Management 於 2024年2月7日回覆
Hi Kristine,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 有夠讚

Diane

於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2024年2月7日回覆
Hi Diane,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 有夠讚

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location with indoor pool
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年2月3日回覆
Hi Robert,Thank you for your positive feedback about our hotel. We're delighted to hear that you enjoyed our great location and indoor pool during your stay.Having a great location is important to us, and we're glad it met your needs and added to the convenience and enjoyment of your stay. We're also pleased that you had the opportunity to take advantage of our indoor pool. We hope it provided a relaxing and refreshing experience for you.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

10/10 有夠讚

Hetherran

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年2月1日回覆
Hi Hetherran,Thank you for your positive feedback. We are absolutely thrilled to hear that you had a fantastic experience during your recent stay at our hotel.Our team takes great pride in ensuring that each guest feels comfortable and welcomed, so it brings us immense joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your feedback serves as a motivating factor for us to continue delivering exceptional service.Your rating and review not only validate our efforts but also help us understand the impact we have on our guests' experiences. It encourages us to maintain the high standards that we strive for. We truly value your patronage and loyalty, and we eagerly look forward to the opportunity to welcome you back in the near future.Once again, thank you for choosing our hotel and for taking the time to share your positive feedback. We can't wait to have the pleasure of serving you again soon!

10/10 有夠讚

真實旅客

喜歡:住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月31日回覆
Dear Valued Guest,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 不錯哦

John

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月31日回覆
Hi Jon,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

10/10 有夠讚

Eileen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Easy to find
Very clean & accessible. Easy to find off the freeway & close to many places to eat. Friendly staff. Good breakfast.
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月27日回覆
Hi Eileen,Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and that our hotel met your expectations in terms of cleanliness, accessibility, and location.We understand the importance of convenience, and we are glad that our hotel's proximity to the freeway and nearby dining options added to the overall convenience of your stay. It is also gratifying to hear that our staff provided friendly service and that you enjoyed our breakfast offerings.Your feedback is greatly appreciated, as it reinforces our commitment to providing a comfortable and enjoyable experience for our guests. We value your patronage and look forward to welcoming you back in the future.

10/10 有夠讚

elaine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok!
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月25日回覆
Hi Elaine,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 不錯哦

Barbara

喜歡:員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月23日回覆
Hi Barbara,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 不錯哦

qin

於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月23日回覆
Hi Qin,Thank you very much for taking the time for a feedback.We are delighted to hear that you loved the majority of your time. Your rating will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

10/10 有夠讚

Alan

於 2024 年 1 月住了 2 晚
Guest Relations Management 於 2024年2月1日回覆
Hi Alan,Thank you for your positive feedback. We are thrilled to hear that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 有夠讚

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest Relations Management 於 2024年1月12日回覆
Hi Michael,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight
The beds are wonderful and overall the hotel is fine. The breakfast didn’t have many options and was just so so. The area has a lot of restaurants to choose from.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the beds to be wonderful during your stay. We appreciate your comments regarding the breakfast options and will take them into consideration for future improvements. It's great to know that you enjoyed the hotel's location with its proximity to various dining options. We hope to welcome you back in the future for an even better experience.

8/10 不錯哦

Therese,Tulsa

The comforter bedding was too light that it was still cold in the room even if the thermostat was at 78 deg.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello Therese, Thank you for bringing this to our attention. We apologize for any discomfort you experienced during your stay. Our team will ensure that your feedback is shared with the appropriate department for further review. We appreciate your valuable input and hope to welcome you back for an improved experience.

10/10 有夠讚

Pat

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay
We stay here a couple times a year when we are on our trip from Ohio to Florida . Always a great place to stay.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日回覆
Hello Pat,Thank you for choosing our hotel for your frequent stays during your travels. We truly appreciate your loyalty and continued support. It's wonderful to hear that you consistently have a great experience with us. We look forward to welcoming you back on your next trip from Ohio to Florida.

8/10 不錯哦

John

喜歡:整潔度、員工素質和住宿環境和硬體
*
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月7日回覆
Hello John,Thank you for taking the time to share your feedback with us. We regret to learn of the issues you experienced during your stay and apologize for any inconvenience caused. We appreciate your valuable input, which will help us improve our services. If you have any further concerns, please reach out to our management team directly.

8/10 不錯哦

Ralph

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月7日回覆
Hello Ralph,Thank you for staying with us! We appreciate your support and are glad you had a positive experience. If there is anything more we can do for you in the future, please don't hesitate to let us know. We hope to welcome you back soon!

8/10 不錯哦

Paul,NEW SALISBURY

喜歡:整潔度、員工素質和住宿環境和硬體
Good location and fair rate for my needs.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月7日回覆
Hello Paul,Thank you for choosing our hotel for your recent stay. We're glad to hear that our location and rates met your needs. We appreciate your feedback and hope to welcome you back in the future.

6/10 一般般

Crystal

家庭旅遊
喜歡:員工素質
不喜歡:整潔度
I did t like cob webs and food on the floor in our room, or the fact that our room was opened before we used our key.
於 2023 年 12 月住了 1 晚
g 於 2023年12月29日回覆
Hi Crystal,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We sincerely apologize for the cleanliness issues you encountered in your room, including cobwebs and food on the floor. This is not indicative of our usual standards, and we deeply regret that we fell short in providing you with a clean and comfortable environment.We take cleanliness seriously, and we will address these concerns with our housekeeping team to ensure that such oversights do not happen again in the future. We will reinforce our cleaning procedures and conduct thorough inspections to maintain the highest standards of cleanliness throughout our property.Regarding the issue with your room being opened before your arrival, we apologize for any confusion or concern caused. Our standard practice is to ensure that rooms are thoroughly cleaned and prepared before guests' arrival. We will review our procedures to prevent such occurrences in the future and ensure that our guests' privacy and security are maintained.Your feedback is invaluable to us, and we appreciate your patience and understanding. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly. We value your business and hope to have the opportunity to provide you with a much-improved stay in the future.

8/10 不錯哦

Stephen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2023年12月30日回覆
Hi Stephen,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 有夠讚

Michael

於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2023年12月29日回覆
Hi Micheal,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 有夠讚

Benjamin,Charlotte

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2023年12月27日回覆
Hi Benjamin,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 不太好

Christine

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2023年12月27日回覆
Hi Christine,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 有夠讚

richard

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
great location
於 2023 年 12 月住了 1 晚
Guest Relations Management 於 2023年12月16日回覆
Hi Richard,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the location.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Bad night
Shower head was not right, holes in shower wall not clean , shower curtain was not mounted right only half of it. Night clert was not to nice I did not have my key to get back in the room and she made talk thur the glass door, not right, I was not trying to brake into the hotel, breakfast was a joke.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月9日回覆
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate you bringing the shower head issue and shower wall cleanliness to our attention and will address them with our team. We apologize for any negative interaction you had with our night clerk and will use your feedback to improve our customer service. We apologize if breakfast did not meet your expectations and will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 有夠讚

William

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to inter-state highway.
於 2023 年 10 月住了 1 晚
Guest Relations Management 於 2023年11月29日回覆
Hi William, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the location.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 不錯哦

Mike

於 2023 年 11 月住了 1 晚
Guest Relations Management 於 2023年11月16日回覆
Hi Mike,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 有夠讚

ALEXANDER,Cave Spring

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月9日回覆
Hello ALEXANDER,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a comfortable environment for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 有夠讚

James

喜歡:整潔度、員工素質和住宿環境和硬體
Clean room. Comfortable beds. Good breakfast.
於 2023 年 11 月住了 1 晚
Guest Relations Management 於 2023年11月10日回覆
Hi James,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, especially the breakfast and the room.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

10/10 有夠讚

Julia

家庭旅遊
喜歡:整潔度和設施服務
Very nice
於 2023 年 11 月住了 1 晚
Guest Relations Management 於 2023年11月8日回覆
Hi Julia,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 有夠讚

Donald

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Relations Management 於 2023年11月7日回覆
Hi Donald,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 有夠讚

Vielman

於 2023 年 11 月住了 2 晚
Guest Relations Management 於 2023年11月6日回覆
Hi Vielman,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 不錯哦

Dennis

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Guest Relations Management 於 2023年11月5日回覆
Hi Dennis, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 有夠讚

Raymond

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Great staff
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月4日回覆
Hello Raymond,Thank you for your feedback regarding our staff. We pride ourselves on providing exceptional service and it's great to hear that our team left a positive impression on you during your stay. We hope to welcome you back in the future for another enjoyable experience.

10/10 有夠讚

Kevia

團體旅遊
It was very comfortable and fun and I enjoyed my stay
於 2023 年 10 月住了 3 晚
Guest Relations Management 於 2023年10月30日回覆
Hi Kevia, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 不錯哦

Joseph M

喜歡:住宿環境和硬體和客房舒適度
Nice stay.
Our stay was pleasant. Hotel staff was nice. Hotel room over all nice, but room needed a little more deep cleaning in the bathroom.
於 2023 年 10 月住了 1 晚
Guest Relations Management 於 2023年10月26日回覆
Hi Joseph, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that this goal was achieved. We are happy to learn that you had a good stay and that you thought the accommodations were comfortable and pleasant.Thank you for your feedback on the bathroom needing a more thorough cleaning. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address the issues that have led to your negative experience. We shall pass on this comment to our cleaning staff.Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

6/10 一般般

James

家庭旅遊
喜歡:員工素質
Drove into the hotel and the entrance was block and there was a 10 foot hole at the entrance. Had to drive around to the back. Also, checked in and the shower in the room was a handicap shower and we are not handicaped. A/ C in the room was very noisey.
於 2023 年 10 月住了 1 晚
Guest Relations Management 於 2023年10月23日回覆
Hi James, Thank you for this feedback.We sincerely apologize for the inconvenience you encountered when driving to the property. We will address this issue with the management.We are also sorry for the room that was given to you and its issue with the AC. That should not have been the case and we regret that this was what you experienced. Thank you for informing us and we will check this incident with our front desk staff and the AC with our maintenance.We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.

10/10 有夠讚

Sebastian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Relations Management 於 2023年10月23日回覆
Hi Sebastian, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 不錯哦

Gregory

於 2023 年 10 月住了 1 晚
Guest Relations Management 於 2023年11月10日回覆
Hi Gregory,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!