The staff (receptionists, concierge, security, housekeepers and F&B servers) was the only highlight of this location. We didn’t have hot water 4 out of the 5 days we had stayed. What I was told by the maintenance personnel was the water temperature had to be controlled to prevent guests from being burned (???), and to open all the faucets for 15 minutes the night before in order for the water to cycle through and become hot in the morning. Really????