室外游泳池

威斯汀洛杉磯博納旺蒂爾套房飯店的評分

4 out of 5
威斯汀洛杉磯博納旺蒂爾套房飯店
404 S Figueroa St, Los Angeles, CA

評論

8.4

非常好

10 分,有夠讚;2912 則評論中有 1629 則" "
8 分,不錯哦;2912 則評論中有 583 則" "
6 分,一般般;2912 則評論中有 314 則" "
4 分,不太好;2912 則評論中有 185 則" "
2 分,很糟糕;2912 則評論中有 201 則" "

8.8/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Weiwei

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Chastity

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed the dining options as well as the spa, gift shop and hair/nail salon.
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月2日回覆
Chastity, it's delightful to learn that you enjoyed various amenities at The Westin Bonaventure Hotel & Suites, Los Angeles. We strive to provide a wide range of conveniences and services for our guests to make their stay more luxurious. Next time you visit, do explore the rest of our excellent facilities as well!

4/10 不太好

shannon,seattle

團體旅遊
喜歡:整潔度
不喜歡:員工素質和設施服務
The hotel was totally unprepared for our convention of 2000 people. There were hour long waits for food service. They were understaffed. They consistently ran out of food and beverages. The LA Prime restaurant overcooked the sea bass and the drinks were poorly made. The only saving grace was that the rooms were comfortable.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月2日回覆
Shannon, we regret that your experience during the convention did not meet expectations. We acknowledge the delays in service and appreciate your patience. The issues with the food and beverages at our restaurant are concerning and we will aim for improvements. It’s encouraging to hear, however, that you found the rooms to be comfortable. We're committed to offering a better service for future conventions. Thank you for your feedback.

10/10 有夠讚

Mercedes

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
convenient location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日回覆
Mercedes, it's terrific to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be conveniently situated. We're grateful for your feedback and look forward to welcoming you back in the near future.

8/10 不錯哦

Keping

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Good location close to Metro Union Station, the bed is terrific, very comfortable. The building is a bit old.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月2日回覆
Keping, thank you for choosing The Westin Bonaventure Hotel & Suites in Los Angeles and taking time to share your positive review. We are thrilled to know you found our location convenient and appreciated the comfort of our beds. As for our hotel's style and architecture, while it carries an element of distinct charm, we constantly strive to maintain and update our facilities for the optimal guest experience. Looking forward to your next visit.

10/10 有夠讚

Caitlin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lobby was gorgeous! The rotating restaurant at the top was so cool! The staff was incredibly helpful and kind.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日回覆
Caitlin, it's delightful to hear about your wonderful experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you appreciated our stunning lobby and unique restaurant at the top. It's also fantastic that our team members were able to assist you and provide kindness throughout your stay. We hope to serve you again in the future.

2/10 很糟糕

Raenisha

不喜歡:整潔度
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Patty

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日回覆
Patty, it's wonderful to hear you had a memorable experience at The Westin Bonaventure Hotel & Suites, Los Angeles! We appreciate your fantastic rating and look forward to the opportunity to serve you again in the future. Safe travels!

4/10 不太好

Kashif

情侶出遊
喜歡:整潔度和設施服務
不喜歡:員工素質
The place is good to stay but the restaurants did not have good service and food!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月1日回覆
Kashif, it's disappointing to hear that you were not entirely satisfied with your dining experiences. We constantly aim to deliver exceptional service and quality at our eateries. Your feedback helps us focus on what needs improvement. We hope to have another chance to make a better impression on you in the future.

10/10 有夠讚

Armando

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Would stay again!!
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月30日回覆
Armando, it's wonderful to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles was enjoyable enough to have you consider returning. Our team appreciates your kind review and we're already looking forward to your next stay!

10/10 有夠讚

CARLOS LUCIANO MARTINEZ

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Excel rente muy recomendable Solo que el precio del estacionamiento es muy elevado en eso podrían mejorar mucho
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月30日回覆
Carlos, es fantástico saber que tuvo una estadía recomendable en The Westin Bonaventure Hotel & Suites, Los Ángeles. Le agradecemos que nos indique áreas en las que podemos mejorar nuestros servicios, en particular, analizar nuestras tarifas de estacionamiento. Su satisfacción es nuestra prioridad y sus comentarios son parte integral de nuestros esfuerzos de mejora continua. Esperamos ansiosamente su regreso.

10/10 有夠讚

Veronica A

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Thanks for the outstanding rating, Veronica!We're delighted your time at The Westin Bonaventure Hotel & Suites, Los Angeles was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 有夠讚

JAMES

喜歡:整潔度、員工素質和住宿環境和硬體
Came for the restaurant as well! La prime, great service!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
James, thank you for sharing your experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know that you enjoyed dining at La Prime and appreciated our friendly team members. We hope to have the pleasure of welcoming you back soon.

2/10 很糟糕

Lady

團體旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
The suite was horrible. The couch bed had no sheets and a dirty mattress. The shower drain was severely clogged and filling up with water. Disgusting
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月27日回覆
Lady, it's regrettable to learn about the inconveniences you encountered during your stay. We strive to offer our guests a great experience, and it's clear that we fell short in this instance with cleanliness and maintenance. This feedback has been noted and brought to the attention of our team so improvements can be made. We value your input and are hopeful we'd have the opportunity to serve you under better circumstances in the future.

8/10 不錯哦

Matthew

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall it was a decent stay. Only stayed for one night but didn’t have any issues
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Matthew, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles during your visit. We're glad to know that you had a trouble-free stay, even though it was brief. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for a more extended stay in the future.

6/10 一般般

Fernando

Parking fees
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月25日回覆
Fernando, it appears there was discontent regarding parking fees. Please note, our aim is to provide competitive rates while maintaining superior services. We appreciate your input and take all feedback seriously for future improvements. We hope to welcome you back soon for a better overall experience.

10/10 有夠讚

Anna

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The suite was wonderful, and the view at night was AMAZING. All staff employees were friendly, especially those is the Bonaventure brewery. It was a great was to celebrate my husband’s 50th birthday!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月24日回覆
Anna, it's wonderful to know that The Westin Bonaventure Hotel & Suites, Los Angeles lived up to your expectations for your celebrations. It's heartening to hear that the suite and stunning night views added plenty to your experience. We're glad our team members, particularly at the Bonaventure brewery, added warmth and friendliness to your visit. We hope to see you again in the future for more memorable celebrations.

10/10 有夠讚

Simran

於 2024 年 2 月住了 4 晚
Customer Service 於 2024年4月25日回覆
Simran, it's wonderful to hear you had a fabulous stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We immensely appreciate your stellar rating and are thrilled that your experience left a positive mark. We're keen to provide the same delightful experience on your future visits. Safe travels!

8/10 不錯哦

Matthew,New York

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel, the area is not the hotel’s fault but was very unsafe with a too many homeless people.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月23日回覆
Matthew, we're pleased to hear you found The Westin Bonaventure Hotel & Suites, Los Angeles to be satisfactory. Your remarks about the external surroundings are regrettable. While this falls outside our control, we understand your concerns. We trust that inside the hotel, our dedicated team ensured you felt secure. Your feedback is greatly appreciated.

10/10 有夠讚

Otis

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月21日回覆
Thanks for the perfect rating, Otis!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Westin Bonaventure Hotel & Suites, Los Angeles.Have a wonderful day!

10/10 有夠讚

Melanie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月20日回覆
Melanie, thank you for leaving a top-rated score for The Westin Bonaventure Hotel & Suites, Los Angeles. We are pleased to learn that your stay met your expectations. Please consider us for your future visits to Los Angeles, as we would be delighted to continue providing top quality service.

10/10 有夠讚

Slaton

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Thank you for this excellent rating, Slaton!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at The Westin Bonaventure Hotel & Suites, Los Angeles! We'd love to host you again someday for yet another unforgettable visit.

10/10 有夠讚

Sahana

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean property with comfortable beds near downtown LA.
於 2024 年 4 月住了 1 晚

4/10 不太好

Kimberlee

商務旅客, 團體旅遊
不喜歡:員工素質
My experience was terrible. The hotel cancelled my reservation even though Expedia had it confirmed on their end. No one had proper reasoning as to why it was cancelled and I had to rebook the day of and pay extra. No one as helpful. Wifi was terrible and made me go downstairs to get the "password" and when I got downstairs, they stated I could dial '0' on the phone and it would have been given to me. Everything had been such a hassle and inconvenience to me that day. I would never come back.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月16日回覆
Kimberlee, your experience of reservation issues and inconsistent communication is not reflective of the smooth service we aim to deliver. While it's disappointing to hear about the trouble you had with obtaining the Wi-Fi password, we can assure you that we are taking your comments seriously. We would appreciate a chance to make your next stay free from complications and to deliver the hassle-free experience you expect from us.

10/10 有夠讚

Marco

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Daily fine to park valet
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月15日回覆
Marco, it's wonderful to hear that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We take note of your feedback about valet parking services. We strive to offer a balance between premium services and cost-effectiveness. It is our hope this service brings added convenience to your stay. We look forward to your next visit.

10/10 有夠讚

Giselle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good hotel
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月15日回覆
Giselle, it's wonderful to hear that you found the Westin Bonaventure Hotel & Suites, Los Angeles, to be a great choice for your stay! We hope to have the opportunity to welcome you back soon for another pleasant experience.

10/10 有夠讚

Dilip

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月16日回覆
Dilip, it's fantastic to hear that your stay at The Westin Bonaventure Hotel & Suites, Los Angeles met your expectations. We hope to be your choice of accommodation on future visits to Los Angeles.

10/10 有夠讚

Charles,Middlesex

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月14日回覆
Charles, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles, and for taking the time to rate us. We're delighted to see we met your expectations and look forward to your next visit.

8/10 不錯哦

Anand

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Decent hotel. Good location
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月14日回覆
Anand, it's wonderful to hear you found the location of The Westin Bonaventure Hotel & Suites, Los Angeles advantageous. We appreciate your feedback and hope we can welcome you back in the near future. Thanks for choosing us!

2/10 很糟糕

Amal,South ozone Park

不喜歡:整潔度、員工素質和住宿環境和硬體
Property is old and smells
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月13日回覆
Amal, thank you for sharing your insights. It's unfortunate that your experience didn't meet your expectations. We continually strive to maintain and improve our facilities, ensuring we meet the diverse needs of our guests. Your comments about the property will guide us as we aim to enhance our guest experience.

10/10 有夠讚

Christian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Elegant lobby, only downside was the price for overnight parking.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月12日回覆
Christian, we're glad to hear you appreciated the sophistication of The Westin Bonaventure Hotel & Suites, Los Angeles' lobby. We understand your concern about the overnight parking costs. Rest assured, we continually assess this part of our hotel services to make sure we provide the best balance of quality and cost-effectiveness for our guests. We look forward to serving you again in the future.

10/10 有夠讚

Teanna

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月1日回覆
Teanna, thank you for your excellent rating of The Westin Bonaventure Hotel & Suites, Los Angeles. We're delighted to know your stay was enjoyable. We're looking forward to your next visit.

8/10 不錯哦

Deepti

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日回覆
Deepti, it's great to see you enjoyed your stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Nothing makes us happier than knowing our guests are leaving with delightful experiences. We hope to host you again in the future for another memorable visit.

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年4月12日回覆
Amanda, we're delighted to know you had a five-star experience at The Westin Bonaventure Hotel & Suites, Los Angeles. Our team members work hard to ensure our guests have exceptional stays. Next time you’re in Los Angeles, we look forward to welcoming you back for another stellar visit!

10/10 有夠讚

Wichuon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月12日回覆
Thank you for the perfect rating, Wichuon!We are very pleased to hear that you had a wonderful stay at The Westin Bonaventure Hotel & Suites, Los Angeles. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 不錯哦

Rodrigo

於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月30日回覆
Thank you for the great rating, Rodrigo!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Westin Bonaventure Hotel & Suites, Los Angeles. We'd like to share an even better experience with you soon.

8/10 不錯哦

Angel

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日回覆
Thank you for the 4-star rating, Angel!We are delighted to see that you had a wonderful time at The Westin Bonaventure Hotel & Suites, Los Angeles. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 有夠讚

Jacy

團體旅遊
喜歡:設施服務
Beautiful clean property
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Jacy, it's delightful to read you appreciated the cleanliness and beauty of The Westin Bonaventure Hotel & Suites, Los Angeles. Thank you for sharing your experiences, and we hope to have the pleasure of welcoming you back in the near future.

10/10 有夠讚

katsuzawa

於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月27日回覆
Thank you for the 5/5 rating, Katsuzawa!It's excellent you enjoyed your time at The Westin Bonaventure Hotel & Suites, Los Angeles so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 有夠讚

William

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Classy hotel with striking distance of many cool things in DTLA
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月7日回覆
William, thank you for your kind words about The Westin Bonaventure Hotel & Suites, Los Angeles. We're thrilled you enjoyed our convenient location and found our establishment to be stylish. It’s our hope to have the pleasure of welcoming you back in the future.

10/10 有夠讚

Ismael

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Is a good place clean easy access the side walk really clean I hope don’t permit getting dirty area I like to walk around the building.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年4月6日回覆
Ismael, thank you for your appreciative review of The Westin Bonaventure Hotel & Suites, Los Angeles. Our focus on cleanliness and providing easy access is meant to ensure every guest's comfort, and we're thrilled that you enjoyed exploring our surroundings. We continuously strive to maintain the cleanliness of our proximity. Your feedback is priceless, and we look forward to welcoming you back soon.

6/10 一般般

Ryan

喜歡:設施服務
Just had a lot of problems with room… really love the views . But room needs update while I was there I went to open shade whole thing fell down just. Not great.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月5日回覆
Ryan, thank you for your feedback. It's unfortunate that you experienced issues with your room; your comfort is always a top priority. However, we're glad you were able to appreciate the splendid views our location offers. We'll take your comments into consideration as we continually strive to enhance our guest experience.

10/10 有夠讚

Paul,Keene

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
Paul, thank you for your recent stay at The Westin Bonaventure Hotel & Suites, Los Angeles and for sharing your perfect rating. We're thrilled to see that you found our hotel to your satisfaction and we hope we'll have the chance to host you again in the future.

10/10 有夠讚

Gabriel

喜歡:整潔度、員工素質和住宿環境和硬體
Convenient location to Dodger game
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月6日回覆
Gabriel, it's wonderful to know you found The Westin Bonaventure Hotel & Suites, Los Angeles's location advantageous for attending a Dodger's game. Thank you for letting us know. We sincerely hope to welcome you back for any future games or visits to our city!

8/10 不錯哦

SAEKO

於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月25日回覆
Saeko, it's excellent to see that you had a positive experience at The Westin Bonaventure Hotel & Suites, Los Angeles. We are grateful for your rating and hope to make your next visit even more memorable.

8/10 不錯哦

marìa,tampico,

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
LAS HABITACIONES SON PEQUEÑAS. MUY BIEN UBICADO Y TODO LO DEMÁS EXCELENTE
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月6日回覆
María, gracias por tu reseña. Nos alegra saber que la ubicación de The Westin Bonaventure Hotel & Suites, Los Ángeles le resultó conveniente y que su experiencia general fue excelente. Si bien nuestras habitaciones están diseñadas pensando en la comodidad, entendemos que las preferencias pueden variar y nos aseguraremos de que sus comentarios se tengan en cuenta. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 有夠讚

cesar sergio espronceda

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月21日回覆
Thank you for taking the time to leave this wonderful rating, Cesar! We hope to see you again soon at The Westin Bonaventure Hotel & Suites, Los Angeles so we can share yet another amazing experience!

10/10 有夠讚

Nancy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年4月2日回覆
Nancy, it's wonderful to hear that you had a great stay at The Westin Bonaventure Hotel & Suites, Los Angeles. We're truly grateful for your top rating and hope to welcome you back for another enjoyable experience. Thank you.

8/10 不錯哦

Noelia

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月21日回覆
Thanks for the great rating, Noelia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting The Westin Bonaventure Hotel & Suites, Los Angeles soon, we'd love to have you back!

10/10 有夠讚

Gail Leanne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月31日回覆
Gail, thank you for choosing The Westin Bonaventure Hotel & Suites, Los Angeles as your preferred accommodation. We're thrilled to know you had a wonderful experience. We eagerly look forward to welcoming you back for another memorable stay.