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洛杉磯市中心 - 南奧利芙等級飯店的評分

4.5 out of 5
洛杉磯市中心 - 南奧利芙等級飯店
888 S. Olive St, Los Angeles, CA

評論

8.0

非常好

10 分,有夠讚;1006 則評論中有 520 則" "
8 分,不錯哦;1006 則評論中有 183 則" "
6 分,一般般;1006 則評論中有 119 則" "
4 分,不太好;1006 則評論中有 81 則" "
2 分,很糟糕;1006 則評論中有 103 則" "

8.2/10

整潔度

8.0/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Siu Kin

團體旅遊, 家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
舊和不潔淨。但價錢合理
於 2023 年 11 月住了 6 晚
Aaron Gonzales- Guest Services Manager 於 2023年12月5日回覆
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not fully meet your expectations. We are committed to providing a clean and comfortable environment for our guests, and we regret that we fell short on this occasion. Rest assured, we will address the cleanliness concerns to ensure a more pleasant stay for future guests. We're pleased to know that you found our pricing reasonable and appreciate your recognition of our convenient location. We value your input and will use it constructively to make improvements.

6/10 一般般

Paddy,Hong Kong

家庭旅遊
喜歡:整潔度、員工素質和設施服務
房間設施雖好,但不知為何房內有很多小蒼蠅,我住了4晚,每天也打死10隻以上,打極都有……希望他們盡早滅蟲吧。另外,酒店那區收不到手提電話網絡,要打電話的話要走過一條街才可以通話。
於 2020 年 2 月住了 4 晚
Aaron Gonzales: Guest Services Manager 於 2020年3月4日回覆
Thank you for being our guest at LEVEL and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered with gnats during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.

10/10 有夠讚

Daisy

I was given I 2 bedroom paid for only one didn’t mind that . It was a nice hotel check in was at 4 a little late in the day did not let me check in untill 3:45 got room keys instant . Rooms had everything was and dryer ,all the essentials for kitchen , appliances were nice a little rusty , bathrooms were super nice and big . Had to ask for more towels at front desk to be sent to my room they will NOT give you towels at front desk . Parking was on opposite side of street 10$ -20$ each day depends the hours your parked if you don’t want to do valet . Ac worked good , balcony space is big . The have pool , outside movie theater and games on outside fourth floor! Which was nice, I recommend this hotel if on a getaway not just for a stop by .
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Adrian

喜歡:員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Ryan 於 2024年5月29日回覆
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soo

10/10 有夠讚

Daniel

喜歡:整潔度、員工素質和住宿環境和硬體
Coming back as always
於 2024 年 5 月住了 2 晚
Ryan 於 2024年5月27日回覆
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 有夠讚

Tonisha

親子旅遊
喜歡:設施服務
Great experience
於 2024 年 5 月住了 3 晚
Ryan 於 2024年5月27日回覆
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon

10/10 有夠讚

Hae kyung

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月28日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 有夠讚

Benjamín

喜歡:整潔度、員工素質和住宿環境和硬體
Todo
於 2024 年 5 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月29日回覆
We are thrilled to hear that you enjoyed your stay at Level! Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority, and we are glad we could meet your expectations.We look forward to welcoming you back soon for another exceptional stay.

10/10 有夠讚

Amrit partap

情侶出遊
喜歡:整潔度和員工素質
The property is nice, has a nice pool and hot tub, however the area around the property downtown LA has a lot of homeless people so it’s kinda unsafe to walk around at night after 10pm. Otherwise the property was in good condition, the room was nice but you can tell it has been used quite a bit. Some of the cupboards in the kitchen were a little broken, the beds were not the most comfy and seemed agile when sitting on them. Personally I would stay here again if it wasn’t for the homeless population around downtown LA. For my next trip I would definitely recommend staying in Beverly Hills or West Hollywood area!
於 2024 年 5 月住了 4 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月25日回覆
Thank you for your feedback. We’re glad you enjoyed the property and amenities, but we're sorry to hear that the surrounding area impacted your experience. We understand your concerns about the neighborhood and are working with local community leaders to improve the area’s safety. We also appreciate your comments about the room's condition and will address the maintenance issues you mentioned. We hope you'll consider giving us another chance in the future, and we're happy to recommend our sister properties in Beverly Hills or West Hollywood for your next visit.

8/10 不錯哦

Bryant

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful spacious room and very friendly staff. Great value relative to surrounding options.
於 2024 年 5 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
Thank you for your kind review! We're thrilled to hear that you enjoyed our beautiful, spacious rooms and found our staff to be very friendly. It's wonderful to know that you appreciated the great value we offer compared to surrounding options. We look forward to welcoming you back for another fantastic stay at Level!

10/10 有夠讚

Carol

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
I love the spaciousness of the room and the location
於 2024 年 5 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
Thank you for your kind words! We're delighted to hear that you enjoyed the spaciousness of your room and our convenient location. We look forward to welcoming you back to Level for another great stay.

10/10 有夠讚

joi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月25日回覆
Thank you for choosing to stay with us at Level! We're thrilled to see that you had a wonderful experience and appreciate your great score. Your feedback means a lot to us.We look forward to welcoming you back soon!

10/10 有夠讚

Ariel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love this hotel
於 2024 年 5 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
We are delighted to know that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and it’s gratifying to hear that we met your expectations. Thank you for choosing Level, and we hope to have the pleasure of hosting you again soon!

10/10 有夠讚

Gabriela Isabel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Limpia,amplia,segura,comoda y muy sencillo poder moverse caminando en el centro de Los Ángeles
於 2024 年 5 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
¡Gracias por sus amables palabras! Nos alegra saber que encontró nuestra ubicación limpia, amplia, segura y cómoda. También nos complace que haya disfrutado de la facilidad para moverse caminando por el centro de Los Ángeles. Esperamos tener el placer de recibirlo nuevamente en el futuro y ofrecerle otra excelente experiencia.

6/10 一般般

Suhaib

親子旅遊
Downtown Los Ángeles in general is not safe and it’s very dirty. But the hotel is good clean. It took the staff about an hour to check me in. Parking is very expensive. 50 for self parking and 65 for valet parking per day.
於 2024 年 5 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
Thank you for your feedback. We appreciate your positive comments about the cleanliness of our hotel. We apologize for the delay during check-in and understand your concerns about the parking fees. Downtown Los Angeles can indeed be challenging, but we strive to provide a safe and clean environment for our guests. We will review our check-in procedures to improve efficiency and will consider your comments about parking costs for future planning. We hope to welcome you back to Level and provide a better experience.

10/10 有夠讚

Sydni

喜歡:整潔度
於 2024 年 5 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
Thank you so much for your wonderful feedback! We are thrilled to hear that you loved your stay at our hotel. It is always our goal to provide an exceptional experience for our guests, and your generous rating is truly appreciated. We look forward to welcoming you back to Level on your next visit!

2/10 很糟糕

Lissette

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月24日回覆
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience you faced. Please know that we would like to address your concerns to prevent them from happening in the future. We hope you will give us another chance to provide you with the exceptional service and comfort you deserve. If you have any further details you'd like to share, please contact us directly.

10/10 有夠讚

Crystal

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love having the full kitchen
於 2024 年 5 月住了 2 晚
Ryan 於 2024年5月20日回覆
We certainly aim deliver a luxury hotel experience while still having all the conveniences of home within each beautifully designed suite. We are very pleased you enjoyed your visit, and all the amenities Level has to offer. We hope to welcome you back very soon. Thank you again!

8/10 不錯哦

jung yun

親子旅遊
I always stay at the level when i go to la. Location is very convenient and level has a kitchen so its nice :) but there is no housekeeping services. And sofa bed was broken in the room that i stayed.
於 2024 年 5 月住了 2 晚
Ryan 於 2024年5月20日回覆
Thank you for being our guest and taking the time to provide your excellent feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back to Level soon. Thank You

10/10 有夠讚

TK

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月20日回覆
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

2/10 很糟糕

Royalle

不喜歡:員工素質
於 2024 年 5 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月15日回覆
Thank you for being our guest. We strive to provide the best experience for our guests; however, please accept our sincerest apologies for not meeting your expectations during your recent visit. Please do not hesitate to share more detailed feedback with our Guest Services Team, We would love to know how we can improve our services in the future.

8/10 不錯哦

Jessica

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月16日回覆
Thank you for choosing Level for your recent stay! We hope you had a wonderful experience and enjoyed all the amenities we have to offer. Your feedback is important to us, and we look forward to welcoming you back in the future for an even better experience.

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月15日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 一般般

David

不喜歡:設施服務
Water was hot no cold water
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月15日回覆
Good Morning, Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 有夠讚

Camille

於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月28日回覆
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 有夠讚

Jamal

團體旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Was good place to stay
於 2024 年 5 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月16日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 有夠讚

Tommie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was very nice all amenities were very nice house keeping could have clean before we arrived
於 2024 年 4 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the amenities Level has to offer. We apologize for any oversight regarding the cleanliness of your room upon arrival. Please be assured that maintaining high standards of cleanliness is a priority for us, and we're addressing this issue to ensure it doesn't happen again. We hope to have the opportunity to welcome you back and provide a flawless experience in the future.

10/10 有夠讚

Christopher

於 2024 年 4 月住了 2 晚
Ryan 於 2024年5月20日回覆
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 有夠讚

Kimberly

於 2024 年 4 月住了 1 晚
Ryan 於 2024年5月20日回覆
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 有夠讚

Kimberly

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful view!
於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you for your kind words! We're so glad to hear that you loved your stay at Level and enjoyed the beautiful views. It's always our goal to provide a memorable experience, and we're thrilled we could deliver that for you. We look forward to having the pleasure of welcoming you back again soon!

10/10 有夠讚

Collette

家庭旅遊, 親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Property and staff were amazing. Very friendly, always helpful. The rooms were awesome with amazing views. My ten year old loved it. Will stay again
於 2024 年 4 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at Level, from our friendly and helpful staff to the awesome rooms with amazing views. It's wonderful to know that your ten-year-old loved the experience too! We appreciate your plans to stay with us again, and we look forward to welcoming you back for another memorable visit.

10/10 有夠讚

Charles

於 2024 年 4 月住了 4 晚
Ryan 於 2024年5月20日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 有夠讚

Robert

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great and convenient friendly staff and secure would definitely recommend
於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you so much for your positive review about your recent visit to Level! We're thrilled to hear that you found everything to your liking, from the convenience of our services to the friendliness and security provided by our staff. It's wonderful to know that you would recommend us to others. We look forward to welcoming you back soon for another great experience.

10/10 有夠讚

Hulicez

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing property, never disappoints have been booking with them for years now
於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you for your continued loyalty and for sharing such a wonderful review! We're delighted to know that our property consistently meets your expectations and that you've enjoyed your experiences with us over the years. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional stays in the future

6/10 一般般

Arun K

親子旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
The views of downtown LA and surrounding were amazing. The sunrise and sunsets were gorgeous. However the property seems neglected. The 2 bedroom suite we were in had power outlets in the kitchen that didn’t work and one was broken. The dishwasher didn’t really work. Only the TV in the living room worked, the TVs in other 2 rooms didn’t work with the remote. The pool was under maintenance and guest were offered to use the pool in the neighboring property. But the basketball court was great, my son and I enjoyed it. Since we were out pretty much all day sightseeing so didn’t really have much time time to watch TV or do extensive cooking so we made do
於 2024 年 4 月住了 4 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
Thank you for your detailed feedback about your recent visit at Level. It's wonderful to hear that you enjoyed the stunning views of downtown LA and the beautiful sunrises and sunsets from our property. We apologize for the issues you encountered in your suite and the inconvenience caused by the pool maintenance. We are taking immediate steps to address the electrical and appliance concerns in our suites to ensure everything is in perfect working order. We're glad to know that you and your son enjoyed the basketball court, and we hope that these experiences, along with your sightseeing adventures, left you with fond memories of your stay. We look forward to the opportunity to host you again, providing a seamless and fully enjoyable experience.

10/10 有夠讚

Gina

於 2024 年 4 月住了 7 晚
Ryan 於 2024年5月15日回覆
Good Morning, It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We look forward to welcoming you back to Level in the future. Thank you for your wonderful feedback.

10/10 有夠讚

Gnarley

於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月1日回覆
We're delighted to hear that you had a fantastic stay at Level! Thank you for taking the time to let us know how much you enjoyed your visit. It's guests like you that make our job so enjoyable. We appreciate your feedback and are eager to host you again soon for another delightful experience!

8/10 不錯哦

Kelvin

於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年5月16日回覆
We are thrilled you chose Level for your stay! Thank you for being our guest. We hope you had a fantastic time and look forward to your next visit for an even better experience . Your support means the world to us.

10/10 有夠讚

Prince,Katy

喜歡:整潔度、設施服務和住宿環境和硬體
Great stay
於 2024 年 4 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月23日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 很糟糕

Micheal

情侶出遊, 商務旅客
不喜歡:員工素質、設施服務和住宿環境和硬體
During my stay my air-conditioning went off for 5 hours and i had to take a cold shower with low water pressure and then no water on Friday due to a pipe burst
於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月23日回覆
I'm sorry to hear about the issues you experienced during your stay. We understand how disruptive it can be to have air-conditioning problems and water pressure issues, especially when you're looking to relax and unwind. Our team worked hard to fix the pipe burst and restore services as quickly as possible. We appreciate your patience during these unforeseen circumstances, and we value your feedback as it helps us improve. Please reach out if you'd like to discuss your experience further or if there's anything we can do to make it right. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.

10/10 有夠讚

Edvin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beat my expectations!
於 2024 年 4 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月16日回覆
That's wonderful to hear! We're thrilled that we exceeded your expectations and hope you'll choose to stay with us at Level again in the future. Thank you for your kind words and for taking the time to share your experience

4/10 不太好

Megan

家庭旅遊, 親子旅遊
不喜歡:設施服務和住宿環境和硬體
My tv stop working many times. I was told the pool was open but it was closed had to go to the sister property.
於 2024 年 4 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月14日回覆
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience caused by the TV malfunctions and the miscommunication regarding the pool availability. We understand how disappointing this must have been, especially when looking forward to relaxing amenities during your stay. We are addressing these issues to ensure they do not occur again and appreciate your understanding in visiting our sister property. We value your input and hope to offer you a more seamless and enjoyable experience on your next visit.

10/10 有夠讚

Brian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was clean with amazing views of downtown los angles restaurants & shopping stores were in walking distance of our suite. the only issue was someone that occupied the suite next ours had at least 2 or 3 small dogs that were constantly barking or growling upon us entering or leaving our room and sometimes throughout the night we could hear them. other than that it’s a beautiful place to stay while in DTLA!
於 2024 年 4 月住了 4 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月14日回覆
Thank you for your review and for highlighting the cleanliness of our property and the stunning views of downtown Los Angeles. It’s great to hear that you enjoyed the convenience of nearby restaurants and shopping. We apologize for the disturbance caused by the dogs in the neighboring suite. We understand how important a peaceful environment is to our guests, especially during restful hours. Your feedback is crucial for us to address this issue effectively. We’re delighted that you found our location beautiful for your stay in DTLA and look forward to welcoming you back, ensuring a quieter experience next time.

10/10 有夠讚

Illan

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月15日回覆
We're so glad you enjoyed your stay at Level ! Thank you for taking the time to share your positive experience. It’s heartening to hear such glowing feedback score, and we can’t wait to have you stay with us again soon!

8/10 不錯哦

Kalecia

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. We enjoyed our view. Please be prepared for the $100 a night incidentals charge. This was not disclosed at booking.
於 2024 年 3 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月8日回覆
We're delighted to hear that you enjoyed your stay and the views at Level! Your feedback is invaluable, and we apologize for any lack of clarity regarding the incidental charge. We strive for transparency in all our communications and will take immediate steps to ensure our guests are fully informed about all potential charges at the time of booking. Thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to Level soon.

10/10 有夠讚

Lorena

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月9日回覆
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 不太好

Heather Anne

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 3 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月8日回覆
We want to extend our sincerest apologies for the discomfort you experienced during your recent stay at Level. It's disheartening to learn that we fell short of delivering the exceptional stay we strive for. Your feedback, while unspecified, is incredibly important to us and prompts immediate reflection and action to ensure that such issues are addressed and rectified. We deeply value your patronage and would welcome the opportunity to regain your trust. Please feel free to reach out directly should you wish to discuss your experience further or give us the chance to make amends.

4/10 不太好

Amy

親子旅遊
不喜歡:整潔度和住宿環境和硬體
We had a two bedroom, 2 bath suite which was super spacious and worked out well for our family of 5. However, we were pretty grossed out by how filthy it was. Cabinets had dirty handprints all over them and there were crumbs on the shelves. Shower had someone’s leftover shavings on top of the shampoo dispenser, grimy floors, baseboards in bad shape and pulling away from the wall. Our room looked over the patio where they project the movies outside each night and it was extremely loud pretty late into the night. The hallways smelled strongly of weed and some type of food cooking constantly. One of the biggest let downs were that because of the pictures we were expecting a really nice pool and hot tub area and all we found was an empty, run-down looking pool and a half-full hot tub that was out of service. Definitely wouldn’t have stayed there if we knew that were the case. The self parking was convenient but seemed a bit steep at $50/day. On the positive side the towels were really soft and the bed linens were clean and crisp.
於 2024 年 4 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月8日回覆
Thank you for sharing your experience. It's great to know that the size and layout of the suite met the needs of your family, but we're truly sorry to hear about the cleanliness issues and other concerns you encountered. We hold ourselves to a high standard of cleanliness and maintenance, so it's disappointing to learn we fell short. We're also addressing the noise from the outdoor movie projections to ensure a more peaceful environment for our guests. Regarding the pool and hot tub, we're actively working on enhancements and regret any inconvenience caused by their current state. We appreciate your comments on the parking fees and will review our pricing structure. It's a relief to know you found comfort in the quality of our towels and bed linens. We're committed to making improvements and hope to restore your confidence in us for a future stay.

10/10 有夠讚

Chelsea

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were pleasantly surprised to find this hotel. Modern and clean, the rooms were incredibly spacious. The hotel is pet friendly but still feels high end. Our dogs loved the city views. Friendly, accommodating staff. Will stay here next time we visit LA!
於 2024 年 3 月住了 2 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月8日回覆
It's heartening to hear that your stay at Level exceeded your expectations with its contemporary design, cleanliness, and spaciousness. We're thrilled that both you and your pets enjoyed the cityscape from your room and that our team made a positive impression with their friendliness and helpfulness. We eagerly look forward to your next visit to LA and ensuring another wonderful stay for you and your furry companions!

8/10 不錯哦

Pornnapha

於 2024 年 3 月住了 3 晚
Aaron Gonzales- Guest Services Manager 於 2024年4月23日回覆
It was a pleasure to have you as our guest. We are very pleased you enjoyed your visit. We strive to provide the best guest service in our industry. We are happy to hear you enjoyed your visit at Level. We hope to welcome you back to Level for an even better visit in the future. Thank you for your wonderful feedback.