外觀

安大略機場假日飯店 - IHG 旗下飯店的評分

3 out of 5
安大略機場假日飯店 - IHG 旗下飯店
2155 E. Convention Center Way, Ontario, CA

評論

8.2

非常好

10 分,有夠讚;1190 則評論中有 630 則" "
8 分,不錯哦;1190 則評論中有 257 則" "
6 分,一般般;1190 則評論中有 112 則" "
4 分,不太好;1190 則評論中有 84 則" "
2 分,很糟糕;1190 則評論中有 107 則" "

8.4/10

整潔度

8.4/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Honghong

於 2021 年 11 月住了 1 晚
Karina from Guest Services 於 2021年11月26日回覆
Hi Honghong, thanks for the review!

4/10 不太好

Arturo

喜歡:員工素質
不喜歡:整潔度
I wont back to that place
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Nattelie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and the staff was very friendly. The bonus for us is that we could walk to the convention center who’s was why we stayed there.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

pablo

情侶出遊, 商務旅客, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2024 年 5 月住了 2 晚

2/10 很糟糕

Mahmood

不喜歡:整潔度和住宿環境和硬體
Dirty,noisy given only one day Breakfast coupons Broken tile in the bathroom Dirty carpet
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月25日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback very seriously and will use it to improve our services. We apologize for the issues you experienced during your stay, including the cleanliness and noise concerns, as well as the broken tile in the bathroom and the condition of the carpet. We assure you that we will address these issues with our team to ensure that they are resolved promptly. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you have any further concerns, please do not hesitate to reach out to our team directly.

10/10 有夠讚

miriam

喜歡:整潔度、員工素質和住宿環境和硬體
Very clean and staff very friendly
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月25日回覆
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Erin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was quiet and clean. The restaurant and airport shuttle are very convenient.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月25日回覆
It is always a pleasure to receive feedback like yours, and we are proud to know that our team's hard work and dedication to providing the best service possible have made a difference in your stay.

8/10 不錯哦

Victor Manuel

情侶出遊
喜歡:員工素質和設施服務
la habitación olia a humedad, como a alfombra mojada.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月15日回覆
I'm sorry to hear about the issue you encountered with the musty smell in your room. Your feedback is important to us, and we will address this matter immediately to ensure that future guests do not experience the same issue. We apologize for any inconvenience this may have caused during your stay. Thank you for bringing this to our attention.

10/10 有夠讚

Alex

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It’s the perfect distance away from the Ontario airport and the workers were nice.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月15日回覆
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that It’s the perfect distance away from the Ontario airport and our workers were nice. We look forward to welcoming you back in the future.

10/10 有夠讚

Gerardo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月15日回覆
Thank you again for choosing our hotel for your stay and sharing your 5 out of 5 experiences with others. We are happy to hear that you found our hotel a nice place to stay. We look forward to welcoming you back in the future.

6/10 一般般

Dong Hong

商務旅客
喜歡:整潔度和員工素質
Uncontrollable heating/cooling system.
於 2024 年 5 月住了 1 晚
General Manager 於 2024年5月15日回覆
I'm sorry to hear about the issue with the heating/cooling system. Your comfort is important to us, and we apologize for any inconvenience this may have caused. We will address this concern with our maintenance team to ensure that it is resolved for future guests. Thank you for bringing this to our attention.

10/10 有夠讚

Elizabeth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was convenient and very clean. Professional at check in.
於 2024 年 5 月住了 3 晚
General Manager 於 2024年5月15日回覆
I'm glad to hear that you found the property convenient and very clean, and that you had a professional check-in experience. It's always nice to receive positive feedback about our property and staff. Thank you for taking the time to share your thoughts!

4/10 不太好

Alvaro

不喜歡:整潔度
Esta bonito pero no devuelven el depósito
於 2024 年 4 月住了 2 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

8/10 不錯哦

Scott

Pool was cold , ice machine broken on level 4
於 2024 年 4 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We apologize for the issues you experienced with the pool temperature and ice machine on level 4. We understand how important it is to have a comfortable and enjoyable stay and we regret that we fell short in this aspect. We will work with our team to address these issues and ensure that they are resolved as soon as possible.

2/10 很糟糕

martin

於 2024 年 4 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 有夠讚

Silverio

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good bery good
於 2024 年 4 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

YVETTE

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Check in was super fast. Had a pretty good burger in the restaurant. The waitress was very nice and always checked on me. The carpet in the hallway is looking a little tired. Room was clean but feabreezed a little too much.
於 2024 年 4 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that your check-in experience was fast and efficient. It's great to know that you enjoyed your burger at the restaurant and that the waitress was attentive and friendly. I apologize for the worn-out carpet in the hallway but I'm glad to hear that your room was clean. I appreciate your feedback about the overuse of the Febreeze and will make sure to pass it along to our housekeeping team. Thank you again for choosing our hotel, and we hope to see you soon!

10/10 有夠讚

veronica l

喜歡:整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

6/10 一般般

Jonathan

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Nice place. Nothing too amazing but nothing bad either.
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for sharing your feedback. We're glad to know that you found our place to be nice and that you had a good experience overall. We appreciate your review and thank you for choosing to stay with us. We hope to welcome you back soon!

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Richard

喜歡:設施服務
Excellent service and staff very professional. Great job keep it up
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Francisco

商務旅客, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the hotel is so good, my only complaint is the noise from the streets
於 2024 年 3 月住了 2 晚
Adrianna 於 2024年5月4日回覆
Thank you for your feedback, I'm glad to hear that your overall experience at our hotel was good. I'm sorry to hear about the noise from the streets, we understand how disruptive this can be to your stay. We do our best to provide a comfortable and peaceful environment for all our guests, but unfortunately, there are certain external factors that are beyond our control. We appreciate your understanding and please feel free to let us know during your next stay if you have any specific preferences or requirements, and we'll do our best to accommodate them.

10/10 有夠讚

My-Lan

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the front desk staff, I think her name was Lisa, it started with an “Li…”. Extremely delightful person! I had to take an exam the next day and needed to pack up after the exam. She allowed me to check out late. Extremely helpful and kind.
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that you had a great experience with the front desk staff, Litzy. It's always wonderful to encounter helpful and kind staff members during your stay. I'm happy to hear that she was able to accommodate your request for a late check-out so you could focus on your exam without any added stress. Thank you for sharing your feedback, and we hope to have the pleasure of hosting you again in the future.

2/10 很糟糕

nic

不喜歡:整潔度、員工素質和住宿環境和硬體
Terrible would like compensation stayed here Multiple times never had such bad treatment will never stay here again
於 2024 年 3 月住了 3 晚
Adrianna 於 2024年5月4日回覆
I'm sorry to hear that you had a negative experience during your stay. I can assure you that your feedback is important to us and we take all complaints seriously. Please provide more details about your experience so that we can address the issue and improve our service. We value your business and hope to have the opportunity to make it right and regain your trust in the future.

2/10 很糟糕

Kimberly

情侶出遊
於 2024 年 3 月住了 2 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 有夠讚

Alejandro

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Vicente

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Vicente

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

8/10 不錯哦

HaeJung,Pearl City

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed one night due to early flight out next morning. Overall good experience, check in was a bit longer than expected due to large group checking in and not enough staff.
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for sharing your experience. I'm glad to hear that you had a good overall experience during your stay. However, I'm sorry to hear that the check-in process was longer than expected due to a large group checking in with not enough staff. We appreciate your feedback and will use it to improve our processes in the future. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again soon.

10/10 有夠讚

Catherine

於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

javier

於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Maria

於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

2/10 很糟糕

Isaias

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和設施服務
Was a nice property with friendly staff. Was not able to sleep due to the noise from the room above. Went on from 11-5am
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm sorry to hear that you weren't able to sleep well due to noise from the room above. I understand how frustrating that can be, especially when you're staying at a hotel. Did you let the staff know about the noise issue? Hopefully, they were able to resolve it for you or offer you a different room. Other than the noise issue, I'm glad to hear that you enjoyed the property and found the staff to be friendly.

8/10 不錯哦

Nereyda

Everything was good!
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for your feedback! We are glad to hear that you had a good experience during your recent stay with us.

10/10 有夠讚

Rudy

喜歡:員工素質和住宿環境和硬體
Very good 👍
於 2024 年 3 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

4/10 不太好

Priscilla

不喜歡:住宿環境和硬體
The lights in the room didn’t work it wasn’t as nice as i thought
於 2024 年 2 月住了 2 晚
Adrianna 於 2024年5月4日回覆
No matching results, press enter to execute your custom prompt The lights in the room didn’t work it wasn’t as nice as i thoughtI'm sorry to hear that your experience at our hotel was not up to your expectations. We take all feedback seriously and I assure you that we will do our best to improve our services. Please know that we appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thank you for choosing our hotel for your stay.

10/10 有夠讚

Eliezer

商務旅客, 家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Would stay again.
Everything was good great customer service.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We are pleased to hear that you had a good experience during your stay, and that you found our customer service to be great.We are committed to providing our guests with the best possible experience, and we are glad that we were able to meet your expectations. Your positive feedback is greatly appreciated, and we hope to have the opportunity to welcome you back again soon.Thank you again for choosing to stay with us.

10/10 有夠讚

Mark

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Thermostat
I only had one concern. I couldn’t get the heater to work, but the air conditioning kept going on even though I turned the temperature gauge off. And then the morning it went off and on by itself like on a timer or something. Also, for those kind of prices, you would hopefully expect a little continental breakfast opposed to paying for breakfast but all in all a great stay! I’m still waiting for my return because I wasn’t expecting a deposit on the room and my bank is now overdrawn. At your convenience please let me know when this will be returned to my bank. Thank you.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. While we are pleased to hear that you had a great stay overall, we apologize for any inconveniences you experienced during your stay.We are sorry to hear that you had difficulty with the heater and air conditioning in your room, and that the temperature gauge did not work properly. We understand how frustrating this can be, and we will look into the matter to ensure that it is addressed for future guests.We apologize for any confusion regarding breakfast options and will take your feedback into consideration as we continue to improve our services.Regarding your deposit, we apologize for any inconvenience this may have caused. Please reach out to our front desk at your earliest convenience and we will look into the matter to ensure that it is resolved as soon as possible.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better stay in the future.

2/10 很糟糕

Audra

商務旅客, 家庭旅遊
不喜歡:設施服務和住宿環境和硬體
We came to comepte at the convention center & wanted to stay somewhere that had a hot tub & the hot tub was not working which they new & was not diclosed before hand
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 有夠讚

Eliezer

商務旅客, 家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
Great Place to Stay.
My two stays over this weekend were great. Great Hotel and great customer service.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We are thrilled to hear that you had a great experience during your two stays over the weekend, and that you found our hotel and customer service to be great.We are committed to providing our guests with the best possible experience, and we are glad that we were able to meet your expectations. Your positive feedback is greatly appreciated, and we hope to have the opportunity to welcome you back again soon.

8/10 不錯哦

Alba

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked how the hotel was super close to the airport and to the nearest stores and restaurants. However, I didn’t like that the hotel room I stayed in had an ironing board that was broken and not working properly and that the iron I used while I was staying there was dripping water.
於 2024 年 2 月住了 3 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you appreciated our convenient location close to the airport and nearby stores and restaurants.We are sorry to hear that the ironing board in your room was broken and not functioning properly, and that the iron provided was dripping water. We take all feedback seriously and will use it to improve our services.We hope to have the opportunity to welcome you back in the future, and provide you with a better experience.

2/10 很糟糕

Ruth

不喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you for taking the time to leave a review of your recent stay at our hotel. We take all feedback, positive or negative, very seriously and will use it to improve our services.

10/10 有夠讚

jennifer

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed for just one night and were very pleasantly surprised at the price and quality we got for that price. It offers an airport shuttle for those who need it and the staff was very professional and friendly.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that you had a positive experience during your stay with us. We always strive to offer our guests competitive prices without sacrificing quality, and it's great to hear that we were able to exceed your expectations. Our airport shuttle service is one of the many amenities we offer to make your stay as convenient as possible, and I'm glad to hear that you found our staff to be professional and friendly. Thank you for choosing our hotel, and we hope to welcome you back in the future!

8/10 不錯哦

Serina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My stay was 6 days ago and I’m still waiting on my deposit to be refunded … $150… I asked for a room on the last floor but got first floor. In the morning music was being played very loud
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm sorry to hear about the delay in receiving your deposit refund and the issues you experienced during your stay. We understand that these issues can be frustrating and we apologize for any inconvenience caused. We will make sure to look into these matters and take appropriate action to ensure that similar issues do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

10/10 有夠讚

Henry

喜歡:住宿環境和硬體
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Thank you again for choosing our hotel for your stay and for sharing your 5 out of 5 experiences with others. We look forward to welcoming you back in the future.

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff and management
於 2024 年 2 月住了 3 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that you had a positive experience with our staff and management. We always strive to provide our guests with great customer service and a pleasant stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the soon.

8/10 不錯哦

Kim

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really nice room would definitely stay again
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm happy to hear that you enjoyed your room and that you would consider staying with us again in the future. We always strive to provide our guests with comfortable and enjoyable accommodations, and it's great to hear that we were able to meet your expectations. Thank you for your feedback!

10/10 有夠讚

Ruben

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean,safe and friendly staff
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that you found the place very clean, safe, and the staff friendly. It's important to us that all of our guests feel comfortable and well taken care of during their stay. Thank you for sharing your experience with us.

6/10 一般般

Jenifer

喜歡:整潔度、員工素質和住宿環境和硬體
The staff when I checked out was very helpful and friendly! The hotel was very noisy. Thin walls and ceiling. I could hear the people above us, very well. And I know that's not the hotels fault necessarily, but if it wasn't so thin I wouldn't have heard them (or people walking down the halls) nearly as much as I did.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
I'm glad to hear that the staff was friendly and helpful during your check-out process. However, I apologize for any inconvenience you experienced due to noise during your stay. We do understand that this can be frustrating, and we will certainly take your feedback into consideration as we continue to work on improving the guest experience. Thank you for choosing our hotel and sharing your experience with us.

2/10 很糟糕

Johnny

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
Staff was rude and not helpful with the tv not working in our room. They said they would fix it but never came by. No coffee in the coffee area and the kitchen lady was very rude to us about paying for breakfast which lead to us not wanting to eat there anymore. I would not stay here again.
於 2024 年 2 月住了 1 晚
Adrianna 於 2024年5月4日回覆
Our team is committed to providing our guests with a comfortable and enjoyable stay, and we are disappointed to hear that we fell short in some areas. We appreciate your constructive feedback and will take it into consideration as we continue to improve our services and amenities.