LCD 液晶電視

聖塔莫尼卡歡朋套房飯店的評分

2.5 out of 5
聖塔莫尼卡歡朋套房飯店
501 Colorado Avenue, Santa Monica, CA

評論

8.0

非常好

10 分,有夠讚;1005 則評論中有 441 則" "
8 分,不錯哦;1005 則評論中有 268 則" "
6 分,一般般;1005 則評論中有 147 則" "
4 分,不太好;1005 則評論中有 80 則" "
2 分,很糟糕;1005 則評論中有 69 則" "

8.6/10

整潔度

8.2/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

Kylie

喜歡:整潔度、員工素質和住宿環境和硬體
Seems to be a drug house across the street with scary looking people looking out their windows right into our hotel windows so I could not have the curtains open much. Many homeless people and people on drugs acting crazy all over Colorado street around the outside of our hotel. Didn’t love that part. Also, did not love the cheap material of the bedding.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Kathleen Alisa

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Close to the beach, pier, parks, dining and shopping. The hotel itself was very clean. Staff were great, room was spacious and comfortable. I would stay again.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月29日回覆
Kathleen Alisa, thank you for sharing your wonderful experience at Hampton Inn & Suites Santa Monica! It's great to hear you enjoyed our convenient location, clean facilities, and comfortable accommodations. Our team members take pride in providing excellent service. We're looking forward to welcoming you back!

6/10 一般般

HIROSHI

喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 5 晚
Customer Service 於 2024年5月29日回覆
Hiroshi, thank you for your feedback. It seems your experience was mixed, and we would like to learn more about how we can improve. Please reach out to us directly with any specific comments or concerns. We hope to have the opportunity to better serve you in the future.

10/10 有夠讚

EUNICE

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月29日回覆
Eunice, thank you for your fantastic rating. The team at Hampton Inn & Suites Santa Monica is delighted that you had a great experience. Please visit us again soon!

4/10 不太好

Dhivya

情侶出遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Parking was not included in the price. Valet parking was very expensive and it was inconvenient to find overnight public parking.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月21日回覆
Dhivya, thank you for sharing your thoughts on your stay. We understand that parking can be a concern for some guests. We consistently strive to offer competitive services and appreciate your feedback. Your comments will be taken into consideration as we look for ways to improve the guest experience.

10/10 有夠讚

Judith

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月21日回覆
Judith, thank you for sharing your experience at Hampton Inn & Suites Santa Monica! We're delighted to hear that you enjoyed your stay. Our team members work hard to ensure guests have excellent stays, and your feedback is much appreciated. We look forward to welcoming you back in the future!

10/10 有夠讚

Mirna

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy limpio tranquilo y cerca de la playa
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日回覆
Mirna, gracias por tus amables palabras. El equipo del Hampton Inn & Suites Santa Monica está encantado de que haya disfrutado del ambiente limpio y tranquilo y de nuestra proximidad a la playa. Esperamos recibirlo nuevamente.

2/10 很糟糕

Lynette

Nothing
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月12日回覆
We appreciate the feedback, Lynette.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 不錯哦

Brenda

於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月29日回覆
Brenda, thank you for your rating of the Hampton Inn & Suites Santa Monica. We're glad to know you had a positive experience and we look forward to welcoming you back in the future.

4/10 不太好

Tasha

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was super close to the homeless center and there were homeless people sleeping in front of the door etc.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月2日回覆
Tasha, it's regrettable to read that your experience didn't align with your expectations. The points you raised surrounding the location and the surrounding environment are indeed concerning. Our goal is to provide a pleasant stay for all guests. We're taking your comments to heart and are working towards bettering the guest experience. We hope for the opportunity to deliver a more comfortable stay in the future.

10/10 有夠讚

Phyllis

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Helpful and friendly staff Very nice breakfast Convenient to bus to downtown LA
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月29日回覆
Phyllis, it warms our hearts to hear that you enjoyed your stay at Hampton Inn & Suites Santa Monica. We’re glad to learn that our friendly team members provided good service and that you appreciated the breakfast and location. Thank you for choosing us, and we hope to welcome you back in the near future.

4/10 不太好

Mireya

情侶出遊
喜歡:住宿環境和硬體
不喜歡:員工素質和設施服務
The employees at this property and neighboring property’s are currently on strike (Local 11) and they have 35 people with an orchestra outside the hotels starting at 6 a.m. sharp. The staff working is not the most pleasant and it’s unfortunate because the hotel itself is very nice.
Customer Service 於 2024年4月28日回覆
Mireya, we regret to hear that your stay was disturbed by external factors. We aim to provide all our guests with a restful and comfortable experience. We assure you our team is actively addressing the concerns you've raised. Regarding your comment about our team members' demeanor, we regularly hold training to ensure high standards of hospitality. We appreciate you taking the time to provide feedback and hope you'll consider giving us another opportunity to serve you better in the future.

6/10 一般般

Lisa

喜歡:整潔度
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月28日回覆
Thank you for sharing your feedback, Lisa!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 不太好

John

商務旅客
不喜歡:設施服務和住宿環境和硬體
My room wasn't ready. Noisy protestors right outside the door. I ask twice for an email receipt, still have not gotten. Breakfast was served an hour later than it was supposed to.
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Joseph

家庭旅遊
This was one of the worst hotel stays I've ever had. The mattresses are cheap spring mattresses amd the bed sheets amd blankets are thin and rough. The hotel is near the Santa Monica pier but the neighborhood is really bad. Lots of homeless people and we didnt feel safe to walk to the pier. And then the hotel workers were on strike in the morning banging on drums and blowong horns right in front of the hotel at 7am!!!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月19日回覆
Joseph, we sincerely regret to hear that your stay did not meet your expectations. We understand you had concerns regarding the comfort of our bedding and your feeling of safety around the local area. We aim to provide both quality and hospitality in our amenities and service, and we apologize if this was not achieved during your stay. We also acknowledge your comments regarding the noise distraction in the morning, understanding that it disrupted the tranquility we strive to provide. Please rest assured that our team and the local community are always working together towards improvement. We appreciate your feedback and we hope for another opportunity to provide a superior experience in the future.

4/10 不太好

Youssef

情侶出遊
喜歡:員工素質
不喜歡:整潔度
It definitely wasn't worth the money. We found a small cockroach in the room , we informed the staff and honestly they acted quickly on it and offered to change the room and sent pest control. The complimentary breakfast was below average I would say. There was no parking , even though they do have a garage inside and they only had valet for 50 dollars a night which is absurd !
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月16日回覆
Youssef, we appreciate you taking the time to share your feedback with us. We regret any inconvenience caused by the unexpected incident in your room. Your satisfaction is important to us, which is why our team members were quick to address the issue. On a different note, we're constantly striving to provide a variety of breakfast options that cater to many preferences, so we're saddened to hear it did not meet your expectations. Parking in the area is often challenging and valet can be pricey we understand, and we are always working on providing better solutions for our guest. We hope you may consider giving us another opportunity to better meet your expectations in the future.

10/10 有夠讚

FACUNDO

喜歡:整潔度和員工素質
Muy linda
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
Facundo, es maravilloso saber que tuviste una excelente experiencia en Hampton Inn & Suites Santa Monica. Agradecemos que haya elegido nuestro hotel y esperamos volver a verle pronto.

8/10 不錯哦

Paul

家庭旅遊
喜歡:設施服務
Hotel was very clean. All staff were very helpful.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月10日回覆
Paul, we're delighted you found the Hampton Inn & Suites Santa Monica impeccably tidy. It's also terrific to hear that our team members went above and beyond to assist you. We'd love to welcome you back anytime. Thanks for the wonderful feedback!

10/10 有夠讚

CESAR,MINNETONKA

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月9日回覆
Cesar, thank you for your perfect rating of the Hampton Inn & Suites Santa Monica on Expedia. We always aim to provide excellent service and facilities and it's reassuring to know we met this standard during your stay. We're looking forward to your next visit with us.

8/10 不錯哦

Aaron

商務旅客
喜歡:整潔度和員工素質
不喜歡:設施服務
If not for the amazing staff, I would of found my stay disappointing. The staff really made the difference given the limited nature of aspects of this hotel.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Aaron, it's heartening to hear that our team members made a positive impact during your stay at Hampton Inn & Suites Santa Monica. We're committed to continuously enhancing our services and facilities to guarantee guest satisfaction. Thank you for your feedback and we look forward to hosting you again soon.

8/10 不錯哦

Troy,Oakland

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月26日回覆
Troy, thank you for your recent stay at Hampton Inn & Suites Santa Monica and for sharing a rating on Expedia. It seems we've met most of your expectations and we're committed to strive even further. If you have any suggestions that could have enhanced your experience, please feel free to share. We can't wait to host you again in the future.

4/10 不太好

Ashleigh,Marysville

不喜歡:員工素質
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月5日回覆
Ashleigh, while it's disappointing to see that your stay didn't meet your expectations, your feedback is valuable. Without specific details it's challenging to address your concerns directly, but we strive to improve our service consistently. We would warmly welcome another opportunity to host you and show you the quality experience we're capable of delivering.

10/10 有夠讚

Megan

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月21日回覆
Megan, thank you for taking the time to rate Hampton Inn & Suites Santa Monica through Expedia. We're thrilled to see that your experience with us was enjoyable and we look forward to welcoming you back the next time you are in Santa Monica. Your satisfaction is our top priority. Safe travels!

2/10 很糟糕

brian

不喜歡:整潔度、員工素質和住宿環境和硬體
This hotel is one of only a handful of area hotels that has failed to reach a settlement with its union. I learned this the hard way at the crack of dawn when I awoke to the sounds of pandemonium outside the hotel. I learned a second lesion once my kids and I boarded the elevator. The protestors weren’t just outside of the hotel: they were freely given access to the. Real fast area with bullhorns, drums and other noisemakers. My hearing wasn’t the same after just a few minutes exposure to the noise levels. The pool area: forget it! The protests are so loud that you can’t hear yourself think. You can easily Google more to learn about this. Management ignored three separate attempts that I made fo contact them. They could care less. Honestly, I leaned a valuable lesson about crossing picket lines. Never this hotel again. Thank you in advance mr. Manager for whatever platitudes you offer on this remark. You ignored me while I was at your hotel. That’s what potential guests need to know. Caring on Expedia isn’t the same as caring while i am still a customer.
Customer Service 於 2024年3月31日回覆
Brian, we're truly sorry to hear about the disturbances you've experienced during your stay due to the nearby activity. The tranquility of our guests is a top priority, and we understand how this situation might have affected your experience. It's unfortunate that you felt your communications were not acknowledged; our management always strives to be responsive. We can assure you that we're making significant efforts to make things right. Your feedback is highly valued and will be addressed further. This experience certainly doesn't reflect the service standards we aim to impart. We genuinely hope you'll give us another opportunity in the future.

4/10 不太好

Brook

家庭旅遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
They charged a full rate for a room at a time when their employees were loudly on strike blocking the front entrance of their location shouting and banging drums. The rates should have been cut or even cancellation offered with relocation to a different property.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日回覆
Brook, we regret that you experienced disruptions during your stay. Our goal is to provide a tranquil environment for our guests and we understand your concerns regarding the situation at the front entrance of the hotel. Also, we hear your feedback regarding room rates and understand that they are an important part of the experience. We appreciate your comments as it helps us better serve our guests in the future.

8/10 不錯哦

Yusuke

情侶出遊
喜歡:設施服務
上の階の足跡がとても響いて気になったのと、滞在期間の2日目に部屋の掃除を頼んでもしてもらえなかった点は残念でした。しかし朝食無料やスタッフが親切な点、周辺に買い物できる場所もい点など、総合的には過ごしやすかったです。
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年3月29日回覆
ハンプトン イン & スイーツ サンタ モニカのユースケさん、貴重なご意見に感謝いたします。ご滞在中に上の階からの騒音が発生したこと、またお部屋の維持管理に問題があったとのこと、大変申し訳ございませんでした。しかしながら、無料の朝食にご満足いただけたこと、またチームメンバーが親切で親切だったことを嬉しく思います。また、近くのショッピングの利便性がお客様にとって便利だったことを嬉しく思います。バランスの取れたレビューをありがとうございます。次回のご訪問でさらに良い体験を提供できることを願っています。

8/10 不錯哦

Walter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a one night stay and everything was fine.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日回覆
Walter, thank you for sharing your brief stay experience at Hampton Inn & Suites Santa Monica. We're delighted to hear that your stay lived up to expectations. If your travels ever bring you back to Santa Monica, we hope to have the opportunity to serve you again. Safe travels!

8/10 不錯哦

Victoria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月25日回覆
Victoria, thank you for choosing Hampton Inn & Suites Santa Monica and for taking the time to rate your stay on Expedia. We're glad to see you had an overall positive experience and we'd be delighted to welcome you back in the future. Safe travels.

10/10 有夠讚

Sanjuana

情侶出遊, 親子旅遊
喜歡:整潔度和住宿環境和硬體
The place was clean it smell clean
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月19日回覆
Sanjuana, thank you for your lovely review! We're thrilled to hear you appreciated the cleanliness at Hampton Inn & Suites Santa Monica. Our dedicated housekeeping team works hard to ensure our guests can experience a fresh and inviting atmosphere. We look forward to welcoming you back on your next trip.

6/10 一般般

April

喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月20日回覆
April, it appears that your stay at Hampton Inn & Suites Santa Monica didn't meet your expectations entirely based on the rating you've given. If you have any specific feedback or suggestions that could help us enhance our services, please feel free to share them. We hope to have another chance to deliver a more satisfying experience.

6/10 一般般

Amanda

親子旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Front desk person thay checked us in was very rude. A lot of people loitering in front of property. Made it feel unsafe.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月18日回覆
Amanda, thank you for sharing your feedback. We regret if your experience of our front desk hospitality did not reach your expectations. Our team aims to project friendliness and helpfulness at all times. Regarding your safety concern, be assured that we give utmost importance to our guest security, though we acknowledge your feeling of unease. Your remarks help us reflect on our service. We appreciate your review as it provides us an opportunity for improvement.

10/10 有夠讚

Jane

喜歡:設施服務和住宿環境和硬體
Staff was excellent! Above and beyond!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Jane, it's wonderful to hear that you found our team members at Hampton Inn & Suites Santa Monica to be excellent and going beyond expectations. We value your feedback and look forward to welcoming you back during your next visit to Santa Monica.

2/10 很糟糕

John,San Diego

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
I was clearly informed by the valet that parking would cost $15, and there was a sign in the garage confirming this rate. However, upon checkout, I was charged $50. This was significantly higher than the $10 to $20 range typical for parking in the area. When I expressed my concern with a call to the front desk, I was told that $50 was indeed the price I was quoted. The similarity in the sound of the amounts and the substantial difference from nearby garages feels like a bait-and-switch tactic. Had I known the actual cost, I would have chosen alternative parking options across the street, where my friend paid only $20 for 24 hours.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月12日回覆
John, your experience with our parking service is regrettable. We take note that there seems to have been some confusion about the charge. We assure you it's never our intention to mislead. For this reason, we'll be checking to ensure our pricing is clearly communicated to our guests. We greatly value your business and hope for a chance to provide you with a more seamless experience in the future.

10/10 有夠讚

Maria,Springville

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful spacious clean hotel in Sta Monica with very adequate gym — treadmill elliptical annd peloton bike with weights and biceps machine and heated pool spa facilities. Includes regular breakfast. Coffee was great!Nice beddings and interiors. Available Spectrum channels. If you’re in the middle floors, recommend ear plugs to avoid hearing the fan and the upstairs occupants.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月11日回覆
Maria, your feedback on the Hampton Inn & Suites Santa Monica is highly appreciated. We're thrilled to hear that you valued the spaciousness, cleanliness and well-equipped gym at our location in Santa Monica. Our team members make sure that our guests have a delightful breakfast experience accompanied by great coffee, and it’s good to know you enjoyed it.We thank you for the tip about the middle-floor rooms; we appreciate your observation as it contributes to improving our service. We look forward to welcoming you back in the future for another rewarding stay.

8/10 不錯哦

Michelle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月11日回覆
Michelle, it's delightful to hear you had a pleasing stay at Hampton Inn & Suites Santa Monica. Thank you for sharing your rating with us. We look forward to welcoming you back in the future.

10/10 有夠讚

Ana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was very comfortable and clean but THE BEST PART was the staff. They went beyond what they are suppose to and they were extremely nice and happy!
於 2024 年 3 月住了 6 晚
Customer Service 於 2024年3月10日回覆
Ana, it's wonderful to hear about your delightful stay at the Hampton Inn & Suites Santa Monica. Our team members certainly take pride in providing an outstanding experience for our guests, and it's heartening to know you found them to be very helpful and cheerful. We're thrilled that you enjoyed the comfortability and cleanliness of our hotel. Your generous comments will inspire us to continue our high standards of service. We look forward to welcoming you back on your next trip to Santa Monica!

4/10 不太好

Brian

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月28日回覆
Brian, thank you for taking the time to provide a rating. It's regrettable to learn your experience didn't meet expectations. We value your feedback and would greatly appreciate any specific details about your stay that could assist us in improving our future guests' experience.

10/10 有夠讚

LILIAN

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel moderno y limpio, habitaciones amplias y el desayuno está bien.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Lilian, nos complace saber que valoró la limpieza y modernidad del Hampton Inn & Suites Santa Monica, así como nuestras amplias habitaciones y nuestro satisfactorio desayuno. Apreciamos sus comentarios y esperamos darle la bienvenida pronto.

10/10 有夠讚

minzhen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Minzhen, thank you for taking the time to leave a rating for Hampton Inn & Suites Santa Monica. We are pleased that you had a positive experience with us and we hope to welcome you back again in the future. Your satisfaction is our greatest reward.

10/10 有夠讚

Randy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月4日回覆
Randy, your perfect rating for Hampton Inn & Suites Santa Monica is greatly appreciated! We're thrilled you had an excellent stay and we look forward to hosting you again on your next visit to Santa Monica.

10/10 有夠讚

Juan Pablo de la

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月28日回覆
Juan, thank you for sharing your top-rated experience at Hampton Inn & Suites Santa Monica. We're extremely pleased that you enjoyed your stay with us. Do return soon for an equally tremendous experience.

6/10 一般般

Steve

不喜歡:員工素質
Just very average for the price. Good location.
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年2月26日回覆
Steve, we appreciate your candid feedback. While we're glad you found our location enjoyable, it's disappointing to know that your overall experience did not live up to expectations. Assuring the satisfaction of our guests while providing an excellent value is certainly a top priority for us. We hope during your next stay, your experience better aligns with these expectations. Take care.

10/10 有夠讚

JoAnna

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay in Santa Monica!!!! The valet make it easy to come and go as you please and there is a Trader Joe’s and Target within walking distance!!!!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
JoAnna, thank you for sharing your wonderful experience at Hampton Inn & Suites Santa Monica. We're thrilled to hear that you enjoyed the benefits of our valet service and the proximity to convenient shopping locations. We strive to deliver the best for our visitors. We're eagerly anticipating your next visit!

10/10 有夠讚

Ruben

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved the place! is close to everything in Santa Monica.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月26日回覆
Ruben, it's wonderful to hear how much you enjoyed your stay at Hampton Inn & Suites Santa Monica! We're delighted that our prime location added extra convenience. We're looking forward to welcoming you back for another exceptional visit in the future.

8/10 不錯哦

Noreen

喜歡:整潔度、員工素質和住宿環境和硬體
Clean, tidy, great breakfast
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月27日回覆
Noreen, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Santa Monica, particularly noting the cleanliness and our well-received breakfast. We appreciate your feedback and hope to welcome you back in the future.

10/10 有夠讚

Ian

於 2024 年 2 月住了 6 晚
Customer Service 於 2024年3月20日回覆
Ian, thank you so much for your stellar feedback. It's delighted to hear that your recent stay at the Hampton Inn & Suites Santa Monica met your expectations. We look forward to welcoming you back next time you are in the area.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日回覆
Thank you for this excellent rating!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Santa Monica! We'd love to host you again someday for yet another unforgettable visit.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月23日回覆
It's always a pleasure to receive feedback, even when words aren't used. Your high rating for Hampton Inn & Suites Santa Monica speaks volumes and we're thrilled you had such a fantastic experience with us. We hope to welcome you back soon for another memorable stay.

6/10 一般般

Sally

喜歡:整潔度和住宿環境和硬體
不喜歡:客房舒適度
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月21日回覆
Sally, thank you for taking the time to rate your stay. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

6/10 一般般

Richard

喜歡:整潔度
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月20日回覆
Richard, thank you for your recent visit. Your rating implies that there were aspects of your stay that did not entirely meet your expectations and we hope to get another chance to serve you in a more satisfactory manner.