噴水池

洛杉磯市中心希爾頓逸林飯店的評分

4 out of 5
洛杉磯市中心希爾頓逸林飯店
120 S Los Angeles Street, Los Angeles, CA

評論

7.8

不錯哦

10 分,有夠讚;1550 則評論中有 714 則" "
8 分,不錯哦;1550 則評論中有 325 則" "
6 分,一般般;1550 則評論中有 211 則" "
4 分,不太好;1550 則評論中有 152 則" "
2 分,很糟糕;1550 則評論中有 148 則" "

8.2/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

CHAO,Pomona

情侶出遊, 商務旅客
Parking is too expensive, the hotel is too old, and there is no bottled water in the room, fortunately, it is very close to USCIS. I had to stay here to wait for the citizenship test the next morning.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日回覆
Chao, we appreciate the time you took to share your thoughts. It seems that certain aspects, such as parking and in-room beverages, did not meet your expectations. We're sorry to hear this, although we're glad the vicinity to USCIS was convenient for your needs. We constantly strive to offer a more satisfying experience, and hope to have the opportunity to better serve you in the future.

8/10 不錯哦

Tsung Ta

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚
Customer Service 於 2023年6月27日回覆
Thank you for the nice rating, Tsung!It's great your time at DoubleTree By Hilton Los Angeles Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 不太好

Lie

於 2023 年 3 月住了 1 晚
Customer Service 於 2023年4月10日回覆
We appreciate the feedback, Lie.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 不太好

chen

家庭旅遊
不喜歡:設施服務
The elevator No 2 was stop and went down when we inside of it on March 8. It was really horrible and scared us. Be careful.
於 2023 年 3 月住了 5 晚
Customer Service 於 2023年3月13日回覆
We appreciate your feedback, Chen.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

2/10 很糟糕

Hongxin

不喜歡:整潔度、員工素質和住宿環境和硬體

8/10 不錯哦

JUNG HUI

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 1 晚
Customer Service 於 2022年9月18日回覆
Thank you for this lovely rating, Jung!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree By Hilton Los Angeles Downtown. We'd like to share an even better experience with you soon.

10/10 有夠讚

Mingfen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 1 晚
Customer Service 於 2022年2月25日回覆
Thank you for the great rating! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree By Hilton Los Angeles Downtown! We hope you plan on staying with us again soon! We're looking forward to your next visit!

4/10 不太好

Adriana

不喜歡:整潔度、員工素質和住宿環境和硬體
Not worth the price, have to pay $47 per day for parking, pay for WIFI, it's ridiculous!
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Mary Ann

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were lovely, rooms were nice. Not the most convenient location.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Jabibe,National City

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Naomy

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was just around the corner from little Tokyo so it was nice to go somewhere that was close by through walking . It was also the best location to stay at for when I had to go to the crypto arena.
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月27日回覆
Naomy,Thank you for sharing your experience. DoubleTree By Hilton Los Angeles Downtown is delighted to hear that our location was convenient for your visit to Little Tokyo and the Crypto Arena. We're looking forward to welcoming you back on your next trip!

4/10 不太好

Maria De La Luz

喜歡:整潔度
I didn’t like the breakfast
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月27日回覆
Maria De La Luz, thank you for sharing your feedback. The breakfast experience you mentioned will be looked into as we always aim to provide an enjoyable stay. We appreciate your input and hope to have the opportunity to serve you again in the future.

10/10 有夠讚

Erika

喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月27日回覆
Erika, thank you for your excellent rating! The team at DoubleTree By Hilton Los Angeles Downtown is thrilled you had such a positive experience. We're looking forward to your next visit!

6/10 一般般

Kayoko

於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月26日回覆
Thank you for taking the time to share your feedback, Kayoko.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 不錯哦

Beata

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月26日回覆
Thank you for the 4-star rating, Beata!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at DoubleTree By Hilton Los Angeles Downtown. Thank you again for sharing!

6/10 一般般

Mark V

家庭旅遊
不喜歡:設施服務
Will not go back
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月25日回覆
Mark, thank you for sharing your feedback. We regret that your experience didn't meet your expectations. Your insights are important, and we will use them to improve.

10/10 有夠讚

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Doubletree is adjacent to Little Tokyo and between 2 Metro stations. For DTLA, it’s a safer alternative to the historic core. Rooms are clean, staff are friendly, and there is an intriguing garden area at the hotel, which is like an oasis amidst the urban sprawl. There’s a nice little coffee spot around the corner inside the Miyako Hotel, and Little Tokyo itself has a nice variety of cafes, stores, and bakeries. Downtown is walkable to Grand Central Market. Plus, the Metro at 1st and Alameda takes you all the way to Santa Monica. I’ll be returning the next time I venture to Los Angeles.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月24日回覆
James,Thank you for your wonderful review. DoubleTree By Hilton Los Angeles Downtown takes pride in offering a safe and convenient location near Little Tokyo and the Metro stations. We're glad you found our rooms clean and our team members friendly. It’s great to hear you enjoyed the garden area and the surrounding attractions. We’re looking forward to welcoming you back on your next visit to Los Angeles.

8/10 不錯哦

Akira

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月25日回覆
Akira, thank you for taking the time to rate your stay at DoubleTree By Hilton Los Angeles Downtown. The team is delighted to see you had a positive experience. We hope to have the pleasure of welcoming you back soon!

4/10 不太好

NOMA

喜歡:整潔度和員工素質
Workers were demonstrating outside in the morning. they played drums and vuvuzelas, causing a loud noise that lasted for about 30 minutes. This activity occurred on two mornings during a three-night stay.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月24日回覆
Noma, thank you for bringing this to our attention. The comfort of our guests is our top priority, and we are sorry you experienced disturbances during your stay. The situation you described is being addressed with the utmost priority to improve future guest experiences. We hope to have the opportunity to provide you with a much more enjoyable stay in the future.

10/10 有夠讚

Alexander,hayward

喜歡:整潔度、員工素質和住宿環境和硬體
Overall a nice hotel
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月21日回覆
Alexander, thank you for taking the time to share your experience. The team at DoubleTree By Hilton Los Angeles Downtown is delighted to know that you had a pleasant stay. We're looking forward to welcoming you back soon.

4/10 不太好

Diana

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The hotel itself was nice. I stayed for a week and EVERY DAY we were woken up by people protesting at 6 in the morning until 10 am. We asked if we could switch rooms to the other side since the protestors had loud horns but the staff said no. It definitely ruined the experience which is unfortunate because the property itself is nice, but the rude awakenings aren’t worth it.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月20日回覆
Diana, thank you for your feedback. It is great to hear you appreciated the property itself. Your experience with the external noise is noted, and it's unfortunate that your request for a room change could not be accommodated. Your satisfaction is important to us, and we hope to provide a more peaceful stay if you decide to return in the future.

10/10 有夠讚

Jose

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月21日回覆
Jose, thank you for your feedback and for choosing the DoubleTree By Hilton Los Angeles Downtown. We're thrilled to see you had a great stay. Looking forward to welcoming you back soon!

4/10 不太好

Bernardo

親子旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Staff is very friendly, at least the Employee that helped me at the front desk. But hotel lacks cleanliness! It seems like the room that I got was barely cleaned. Mostly everything in the room was dirty and dusty. Hotel needs a major cleaning. The area didn’t stay behind. Loud noise by protesters in the morning. This will be my first and last time staying at that hotel.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日回覆
Bernardo, thank you for acknowledging the friendliness of our front desk colleague. Cleanliness is very important, and we will be looking into the matter you raised about your room. The local area’s atmosphere can vary, and we regret that it impacted your stay. We appreciate your feedback and hope you consider giving us another chance in the future.

4/10 不太好

Hiroyuki

商務旅客
喜歡:整潔度
チェックインが、17時まで待たされた
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月19日回覆
ひろゆき様、ご意見ありがとうございます。チェックイン時の待ち時間については承知しており、確実に対処いたします。お客様のご意見は改善に役立てさせていただきますので、ご理解のほどよろしくお願いいたします。

6/10 一般般

Hermela

於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月20日回覆
Thank you for sharing your feedback, Hermela.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 不錯哦

Joanne

情侶出遊
喜歡:整潔度、員工素質和設施服務
It was nice, but the AC auto is loud, and you can hear guests from outside at night when sleeping talking opening, and closing the door.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月16日回覆
Joanne, thank you for staying at DoubleTree By Hilton Los Angeles Downtown. We're pleased you found your stay nice. We have noted your feedback regarding the AC and noise levels. Your comments are valuable and will be reviewed. We're looking forward to welcoming you back.

6/10 一般般

Marialal

喜歡:整潔度和員工素質
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月17日回覆
We appreciate you taking the time to share your feedback, Marialal.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

2/10 很糟糕

James

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The staff tried to help, but we were woken up by noisy demonstrations.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月15日回覆
James, thank you for your feedback. We're sorry to hear that external noise disrupted your stay. Our team is dedicated to ensuring guest comfort and will look into ways to improve in this regard. We appreciate your understanding.

8/10 不錯哦

arlet lazar

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月15日回覆
arlet lazar, thank you for your rating! DoubleTree By Hilton Los Angeles Downtown is pleased to know you had a positive experience. We look forward to having you stay with us again.

8/10 不錯哦

Nimsi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月14日回覆
Nimsi, it's excellent to hear that you had a favorable stay at the DoubleTree By Hilton Los Angeles Downtown. We hope to have the opportunity to exceed your expectations during your next visit.

10/10 有夠讚

Zobria

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月18日回覆
Thanks for the perfect rating, Zobria!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree By Hilton Los Angeles Downtown.Have a wonderful day!

10/10 有夠讚

Ana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thanks for the cookies.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Ana, we're delighted you enjoyed the cookies at DoubleTree By Hilton Los Angeles Downtown! They are indeed a guest favourite. We hope to welcome you back in the near future for another pleasant visit.

10/10 有夠讚

Consuelo,Romeoville

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Consuelo, thank you for booking with DoubleTree By Hilton Los Angeles Downtown. Should there be any thoughts or suggestions you'd like to share from your stay, we'd love to hear them to ensure our future guest experiences are first-rate. We value your business and your feedback is important to us.

2/10 很糟糕

alfred

不喜歡:整潔度和住宿環境和硬體
Haven’t got my deposit back yet either horrible
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月13日回覆
Alfred, we regret to hear about your dissatisfaction with the deposit policy. Please reach out to the hotel directly so we may be able to address this with you. We look forward to hearing from you soon.

4/10 不太好

Taylor

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Guess we had bad luck.. someones dog barking nonstop all night. Then on checking in and out had very rude front desk staff that roll their eyes when I simply was trying to buy a 8 ounces bottle of water for 9 dollars when the 2 dollar water in the vending machine conveniently was out of order. One of the reasons I picked this hotel was because parking was supposedly included but no.. it's "included" for a cheap price of $47 self park or $54 for Valet.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Taylor, it's certainly disappointing to hear about the trouble you had during your stay. It's regrettable you faced inconvenience from excessive noise and some interactions with our team were less than pleasant. We always aim to offer welcoming and efficient service. With respect to the cost of amenities like water and parking, these are set in order to maintain and exceed the high standards we pursue for our guests. We hope you'll give us another chance to show you the top tier experience we strive to provide.

10/10 有夠讚

Hirotaka

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Hirotaka, thank you for your Expedia review! We're delighted to hear about your positive experience at DoubleTree By Hilton Los Angeles Downtown. Your feedback matters to us and we hope to host you again, maintaining our high standards for your next stay. Safe travels!

10/10 有夠讚

Roger

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Modern clean rooms really felt luxury with a very descent price
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月10日回覆
Roger, we're thrilled you characterized your experience at the DoubleTree By Hilton Los Angeles Downtown as luxurious and appreciated our well-maintained rooms. Thank you for recognizing the excellent value we provide. It is our goal to offer an exceptional stay at a fair cost. We eagerly anticipate your next visit.

8/10 不錯哦

Velda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved the staff especially Jorge (Bellman) Everyone we talked to on property knew directions and what to expect. Your team loves their city. Everything on property including the room was excellent. Bad side.... bring ear plugs. Too much going on outside that could be heard into the room from protests to large scale fireworks productions.
於 2024 年 5 月住了 5 晚
Customer Service 於 2024年5月9日回覆
Velda, it's wonderful to hear how much you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We're delighted that Jorge and other team members were particularly helpful and that you relished the overall experience on our property. We value your feedback regarding the noise level. Rest assured, we continually strive to enhance our guest experiences. We hope to have the pleasure of welcoming you back soon.

8/10 不錯哦

Sergio

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日回覆
Sergio, thank you for taking the time to rate your stay at DoubleTree By Hilton Los Angeles Downtown. Your rating suggests you enjoyed your experience, and we're delighted by this. Should you wish to provide any feedback, we would appreciate the opportunity to improve upon your next stay. We eagerly anticipate your return.

4/10 不太好

sho

不喜歡:住宿環境和硬體
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月8日回覆
Sho, your rating suggests there may have been aspects of your stay with us that did not meet your expectations. We always strive to provide a satisfactory experience to our guests and we are truly sorry that was not reflected during your trip. We hope to have an opportunity to better serve you on your next visit.

6/10 一般般

Rosa

家庭旅遊
Considering location, very noisy.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月7日回覆
Rosa, we appreciate your feedback regarding the noise. It's essential for us to understand points of improvement based on our guest's experiences. Rest assured, we are exploring various options to ensure a quieter atmosphere for the comfort of all our guests. We hope you give us another opportunity to provide a more peaceful stay.

8/10 不錯哦

Christian

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月22日回覆
Christian, thank you for sharing your rating. We're delighted you had an enjoyable stay at DoubleTree By Hilton Los Angeles Downtown. We're looking forward to welcoming you back soon.

8/10 不錯哦

Eileen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月2日回覆
Eileen, thank you for your rating of DoubleTree By Hilton Los Angeles Downtown. It's a pleasure to know your stay met expectations and we hope to welcome you back for an even better experience in the future.

6/10 一般般

Theofilo

團體旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The room was clearly dated with peeling wallpaper and visually dirty ventilation for a/c. One wall of electric sockets didnt work and wasnt even completely fastened to the wall. The fire/smoke detector was working (lights were on) but wasnt properly mounted. The window frame was bare wood as if quickly repaired without finishing it off to prevent splinters. This was room 1415.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日回覆
Theofilo, it seems like some aspects of your stay did not meet your expectations. We regret to hear about your experiences with the condition of the room and its facilities. Ensuring that everything functions well and conveys an aesthetic appeal is important to us. Your feedback has been shared with our team members to address these concerns. We hope you will give us another chance to deliver a more satisfying experience in the future.

10/10 有夠讚

Brandon

於 2024 年 4 月住了 4 晚
Customer Service 於 2024年5月20日回覆
Brandon, thank you for your positive rating! The team at DoubleTree By Hilton Los Angeles Downtown is thrilled you had an enjoyable stay. We hope to welcome you back soon!

10/10 有夠讚

Joseph,Fort Walton beach

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月19日回覆
Thank you for the fantastic rating, Joseph!It's outstanding you had such a wonderful experience at DoubleTree By Hilton Los Angeles Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 一般般

Elaine

喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful hotel & staff so helpful but so noisy with union protests early in mornings that no one told me about
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日回覆
Elaine, it's great to hear you appreciated the beauty of our hotel and the assistance provided by our team members. However, it's unfortunate that unforeseen events outside our control affected your peaceful stay. We understand your concern regarding noise disturbances and appreciate your patience in this matter. We hope for the opportunity to serve you again for a much more serene experience.

8/10 不錯哦

Sarah

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月19日回覆
Thank you for this lovely rating, Sarah!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree By Hilton Los Angeles Downtown. We'd like to share an even better experience with you soon.

2/10 很糟糕

Austin

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Garden was not well maintained, with broken glass on the floor, half ass clean rooms, found mess left over from the previous persons stay, terrible service, dirty windows, not recommended not as nearly as clean as I thought! Better hotels around the area.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Austin, it's disheartening to read your comments about your recent stay. We always strive to uphold a high standard of cleanliness and service, so hearing these areas didn't meet your expectations is disappointing. We take note of the concern you mentioned regarding garden maintenance and room cleanliness. We understand that perfecting these areas would greatly enhance our guest experience. We hope you'll consider giving us another opportunity to serve you better in the future, when we can show you what we truly have to offer.

2/10 很糟糕

David

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
We appreciate the feedback, David.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.