庭園

倫敦希思羅機場第 5 航廈蒂斯特爾飯店的評分

3.5 out of 5
倫敦希思羅機場第 5 航廈蒂斯特爾飯店
Bath Road, Longford, West Drayton, England

評論

7.8

不錯哦

10 分,有夠讚;1612 則評論中有 547 則" "
8 分,不錯哦;1612 則評論中有 597 則" "
6 分,一般般;1612 則評論中有 240 則" "
4 分,不太好;1612 則評論中有 121 則" "
2 分,很糟糕;1612 則評論中有 107 則" "

8.0/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.0/10

住宿環境和硬體

7.2/10

環保程度

評論

6/10 一般般

Sui Yin

情侶出遊
It is good choice if you will take the early flight of next day.
於 2024 年 1 月住了 1 晚
Guest relation team member 於 2024年1月26日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.

8/10 不錯哦

Nga Lai

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Guest Relations Team 於 2023年11月6日回覆
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

8/10 不錯哦

James

於 2023 年 7 月住了 28 晚
Guest Relations Team Member 於 2023年9月9日回覆
Thank you for your review of Thistle T5. We do hope to welcome you again.Kind Regards.

8/10 不錯哦

Chui Ka Yin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel has only two floors Ground floor and 1st floor, no elevator Next to the hotel there is a bus to T5 Comfortable room, bottled water provided Shampoo and showers are provided in the bathroom Wardrobe with safe and extra towels and bath towels There is a hair dryer in the cabinet Double bed room style is two single beds together and then covered with a double mattress, a single person can sleep in the middle
於 2023 年 8 月住了 1 晚
Guest relation team member 於 2023年8月16日回覆
Dear Chui Ka Yin,We appreciate you taking time to review Thistle London Heathrow T5, we do hope to welcome you back soon.Kind regardsGuest relation team member

8/10 不錯哦

Winley

於 2023 年 6 月住了 1 晚
Guest Relations Team Member 於 2023年6月25日回覆
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards.

2/10 很糟糕

Yiu Kwong

於 2023 年 6 月住了 1 晚
Guest Relations Team Member 於 2023年7月5日回覆
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards.

10/10 有夠讚

Shuping

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
早歺很丰富
於 2023 年 4 月住了 5 晚
Guest relation team member 於 2023年5月5日回覆
We appreciate you taking time to review Thistle London Heathrow T5, we do hope to welcome you back soon.Kind regardsGuest relation team

8/10 不錯哦

Jimmy

8/10 不錯哦

Hin Cheong

於 2022 年 9 月住了 1 晚
Guest Relations 於 2022年9月30日回覆
Many thanks for your kind review. I am glad my team made your stay enjoyable.

10/10 有夠讚

Aleksandra

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great service
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月22日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 有夠讚

Linda

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great staff
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月22日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

4/10 不太好

David

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Sound proofing in rooms was awful. Unfortunately was up at 3am for an early flight and the couple next door kept us awake most of the night. They sounded like they were having a nice time… especially the lady. It was awful as it sounded like they were having sex in our room!
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月22日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

8/10 不錯哦

N

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a good experience
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月22日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Kind Regards

10/10 有夠讚

Yu Sum Samuel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The place is clean and good in public transport access
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月21日回覆
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 不錯哦

Steph

情侶出遊
喜歡:住宿環境和硬體
不喜歡:員工素質
Adequette room for one night before a flight. Gentleman at reception was not friendly and quite dismissive of my questions.
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月19日回覆
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

4/10 不太好

Loreta

團體旅遊, 家庭旅遊
In the website it looks like it’s really close to the airport but it’s not…
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月19日回覆
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

8/10 不錯哦

Michael

情侶出遊
喜歡:整潔度和員工素質
Old and small rooms
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月19日回覆
Thank you for taking the time to share your feedback on your recent stay with us. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

8/10 不錯哦

Jack

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Check in was good. Arrived a bit early and the room was ready. Budget hotel. Room was very basic - a place to sleep. Hard bed. Nice restaurant and bar. Take bus 423 from T5 to and from as a bit far from terminal.
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月17日回覆
Dear Jack thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards

10/10 有夠讚

Richard

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Easy access to T5 via the pods, the problem was the gate to access the pods did not open at the advertised 4:00am causing stress while we had to phone to get sorted,
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月17日回覆
Dear Richard thanks for the review, we really appreciate it. Sorry for the inconvenience may had caused because of the POD gate. Hope to welcome you back in near future,kind regards

10/10 有夠讚

Anissa L Van

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Close to airport. Good breakfast. Clean and quiet and accommodating
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月17日回覆
Dear Anissa, thanks for the review, we really appreciate it. Hope to welcome you back in near future,kind regards

8/10 不錯哦

Joan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good for a stop gap before boarding your flight.
於 2024 年 3 月住了 1 晚
Guest Relation Team Member 於 2024年5月15日回覆
Dear Joan,Thank you for your feedback. We are pleased to hear that you found Thistle Heathrow Terminal 5 to be a convenient choice for stop gap before boarding your flight.If there are any specific areas where we can improve and make your next visit even more enjoyable, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.Warm regards,Giulia

10/10 有夠讚

David

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel in need of update but no faults at all
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月15日回覆
Dear Peter,Thank you for your feedback. We're delighted to hear that you had a great experience during your stay at Thistle Heathrow Terminal 5.Your comments regarding the need for updates have been duly noted, and we continuously strive to enhance our facilities to better serve our guests. We appreciate your understanding and patience in this regard.Should you have any further feedback or if there's anything specific you'd like to share about your stay, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Giulia

10/10 有夠讚

MILENA

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved how convent it was to stay. Transportation to and from the hotel to terminal 5. The staff was friendly and helpful, and the room was cozy and clean. I enjoyed my stay and will book there again when I’m back in town.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月15日回覆
Dear Milena,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at Thistle Heathrow Terminal 5.It's fantastic to know that you found our hotel convenient, with easy transportation to and from Terminal 5. We take pride in providing friendly and helpful service, and I'm thrilled to hear that our team made a positive impression on you. Additionally, we're pleased that you found your room cozy and clean, ensuring a comfortable stay.We truly appreciate your kind words and your decision to book with us again in the future. We look forward to welcoming you back and ensuring another enjoyable stay when you're back in town.Kind regards,Giulia

8/10 不錯哦

Peter

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月15日回覆
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

10/10 有夠讚

Calum

喜歡:整潔度、員工素質和住宿環境和硬體
This hotel is perfectly located for terminal 5 using the Heathrow Pods, the rooms are comfortable and surprisingly quiet considering proximity to the runway.
於 2024 年 5 月住了 1 晚
Bleseny Gomes - Guest Relations Team Member. 於 2024年5月20日回覆
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport via the Pod system. We appreciate your patronage and hope to welcome you back in the future.

10/10 有夠讚

Margot

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was right by Heathrow yet we never heard a plane. Breakfast had so many choices!
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月12日回覆
Dear Margot thanks for leaving the feedback, we really appreciate it, Its our guests valued feedback which give us opportunity to improve our service. We hope to welcome you back soon.kind regards

10/10 有夠讚

bruce

喜歡:住宿環境和硬體
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月13日回覆
Dear Bruce, Thanks for taking the time to leave the feedback, we really appreciate it and hope to welcome you back, kind regards

6/10 一般般

Garry

商務旅客
喜歡:整潔度
Room was small for the price and AC not that good as was a very hot room
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月11日回覆
Thank you for your feedback . It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards

2/10 很糟糕

ELSA

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
It was awful. No elevator at the property.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月11日回覆
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport.Unfortunately, the hotel does not have a lift, we do endeavour to provide assistance and/or allocate ground floor rooms but I apologise that this did not happen during your visit. We do hope to welcome you back to the hotel again in the future.Kind Regards

8/10 不錯哦

David

情侶出遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Helpful staff, great bar to watch the planes. Decor needs an update, carpets in restaurant very work. No usb chargers in plugs. Good for parking and the Pods are amazing
於 2024 年 5 月住了 1 晚
Bleseny Gomes - Guest Relations Team Member. 於 2024年5月11日回覆
Thank you for your review, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport. we are delighted to hear that you found the team friendly. Your feedback with regards to decor is of utmost importance to us, and I want to assure you that we take it very seriously. We appreciate your patronage and hope to welcome you back in the future.

2/10 很糟糕

Dominic

不喜歡:整潔度、設施服務和住宿環境和硬體
Worse hotel I’ve stayed at. It sounds like it’s at the airport by the name of the place.. it’s actually a 15 min cab ride away
於 2024 年 5 月住了 2 晚
Bleseny Gomes - Guest Relations Team Member. 於 2024年5月11日回覆
hank you for your review, I'm sorry to hear that your experience at the hotel fell short of your expectations. Your feedback can be valuable in helping the hotel address any shortcomings and enhance the experience for future guests. Your comfort and satisfaction are important to us, and we appreciate your understanding.

8/10 不錯哦

John

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We picked your hotel for it's closeness to the airport and it's within our price range. It was all we hoped for and were happy with our choice
於 2024 年 5 月住了 2 晚
Guest Relation Team Member 於 2024年5月10日回覆
Dear John,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our location convenient and our prices reasonable during your stay at Thistle London Heathrow Terminal 5. Situated near Heathrow Airport, we strive to provide our guests with easy access to their travel destinations while offering competitive rates. It's wonderful to know that our location and pricing met your needs and expectations. We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Kind regards,GiuliaGuest Relations Team Member

10/10 有夠讚

Jane,Mount Arlington

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is so very convenient for getting a good sleep before a flight especially from terminal 5. Bus 423 and one other (350? maybe) costs £1.75 and drops you off in front - takes about 7 minutes. It is a large place with no elevator but is only 2 storeys high so that’s not a big problem for many. Very clean, coffee tea in room, quiet, iron and hair dryer. I’ll keep coming back.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月10日回覆
Thank you for your feedback . We are glad you enjoyed your stay and found the location of the hotelconvenient for easy transport to the Airport. We do hope to welcome you back to the hotel again in the future.Kind Regards

2/10 很糟糕

Clare

不喜歡:整潔度、員工素質和住宿環境和硬體
I was promised a refund if I stayed on the Tuesday instead of the Thursday which I did I had to change my booking due to my step mum being very poorly she passed away the day I got there so thank goodness I did change the booking I have no refund When I call reception they out the phone down rather than answer when I call reservations they keep me hold for ages It’s been ten days now and the most stressful time of my life and now I am told there are no notes on the thistle system to say I would get a refund and no name or anything about the conversation I have had.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月12日回覆
Dear Clare,Thank you for your feedback. I apologise for the inconvenience this experience has caused you, we will have a look into this matter and we'll try to sort it out as soon as we can for you. Once again I apologise for this matter and I hope to welcome you again in the future. Kind regards,

8/10 不錯哦

Ruth

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Stayed for one day as had a morning flight ✈️ parking cost £15 for the night. Had burger and steak sandwich in restaurant was good but expensive so was drinks. But i guess to be expected. Rooms are dated but clean.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月9日回覆
Dear Ruth,Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios

10/10 有夠讚

Stephen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Charming, great view of the airplanes landing at Heathrow from the restaurant.
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月9日回覆
Dear Stephen,Thank you so much for your kind words regarding your recent stay with us at Thistle London Heathrow T5. We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us and enjoyed watching the planes from our restaurant. We greatly look forward to welcoming you back in the not too distant future.Kind regards,Kelly Palacios

6/10 一般般

Leslie

團體旅遊
不喜歡:整潔度和員工素質
Need to be remodeled very old . And smelled .
於 2024 年 5 月住了 1 晚
Guest Relation Team Member 於 2024年5月9日回覆
Dear Leslie,Thank you for your feedback regarding your recent stay with us at Thistle London Heathrow T5. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you for pointing out the issues you faced during your stay. We regret not meeting your want and needs with your room and I can assure you that we are working hard to improve the standard of the rooms and its facilities.Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Kind regards,Kelly Palacios

8/10 不錯哦

Richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location for T5
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月7日回覆
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

10/10 有夠讚

Nesrin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean , not ce stag , good dining
於 2024 年 5 月住了 2 晚
Guest relation team member 於 2024年5月6日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

10/10 有夠讚

Meka

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to catch some Z’s during a long layover.
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月6日回覆
Dear Meka Thank you for your feedback . We are glad you found the location of the hotel convenient for easy transport to the Airport. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back to the hotel again in the future. Kind Regards

8/10 不錯哦

Ying

喜歡:整潔度、員工素質和住宿環境和硬體
Good for transit
於 2024 年 5 月住了 1 晚
Guest relation team member 於 2024年5月7日回覆
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

10/10 有夠讚

Havah

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was clean and perfect. Restaurant has vegan and gluten free options. Staff was super accommodating. I sleep with earplugs, so any outside airport noise was lost on me. We r booking for our return trip.
於 2024 年 5 月住了 1 晚
Guest Relations Team 於 2024年5月5日回覆
Dear Havah Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.

10/10 有夠讚

Lizbeth

喜歡:整潔度、員工素質和住宿環境和硬體
Loved it
於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年5月3日回覆
Dear Lizbeth. Thanks for staying with us. We appreciate your feedback! kind regards

10/10 有夠讚

Christine

家庭旅遊
Good place to stay for departures from Heathrow Terminal5
於 2024 年 4 月住了 1 晚
Guest Relations Team Member. 於 2024年5月2日回覆
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards,Guest Relations Team Member.

8/10 不錯哦

josephine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Near terminal 5 convenient on late arrival
於 2024 年 4 月住了 1 晚
Guest relation team member 於 2024年5月2日回覆
Thank you for your review, We are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport. We do hope to welcome you back to the hotel again in the future. Kind regards

4/10 不太好

Anthony

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There is a simple way to get to the airport but noone offers that.
於 2024 年 4 月住了 1 晚
Guest relation team member 於 2024年5月2日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. Transportation services to T5*The public TFL bus starting at 03:51am just on the main road outside the hotel, 1.75 per person (timetable available at reception). The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi. The price starts from 25.00 and can be booked at reception.Transportation services to T2&3&4*Taxi.Transportation services from T5 to the hotel*The public TFL bus from Bus stand No.6 and stops at the main road outside the hotel. The price is 1.75pp/each way. The bus journey is approximately 10-15min.*The Pod (electrical, driverless car) which starts at 04am and runs every minute. The price is 8.00pp/ each way, payable at the hotel reception desk.*Taxi.Transport options from Heathrow T2&3*Taxi.

2/10 很糟糕

Stephen

情侶出遊
不喜歡:整潔度和住宿環境和硬體
Desperately needs refreshing. I have never seen carpets so worn in a hotel. Furniture looks like it’s from the 70’s. It took 3 requests for bottled water to be given to us although it was supposed to be in the room from the start. Staff are lovely !
於 2024 年 4 月住了 1 晚
Guest relation team member 於 2024年5月1日回覆
Thank you for your review, We are working hard to improve the standard of the rooms and the facilities. Your feedback is of utmost importance to us, and I want to assure you that we take it very seriously. We do hope to welcome you back to the hotel again in the future to demonstrate better experience.Kind regards

6/10 一般般

Lisa

於 2024 年 4 月住了 1 晚
Guest Relations Team 於 2024年5月19日回覆
Thank you for your review. We genuinely appreciate your feedback, as it helps us identify areas for improvement.kind regards

10/10 有夠讚

Rajeswari,cardiff

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Getting here via the pod was convenient. The beds were so comfy. Clean facilities. Would recommend this property
於 2024 年 4 月住了 1 晚
Guest relation team member 於 2024年4月28日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We greatly look forward to welcoming you back in the not too distant future.Kind Regards

6/10 一般般

Maria

不喜歡:整潔度、員工素質和住宿環境和硬體
Was positives finde ich nur dass der Hotel in der Nähe von Flughafen ist,das Zimmer ist klimatisiert die reinigungskräfte sind sehr freundlich.
於 2024 年 4 月住了 3 晚
Guest relation team member 於 2024年4月29日回覆
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback.We look forward to welcoming you back in the not too distant future to demonstrate better experience.Kind Regards