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索菲特倫敦希斯羅飯店的評分

5 out of 5
索菲特倫敦希斯羅飯店
Terminal 5, London Heathrow Airport, West Drayton, England

評論

8.8

有夠讚

10 分，有夠讚；3052 則評論中有 1892 則" "
8 分，不錯哦；3052 則評論中有 651 則" "
6 分，一般般；3052 則評論中有 275 則" "
4 分，不太好；3052 則評論中有 121 則" "
2 分，很糟糕；3052 則評論中有 113 則" "

9.4/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

6/10 一般般

COCO WAI LING

於 2023 年 12 月住了 1 晚
Alessandro Mortillaro 於 2023年12月17日回覆
Dear Coco Wai Ling, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Alessandro Mortillaro General Manager

10/10 有夠讚

Lihua，WALNUT

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
位于机场五号航站楼，去市区可以坐火车快车去London Paddington Station伦敦市中心，15分钟一班很方便。这个宾馆作为旅行落脚点不错，其他就无所谓了。
於 2023 年 9 月住了 2 晚
Alessandro Mortillaro 於 2023年9月22日回覆
Dear Lihua, Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed you recent stay and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
alessandro mortillaro 於 2023年7月17日回覆
Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 有夠讚

Hop chu

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff is efficient and helpful
於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月26日回覆
Dear Hop Chu, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

2/10 很糟糕

chi keung

於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月26日回覆
Dear Chi Keung, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 有夠讚

Ching man

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
可靠的五星洒店。
於 2023 年 6 月住了 1 晚
Alessandro Mortillaro 於 2023年6月13日回覆
Dear Ching Man, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

8/10 不錯哦

Lai Fun Kinnie

於 2023 年 5 月住了 1 晚
alessandro mortillaro 於 2023年5月24日回覆
Dear Lai Fun, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 有夠讚

Wai ming

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent location
Very convenience to T5
於 2023 年 2 月住了 1 晚
Alessandro Mortillaro 於 2023年2月15日回覆
Dear Wai Ming, thanks for your review, we are pleased you enjoyed your overall stay. Great you loved the hotel and overall service standards, all employees are attentive and friendly. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

2/10 很糟糕

Cheng

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel rooms are very old. Staff are cold. Not worthy at all.
於 2022 年 12 月住了 1 晚
Alessandro Mortillaro 於 2022年12月4日回覆
Dear Cheng,Thanks for your comments, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. Your comments about your overall stay are well received and will be addressed, thanks for your constructive feedback.When planning your next visit, I would be grateful if you could contact me beforehand so that we can ensure your next stay will be more enjoyable and relaxing. We look forward to welcoming you back soon.Kind regards.Alessandro MortillaroGeneral Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 1 晚
Alessandro Mortillaro 於 2022年9月12日回覆
Dear Guest, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager.

8/10 不錯哦

Patrick

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellently appointed hotel for T5, but property beginning to show it’s age…
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Jane

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super location in Terminal 5 for overnight to catch connecting flight the next morning. Really nice room and comfortable beds. Didn’t like reception not answering the phone and the TV didn't work at all - no maintenence on duty and staff not helpful. Food in the bar was good but limited. The main restaurant closes at 10pm.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Jane, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Maribeth，Elk Grove

喜歡：整潔度、員工素質和住宿環境和硬體
Didn't see much as i only stayed for the night due to flight cancelation. However, the staff were very accommodating and the over all vibe was relaxing. I just knew it was going to be a nice stay...and i wasn't disappointed.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Maribeth, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, and easy access to T5.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Michael, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Babar

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quick check in and out process. Service was great !
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Barbar, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Frank，San Mateo

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Frank, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Jason

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great for airport stay
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Jason, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

6/10 一般般

Julie

喜歡：整潔度
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Julie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Judith

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Close to terminal. It was expensive but very well run.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Judith, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 有夠讚

Dale

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Very helpful and friendly staff. Very comfortable room and restaurant was excellent.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Dale, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Linda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We thoroughly enjoyed your hotel! So so nice, clean, great food! Was even more impressed when we got there. GREAT way to end our trip!
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Linda, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Liane

喜歡：整潔度和設施服務
Excellent location. Staff were friendly.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Liane, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best airport hotel. Convenient and amazingly comfortable bed. I always go there if I have to stay overnight at Heathrow.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Mark, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 不太好

Susan

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very disappointing for a Sofitel. Brusque receptionist. On checking in after 10pm, I was not informed that room allocated had disability bathroom, that sole lift to reach it was through Convention and Events area, nor that room key activation of lights was unusually configured - after dark I had to use my own torch to work out that the key slot was horizontal. Bathroom basin and mirror low for wheelchair access; shower not enclosed leading to flooding; no hairdryer discoverable. On arrival, bathroom floor had dirty shoeprint marks. Request after finding state of bathroom to change rooms was met with "none available" as hotel fully booked. This room had been booked more than 5 months before this stay. Have stayed at several other airport hotels in other cities, all much cheaper and better experiences. Only good point was that bed was comfortable.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Susan, Thank you for taking the time to share your feedback with us. We apologise for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of your expectations.We value your feedback as it helps us improve our services. I have raised your comments with the team.We hope to have the opportunity to welcome you back and provide you with the quality stay you deserve.Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Maria

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Maria, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Kurt

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's a relatively new and modern hotel that is accessible directly from Heathrow Terminal 5. For a traveler who is in and out of London within a day or two, it's super convenient. It's easy to travel in and out of the city via Paddington Express (15-20 minutes)or the Picadilly Subway Line, though that ride takes a good 45 minutes. Otherwise, it's an excellent, clean, well run, well kept hotel that feels very comfortable.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Kurt, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

TARLOCHAN

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
EXCELLENT, In every way
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Tarlochan, Thank you for your wonderful review. We are delighted to hear that you enjoyed your recent stay with us and greatly appreciate your ongoing support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 一般般

Ann Marie，Minocqua

團體旅遊
喜歡：整潔度和住宿環境和硬體
Very rude hostess at restaurant.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月29日回覆
Dear Ann Marie, Thank you for your recent review. I am disappointed we did not meet your expectation during your recent stay with us. Rest assured I have raised this with the Food & Beverage Manager, to review your comments with the team to avoid similar issues in the future. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Guy

喜歡：整潔度、員工素質和住宿環境和硬體
Superb
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月22日回覆
Dear Guy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

MORVEN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had another lovely stay at the Sofitel. Swift check in, a complimentary upgrade and a spacious and comfortable room were gratefully received by us. A very early start meant we couldn’t manage dinner but maybe next time!
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月21日回覆
Dear Morven, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Brian

喜歡：整潔度、員工素質和住宿環境和硬體
Slow checking in. No phone charging by the bed. Otherwise it was super.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear Brian, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy walk from airport terminal to hotel. Convenient for our overnight layover.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Triscilla

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best airport hotel I’ve stayed in . . , clean and modern. Very well maintained despite the significant traffic in and out of this hotel. The only area of improvement would be a lack of staff friendliness in the bar restaurant. Our waiter was a bit rude. No complaints about the rest of the staff we encountered.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear Temasz, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I have addressed your comments about the rude waiter with the restaurant team to remind the team of the importance of guest satisfaction.I do hope to welcome you back soon. Kind regards. Mohammed Serhan Hotel Manager

2/10 很糟糕

Arronveer

不喜歡：整潔度、員工素質和住宿環境和硬體
Had to sleep in lounge with my family including 3 year old son because the hotel over booked, despite me paying for my reservation weeks in advance
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月21日回覆
Dear Arronveer, Thank you for your recent review. I have since made direct contact with you via email. I look forward to hearing back.Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Dale

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sofitel is a great hotel and the staff very friendly and helpful.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear Dale, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

susan

喜歡：整潔度、員工素質和住宿環境和硬體
V convenient
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear Susan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Sheena

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel to us for terminal 5, staff are all so helpful and friendly always use for my USA flights.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月20日回覆
Dear Sheena, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 一般般

Frederico

情侶出遊
喜歡：員工素質
Great Staff service. However the price for what you get is not the best.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月16日回覆
Dear Frederico, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Teri，Cortez

團體旅遊
We enjoyed our stay. I plan to stay there the next time I fly in to T5 Heathrow. Much better than the hotel at T3.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月15日回覆
Dear Teri, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 不錯哦

Jeremy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms starting to look a little tired
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月14日回覆
Dear Jeremy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

THEODORE

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月14日回覆
Dear Theodore, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Joanna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel at the airport, next to terminal 5. Clean, comfortable, good dining options, bar. Very nice stuff. Great breakfast. It’s a little more expensive than other hotels in the Heathrow area but if you value comfort and quality, this hotel is for you.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月14日回覆
Dear Joanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Rhonda

喜歡：整潔度、員工素質和住宿環境和硬體
So wonderfully and peacefully quiet!
於 2024 年 4 月住了 1 晚
Mohammed Serhan 於 2024年5月14日回覆
Dear Rhonda, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

4/10 不太好

Colin Scott

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The housekeeping staff needs work. We called for towels having arrived after 22:00, and no one delivered the towels. I then called the Reception, Housekeeping Guest Services, and the Concierge, and no one answered the telephone. We had to dial the hôte from the outside.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月13日回覆
Dear Colin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Doug

於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月14日回覆
Dear Doug, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 有夠讚

Colin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I was late and the check in was smooth. Excellent room and an easy check out
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月13日回覆
Dear Colin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Mmm
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月13日回覆
Dear Patricia, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 有夠讚

Tim

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Mohammed Serhan 於 2024年5月12日回覆
Dear Tim, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 有夠讚

Rouiza，Canoga Park

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Walkable from terminal 5 of Heathrow Airport
於 2024 年 4 月住了 1 晚
Mohammed Serhan 於 2024年5月12日回覆
Dear Rouiza, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 不錯哦

Mehran

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed at the LHR Sofitel many many times. The property is well maintained and the location is ideal for travelling through LHR with one or more night stays. I was somewhat disappointed this visit as I had booked a room with two double beds and instead they gave us a room with one queen bed and one twin roll a bed which had cramped the space in the room to the extent that the comfy chair, ottoman and the coffee table had to be shoved under the work desk. We had to request the removal of the roll a bed which they did. Nevertheless I was disappointed to see Sofitel not giving me the room that I had actually booked.
於 2024 年 5 月住了 1 晚
Mohammed Serhan 於 2024年5月12日回覆
Dear Mehran, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager