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倫敦肯辛頓萬豪長住飯店的評分

4 out of 5
倫敦肯辛頓萬豪長住飯店
181-183 Warwick Road, London, England

評論

8.4

非常好

10 分，有夠讚；1000 則評論中有 474 則" "
8 分，不錯哦；1000 則評論中有 308 則" "
6 分，一般般；1000 則評論中有 114 則" "
4 分，不太好；1000 則評論中有 57 則" "
2 分，很糟糕；1000 則評論中有 47 則" "

8.2/10

整潔度

8.6/10

員工素質

8.4/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

YUN-MING

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good!
於 2024 年 3 月住了 4 晚

8/10 不錯哦

Kin Wah Logan

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
主人床不太舒適，床距離洗手間太近 冷氣不太冷
於 2023 年 8 月住了 6 晚
Jared 於 2023年9月10日回覆
Dear Kin Wah Logan,Thank you for taking the time to review your stay. It's great to learn you enjoyed your visit and the hospitality the team showed. We hope to see you again in the future. Warm regards,Jared

8/10 不錯哦

chi wai

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
平均都高分數，但有時清潔房間不太乾淨
於 2023 年 2 月住了 4 晚
Kamal Rajendra 於 2023年2月16日回覆
Dear Chi Wai,Thank you for your amazing review of Residence Inn London Kensington following your most recent visit. It was a pleasure welcoming you, and we are thrilled that you had such an enjoyable time with us and were so well looked after by the team.We look forward to seeing you again very soon.Best Regards,Kamal Rajendra

6/10 一般般

Man Ling

喜歡：員工素質和客房舒適度
於 2021 年 4 月住了 21 晚
Sharad Rekhi 於 2021年5月13日回覆
Dear Man Ling, Thank you very much for your feedback, I understand that you have rated us a low rating of a 6 out of 10 and it will be very helpful if you are able to provide us with more details of your stay. This will help us in improving our services and facilities. The Residence Inn London Kensington will look forward upon welcoming you back in the near future. Kind Regards Sharad Rekhi

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We choose to stay at the Residence Inn Marriott Kensington every time when we visit London for its location and quality service. This time, we stayed there twice, before and after our short trip to Dorset. We arrived early in the morning, the receptionist was very kind to treat us free breakfast at the cafe while she’s checking room availability for us. That’s a very kind gesture. The hotel takes top priority in hygiene, giving us absolute peace of mind. Will definitely choose to stay at Residence Inn Marriott Kensington when in London again.
於 2020 年 9 月住了 2 晚

10/10 有夠讚

Chi Hang

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
地點不近地鐵要走大概15分鐘，巴士也不算近8-10分鐘左右，酒店樓下有大型超市tesco，房間雖小五臟俱全，有煮食爐焗爐，浴室也很乾淨，淋浴水壓也很大。
於 2020 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 7 晚

8/10 不錯哦

Ying ying

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Breakfast is nice , everything good enough for family
於 2020 年 1 月住了 3 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
住宿環境不錯，但客房整理待加強.
房間很寬敞舒適，可惜浴室缺少沐浴乳跟洗髮精，原以為住宿第二天house keeping整理後會補充但結果仍未補充。客廳飯店應會提供的茶包咖啡包入住時就沒有，隔天客房整理後還是沒有提供，這部分是還好，只是感覺house keeping整理似乎只是把床單整理好，其他細節都沒注意。
於 2020 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 6 晚

8/10 不錯哦

jie

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 18 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體
於 2019 年 10 月住了 5 晚

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 8 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
前台服務員Aliona很專業，很有耐性為客人解決疑難，值得嘉許！酒店位置方便，房間很大，附近有超市，買手信或煮飯極佳！惟早餐味道一般！
於 2019 年 9 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
離地鐵站不太遠 Tesco就在留下 廚房設備齊全 酒店location去各景點都方便，尤其去機場一流不用轉線，35分鐘就到
於 2019 年 10 月住了 9 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 8 晚

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It’s spacious with a sofa bed provided free of charge for my two kids. There is a kitchen with most facilities provided.
於 2019 年 8 月住了 6 晚

2/10 很糟糕

CHIUNG HUI

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
本來對萬豪酒店很有信心 ,但是這次整個被這間london residence inn marriott飯店打敗,各方面服務都很糟,也都打掃不亁淨,當天入住是最貴房間2房1廳一晚16000元,居然什麼都不齊全~紙巾.腳墊.沒鍋子.洗碗機壞了還發霉!打櫃檯永遠不接,要服務還需等1小時以上....電梯也很爛,只有兩台還常壞一台!所以大部分人很多~都乾脆每天爬樓梯!
於 2019 年 7 月住了 2 晚

6/10 一般般

Alison

團體旅遊
Our rate included breakfast but we did not know that at the time of Check-in and they did not inform us. We found out after we left that breakfast was included.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 8 晚

6/10 一般般

Nimisha

情侶出遊
喜歡：員工素質
不喜歡：整潔度
Hotel generally was OK but improvements to the room can be made. The bathroom smelt of drain, there was hair left in the plug before we used it and the shower pressure was very poor. Room was an accessible room which was not asked for which is fine but the sink was too low down to use. The clocks battery was not working, the plugs were loose and a relaxed chair for the the size of the room would have been useful. That said, all the staff were fantastic and the location to the area was good.
於 2024 年 5 月住了 2 晚

2/10 很糟糕

beilin

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 13 晚

6/10 一般般

Bouillanne

喜歡：整潔度
不喜歡：員工素質
I have some difficulty for change my room very noisy and steps for grand floor
於 2024 年 5 月住了 7 晚

8/10 不錯哦

Karen，Pensacola

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Not conveniently located. At least 30 minute taxi ride from Kings Cross Train Station. Had 30 minute walk to where you can catch the Hop on Hop off tour bus. 3 people at front desk so checkin was quick. They didn’t mind answering questions about bus tours and transportation. Have to use room key to operate elevators which are slow. Liked having bedroom separate from kitchen/living area. No bathtub so bathroom is extremely small with no counter space. Hate in UK there are no face towels. It’s terribly awkward to use big hand towel to shower. Buffet breakfast is standard scrambled eggs, bacon, sausage. Same thing every morning; no cook to order.
於 2024 年 5 月住了 2 晚

6/10 一般般

Farooq

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Price was lower than other hotels around. Staff was very friendly especially restaurant staff for breakfast. Breakfast is the only thing they served and we felt were required to keep the price reasonable. Their 3 person accomodations with sofa bed in the kitchenette are was attractive as we were 3 persons. No direct transportation to central London where all attractions are. We ended up using Taxis which made the comparatively lower room rent balanced out at the expense of time required to travel.
於 2024 年 5 月住了 8 晚
Rishav 於 2024年5月18日回覆
Dear Farooq,Thank you for taking the time to let us know about your experience while staying with us. This has been shared with the team. We look forward to welcoming you back soon.Kind regards,Rishav

4/10 不太好

Kanchan

家庭旅遊
不喜歡：住宿環境和硬體
I was given an accessible room when I didn’t book it.
於 2024 年 4 月住了 5 晚

6/10 一般般

Yvette May Lin

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Master bedroom, the bed is placed very close to the cupboard. I have hurt myself many times as I walked towards the cupboard . Dryers in the basement need to be replaced. Clothes have taken a long time to dry or damp even after 2-3 cycles. Hours of operation for laundry needs to be 24 hours. Most of us are out during the day. By having laundry room closed at 11pm, this is not feasible at all. We stayed on the 4th floor. There is a particular housekeeping staff has a bad body odor. Every morning, we could smell her all the way to the elevator. It’s very unpleasant. Please advise all staffs to be hygienic. Wait time on elevator is incredibly slow. Breakfast time is 6.30-10.30 on weekdays. It needs to be extended to 11am. Customers are on vacation and don’t get up too early for breakfast. This is our second time staying at this property. On both times, we had requested for a 2 bedroom suite. On the first time our rooms are bigger. This time, the rooms seemed smaller. Honestly, I don’t think I’d stay here again. The main reason I picked this place is the laundry facility and free breakfast. Both did not meet my expectation.
於 2024 年 5 月住了 7 晚
Rishav 於 2024年5月18日回覆
Dear Yvette May Lin,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent your experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,Rishav

8/10 不錯哦

Bonnie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Rishav 於 2024年5月16日回覆
Dear Bonnie,Thank you for your time to give us a feedback.Kind regards,Rishav

10/10 有夠讚

Patricia，Burnaby

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Had a great stay at the hotel as it is close to several tub stations and buses. They don't have on-site parking but you can reserve a spot at the Tesco supermarket (literally next door). The self service laundry was great but can get really busy...we had to do laundry past midnight as the machines were not available. Had issues when I asked for dishwasher tablets (house keeping had not left me any on some days) and a change of sheets for my baby's cot, no one came up and I had to walk up to the front desk or house keeping to directly ask. The hotel came with daily full english breakfast but if you go late, not much food is left. I do highly recommend to people who want space and the convenience of an apartment style hotel as I would stay again. Bonus, there is an amazon locker off to the side of the lobby but the reception would accept packages on your behalf if you let them know in advance.
於 2024 年 5 月住了 11 晚
Rishav 於 2024年5月14日回覆
Dear Patricia,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 有夠讚

Reza

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 5 晚
Rishav 於 2024年5月16日回覆
Dear Reza,Thank you for your time to give us a feedback.Kind regards,Rishav

10/10 有夠讚

MAHENDRA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location and great staff.
於 2024 年 4 月住了 6 晚
Rishav 於 2024年5月14日回覆
Dear Mahendra,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

8/10 不錯哦

Rose，Ripley

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our short stay at the Resident Inn. The staff were excellent and we liked our room. We would recommend this hotel and we would stay here again. The only negative I have was the view out of our window from the fourth floor and the early wake up with the cleaning team. Parking is available next door at Tesco and charging points for your electric vehicles.
於 2024 年 5 月住了 1 晚
Rishav 於 2024年5月14日回覆
Dear Rose,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

8/10 不錯哦

WAI PING

於 2024 年 5 月住了 5 晚
Rishav 於 2024年5月14日回覆
Dear Wai Ping,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 有夠讚

Esther

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a wonderful stay. The room was comfortable and the breakfast was excellent.
於 2024 年 5 月住了 8 晚
Rishav 於 2024年5月14日回覆
Dear Esther,Thank you for your feedback. We really appreciate it and has been shared with the team.Kind regards,Rishav

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hospitality, breakfast spread. Comfortable beds. Quiet rooms.
於 2024 年 5 月住了 6 晚
Rishav 於 2024年5月11日回覆
Dear Michael,Thank you so much for taking time to review us.Your complement has been shared with the team and is happy to get your feedback.We look forward to welcoming you back. Kind regards,Rishav

10/10 有夠讚

Monique

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Mooie accommodatie, prachtige kamers met volledig uitgeruste keuken. Ideaal voor gezinnen. Heerlijk ontbijt en zeer behulpzaam personeel.
於 2024 年 5 月住了 4 晚
Rishav 於 2024年5月11日回覆
Dear Monique,Thank you so much for taking time to review us.Your complement has been shared with the team and is happy to get your feedback.We look forward to welcoming you back. Kind regards,Rishav

10/10 有夠讚

richard

情侶出遊
The staff was friendly and very attentive. The free laundry needs attention. The washers left things too wet for the dryers. I had too run the dryer through 3 cycles to finally get the load dry. It took 3 hours out of my time and multiple trips to get the job done. The other patrons had the same problem.
於 2024 年 5 月住了 4 晚
Rishav 於 2024年5月9日回覆
Dear Richard,Thank you for your time reviewing us. Your complement has been shared with the team and the hotel management has been notified with the issue you had with the tumble dryer.We look forward to serving you soon here at The Residence Inn London Kensington.Kind regards,Rishav

10/10 有夠讚

Deborah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, pefect location. The 2 bedroom suite was exactly what we needed it. Breakfast was good but they ran out of cutlery and some food several times. I called the front desk for a set of sheets for the pull out sofa and they said it was going to $10 a day and I said nevermind. They checked and saw that I was an rewards member and decided not to charge me for them. That was the only questionable issue. Over all a great stay!!
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Sheila

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved the big room, and the delicious breakfast including fresh fruit salad. All the staff I encountered were great. One front desk staffer remembered which room I was in after only 2 days, and the breakfast buffet staff including Gurpreet, Monika and Roberto gave a great start to our day. Our room was quiet, the bed was comfy, and the tiny dishwasher was a nice touch.
於 2024 年 4 月住了 7 晚

6/10 一般般

Zeenat

家庭旅遊
喜歡：員工素質和設施服務
Very small & congested room area
於 2024 年 4 月住了 4 晚

6/10 一般般

Victoria

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Hotel was very busy. No hot water in shower, bathroom floor dirty. The room booked was not available & a comparable option was not provided. An upgraded room was available that we had to pay an extra 50 euro per night. Staff was very friendly but hotel felt very over used & crowded.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Shannon，San Rafael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good- did not need handicapped room but fine. Sink in bathroom would not turn off & one light out. Breakfast was good- Ahmed was so nice and helpful. Reception always helpful and friendly. Good location.
於 2024 年 4 月住了 3 晚

4/10 不太好

Andrew

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Very disappointed with standard of decor and cleanliness. Staff were great.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Carla，Albuquerque

喜歡：整潔度和員工素質
於 2024 年 4 月住了 7 晚

10/10 有夠讚

Karin

喜歡：整潔度、員工素質和住宿環境和硬體
This is a great location, buffet breakfast was very convenient , helpful staff.
於 2024 年 4 月住了 6 晚

8/10 不錯哦

santiago

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is well located with easy access. The bathroom is a little small for 3 guests
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Brett

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have no idea how anyone could rate lower than 10/10 based on my experience. The staff was friendly, hotel clean, rooms spacious and well-appointed, and the location was flawless.
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Eleanor

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was close to very good restaurants. A little too far from Earls Court station but manageable to walk 😊
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Jerome

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoyed our stay, good hotel for our family of 4
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Allyn

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 3 月住了 8 晚