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倫敦 - 薩頓假日飯店 - IHG 旗下飯店的評分

4 out of 5
倫敦 - 薩頓假日飯店 - IHG 旗下飯店
Gibson Road, Sutton, England

評論

8.2

非常好

10 分，有夠讚；712 則評論中有 271 則" "
8 分，不錯哦；712 則評論中有 288 則" "
6 分，一般般；712 則評論中有 88 則" "
4 分，不太好；712 則評論中有 41 則" "
2 分，很糟糕；712 則評論中有 24 則" "

8.4/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.0/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

Wong

於 2024 年 5 月住了 2 晚

10/10 有夠讚

Lai Ying

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Denise 於 2023年11月14日回覆
Dear Lai Ying,Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 不錯哦

yat man edmund

於 2023 年 8 月住了 1 晚
Denise 於 2023年9月21日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 一般般

Yuk

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
dirty
extremely sad that the room is so dirty. The towel has some black spots in it
於 2022 年 12 月住了 4 晚
Clementina Manzo 於 2022年12月29日回覆
Dear Yuk,thank you for your feedback.I would like to apologize that you found dirty our room.I have passed your feedback to our housekeeping manager, at length and corrective actions have been taken to ensure this will not happen again. We hope you will give us a chance by staying with us again.Kind regards

6/10 一般般

shun sing

於 2022 年 6 月住了 4 晚

8/10 不錯哦

Lori

喜歡：員工素質和設施服務
This hotel was okay. Not up to the standards I expect from the Holiday Inn. The carpet in my room and the walkways definitely need to be replaced. The tile in the bathroom was sloppily patched. I didn’t request room cleaning because the room cleaner took the garbage and changed out the towels. However I wanted the bedding changed. I had gotten blood on the sheets and pillowcases from an injury. The bed was made but not changed. I figured if this is normal cleaning I can do it myself. I didn’t request service again. The dining area had a wonderful buffet breakfast and the dinners were delicious. I had the same waitress each time and she was very accommodating. I don’t remember her name but she was serving every evening I ate there. Other than these few items my stay was just fine. If you want luxury then find another hotel.
於 2024 年 5 月住了 9 晚

10/10 有夠讚

Edwin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel and staff were amazing! Easy check in, super helpful and provided lots of options and information to us. Would definitely book again.
於 2024 年 5 月住了 1 晚
Nicole 於 2024年5月21日回覆
Dear Edwin,Thank you for leaving a review following your stay with us, we are very pleased to see you had a great stay, i will be sure to share your great review with the team! We hope to welcome you back in the future.

8/10 不錯哦

Brittany

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was really good. No faults with room or service. The only thing i would say is parking. When i booked it said free parking, however on arrival it is no longer free! You are charge £12 a day. Just for others to be aware of. Apart from that it was a lovely stay.
於 2024 年 5 月住了 1 晚
Nicole 於 2024年5月20日回覆
Dear Brittany,Thank you for leaving us with a review following your stay, we are glad you enjoyed staying with us. We hope to welcome you back soon.

10/10 有夠讚

Editha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Early check-in was possible. AC in the first room didn't work. Tried straight away to fix it. When it wasn't possible got amother room without hesitation. Very friendly staff all around
於 2024 年 5 月住了 1 晚
Nicole 於 2024年5月20日回覆
Dear Editha,Thank you very much for leaving us with a review, we are glad you enjoyed your stay, i will be sure to let the team know of your great review. We hope to welcome you back in the future.

8/10 不錯哦

Harry

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Just stayed one night for a 70th birthday party nearby , very conveniently situated for us. Found the hotel clean and tidy, and the staff were polite and helpful
於 2024 年 5 月住了 1 晚
Nicole 於 2024年5月17日回覆
Dear Harry,Thank you for leaving us with your feedback after your stay, we are very pleased to see you had a great stay with us, we will be sure to share your great score and review with our team, we hope to welcome you back to Sutton soon!

10/10 有夠讚

Naomi

於 2024 年 5 月住了 2 晚

6/10 一般般

darren

於 2024 年 5 月住了 1 晚

10/10 有夠讚

annkristine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful and we were able to check in early, friendly staff, good breakfast, will stay again
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月29日回覆
Dear Annkristine,Thank you for leaving us a great review, we are thrilled to see you had a great stay with us, we take all reviews on board! We hope to welcome you back very soon.

10/10 有夠讚

Raju，Aberdeen

於 2024 年 4 月住了 2 晚
Nicole 於 2024年5月7日回覆
Dear Raju,Thank you for leaving a review after your stay with us. We are glad you enjoyed your stay and we hope to welcome you back in the future.

8/10 不錯哦

Anthony

於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月29日回覆
Dear Anthony,Thank you for filling out a review for the Holiday Inn Sutton. We will be sure to share your great score with the team! We hope to welcome you back very soon.

8/10 不錯哦

Sion

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely lobby and breakfast area.
於 2024 年 3 月住了 1 晚
Nicole 於 2024年4月4日回覆
Dear Sion,Thank you so much for taking the time to complete a review of our hotel, its great to see you enjoyed your stay with us and we hope to welcome you back to Sutton very soon!

8/10 不錯哦

Hema

喜歡：整潔度和員工素質
於 2024 年 3 月住了 2 晚
Nicole 於 2024年4月4日回覆
Dear Hema,Thank you for filling out a review, we will be sure to share your great score with our team! We hope to see you again very soon.

10/10 有夠讚

Can

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was great hotel and facilities but spa facilities was not working which was frustrating as it was the main reason I booked this hotel for
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月25日回覆
Dear Can,Thank you for leaving a review for the Holiday Inn Sutton, we are very sorry that on the given date you came the spa facilities were out of order, we hope to welcome you back in the near future so you are able to experience the hotel to its full potential,Thank you,

10/10 有夠讚

Alexandru

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
At checkin my family and I were greeted by a polite wonderful gentleman who gave the kids some arts and crafts presents which kids really liked. He answered all questions we had and was very helpful especially in organising the cot bed for my 3y.o. daughter which was free of charge. The room was reasonably clean, we had clean towels, soap,shower gel, shampoo, toilet paper available. Bed sheets clean straight and white (no stains and smelled fresh), we had tea and coffee available in room but we didn’t use it, we had iron,iron board, hair dryer available which we didn’t hope we would. There was some road noise audible at night when sleeping and the room was kinda cold during night as I couldn’t get the aircon to work and warmup the room. Swimming pool was available until 21:00 (last entry 20:30) and the shopping street restaurants were within walk distance as well as the rail station. Breakfast buffet was free for kids and for 2 adults they charged £20, so very good value for money, food fresh, tasty and plenty to choose from, plenty of refreshments and fruits to choose from as well. Both kitchen and hotel were kind,respectful and helpful. Parking was £12 for 24 hours and you can prolong it via your phone using the parking code for as long as you need. All in all was a wonderful experience. We almost felt at home there.
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月20日回覆
Dear Alexandru,Thank you for leaving a review for the Holiday Inn Sutton, we are very glad you enjoyed your stay with us and we hope to welcome you back very soon,Thank you

8/10 不錯哦

Sarah

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable large spacious room, amazing food, lovely service. Only downside, I filled out the form on door leaflet in plenty of time to order breakfast for the following day to my room as I was unwell but they didn’t bother to collect the card so breakfast never arrived which meant I had to go down and eat with other guests with a heavy cold which I tried to avoid. Apart from that all good 👍
於 2024 年 2 月住了 1 晚
Nicole 於 2024年3月13日回覆
Dear Sarah,Thank you for leaving a review for the Holiday Inn Sutton, we are very glad you enjoyed your stay with us. We apologise your breakfast card was not collected and we will take this feedback on board.We hope to welcome you back in the future.

10/10 有夠讚

Eleanor

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Nicole 於 2024年3月13日回覆
Dear Eleanor,Thank you for leaving a review for the Holiday Inn Sutton, we are very glad you enjoyed your stay with us and we hope to welcome you back in the future.

8/10 不錯哦

Michelle

於 2024 年 2 月住了 1 晚
Nicole 於 2024年3月20日回覆
Dear Michelle,Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the near future,Thank you

8/10 不錯哦

Sarah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Nicole 於 2024年3月25日回覆
Dear Sarah,Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the near future.Thanks,

8/10 不錯哦

Pauline

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Nicole 於 2024年3月25日回覆
Thank you for leaving a review for the Holiday Inn Sutton, we hope to welcome you back in the future.

8/10 不錯哦

Lars

團體旅遊
喜歡：員工素質和住宿環境和硬體
Sutton
於 2024 年 2 月住了 2 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 一般般

Hayley

喜歡：整潔度和員工素質
於 2024 年 2 月住了 1 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 不錯哦

Aderemi

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 一般般

David

商務旅客
不喜歡：住宿環境和硬體
OK but dated
The hotel is ok and clean but the decor a bit tired in places and the parking very expensive and not included in the stay price
於 2024 年 1 月住了 2 晚
Denise 於 2024年2月18日回覆
Thank you very much for taking the time to give us your feedback, it is most appreciated. We can see that we didn’t quite get it right for your visit this time but can assure you that your feedback will be shared with the relevant departments for action. Take care and hope to see you again in the near future!

8/10 不錯哦

sakura

於 2024 年 1 月住了 9 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

6/10 一般般

Joao，Aurora

於 2024 年 1 月住了 1 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

2/10 很糟糕

Erick

不喜歡：整潔度、員工素質和住宿環境和硬體
Holiday Inn London –Sutton IHG Hotel. We booked a couple nights at Holiday Inn London, through Expedia and OMG what a mistake. This place is a dump & worse than Motel 6 in America. Not even a homeless will enjoy staying at this place. It was a humiliating experience. The place is outdated and dirty and lacking required daily maintenance. The worst part was that the first day we got stuck in the shower without running water. We couldn’t even shower…. No kidding!!! We notified staff in three different occasions, and they did not assist at all. We waited for more than two hours to no avail, and they didn’t even have the courtesy to notify us of the issue. Moreover, as tourists, we lost money for bookings for that day in London. In the name of justice… the least they could do is refund the money that was paid for that horrible stay and offset the losses to compensate the troubles and losses as we lost the other travel and amenities bookings. Stay away from Holiday Inn London –Sutton IHG Hotel…or, do it at your own risk!
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Olayinka

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

8/10 不錯哦

Eleni

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 有夠讚

Sherlene

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
HONORARY HOLIDAY INN HOTEL 🏨 of exception. Ravishing rooms. Superb staff members 👏 and exceptional employees 👏 Jovial Jacuzzi of thriving therapy & Glorious gym 🏋️‍♀️ facilities ! Restaurant with Brill breakfasts, legendary lunches and divine ✨️ meals of marvel ! A wealth of marvellous management & charming qualities in ALL aspects of this royal residence! Bountified Blessings 🙌 for EVERYONE ! Sherlene Adolphe
於 2024 年 1 月住了 1 晚
Denise 於 2024年2月18日回覆
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 不錯哦

jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good but exspensive
Hotel was nice and convenient , clean room and facilities were good , however £4 for a diet coke and nearly £ 9 for a large glass of house red i found to be very exspensive,
於 2024 年 1 月住了 2 晚
Denise 於 2024年2月18日回覆
Thank you so much for choosing to leave us with a review of our hotel and for your comments regarding the different aspects of your visit. Your feedback such as your comments that refer to the beverage prices, which are on a par with other hotels in the area, will prove very useful in our work towards improving our guest experience.”

2/10 很糟糕

Razvan

不喜歡：員工素質和住宿環境和硬體
Denise 於 2024年2月18日回覆
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 有夠讚

Abdelmelek

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Très bon accueil le personnel est très aimable. Le service au top
於 2023 年 12 月住了 3 晚
Denise 於 2024年2月18日回覆
Thank you for filling out a review, we’ll be sure to share your great score with our team! We hope to see you again soon!

8/10 不錯哦

Naim

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Denise 於 2024年2月18日回覆
Thank you so much for taking the time to complete a review of our hotel, it’s great to see you enjoyed your stay with us and we hope to welcome you back here at Sutton soon!

10/10 有夠讚

Paulette

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend break
於 2023 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value for money
Comfortable hotel room for a short stay. Good value for money with extras (complimentary pool/gym access).
於 2023 年 12 月住了 2 晚

8/10 不錯哦

N

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
Clean, breakfast had a good variety. Rooms were clean although the bathroom was slightly outdated. Overall would recommend
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Happy face
Weekend away
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Noel

於 2023 年 12 月住了 1 晚
Denise 於 2024年2月18日回覆
We would like to thank you for leaving us a review of our hotel, although we were of course concerned to see that clearly, we did not meet your expectations on this occasion and for that we are very sorry. We promise that your feedback will be taken on board when planning on how we improve our guest experience here at Sutton.

10/10 有夠讚

Bobby

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Farzana

於 2023 年 12 月住了 1 晚

8/10 不錯哦

sonia

家庭旅遊
喜歡：整潔度和員工素質
Precioso hotel con habitaciones para reformar
Las instalaciones, bar, lobby, pisicna y gimnasio estan muy bien. Las habitaciones son muy antoguas, necesitan una reforma completa...muy justita la habitación en comparacion con las instalaciones del hotel
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Ed

於 2023 年 12 月住了 1 晚

4/10 不太好

Udeme

於 2023 年 12 月住了 1 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Martin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚