住宿內酒吧

倫敦希思羅機場希爾頓花園飯店的評分

4 out of 5
倫敦希思羅機場希爾頓花園飯店
Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England

評論

8.8

有夠讚

10 分,有夠讚;1458 則評論中有 862 則" "
8 分,不錯哦;1458 則評論中有 382 則" "
6 分,一般般;1458 則評論中有 103 則" "
4 分,不太好;1458 則評論中有 56 則" "
2 分,很糟糕;1458 則評論中有 55 則" "

9.2/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

C T

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very nice hotel, staff poliet, helpful, careful
於 2024 年 2 月住了 1 晚
Stecy 於 2024年2月15日回覆
Dear C T, Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. Our dedicated staff takes pride in providing a polite, helpful, and careful service to ensure our guests have a memorable experience. We appreciate your valuable review and look forward to welcoming you back in the future.Best Regards,Team HGI

2/10 很糟糕

Ka Hung

於 2023 年 10 月住了 1 晚
HGI 於 2023年10月23日回覆
Dear Ka Hung,Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 不錯哦

Cheong Faat

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
Stecy 於 2023年7月31日回覆
Dear Cheong, Thank you for staying with us and we hope to welcome you back for another enjoyable stay!Best Regards, Team HGI

10/10 有夠讚

Liu

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 2 晚
STECY 於 2023年7月26日回覆
Dear Liu, Our team works hard to ensure our guests have a memorable stay, and your positive feedback means the world to us. We can't wait to have you back for another fantastic stay in the future!Best Regards, Team HGI

8/10 不錯哦

Cressida C Y

於 2023 年 7 月住了 1 晚
r 於 2023年7月23日回覆
We welcome all feedback that we receive from our guests, including positive comments which help us to recognise and reinforce excellent service within the team.Thank you for your feedback.

8/10 不錯哦

Zili

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 7 月住了 3 晚
HGI 於 2023年7月13日回覆
Dear Zili, thank you for choosing to stay with us. We hope to welcome you back in near future.

8/10 不錯哦

Suk Han

於 2023 年 4 月住了 1 晚
Silviu frunza 於 2023年4月21日回覆
Dear Suk Han,Thank you so much for taking the time to leave us a positive feedback regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed your time with us and that we were able to meet your expectations.It is always our goal to provide our guests with an exceptional experience, and we are glad to hear that we were successful in doing so. Your kind words mean a lot to us and will certainly motivate our team to continue delivering outstanding service to all our guests.Once again, thank you for your review and for choosing our hotel for your stay. We hope to have the pleasure of welcoming you back soon.Warm regards,Front Desk Team

10/10 有夠讚

CURRY

於 2022 年 12 月住了 3 晚
Hilton Garden Inn 於 2022年12月10日回覆
Thank you for your lovely feedback, we are looking forward to welcoming you in near future

10/10 有夠讚

AU

於 2022 年 6 月住了 1 晚
R 於 2022年6月8日回覆
I was pleased to read that you had enjoyed your stay . We welcome all feedback that we receive from our guests, including positive comments which help us to recognize and reinforce excellent service within the team.

10/10 有夠讚

Ruomeng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚
DM 於 2021年10月3日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

KA FAI KENNY

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
hgi 於 2021年8月1日回覆
Dear KA FAI KENNY, thank you for choosing to stay with us. We hope to welcome you back in near future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
设备齐全
酒店有免费的打印机以及有微波炉和咖啡机的早餐吧 对要赶第二天早晨的航班的顾客很友好
於 2021 年 5 月住了 1 晚
HGI 於 2021年6月14日回覆
Dear Guest, thank you for choosing to stay with us. We hope to welcome you back in near future.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Couldn’t believe how quiet it was right next to Heathrow!
於 2024 年 5 月住了 3 晚
Team HGI 於 2024年5月28日回覆
Hello MichaelThank you for choosing your stay with us at the Hilton garden Inn London Heathrow Airport, Eastern Perimeter Road - TW62SQWe are Glad that you have enjoyed your stay with us, we look forward to welcome you back again for your next future staysKind Regards

10/10 有夠讚

Godwin

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place
於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月27日回覆
Dear Godwin, Thank you for your fantastic review! We're thrilled you had a perfect stay and appreciate your kind words. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was good
於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月27日回覆
Dear Michael, Thank you for your fantastic review! We're thrilled you had a perfect stay and appreciate your kind words. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 有夠讚

Harold

家庭旅遊
喜歡:整潔度和設施服務
Abigale at the front desk was exceptional - what a great welcome!! Also Xsumar (definitely spelt that wrong) waitress in the restaurant was fabulous, super! Thank you both for making two weary jetlagged travellers feel welcome, respected and valued! Great job!
於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月27日回覆
Dear Harold, Thank you for your wonderful review! We're delighted to hear that Abegail and Ximora made your stay exceptional. Your kind words mean a lot to us. We look forward to welcoming you back!Best Regards, Team HGI

10/10 有夠讚

Sharon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Stecy 於 2024年5月27日回覆
Dear Sharon, Thank you for your fantastic review! We're thrilled you had a perfect stay and appreciate your kind words. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 有夠讚

DALE R

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was easy access to transportation!
於 2024 年 5 月住了 2 晚
Stecy 於 2024年5月23日回覆
Dear Dale, Thank you for your review! We're glad you found the transportation access convenient. We hope to welcome you back for another enjoyable stay soon!Best Regards, Team HGI

4/10 不太好

David

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和設施服務
We had the Queen Premium room. It had a queen bed and a small sleeper sofa. The comforter and mattr3ess cover on the sleeper sofa had blood stains on them No one ever answered the phone at the front desk. You had to bring these things down there to get them replaced. The shower was in a very narrow bathtub with a swiveling glass door. The space between the shampoo and the glass door was less than shoulder width so it was very hard to shower without splashing everywhere. You need to consider it a wet bath. Even for London standards, very tight room and I wouldn't stay there again. Transportation from the airport is b3est from the Underground. The "hopper" bus was expensive from the terminal.
於 2024 年 5 月住了 2 晚
Stecy 於 2024年5月20日回覆
Dear David, Thank you for your detailed feedback. We sincerely apologise for the issues you encountered with the sleeper sofa and the front desk service. We're also sorry to hear about the inconvenience with the shower and room size. Your comments are invaluable, and we'll work on improvements to enhance our guests' experience.Best Regards, Team HGI

10/10 有夠讚

Lynette

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always a great place to stay.
於 2024 年 5 月住了 2 晚
Team HGI 於 2024年5月20日回覆
Hello LynetteThank you for staying with us at the Hilton Garden Inn, London Heathrow Airport, Eastern Perimeter Road - TW62SQwe are overwhelmed by your review, thank you for having us make your stay memorable.we look forward to create more enjoyable and comfortable stays for your future bookings with us.Have a great day!Kind Regards

10/10 有夠讚

Yan

於 2024 年 5 月住了 1 晚
HGI Team 於 2024年5月14日回覆
Dear Yan,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 不錯哦

Aiqun

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and near airport, but you need to pay the shuttle to airport, and it’s stand-alone, no market and restaurant in nearby
於 2024 年 5 月住了 1 晚
HGI 於 2024年5月13日回覆
Dear Aiqun,Thank you for your review! We're glad you found our hotel clean and conveniently located near the airport. We appreciate your feedback regarding the shuttle service and nearby amenities, and we'll certainly take it into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 有夠讚

Romilio

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
HGI 於 2024年5月12日回覆
Dear Romilio,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 有夠讚

Shannon

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You are staying just for the airport. It’s a great location if you are staying and trying to go into London, it’s very expensive.
於 2024 年 4 月住了 1 晚
HGI 於 2024年5月11日回覆
Dear Shannon,Thank you for sharing your feedback! We appreciate your perspective and understand the importance of value for our guests. We continuously strive to offer competitive rates and convenient locations for all types of travelers. We hope to have the opportunity to welcome you back in the future.Kind Regards,HGI Heathrow Team

8/10 不錯哦

Jeremy

於 2024 年 5 月住了 1 晚

10/10 有夠讚

Jeremy

於 2024 年 5 月住了 1 晚
Team HGI 於 2024年5月28日回覆
Hello JeremyThank you for choosing your stay with us at the Hilton garden Inn London Heathrow Airport, Eastern Perimeter Road - TW62SQWe are Glad that you have enjoyed your stay with us, we look forward to welcome you back again for your next future staysKind Regards

10/10 有夠讚

KENTO

於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月27日回覆
Dear Kento, Thank you for your fantastic review! We're thrilled you had a perfect stay and appreciate your kind words. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 有夠讚

Nadiyah

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to tube/train station Most front guest were really nice
於 2024 年 5 月住了 1 晚
HGI 於 2024年5月5日回覆
Dear Nadiyah,Thank you for your positive feedback! We're delighted to hear you found our hotel's proximity to the tube/train station convenient. Our team strives to provide exceptional service, and we're glad you had a pleasant experience with our front desk staff. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 一般般

Eduardo,Naples

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All was ok with this hotel except for the bus shuttle service. We were almost two hours outside terminal 5 looking for the "famous Hilton Garden Shuttle which never showed up because the hotel did not have an specific shuttle. The shuttle service is based on all big buses which run around the airport servicing all passengers to any hotel. We did not know this and lost a lot of time waiting for the expected hotel bus. The hotel or Expedia should rewrite the information provided about the shuttle service and clarify that there is not a specific shuttle for specific hotels, all are good to take. just tell the driver to what hotel you go and that's it. Once we finally arrived in the hotel, the front desk rep. Enmanuel, did a wonderful job taking care of us professionally and very friendly. Thanks Enmanuel.
Stecy 於 2024年5月4日回覆
Dear Eduardo, Thank you for your feedback regarding our shuttle service, and we apologise for any inconvenience you experienced. We appreciate your suggestion to clarify the shuttle arrangement, and we will review and update our information accordingly. We're pleased to hear that Emmanuel provided excellent service during your stay. We hope to welcome you back for a smoother experience in the future.Best regards,Team HGI

6/10 一般般

Roan

於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月23日回覆
Dear Roan, Thank you for your feedback. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you again and provide a better experience.Best Regards, Team HGI

10/10 有夠讚

Stavros

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月3日回覆
Dear Stavros, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 有夠讚

Sandra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Stecy 於 2024年5月3日回覆
Dear Sandra, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI

6/10 一般般

IZUMI

不喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月29日回覆
Dear Izumi, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 不錯哦

donna

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
This was actually a great location as it is close to the airport, but limited dining.
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月27日回覆
Dear Donna,Thank you for your feedback! We're glad to hear you found our location convenient. We'll definitely take your comments about dining options into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

8/10 不錯哦

Sarah

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月27日回覆
Dear Sarah,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

2/10 很糟糕

Manpreet

情侶出遊
不喜歡:員工素質和設施服務
Terrible experience. Staff un professional. After having 20 hr journey front desk change programs room key 3 times doesn't work. After 15 minutes maintenance guy came and open the door. Very un professional
於 2024 年 4 月住了 2 晚
HGI 於 2024年4月24日回覆
Dear Manpreet,I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your room key and the delay in resolving it. As we was upgrading to a better key system to avoid any issues, on the day of your arrival there was some disruption as there was engineers switching over the old to new system. Once again sorry for any inconveniences caused. Your feedback is valuable, and we'll use it to improve our services.Kind Regards,HGI Heathrow Team

8/10 不錯哦

Kelly

於 2024 年 4 月住了 1 晚
HGI 於 2024年4月24日回覆
Dear Kelly,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 有夠讚

Saul

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet, comfortable, well located. Friendly, professional staff. Convenient location for the tube and Heathrow, without the expense of staying directly at the airport. Would stay again and recommend to others
於 2024 年 4 月住了 2 晚
HGI 於 2024年5月1日回覆
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable, with friendly and professional staff. It's great to know that our location was convenient for your needs and that you would recommend us to others. We look forward to welcoming you back on your next visit!Kind Regards,HGI Heathrow Team

10/10 有夠讚

Lawrence

Close in early was available
於 2024 年 4 月住了 1 晚
Stecy 於 2024年4月21日回覆
Dear Lawrence, Thank you for highlighting our early check-in option. We're glad you found it convenient and hope to welcome you back soon!Best Regards, Front Desk Team

10/10 有夠讚

Scott

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
於 2024 年 4 月住了 1 晚
Stecy 於 2024年4月18日回覆
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI

10/10 有夠讚

MARIA MAGDALENA DEL RIO

於 2024 年 4 月住了 1 晚
HGI 於 2024年5月8日回覆
Dear Maria, Dear ,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 有夠讚

Elisha

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月17日回覆
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

8/10 不錯哦

Laura

喜歡:整潔度、員工素質和住宿環境和硬體
Close to the underground which definitely adds value.
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月16日回覆
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team

10/10 有夠讚

Barbara

喜歡:整潔度、員工素質和住宿環境和硬體
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月16日回覆
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 有夠讚

Kathleen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient from Hatton tube station to Heathrow. I would stay again.
於 2024 年 4 月住了 2 晚
HGI 於 2024年4月16日回覆
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team

10/10 有夠讚

Teslin

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月17日回覆
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 有夠讚

Kim

於 2024 年 4 月住了 1 晚
HGI 於 2024年4月17日回覆
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 不錯哦

Lesley

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
於 2024 年 4 月住了 1 晚
HGI 於 2024年4月15日回覆
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 有夠讚

Del

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was perfect just like you would expect at a Hilton.
於 2024 年 4 月住了 2 晚
Stecy 於 2024年4月15日回覆
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI

10/10 有夠讚

Jason

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
於 2024 年 4 月住了 1 晚
Stecy 於 2024年4月15日回覆
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI