Hi Ching Man, thank you for taking the time to leave us a review! I am glad you enjoyed a pleasant stay with us. We started the refurbishment of the property and we would love to welcome you back, this time in one of our future newly renovated rooms! Kind regards, Selma Tran-Van / Front Office Manager

Dear Amanda,Thank you for taking the time to share your stay experience at Citadines Holborn-Covent Garden London!It is very encouraging for us to know that you had several delightful moments during your stay and, most importantly, that you felt at home-away-from-home!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.

Dear Reviewer, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Dear Guest, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again Kind regards,

Dear Traveler, Thank you for your valued patronage and for sharing your experience on this platform. We are delighted that you have had an enjoyable stay with us. We will look forward to welcoming you again in the future. Kind regards,

Dear Yi Ching, Thank you for your valued patronage and for your rating. We will look forward to welcoming you again in the near future. Kind regards

Good morning, Thank you for your preference in Citadines Holborn - Covent Garden, and for your valuable feedback. It was a pleasure having you as our guest and hope in seeing you again in the future. Kindest regards Dimitri Front Office Team

Dear Yan, Please allow me to apologize on behalf of our Housekeeping team for the issue you faced. Rest assured that this is not the norm. Your review will ne shared with the team for retraining purposes to avoid a reocurrance of this issue. We hope you will give us nother opportunity to be able to serve you better. Kind regards,

Good evening, Thank you for your preference in Citadines Holborn - Covent Garden, and for your valuable feedback. It was a pleasure having you as our guest and hope in seeing you again in the future. Kindest regards Dimitri Front Office Team

Dear Chiaryh, Thank you for your feedback which will be shared with the team at Citadines Holborn Covent Garden. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Kind Regards, Guest Service

Good morning, Thank you for your preference in Citadines Holborn - Covent Garden, and for your valuable feedback. It was a pleasure having you as our guest and hope in seeing you again in the future. Kindest regards Dimitri Front Office Team

Good morning, Thank you for your preference in Citadines Holborn - Covent Garden, and for your valuable feedback. It was a pleasure having you as our guest and hope in seeing you again in the future. Kindest regards Dimitri Front Office Team

Thanks for staying with us. We appreciate your feedback! Kind Regards, Guest Service

Dear Guest , Thanks for staying with us. We do have a car parking space in our hotel to make our guest stay more convenient. Its come with supplement charge. We appreciate your feedback! Kind Regards, Guest Service

Thank you for staying with us. We appreciate your feedback!

Dear Guest , Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and hope to welcome you again.

Dear Guest, sorry we could not make your stay more comfortable. Regards Germana

Dear Guest,Thank you for taking the time to write your review. I was very pleased to read such lovely comments and please be assured that we are following up on the Lighting comment. We do hope to welcome you back again soon. With my warmest wishes, Germana Genovese

Dear Stella, Am so glad you keep coming back to us. I have noted your comments about the general state of the building and I am glad to share with you that we are working on starting a renovation early next year. I am sure you appreciate this is a laborious process but we are excited about the changes coming. Thanks again for your loyalty. Regards Germana

Thanks for your generous rating

Dear Meng-Yin,Thank you for choosing Citadines Holborn as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Germana

Dear Eric, Thank you for your feedback. I can only apologise that our accommodation did not meet your expectation - However I am surprised that you had no shower gel in the room as we do provide this upon arrival. I will pass this onto my team and investigate further. Please accept my sincere apologies again. Best wishes, Wing Yin Choi

Dear traveler, We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again. Kind regards

Dear Wai Kuen Shirla, Thank you for your valued patronage and your rating!! We will look forward welcoming you again in the near future. Kind regards,

Dear Man Ting, Thank you for your valued patronage and for your lovely review. We will look forward welcoming you again in the future. Kind regards,

Dear Jia Rong, Thank you for staying with us and for your comments. We will look forward welcoming you again in the near future. Kind regards,

Dear Guest Thank you for rating our hotel. Regards Germana

Su Fen, Thank you for sharing your experience on this platform. Hope you will return soon. Regards Germana

Fanny,Thank you so much for taking the time to let us know about your recent stay at the Citadines Holborn. We’re thrilled to have been your choice of accommodation during your road trip. We pride ourselves on providing personalized service and I am proud that our team members managed to do just that. We look forward to hearing from you when your travel plans next bring you to London as it would be our pleasure to be of service to you once again. Regards Germana

Ya-Ju, Thank you for rating our hotel so generously. We look forward welcoming you back soon. Regards, Germana

Tsz Sum Rosa, Thank you for your review. I am glad that overall you had a good stay and I look forward welcoming you back soon. Regards Germana

Dear HUICHING, Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities. We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we remain at your service. Sincerely Germana

Dear Hsin-Yi on , Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities. We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we remain at your service. Sincerely, Germana

Dear Meihui thank you for your wonderful review. Germana

Dear Victoe,We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Thanks Germana

Dear CHING HSIANG, Thank yiu for your stay with us and for your wonderful review. I am delighted that you enjoed your stay with us and we will look forward to welcoming you again in the near future. Kind regards, Germana

Dear CHIU-HUI, Thank you for your stay with us and for submitting your review. I am trully sorry that you did not have a comfortable stay with us. If you decide to stay with us again, we will try our best to revert your most recent opinion. Kind regards, Germana

Dear Summer Thank you for your lovely comments and for recognising my team efforts. I am sorry you experienced problems with the wine order with the Chilean company. I do hope we can welcome you again very soon. Regards Germana

Dear Guest Thank you for your review. I am sorry that your stay was spoiled by the poor WIFI and the water pressure issue.. I have started the process of upgrading the all system but as you can imagine this is not a quick exercise. I thank you for your patience while we complete the works. I have also noted your observations regarding the cleaning service. At Citadines Apart’hotel guests can customise the services they wish to receive to suit their individual lifestyle and budget. Although many services are already included in the room rate guests can choose to enjoy additional service for an extra charge. Daily housekeeping is one of these extra services that we offer. Again I am very sorry about the inconvenience caused and I hope to welcome you again very soon. Regards Germana

Dear Guest, I am sorry we could not make your stay more comfortable. Regards Germana

Dear Guest, Thank you for sharing your opinion on this platform. Kind regards Germana

Dear Kitty, Thank you for your review, I have noticed your comments about the amenities and I am sorry about the inconvenience caused. We leave the basic toiletries in the room and any additional items such as toothbrush, shower caps etc are available at reception. I am sorry if this was not communicated t you. Kind regards Germana

Dear Robert, I am glad you found our location convenient. I hope I can welcome you back very soon. Regards Germana

Dear Guest Thank you for your review We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Holborn, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely Germana

Dear Mark, thank you for your review, I am glad you found our location to be convenient. I look forward welcoming you soon. Regards Germana

Dear Guest, Thank you very much for your feedback. I am delighted to see you have very much enjoyed your stay. We do hope that we will have a the pleasure to welcome you back in the nearest future. Best regards, Ronan Front Office Manager

Dear Guest, Thank you very much for your excellent feedback. I am delighted my team was able to respond to your query in order to reunite you with your suitcases. I am sorry you have had a personal accident in Paris and do hope you have thoroughly recovered since. I look forward to welcoming you back in the nearest future. Best regards, Ronan Front Office Manager

Dear Guest, Thank you very much for this great feedback. We are delighted to read you enjoyed your stay thoroughly. I do hope to welcome you back to Citadines Holborn in the nearest future. Best wishes, Ronan, Front Office Manager

Dear Man Tsun Noel, Thank you so much for your feedback. Great to hear you enjoyed your stay with us and your family was comfortable. I hope to have the pleasure to welcome you in the nearest future. Best regards, Ronan