6/10 一般般
Alishia
2024年6月1日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The no cash for incidental policy - credit card only Needs reviewed. I got to the hotel after a 3 hour drive to london - to see my brother in the ICU at victoria hospital only to find out that my credit card was locked and cancelled due to a compromised transaction. They basically told me there was nothing they could do and that i should cancel my reservation. I went back to my car to see if I could figure out another way around this as i was so far from home. When i went back to cancel my room - she said there was a one time only - that they would take cash but it would be even higher than the normal $200 incidental - and i would never be able to do this again at this hotel.
In the end I got my room but is was added unneeded stress.
Alishia
於 2024 年 5 月住了 1 晚