I booked this hotel because it has Free Parking. But when I checked in, I was told that the car park was full, and I need to pay EUR5 to EUR8 (I forgot exactly how much is it) to park in the garage. I showed them the "Free Parking" statement in Hotels.com, but the manager still said he doesn't know why Hotels.com pointed out "Free Parking" and he didn't want to provide free parking.
I asked him why he didn't provide the service which they have promised and we negotiate for a while, after that the manager said there was one more parking space available and he finally provided the parking but it took 20 mins.